E-Operation and Management of Services and Amenities in Municipality-Nilkanth Poman

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Title

e-Operation and Management of Services and Amenities in

Municipality

Abstract of Paper for eWorld Forum 2011

- By Nilkanth Poman(IT Head, Pimpri Chinchwad Municipal Corporation)

April 2011



Abstract e-Operation and Management of Municipal services and amenities – Pimpri Chinchwad

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Citizen’s Health Care Mgmt.Backend – Doctor, Medicineand Lab test interfaceFront end – Physical Card

E-Governance

PCMC

Online Birth & DeathCertificate

Backend – DatabaseFront end – Online and

Computerized

Building Permission Mgmt..Backend – DatabaseFront end – Online Interface

Property and Water Revenue Mgmt.Backend – Computerized Bill generationFront end – Online interface andComputerised collecttion

e-ProcurementBackend – Database and securedinterfaceFront end – Online Interface

Works Management: Digital DashboardBackend – Database and interfaceFront end – Nil

Phase II: E- Solutions

for 32

deptt./services underexecution

1

2

3

5

7

6

4

1 6

Phase III – Integration &

Intelligence

Citizen’s Health Care Mgmt.Backend – Doctor, Medicineand Lab test interfaceFront end – Physical Card

E-Governance

PCMC

Online Birth & DeathCertificate

Backend – DatabaseFront end – Online and

Computerized

Building Permission Mgmt..Backend – DatabaseFront end – Online Interface

Property and Water Revenue Mgmt.Backend – Computerized Bill generationFront end – Online interface andComputerised collecttion

e-ProcurementBackend – Database and securedinterfaceFront end – Online Interface

Works Management: Digital DashboardBackend – Database and interfaceFront end – Nil

Phase II: E- Solutions

for 32

deptt./services underexecution

1

2

3

5

7

6

4

1 6

Phase III – Integration &

Intelligence

ABSTRACT

Pimpri Chinchwad Municipal Corporation (PCMC), an Urban Local Body (ULB) was formed in 1982 and

was primarily an Industrial Hub. However after 2001, there was a spurge in the residential sector and the

population of 10.06 lakhs during 2001 started increasing at the rate of 11% to reach 16 lakhs in 2010. The

city is strategically located at 160 kms from India’s financial center Mumbai and about 10 kms from one of

the country’s major IT hubs, Pune. Pimpri Chinchwad which developed as a supporting township for

Pune, has now emerged as an alternative in its own right with strong auto and auto-ancillary industries at

its core. The growth drivers of the city are slowly getting diversified and steadily shifting towards new

clusters of Chakan, Hinjewadi, Talegaon and Talawade IT Park of Pune.

Figure 1: E-Governance Sphere of PCMC

As a growing city and considering changing requirements of the city, it was envisaged that major changes

will be required in operation and management of its services. The e-vision was formulated during 2007

and the first milestone was achieved with the launch of e-tendering system, which resulted in saving of

27% in value during the first year operation and that of 33% during the 2nd

year of operation. The

municipal service got a face lift with the Building Permission Application management system, an

integrated online system for availing all approvals for building permission and exclusion of human error in




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design approvals. Subsequently, online payment gateways were created for water bills and property tax

payment resulting in timely payment and marginal increase in collection. The penetration of banking

channel will make this mode of payment the dominant way for citizens to pay bills. The e-governance

platform was extended for integrated grievances management through sms, phone and e-mail. The

grievances are monitored and have auto escalation facility for its resolution and Commissioner, PCMC is

updated on his mobile for delayed grievances.

The phase II of the e-governance was launched with the objective of improvement of internal operations

of the Municipal Corporation. The first service launched was Birth and Death registration. Digitization of

the whole process has resulted in online availability of Birth and Death certificate (after 1st

Jan 1995)

within 10 min. Intervention at the works management front has resulted in the launch of digital

Dashboard, which brings the status of all the public works being undertaken along with their quality,

financial, physical progress status at the clink of a mouse. Single largest platform for monitoring and

controlling the works. In the health arena, PCMC has launched Health Care Management System. A

Health Card for all the OPD patients which tracks all their medical history from diagnosis, test and

prescription along with there attending doctors remarks. GIS mapping of the city has been done and

application integration with GIS is underway. The phase II also covers the development and launch of

thirty-two additional services on e-Governance platform. These services include central drug inventory

management system, issuance of sky sign, industrial and food licence, Medical records of public health

for centrally funded schemes of vaccinations, town planning management system, land & asset

management system, Integrated stores and Inventory Control system, personnel management system in

which biometric attendance marking is already launched, centralised accounting management system is

recently been launched which manages the budgeting process till recognition of Income and Expenditure

on actual based double entry system.

The services e-Governance solutions are designed on open source platform. The system architecture

used for designing is detailed in the figure below.




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Owing to the use of common platform for the development of the application for the services, the phase III

of the e-governance would provide the intelligence, where one system will communicate with the other

system for better efficiency in operation and sustenance of quality of service. For example, the food

licence department will communicate with solid waste management system for checking if the particular

food licence operator has paid its waste disposal charges to Corporation for the previous year or not

before renewing the licence. Unique ID’s to recognise property, citizens, service providers and service

users of Corporation to track their history and dealings with the corporation. Integrated accounting

system, where each income and expenditure shall flow to the central system by capturing the information

from all other system. With the completion of phase III of the e-Governance system by March 12, PCMC

will be all equipped to provide a transparent, efficient and accountable system to its citizens. The quality

of service provides to the citizens of PCMC will be of highest standard.

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E-Operation and Management of Services and Amenities in Municipality-Nilkanth Poman

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