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A

PROJECT REPORT

ONSUMMER TRAINING REPORT SUBMITTED TOWARDS THE

PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN

INTERNATIONAL BUSINESS

PORTFOLIO MANAGEMENT SERVICES AT RELIGARE

ENTERPRISE LIMITED

SUBMITTED BY:MARK MARTIN

MBA-IB (2011-2013)Roll No. : A1802011202

FACULTY GUIDEDr. S.K. PACHAURI

AMITY UNIVERSITY , UTTAR PRADESH


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CERTIFICATE OF ORIGIN

This is to certify that Mr. VED PRAKASH TIWARI , a student ofPost Graduate Degree in MBA International Business, AmityInternational Business School, Noida has worked in RELIGARE ,under the able guidance and supervision of Mr. VARUN GUPTA,designation BRANCH MANAGER, Company RELIGARESECURITIES Ltd.The period for which he was on training was for6 weeks, starting from 5TH MAY to 25TH JUNE .

This Summer Internship report has the requisite standard for thepartial fulfillment the Post Graduate Degree in InternationalBusiness.

To the best of our knowledge no part of this report has beenreproduced from any other report and the contents are based onoriginal research.

Signature Signature(Faculty Guide) (Student)


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ACKNOWLEDGEMENT

I express my sincere gratitude to my industry guide MrVARUN GUPTA, BRANCH MANAGER, RELIGARESECURITIES, for his/her able guidance, continuoussupport and cooperation throughout my project, withoutwhich the present work would not have been possible.

I would also like to thank the entire team of RELIGARE,for the constant support and help in the successfulcompletion of my project.

Also, I am thankful to my faculty guide Prof./Mr./Ms. of myinstitute, for his/her continued guidance and invaluableencouragement.

Signature(Student)


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CONTENT

INTRODUCTION ....................................................................................1

COMPANY PROFILE............................................................................25

LITERATURE REVIEW.........................................................................41

RESEARCH METHODOLOGY.............................................................57

FINDING AND ANALYSIS....................................................................59

CONCLUSION......................................................................................71

RECOMMENDATION...........................................................................73

BIBLIOGRAPHY...................................................................................75

ANNEXURE QUESTIONNAIRE........................................................76


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SYNOPSIS

DETAILS OF THE STUDENT:

Name : MARK MARTIN

Batch : 2011 - 2013

Specialization : MARKETING

Section : G

Phone No : 9958223290

Email Id : [email protected]

DESIRED AREA: MARKETING

TITLE OF THE THESIS:

E-MARKETING OF RELIGARE: RELATIONSHIP STUDY

PROBLEM DEFINITION /HYPOTHESIS /RESEARCH OBJECTIVES

This paper reviews the unique features of new communication media

and the way it have shifted the balance of bargaining power on the

market of Religare products. Through the wide range of theoretical and

empirical arguments the paper builds the logical bridge between the

new business requirements and the importance of developing

relationship marketing perspective. Major focus of this project will be

on these two parts

To find out the awareness among the company about internet

marketing.

To find willingness among consumers about making purchase on

internet

LITERATURE RELATED TO THE RESEARCH (IN BRIEF)


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The E-commerce further leads to the emergence of the ''market space''

- a virtual world of information paralleling the real marketplace of goods

and services - enables marketers to manage content, context, and

infrastructure in new and different ways, thereby providing novel

sources of competitive advantage (Rayport & Sviokla, 1994). With

electronic marketing one can think for business across the globe that

was not possible earlier. Traditional way of market segmentation with

an internet audience may not be fruitful. In electronic marketing,

segmentation can be done effectively by considering two key

dimensions i.e. potential value of the segment to the particular market

sector and comparative attractiveness of the channel to the customer

(Hymas, 2001).

SCOPE OF THE THESIS WORK

To support this logical chain the paper reviews the advantages of new

approach for Religare providers against transaction approach. Further

on, the paper discusses the way relationship marketing concept is

currently applied by Religare providers, especially in the recently

emerged electronic business area. The aim of this paper is to explore

the critical success requirements that shall be considered when

developing e-relationship marketing strategy.

RESEARCH METHODOLOGY

SECONDARY DATA

I will collect the Secondary data from following sources:-

Newspaper HT, TOI

Magazine - Business world, The Times

Website/Internet Indian Banks website (Private and Public)

Book Course book/ Philip Kotler


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Notes- Professors Notes

PRIMARY DATA-

I will collect the data through structure questionnaire.

TOOL USED-

Excel sheet, pie chart, histogram

SAMPLING METHOD

Random sampling method

SAMPLE SIZE-

I will try to collect data from more than 60 customer/employee/advisors.

Target Audience-

Bank customer/employee/advisors.

JUSTIFICATION FOR CHOOSING A PARTICULAR RESEARCHPROPOSAL

These set of factors eventually decide the online usage behavior of thewebsite users. At this point of time the factors that influence a B2B website

are well established and future efforts should be directed towards explaining

the conceptual links between these factors and the actual website usage and

their collective influence on the dependent variable.

SUMMER TRAINING REPORT (IN BRIEF)

Comparative study & Analysis of Auto Loan given by private sectorbanks & nationalized banks. The objective of the project was to studyand compare the interest rate, documentation and other formalitiesrequired in an Auto Loan. The study of the project was done in NCRregion.


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INTRODUCTION

E-Business (electronic business) is, in its simplest form, the conduct of

business on the Internet. It is a more generic term than eCommerce becauseit refers to not only buying and selling have already discovered how to use

the Internet successfully. Electronic-business Doing business online. The term

is often used synonymously with e-commerce, but e-business is more of an

umbrella term for having a presence on the Web. An e-business site may be

very comprehensive and offer more than just selling its products and services.

For example, it may feature a general search facility or the ability to track

shipments or have threaded discussions. In such cases, e-commerce is onlythe order processing component of the site. E-Business or Electronic

Business is the administration of conducting business via the Internet. This

would include the buying and selling of goods and services, along with

providing technical orcustomer support through the Internet. E-Business is a

term often used in conjunction with e-commerce, but includes services in

addition to the sale of goods. E-business or Electronic business is the

extensive use of computers, communication technology, networking

technology and computerized data to perform business processes. In other

words, E-business is any system of suppliers, distributors, or customers that

use the Internet as the basis for their operations. It can range from using e-

mail to communicate with customers and/or conduct business to a web page

promoting a company, from a full e-commerce retail site to the integration of

procedures and processes using Internet based technology.

The transactional component of E-business is e-commerce. E-commerce can

be defined as the buying and selling of information, products and services via

the Internet. There are generally two types of e-commerce 1) B2C (Business

to Consumer) in which businesses sell to consumers or 2) B2B (Business to

Business) in which businesses sell their products or services to other

businesses. E-business has the potential to help you improve your business

processes through accelerating and enhancing customer service; increasing

sales by providing alternative sales and marketing channels; promoting

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product, service, and company information; and, by reflecting a modern

image.

Electronic Business commonly referred to as "E-Business" or "E-Business",

may be defined as the utilization of information and communication

technologies (ICT) in support of all the activities of business. Commerce

constitutes the exchange of products and services between businesses,

groups and individuals and hence can be seen as one of the essential

activities of any business. Hence, electronic commerce or eCommerce

focuses on the use of ICT to enable the external activities and relationships of

the business with individuals, groups and other businesses

E-COMMERCE

(Electronic-COMMERCE) Doing business online, typically via the Web. It is

also called "e-business," "e-tailing" and "I-commerce." Although in most cases

e-commerce and e-business are synonymous, e-commerce implies that

goods and services can be purchased online, whereas e-business might be

used as more of an umbrella term for a total presence on the Web, which

would naturally include the e-commerce(shopping)component. E-commercemay also refer to electronic data interchange (EDI), in which one company's

computer queries and transmits purchase orders to another company's

computer. In 1886, a telegraph operator was able to obtain a shipment of

watches that was refused by the local jeweler. Using the telegraph, he sold all

the watches to fellow operators and railroad employees. Within a few months,

he made enough money to quit his job and start his own store. The young

man's name was Richard Sears.

Electronic commerce is a flourishing concept that pertains to the process of

buying, selling and exchanging of commoditiesXproducts, services and even

informationXthrough computer and telecommunication networks covering the

internet (Bushy, 2005). Electronic commerce may also be defined through

various perspectives. From the view of communications, electronic commerce

refers to the delivery or transfer of information on orders, purchases,

payments, products, and services over the telephone, computer systems, or

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other electronic means. As a business concept, electronic commerce refers to

the utilization of technology with the objective of automating business

workflow and business transactions. From the point of view of service,

electronic commerce refers to a valuable tool that meets the objective of

business firms covering management and employees as......

In practice, e-business is more than just e-commerce. While e-business refers

to more strategic focus with an emphasis on the functions that occur using

electronic capabilities, e-commerce is a subset of an overall e-business

strategy. E-commerce seeks to add revenue streams using the World Wide

Web or the Internet to build and enhance relationships with clients and

partners and to improve efficiency using the Empty Vessel strategy. Often, e-

commerce involves the application of knowledge management systems. E-

business involves business processes spanning the entire value chain:

electronic purchasing and supply chain management, processing orders

electronically, handling customer service, and cooperating with business

partners. Special technical standards for e-business facilitate the exchange of

data between companies. E-business software solutions allow the integration

of intra and inter firm business processes. E-business can be conducted usingthe Web, the Internet, intranets, extranets, or some combination of these.

The internet is one of the most important channels for increasing the

satisfaction of existing customers and acquiring new ones. With this

philosophy in mind, we at SRC.SI have designed a "financial portal" through

which a bank can provide a complete service to existing and potential

customers.

Through the portal a bank can easily and in an attractive way:

present its services

enable calculations to be made for informative purposes and to be

compared

inform its customers of new developments

provide a point of contact between portal users and the bank

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http://en.wikipedia.org/wiki/E-commercehttp://en.wikipedia.org/wiki/E-commercehttp://en.wikipedia.org/wiki/World_Wide_Webhttp://en.wikipedia.org/wiki/World_Wide_Webhttp://en.wikipedia.org/wiki/Internethttp://en.wikipedia.org/wiki/Empty_Vesselhttp://en.wikipedia.org/wiki/Knowledge_managementhttp://en.wikipedia.org/wiki/Value_chainhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Webhttp://en.wikipedia.org/wiki/Intranethttp://en.wikipedia.org/wiki/Extranethttp://en.wikipedia.org/wiki/E-commercehttp://en.wikipedia.org/wiki/E-commercehttp://en.wikipedia.org/wiki/World_Wide_Webhttp://en.wikipedia.org/wiki/World_Wide_Webhttp://en.wikipedia.org/wiki/Internethttp://en.wikipedia.org/wiki/Empty_Vesselhttp://en.wikipedia.org/wiki/Knowledge_managementhttp://en.wikipedia.org/wiki/Value_chainhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Webhttp://en.wikipedia.org/wiki/Intranethttp://en.wikipedia.org/wiki/Extranet


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The graphical appearance of the websites within the financial portal follows

the bank's corporate image, while the bank is able to adapt new content

quickly and independently with the help of the content management system.

E-BUSINESS MODELS

When organizations go online, they have to decide which e-business models

best suit their goals. A business model is defined as the organization of

product, service and information flows, and the source of revenues and

benefits forsuppliers and customers. In the past two years, e-business seems

to have permeated every aspect of daily life. In just a short time, both

individuals and organizations have embraced Internet technologies to

enhance productivity, maximize convenience, and improve communications

globally. From banking to shopping to entertaining, the Internet has become

integral to daily activities. For example, just 23 years ago, most individuals

went into a financial institution and spoke with a human being to conduct

regular banking transactions. Ten years later, individuals began to embrace

the ATM machine, which made banking activities more convenient. Today,

millions of individuals rely on online banking services to complete a large

percentage of their transactions. The rapid growth and acceptance of

Internet technologies has led some to wonder why the e-business

phenomenon did not occur decades ago. The short answer is: it was not

possible. In the past, the necessary infrastructure did not exist to support e-

business. Most businesses ran large mainframe computers with proprietary

data formats. Even if it had been achievable to transfer data from these large

machines into homes, the home computer was not yet a commodity, so there

were few terminals outside of business to receive information. As PCs

became more popular, especially in the home, the ability to conduct e-

business was still restricted because of the infrastructure required to support

it, including backend customer and supplier interaction along with credit card

processing systems. To set up an e-business even eight years ago would

have required an individual organization to assume the burden of developing

the entire technology infrastructure, as well as its own business and marketing

strategies. Today, the challenge of e-business is integration. There are

industry-leading companies that have solved the difficult task of developing

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individual Internet-based products and services that handle many of supplier

interactions. However, the ability to integrate these technologies and services

based on sound business and marketing strategies, operating on a real-time

As e-business continues to be fueled by both organizations and consumers

who have access to the Internet from their homes and offices, the excitement

grows and the potential for success increases. But explosive growth of the

Internet has also led to a growing number of integration challenges fore-

businessesof allsizes and types.

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COMPANY PROFILE

Religare is a diversified financial services group of India offering a multitude of

investment options.

The diverse bouquet of financial services which Religare offers can be broadly

clubbed across three key verticals - Retail, Institutional and Wealth

spectrums. The services extend from asset management, Life Insurance,

wealth management to equity broking, commodity broking, investment

banking, lending services, private equity and venture capital. Religare has

also ventured into the alternative investments sphere through its holistic arts

initiative and Film fund. With a view to expand, diversify and introduce

offerings benchmarked against global best practices, Religare operates in the

life insurance space under 'Aegon Religare Life Insurance Company Limited'

and wealth management under the brand name 'Religare Macquarie Private

Wealth'

NAME

Religare is a Latin word that translates as 'to bind together'. This name has

been chosen to reflect the integrated nature of the financial services the

company offers.

SYMBOL

The Religare name is paired with the symbol of a four-leaf clover.

Traditionally, it is considered good fortune to find a four-leaf clover as there is

only one four-leaf clover for every 10,000 three-leaf clovers found.

For us, each leaf of the clover has a special meaning. It is a symbol of Hope.

Trust. Care. Good Fortune.

For the world, it is the symbol of Religare.

The first leaf of the clover represents Hope. The aspirations to

succeed. The dream of becoming. Of new possibilities. It is the

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beginning of every step and the foundation on which a person reaches

for the stars.

The second leaf of the clover represents Trust. The ability to place

ones own faith in another. To have a relationship as partners in a

team. To accomplish a given goal with the balance that brings

satisfaction to all, not in the binding, but in the bond that is built.

The third leaf of the clover represents Care. The secret ingredient that

is the cement in every relationship. The truth of feeling that underlines

sincerity and the triumph of diligence in every aspect. From it springs

true warmth of service and the ability to adapt to evolving

environments with consideration to all.

The fourth and final leaf of the clover represents Good Fortune.

Signifying that rare ability to meld opportunity and planning with

circumstance to generate those often looked for remunerative

moments of success.

Hope. Trust. Care. Good Fortune. All elements perfectly combine in

the emblematic and rare, four-leaf clover to visually symbolize the

values that bind together and form the core of the Religare vision.

Accent usage

The diacritical tilde mark ( ) over the letter A in the Religare typeface

indicates a palatal emphasis sound of the letter A.

1.2 Vision and mission

Vision - To build Religare as a globally trusted brand in the financial services

domain and present it as the Investment Gateway of India'.

Mission - Providing complete financial care driven by the core values of

diligence and transparency

1.3 Group structure:

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Religare Enterprises Limited

Religare Securities Limited

Equity Broking

Online Investment Portal

Portfolio Management Services

Depository Services

Religare Commodities Limited

Commodity Broking

Religare Capital Markets Limited

Investment Banking

Proposed Institutional Broking

Religare Realty Limited

In house Real Estate Management Company

Religare Hichens Harrison**

Corporate Broking

Institutional Broking

Derivatives Sales

Corporate Finance

Religare Finvest Limited

Lending and Distribution business

Proposed Custodial business

Religare Insurance Broking

Limited

Life Insurance

General Insurance

Reinsurance

Religare Arts Initiative Limited

Business of Art

Gallery launched - arts-i

Religare Venture Capital

Limited

Private Equity and InvestmentManager

Religare Asset Management*

* Religare Asset Management Company (P) Limited is a wholly owned subsidiary of

Religare Securities Limited (RSL), which in turn is a 100% subsidiary of Religare

Enterprises Limited.

** Religare Hichens, Harrison plc. (RHH) is a part of Religare Enterprises Limited

(REL) a leading integrated financial services group of India. Hichens, Harrison & Co.

plc. (HH), established in 1803 is Londons oldest brokerage and investment firm with a

global footprint. Post its acquisition through RELs indirect subsidiary - Religare

Capital Markets International (UK) Limited, HH has been rechristened as Religare

Hichens Harrison plc.

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1.4 Our Joint Ventures

AEGON Religare Life Insurance Company

Life Insurance business (AEGON as a partner)

www.aegonreligare.com

Religare Macquarie Wealth Management Ltd.

Private Wealth business (Macquarie, Australian

Financial Services major as a partner)

http://www.religaremacquarie.com

Vistaar Religare -The Film FundIndia's first SEBI approved Film Fund (Vistaar as a

partner)

http://www.vistaarreligare.com/

Milestone Religare - Private Equity Fund

Milestone, one of India's premier independent fund

houses and Religare have come together and

through the JV have formed an entity, Milestone

Religare Investment Advisors Private Limited.

http://www.milestonereligare.com/

1.5 Religare management team:-

Central Leadership Team

Mr. Sunil Godhwani

CEO & Managing Director, Religare Enterprises Limited

Mr. Shachindra Nath

Group Chief Operating Officer, Religare Enterprises Limited

Mr. Anil Saxena

Group Chief Finance Officer, Religare Enterprises Limited

Board of Directors - Religare Enterprises Limited

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http://www.aegonreligare.com/http://www.vistaarreligare.com/http://www.milestonereligare.com/http://www.religare.in/management.asphttp://www.religare.in/management.asphttp://www.religare.in/management.asphttp://www.religare.in/management.asphttp://www.aegonreligare.com/http://www.vistaarreligare.com/http://www.milestonereligare.com/http://www.religare.in/management.asphttp://www.religare.in/management.asphttp://www.religare.in/management.asp


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Mr. Malvinder Mohan Singh Non Executive Chairman

Mr. Sunil Godhwani Managing Director & Group CEO

Mr. Shivinder Mohan Singh Non Executive Director

Mr. Harpal Singh Non Executive Director Mr. Deepak Ramchand Sabnani Independent Director

Mr. Padam Bahl Independent Director

Mr. J. W. Balani Independent Director

Ms. Sunita Naidoo Independent Director

Mr. R. K. Shetty Alternate to Mr. J. W. Balani

Capt. G. P. S. Bhalla Alternate to Mr. Deepak Sabnani

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1.6 OUR ORGANIZATIONAL STRUCTURE

Fig1.1

1.7 Religare securities ltd services:

The services provided by Religare securities Ltd are

E-Broking

Religare provides softwares to customers for online trading on BSE, NSE,

F&O, MCX & NCDEX.different software product are:

Religare online portal

User-friendly browser for investors

Easy online trading platform

Works in proxy and firewall system set up

Integrated Back office: Access account information anytime,anywhere

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Streaming quotes

Refresh static rates when required

Multiple exchanges on single screen

Online fund transfer facility

Religare LG Diet

Application based ideal for traders.

Multiple exchanges on single screen

User friendly & simple navigation

BSC, NSC, F&O, MCX & NCDEX

Investment Advisory Services

To derive optimum returns from equity requires professional guidance and

advice. Professional assistance will always be beneficial in wealth creation.

Investment decisions without expert advice would be like treating ailment

without the help of a doctor.

Expert Advice: Their expert investment advisors are based at

various branches across India to provide assistance in designing and

monitoring portfolios.

Timely Entry & Exit: Their advisors will regularly monitor

customers investments and guide customers to book timely profits. They

will also guide them in adopting switching techniques from one stock toanother during various market conditions.

De-Risking Portfolio: A diversified portfolio of stocks is always

better than concentration in a single stock. Based on their research, They

diversify the portfolio in growth oriented sectors and stocks to minimize

the risk and optimize the returns.

Portfolio Management Services

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Religare offers Portfolio management service (PMS) to address varying

investment preferences. As a focused service, PMS pays attention to details,

and portfolios are customized to suit the unique requirements of investors.

Religare PMS currently extends six portfolio management schemes, viz

Monarque, Panther, Tortoise, Elephant, Caterpillar and Leo. Each scheme is

designed keeping in mind the varying tastes, objectives and risk tolerance of

our investors.

Our Schemes

Monarque

The portfolio aims at the ultra High net worth income(HNI) category and is

structured to provide higher returns by taking aggressive positions across

sectors and market capitalizations.

Panther

The Panther is suitable for the "High Risk High Return" investor with a

strategy to invest across sectors.

Tortoise

The Tortoise is suitable for the "Medium Risk Medium Return" investor with a

strategy to invest in companies which have consistency in earnings, growth

and financial performance. The Tortoise portfolio aims to achieve growth in

the portfolio value over a period of time by way of careful and judicious

investment in fundamentally sound companies having good prospects.

Elephant

The Elephant portfolio aims to generate steady returns over a longer period

by investing in Securities selected only from BSE 100 and NSE 100 index.

This plan is suitable for the Low Risk Low Return investor with a strategy to

invest in blue chip companies, as these companies have steady performance

and reduce liquidity risk in the market.

Caterpillar

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The Caterpillar portfolio aims to achieve capital appreciation over a long

period of time by investing in a diversified portfolio. This scheme is suitable for

investors with a high risk appetite. The investment strategy would be to invest

in scrips which are poised to get a re-rating either because of change in

business, potential fancy for a particular sector in the coming years/months,

business diversification leading to a better operating performance, stocks in

their early stages of an upturn or for those which are in sectors currently

ignored by the market.

Leo

Leo is aimed at retail customers and structured to provide medium to long-

term capital appreciation by investing in stocks across the market

capitalization range. This scheme is a mix of moderate and aggressive

investment strategies.

1.8 BENEFITS OF RELIGARE

We serve you with a diligent, transparent & process driven approach and

ensure that your money gets the care it deserves.

No experts, only expertise. PMS brought to you by Religare with its solid

reputation of an ethical and scientific approach to financial management.

While we offer you the services of a dedicated Relationship Manager who is

at your service 24x7, we do not depend on individual expertise alone. For you,

this means lower risk, higher dependability and unhindered continuity.

Moreover, you are not limited by a particular individuals investment style.

No hidden profits. We ensure that a part of the broking at Religare Portfolio

Management Services is through external broking houses. This means that

your portfolio is not churned needlessly. Using more broking firms gives us

access to a larger number of reports and analysis, enabling us to make better,

more informed decisions. Furthermore, your portfolio is customized to suit

your investment objectives.

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Daily disclosures. Religare Portfolio Management Services gives you daily

updates on your investment. You can pinpoint where your money is being

invested, 24x7, instead of waiting till the end of the month to keep track.

No charge till you profit*.So sure are we of our approach to Portfolio

Management that we do not charge you for our services, until your

investments start showing profit. With customized investment options Religare

Portfolio Management Services invites you to invest across five broad

portfolios to suit your investment needs.

* Except fixed administrative charges.

OUR LOGOS

Logo Logo

Fig 1.2

1.9 Significance of Study

In most industrialized countries, a substantial part of financial wealth is not

managed directly by savers, but through a financial intermediary, which

implies the existence of an agency contract between the investor (the

principal) and a broker or portfolio manager (the agent). Therefore, delegated

brokerage management is arguably one of the most important agency

relationships intervening in the economy, with a possible impact on financial

market and economic developments at a macro level.

1.10 Objective of the Study

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The project includes a detail study of portfolio management in share market.

The following are the main objective of the project

1. Study of the basics of Indian stock market

2. Study and Analysis of services provided religare securities ltd.

3. Study and analysis of services provided by other broking house in

noida.

4. Comparison of services provided by religare and other broking houses

in noida

5. Study about the cross selling of demat account.

6. Concluding and recommending procedures to improve upon the trading

options.

1.11 Scope of Study

In most of the metros, people like to put their money in stock options instead

of dumping it in the bank-lockers. Now, this trend pick pace in small but fast

developing cities like Chandigarh, Gurgaon, Jaipur, Noida etc. My research is

based on the Noida region.

As the per-capita-income of the city is on the higher side, so it is quite obvious

that they want to invest their money in profitable ventures. On the other hand,

a number of brokerage houses make sure the hassle free investment in

stocks. Asset management firms allow investors to estimate both the

expected risks and returns, as measured statistically.

E-Commerce benefits

The face of doing business both within Australia and overseas is rapidly

changing. The Internet, electronic funds transfer, e-commerce and the like

have brought with them both opportunities and threats. Your business

competitors may no longer be just the business down the street, but a

business located in any number of places around the world.

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The flip side of course is that your potential market is now not just your local

area, or even Queensland, but cashed up consumers across the world. E-

commerce won't go away. On-line and Internet commerce is currently

experiencing dramatic growth, and is expected to add 2.7% to Australia's

GDP by 2010. Aggregate employment is also expected to rise by half a per

cent as a result of e-commerce. It is now a truism that to stay in business in

the new millennium, e-commerce will have to be a part of your business.

According to experienced organisations, the introduction of e-commerce can,

if it's done correctly:

1.lower transaction costs

2.reduce inventory holdings

3.provide a competitive business advantage

4.expand one's market

5.increase speed to market

6.streamline supply chain managemen

E-Commerce strategy

The Department has set itself a vision that Queensland will be a leading

participant in the global new economy with the objective that the Department

of tourism, Regional Development and Industry will be a catalyst for the

uptake of e-commerce by Queensland businesses. To achieve this vision and

objective, the department will pursue the following four key strategies:

1. Facilitating e-commerce for business

The department will facilitate the uptake of e-commerce within the business

community by actively promoting e-commerce to business, raising awareness

and providing measures which support effective e-commerce adoption.

2. Creating the capability

The department will assist in the provision of hard and soft infrastructure

necessary for successful participation in the information economy.

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3. Providing leadership within government

The department will coordinate with and influence other agencies, at the

State, Commonwealth and Local level, to promote the benefits of e-

commerce and to encourage them to develop initiatives aimed at

increasing the uptake of e-commerce by the business community.

4. Modelling the way

The department will become an active adopter of e-commerce

technologies leading to improvements in its internal business processes

and service delivery and opportunities for clients and suppliers to be

exposed to secure e-commerce transactions.

What are the existing practices in developing countries with respect to

buying and paying online? In most developing countries, the

payment schemes available for online transactions are the

following:

A. Traditional Payment Methods

Cash on delivery. Many online transactions only involve submitting

purchase orders online. Payment is by cash upon the delivery of the

physical goods.

Bank payments. After ordering goods online, payment is made by

depositing cash into the bank account of the company from which the

goods were ordered. Delivery is likewise done the conventional way.

B. Electronic Payment Methods

Innovations affecting consumers, include credit and debit cards,

automated teller machines (ATMs), stored value cards, and e-banking.

Innovations enabling online commerce are e-cash, e-checks, smart

cards, and encrypted credit cards. These payment methods are not too

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popular in developing countries. They are employed by a few large

companies in specific secured channels on a transaction basis.

Innovations affecting companies pertain to payment mechanisms that

banks provide their clients, including inter-bank transfers through

automated clearing houses allowing payment by direct deposit..

Ecommerce Vs E-Business

While the words Commerce and Business don't have much difference in

English and in fact are largely interchangeable as nouns describing organized

profit-seeking activity, there is a difference between eCommerce and

eBusiness. The difference is quite artificial, but different terms do carrydifferent meanings. The first wave of thinking about electronic business was a

reaction to the success of Amazon and Dell in selling products over the

Internet. Electronic business transactions involving money are "eCommerce"

activities. However, there is much more to eBusiness than selling products:

what about marketing, procurement and customer education? Even to sell on-

line successfully, much more is required than merely having a website that

accepts credit cards. We need to have a web site that people want to visit,

accurate catalog information and good logistics.For selling online successfully

one needs to know basics of website development. The term "eBusiness" was

introduced as a deliberate attempt to say to people: "Your first understanding

of eCommerce was too narrow. To be successful, we need to think

more broadly." E-business goes far beyond ecommerce or buying and

selling over the Internet, and deep into the processes and cultures of an

enterprise. It is the powerful business environment that is created when you

connect critical business systems directly to customers, employees, vendors,

and business partners, using Intranets, Extranets, ecommerce technologies,

collaborative applications, and the Web. Dell Computer gets a lot of attention

as a pioneering ebusiness today and is the best example of this form of

business. It sells $ 15m worth of computers from its websites each day. The

company has created a fully integrated value chain a three-way information

partnership with its suppliers and customers by treating them as collaborators

who together find ways of improving efficiency across the entire chain of

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supply and demand. Dell's suppliers have real-time access to information

about its orders. Through its corporate extranet, they can organize their

production and delivery to ensure that their customer always has just enough

of the right parts to keep the production line moving smoothly. By plugging its

suppliers directly into the customer database, Dell has ensured that they will

instantly know about changes in their demand. Similarly, by allowing entry to

customers into its supply chain via its website, Dell enables them to track the

progress of their orders from the factory to their doorstep. Successful new-

businesses can emerge from nowhere. Trends suggest it takes little more

than two years for a start-up to emerge out of nowhere, formulate an

innovative business idea, establish a web-presence and reach a dominant

position in its chosen sector. The high valuation of the stocks of such start-ups

and the massive amount of venture capital flowing into their businesses is

proof enough that complacency is foolhardy here. America has already

reached a threshold in e-business, from where it is set to accelerate into

hyper-growth, as per Forrester Research. Britain and Germany will go into the

same level of hyper-growth two years after America, with Japan, France and

Italy, a further two years behind.

E-business is a powerful tool for business transformation that allows

companies to enhance their supply-chain operation, reach new markets, and

improve services for customers as well as for suppliers and employees.

However, implementing the ebusiness applications that provide these benefits

may be impossible without a coherent, consistent approach to e-business

security.

Traditional network security has focused solely on keeping intruders out using

tools such as firewalls. This is no longer adequate. E-business means letting

business partners and customers into the network, essentially through the

firewall, but in a selective and controlled way, so that they access only the

applications they need. To date, organizations have controlled and managed

access to resources by building authorization and authentication into

each e-business application. This piecemeal approach is time-

consuming error-prone, and expensive to build and maintain. Emerging

technology provides a new role-based access control infrastructure for all ofthe enterprises e-business applications. With this infrastructure, developers

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no longer need to code security features into each application. This can

greatly speed up and simplify the deployment of new applications, cut

maintenance costs, and give organizations a consistent security policy.

This new access control infrastructure also lets organizations implement

consistent privacy policies and ensures that authorized people are denied

access to sensitive business information sources. In addition, a centralized

security solution lends greater flexibility to supporting new technologies such

as mobile Internet devices, which are expected to proliferate over the next few

years. Besides controlling access, organizations also need to monitor security

events across the enterprise so that suspicious activities can be quickly

pinpointed. This is becoming critical as enterprise networks grow rapidly in

complexity and strategic importance. New monitoring technology lets

organizations consolidate data from all their disparate security sensors

firewalls, anti-virus software, host systems, and routers and provide a

coordinated single image of potential intrusions for effective incident

response. The greatest security threat to e-Businesses is not from the outside

but from the inside. Employees or former employees that either are looking to

cause problems or simply seeing how far they can break into a company

database are a greater threat to most organizations than outside crackers.

The obvious ways to prevent unauthorized access by insiders are the ones

that most businesses thing theyre already taking:

keeping secure passwords

changing passwords often for administrative access to system (root

access)

granting the most limited access needed to employees

having procedures in place to revoke privileges when employees leave

the company

Telecommuters need not necessarily work from the home. A more recent

extension of telecommuting is distributed work. Distributed work entails the

conduct of organizational tasks in places that extends beyond the confines of

traditional offices. It can refer to organizational arrangements that permit or

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require workers to perform work more effectively at any appropriate location,

such as their homes and customers' sites - through the application of

information and communication technology. An example is financial planners

who meet clients during lunchtime with access to various financial planning

tools and offerings on their mobile computers, or publishing executives who

recommend and place orders for the latest book offerings to libraries and

university professors, among others. Another example is the telework centers

around Washington, D.C. in Maryland (6), Virginia (8), and D.C. and West

Virginia (one each), which generally are relatively close to a majority of people

who might otherwise drive or take public transit, and also feature the full

complement of office equipment and a high-speed Internet connection for

maximum productivity, and perhaps may feature support staff such as

receptionists.[12]

These work arrangements are likely to become more popular with current

trends towards greater customization of services and virtual organizing.

Distributed work offers great potential for firms to reduce costs, enhance

competitive advantage and agility, access a greater variety of scarce talents,

and improve employee flexibility, effectiveness and productivity. It has gainedin popularity in the West, particularly in Europe. While increasing in

importance, distributed work has not yet gained widespread acceptance in

Asia.

Virtual offices

Virtual offices are attractive to management because they reduce overheads,

reduce office space needs, increase productivity, and reduce staff turnover.

However, managers (whose roles are varied and not well defined) in

telecommuting roles typically receive fewer promotions due to the lack of

direct contact they need. From that aspect, telecommuting seems to work

best forprofessionals such as engineers.

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Coworking

Coworking is a social gathering of a group of people, who are still working

independently, but who share a common working area as well as the synergy

that can happen from working with talented people in the same space.

Typically, a coworking facility offers hotdesking and other services with

common office infrastructure, as well as social areas such as a coffee shop.

Microjobs

Telecommuters who begin working from home part-time for one company

may acquire self-employed status through agreement or necessity. From that

position an employee may seek more work from other sources. Ultimately, the

size of the job unit may reduce, so that many more people are working for

small periods of time for multiple clients. These short-time-period jobs have

been named microjobs.

Telecommuting

Telecommuting 2.0 offers solutions to some of the problems that have kept

telecommuting from being fully embraced by management and workers.

Telecommuting 2.0 takes advantage of Remote Office Centers, which are

distributed centers for leasing offices to individuals from multiple companies.

A Remote Office Center provide professional grade network access, phone

system, security system, mail stop and optional services for additional costs.

ROCs are generally located in areas near where people live throughout

population centers, so that workers do not have to commute more than a

couple of miles. The telecommuter works in a real office but accesses the

company network across the internet using a VPN just as in traditional

telecommuting. Telecommuting 2.0 has the additional cost since the company

will have to lease office space for the employee, but companies already pay

for office space and network infrastructure in traditional office environments. The continuing increases infuel costs are making telecommuting (either version 1.0 or 2.0) more and more attractive for companies and workers

alike.

Potential drawbacks

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Telecommuting has come to be viewed by some as more a

"complement rather than a substitute for work in the workplace". [19]

Thus, some workers may find their work load increased to the point

where they are under more stress than before. Distractions at home

can have a similar effect, especially among workers who leave the

office to be better able to care for small children and the infirm.

Fellow employees in the employer's office sometimes resent home

telecommuters

A telecommuter may lack the sense of loyalty to the company that he

or she would have if working at an office.

Employees that work by telecommuting can lose space in their homes,

possibly even suffer the cost of converting a room into an office.

Telecommuters need to be more adept at using their equipment as

they have less access to a dedicated employee at the company whose

job is to maintain that equipment.

Even when a company successfully implements telecommuting

practices, increasing productivity and decreasing stress, they face an

increased risk of confidential data loss and risks to data integrity

resulting from the increased geographical diversity of their network and

the loss of direct corporate control over the telecommuter's physical

work environment. For instance, a major breach of privacy by the

United States Department of Veterans Affairs resulted from a laptop

being stolen from a worker who took his work home. The result was

described as "potentially the largest loss of Social Security numbers to

date."

Initially, managers may view the teleworker as experiencing a drop in

productivity during the first few months. This drop occurs as "the

employee, his peers, and the manager adjust to the new work

regimen". The drop could also be accountable to inadequate office

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setup. Managers need to be patient and let the teleworker adapt. It can

be claimed that as much as "70 minutes of each day in a regular office

are wasted by interruptions, yakking around the photocopier, and other

distractions". Eventually, productivity of the teleworker will climb.

Management needs to recognise the communication barriers that

telecommuters experience. The feeling of alienation can be very

difficult for the teleworker. The job should be clearly defined as well as

its objectives. Performance measures should be thorough and

apparent.

Managers need to be aware that although overhead decreases, thecost of technology becomes greater. Information Technology (IT)

managers experience greater demands because of user requirements

for remote access through laptops, personal digital assistants, and

home computers. Use of non-standard software can create problems.

Setting up security and virtual private networks increase the demands

for IT.

Traditional line managers are accustomed to managing by observation

and not necessarily by results. This causes a serious obstacle in

organizations attempting to adopt telecommuting. Liability and workers'

compensation can become serious issues as well. Companies

considering telecommuting should be sure to check on local legal

issues, union issues, and zoning laws. Telecommuting should

incorporate training and development that includes evaluation,

simulation programs, team meetings, written materials, and forums.

Information sharing should be considered synchronous in a virtual

office and building processes to handle conflicts should be developed.

Operational and administrative support should be redesigned to

support the virtual office environment. Facilities need to be coordinated

properly in order to support the virtual office and technical support

should be coordinated properly. The conclusion for managers working

within telecommuting organizations is that new approaches to

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"evaluating, educating, organizing, and informing workers" should be

adopted.

Retail offering

Advisory Product

Mutual Fund Advisory Services

Our team of experts across India helps you in selecting the right scheme from

over 500 offerings, matching your needs, goals and risks. In addition to this,

we also help you constantly monitor your MF portfolio, making changes

according to your changing needs as per the market scenario, in order to

make your money work for you.

Portfolio Management Services (PMS)

At RELIGARES Investsmart securities limited, we offer you just the solution

that allows you to relax as we put your money to work through the IISL-PMS,

a Discretionary Portfolio Management Service

IPO Advisory & Distribution Services

RELIGARES Investsmart securities limited is one of India's leading

companies engaged in the activity IPO Advisory and Distribution. Our primary

markets division does a comprehensive research before recommending

issues to clients. As a part of our online offering, customers can invest in

IPO's not only through our branches but also through our website, which also

provides you with regular updates on the IPO scenario, Open IPO's as well as

all the forthcoming IPO's at any given point of time.Insurance Advisory Services

RELIGARES Investsmart securities limited is your one stop shop for all

Insurance & Retirement needs. We ha ve also been recognized as Best

Retail Financial Advisor by CNBC TV 18 for two years in a row 2005-06

and 2006-07. We are a composite insurance broker providing comprehensive

risk management solutions, both for corporates as well as individuals

key service features include the following:-

Risk management solutions for all

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Comprehensive research for all policies available on a regular basis

Recommendations on a comprehensive insurance cover based on

clients needs

Maintain proper records of client policies

Continuous monitoring of client account

Equities & Derivatives RELIGARES Investsmart is a full service broking

house offering services across both the Cash and F&O segments. We are a

member with National Stock Exchange (NSE) as well as the Bombay Stock

Exchange (BSE) and cater to your trading needs through a network of more

than 300 offices across India. We also offer comprehensive trading

solutions through our website www.investsmart.in which is equipped with

host of unique features to cater to your trading needs. Our offerings include 3

different trading platforms to suit your individual needs, depending upon your

profile. Our experienced team of Research Analysts and Advisory

Managers guide you with appropriate solutions, backed by in-depth research,

knowledge and expertise on a regular basis. We would constantly help you

with strategies for investments in equities, recommendations for trading on

futures & options, hedging with Nifty and other product and opportunities of

risk-less arbitrage between various segments.

NRI Services

We offer investment solutions for NRIs with a host of services to make

investing in India simple. We guide you at every step of your investment in

India right from PAN Card Assistance* to using our robust trading platforms till

assistance on accounting & income tax returns filing* in India

27
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Additional NRI Product offerings

Mutual fund

Insurance

IPOs

Other wealth management product

Institutional offering

Investment Banking

RELIGARES offers you extensive range of Investment Banking Services for

equity related products and instruments. Our team advises you on

transactions like business structuring and capital raising opportunities based

on your corporate needs and state of capital markets. Services we specialize

in include Management of:

Initial Public Offering (IPOs)

Follow-on Offerings

Qualified Institutional Placements (QIPs)

Buyback of Equities

Open Offers

Mergers & Acquisitions

Private Equity Placements

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NRI Product offerings

NREquity NRI PMS

Complete control of equity

investments in India

Customized Solutions to meet NRI

Investment needs
http://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_addproduct.jsphttp://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_productoff.jsphttp://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_productoff.jsp#PMShttp://www.investsmart.in/ilfs-webapp/InstitutionalOfferings/InvestBanking/InstiInvBanking.jsphttp://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_productoff.jsphttp://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_productoff.jsp#PMShttp://www.investsmart.in/ilfs-webapp/RetailOfferings/NRIProducts/nri_addproduct.jsp


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ESOPs

Institutional Equity

Companys efficient execution, quality research, top quality human resources

and complete compliance with stock exchange regulations, as well as

business standard ethics lend towards our exemplary services to investors,

through IPOs, equities, derivatives and mutual funds.

Company also focus on identifying undiscovered value stocks to investors.

Through its array of services, this division is well-suited to corporate

investors, banks, financial institutions, insurance companies and FIIs

.companys Institutional Equity Business (IEB) is well positioned to offer

support for a complete range of investment banking service to corporates.

IISL, work closely with institutional investors, private equity investors and

corporates, have been hosting round table conferences with leading CIOs /

Fund Managers etc. Also, conduct activities like organizing of road shows,

enabling the senior management to interact with FIIs, regular conference calls

for institutional Investors etc. This works as a pre-requisite to investing in

stocks. Companys expertise in this area also extends to international

investors from Singapore, Hong Kong, USA and the UK.

Institutional Debt Institutional debt broking division includes,

secondary market broking, primary market debt placement & distribution and

provident fund advisory services. Secondary debt broking is the principle

service provided by this division. The clients mainly comprise of institutional

debt players, such as banks, primary dealers, mutual funds, large provident

funds and in some cases corporate treasuries. The division empanelled with

almost all banks, primary dealers and mutual funds, on whose behalf it acts

either on the buying or selling side. All types of debt papers are covered,including government securities, treasury bills, public sector bonds, corporate

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bonds etc. This desk also provides transacting and advisory services to

various provident funds and HNI clients.

The primary market services cover placement of debt paper issued by

corporates, with institutional segments covering banks, mutual funds etc.

These services cover various activities :-

Advising the clients on the issuance including the instrument, quantum,

timing, other instrument specific structuring such as put / call option,

conversion option and rating. Assisting in the rating exercise and

suggesting various means and options to improve rating if so desired,

through Structured Obligations or other mechanisms.

Pre marketing the placement / issuance

Selling / placing the issuance

Assisting in any related documentation for the issuance

Assisting in all other steps to complete the issuance for draw down

funds The debt instrument covered by this division cover both short

term as well as longer term instruments. Commercial paper and

MIBOR Linked Bonds are popular among the short-term instruments.

The division uses a proprietary online platform called DebtonNet for

online book building of debt issuances.

RELIGARES investsmart securities limited is facilitating the three type of

trading product to its retail customer are

SmartSTART

SmartStart is a powerful browser based trading system for those who are

relatively new to online investing. A unique integrated account, which

integrates your banking, broking, and demat accounts. A comprehensive

trading service, which allows you to invest in equities and derivatives.

SmartStart trading platform allows you the flexibility of trading on any internet

capable system, with access to both the NSE and BSE.

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FEATURES

Trade on NSE & BSE

Simple order entry for Equity & Derivatives

Fully Customizable display

User friendly Get Quote screen

Integrated Accounts (Bank. Demat & Trading)

Live order status

Track your orders real-time

Dynamic buying power

Works behind a Proxy

Back office access

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SYSTEM REQUIREMENTS

Browser Type Microsoft Internet explorer 6.0 or higher

Internet Connection Dial-up connection (Modem at a minimum of

28.8/33.6 Kbps)

System Pentium 3 and above. RAM 128 MB or above

Operating System Windows 98/2000 or Windows XP

BENEFITS

NSE& BSE Access -

Flexibility of trading on both the NSE & BSE via a single screen.


The save desktop option allows you to save your created trade screen layout,

so the next time you access the application the created layout is not lost

Integrated Accounts (Bank. Demat & Trading)

Integrates your banking, broking and demat accounts. This enables you

to trade in shares without going through the hassles of tracking settlement

cycles, writing cheques and Transfer Instructions, chasing your broker for

cheques or Transfer Instructions etc.

Live order status

Tracking all your orders is made easy through the order status screen.

Further drill down into all details pertaining to an order is available in the order

detail sub report

Track your orders

Track your stock order and trades


Reflects your credits and debits instantly on every trade execution. No

need to refresh each statement to know your latest buying limits

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This platform can be accessed on any Internet enabled network. You can

access it even from your place of work

Back Office access

View segment wise ledger bills and contract notes, trades, positions,

account contract notes, trades, positions, account balance,

realized/unrealized profit & loss, and buying power all in real time

SmartINVEST

Smartinvest is a browser-based system designed for customers who transact

occasionally. It is ideal for investors who believe in the Buy and Hold

approach towards investment in equities. SmartInvest's capability as a

browser-based trading platform gives you the benefit of real-time streaming

data with the flexibility of trading on any Internet capable system. With access

to both the NSE & BSE, you are in the driver's seat when routing your order to

the best price on either of the exchanges. Smartinvest sophisticated yet easy

to use point and click order entry interface allows you to react more quickly to

the markets and make better decisions.

FEATURES

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Instant Loading


Live Streaming quotes

Multiple Watch lists

NSE& BSE Access

Single order form for Cash and FnO

Point and Click order entry

Hot Key Functions

Market Depth Window

Back Office access

SYSTEM REQUIREMENT

Browser Type: Microsoft Internet Explorer 6.0 or higher (Java enabled)

Internet Connection: Broadband/Dial-Up connection (Modem at a minimum

of 28.8/33.6 Kbps)

System Pentium :3 or 4 GHz or best available at market RAM (Physical) 128

MB or better

Operating System : Windows 98/2000 or Windows XP

BENEFITS

Instant Loading -

The browser-based applet system allows you instant access to your account

with no wait time, unlike other systems that take a few minutes to load.


This platform can be accessed on any Internet enabled network. You can

access it even from your place of work

Live Streaming quotes

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Keep an eye on the stocks you care about most with streaming, real-time

quotes and customizable market data. Color-coded price changes help you to

spot trends and react to them quickly

Multiple Watch lists

The new watch list option allows you to create upto 10 watch lists. Each watch

list can be personalized by inserting securities which you would like view as a

group

NSE& BSE Access

Flexibility of trading on both the NSE & BSE via a single screen

Single order form for Cash and FnO

Single order form offers you the convenience of transacting in various

segments of the market without having to switch between multiple windows

Point and Click order entry

Makes order entry quick and simple with a click on the security the same gets

inserted into the order form on your trade screen

Hot Key Functions

Using a single keystroke (Hot Key) function you can achieve important tasks

very similar to a broker's terminal. Accessing important reports is also one

keystroke away

Market Depth Window -

It gives an immediate "at a glance" info about the stock you are following. The

view provides the best 5 bid and offer quotes and the outstanding order

quantities

Back Office access

View segment wise ledger bills and contract notes, trades, positions, account

balance, realized/unrealized profit & loss, and buying power all in real time

SmartTRADE

SmartTrade is an EXE based desktop software designed for active traderswho transact frequently to capture favorable short-term price movements. The

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platform offers active traders the tools they need to make critical decisions

with confidence. SmartTrade is designed and built from the ground up to

address the needs of active traders. SmartTrade makes the most of state-of

the-art technology to deliver power, speed and reliability. Through an easy-to-

use interface, users are provided with the same tools and advantages that the

professionals enjoy.

FEATURES Fully Customizable display

Dynamic Charts with Indicators

EOD Charts

Real-Time market data

Advanced Alert capabilities

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Live order status

Track your orders real time

Real time position updates


Derivative chain

Lock terminal option

Message window docking

SYSTEM REQUIREMENT

Browser Type Microsoft Internet Explorer 6.0 or higher (Java

enabled)

Internet Connection Broadband/Dial-Up (Modem at a minimum of

28.8/33.6 Kbps)

System P 3 or 4 GHz or best available at market RAM 128

MB or betterOperating System Windows 98/2000 or Windows XP

BENEFITS


The save desktop option allows you to save your created trade screen layout,

so the next time you access the application the created layout is not lost.

Dynamic Charts with Indicators

Provides you a wealth of charting capabilities and timing indicators, which

allow you to go right into the action with real-time daily charts, and intra-day

charts. Watch price movements by minutes, days, or weeks.

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EOD Charts

SmartTrade puts up to 5 years of in-depth market history at your

command with the power to instantly back-test any trading strategy you

design, before risking one rupee of your trading capital.

Real-Time market data

Get real time market data from both the NSE and BSE similar to what your

broker gets.

Advanced Alert capabilities

Alert Window allows you to be free from watching every tick. Users can

be notified once a security has reached the set parameters. Multiple securities

can be monitored using the set parameters. These alerts can be triggered

both visually and audibly.

Live order status

Tracking all your orders is made easy through the order status screen.

Further drill down into all details pertaining to an order is available in the order

detail sub report.

Track your orders real time

Track your stock order and trades in real-time.

Real time position updates

All your positions are updated automatically and instantly. No need to use

the refresh button at all.


Reflects your credits and debits instantly on every trade execution. No

need to refresh each statement to know your latest buying limits.

Derivative chain

This feature provides you with a list of all derivative contracts available for the

selected security. To view derivative prices of a security just right click on the

symbol and click on derivative chain.

Lock terminal option

If your system is unattended this function locks the trading platform for you

and can be accessed again only on providing the proper login details.Message window docking

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This feature enables you to receive trading messages, intra-day trading calls,

and messages from both the exchanges flashed real time onto your screen

These are the various product ranges for its retail customer

SMART POWER

SMART ELITE

Advance subscription

value(Rs)

Default 2500 12500 25000 50000

delivery brokerage 0.50% 0.35% 0.25% 0.20% 0.15%intraday brokerage CM (1

leg) 0.05% 0.04% 0.03% 0.03% 0.02%intraday brokerage CM (2

leg 0.05% 0.04% 0.03% 0.03% 0.02%intraday brokerage F&O (1

leg) 0.05% 0.04% 0.03% 0.03% 0.02%intraday brokerage F&O (2

leg) 0.05% 0.04% 0.03% 0.03% 0.02%

option brokerage(which is

high)

2.5% or

Rs.100

2.5% or

Rs 90

1% or

Rs.60

.75% or

Rs.40

.60% o

Rs.30

ONLINE FUND TRANSFER

IISL have tie up with 5 banks, which are. HSBC, HDFC, IDBI, CITI, AXIS

bank , for online money transfer

LITRATURE REVIEW

Internet Usage and Population Statistics:

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YEAR Users Population % Pen.

2001 14,00,000 1,09,48,70,677 0.10%2002 28,00,000 1,09,48,70,677 0.30%2003 55,00,000 1,09,48,70,677 0.50%

2004 70,00,000 1,09,48,70,677 0.70%2005 1,65,00,000 1,09,48,70,677 1.60%2006 2,25,00,000 1,09,48,70,677 2.10%

2007 3,92,00,000 1,09,48,70,677 3.60%2008 5,06,00,000 1,11,22,25,812 4.50%2009 4,00,00,000 1,11,22,25,812 3.60%2010 4,20,00,000 1,12,96,67,528 3.70%

India Broadband Subscribers: 188,600 broadband subscribers

India appears to have embraced the Internet with a degree of ambivalence.

There is tremendous enthusiasm amongst the dial-up users and an estimated

60% of users regularly access the Internet via the countrys more than 10,000

cybercafes. But when it comes to high-speed broadband access, there is

reluctance, especially within the corporate sector, and the take-up rate has

been slow. By early 2007 there were about 700,000 broadband subscribers

a penetration of less 0.1%. This report looks at the stage the development of

broadband Internet has reached in India. Some information is also provided

on data services available in the countryThe Internet Boom in India has become one of the major contributors to the

economic growth of the country. The use of Internet has increased more than

11 times in the last 7 years. The rise in the use of Internet has led to the

growth of cyber cafes and Internet parlor throughout India. The number of

household connectivity has also increased with the boom in the information

technology. Computer has become a must have for every family. Though

used for different purposes the modern day PC can handle a number of

different users with variegated needs. With this the Internet connectivity has

enhanced in the household sector, which is an important contributor to the

rise of the Internet services in India. The cost effective Internet services, easy

accessibility to Internet service, the enhanced speed of the Internet, better

service have helped the Internet boom in India. The Internet boom has

affected the metros as well as the towns and the smaller semi urban towns.

The number of Internet users since the year 2000 has increased by a

staggering 69 times in the metros and 33 times in the semi urban towns. The

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Internet has become an important source of knowledge and information.

Internet has revolutionized the access to information. With the strike of a

button, users can get any relative information through the Internet. The

Internet is a collection of web addresses, which is jointly called as the World

Wide Web (www). With the Internet Boom in India there is rise in the activity

of the information technology sector. More and more companies are coming

up as a part of the IT enabled services, which are contribution to the Internet

boom in India. The Internet has extremely popular among the youth and as

well as the older generation. On the Internet the information is searched with

the help of search engines and one such well known search engine is the

Google - and it is a little genie, you wish for it and bang its in front of you on

the screen. There are dedicated Internet sites, which supply information about

various aspects like business, finance, geography, scientific developments,

inventions, and many more. With the rapid development in the IT sector, all

most of the educational institutions, schools have included computers as a

compulsory subject in the curriculum. The Internet is the best source of

information provider even for education.

The Internet boom in India has also contributed to the generation of

employment. With the rise in the popularity of Internet, there is need for

professionals who would feed the information to the web addresses according

to the different subjects. The content writing and management, web page

designing have become booming sectors within the IT industry in India. The

content writers feed in the information by referring to books, the sources of

information to cater to the ever-growing need for more and more information.

The Internet boom in India is on the rise at present, and as per the trends it

would continue on its path of glory until things might change. The Indian

Broadband Policy 2004, was promulgated by the Department of

Telecommunication (DOT) under the Ministry of Communications &

Information Technology, Government of India. Further, the Indian Broadband

Policy 2004,came into existence as a result of economic reforms implemented

by the Government of India to align its economy with the world economy.

Furthermore, the economic renaissance of India catalyzed the need for the

opening of Indian telecommunication industry which necessitated thedevelopment of the Indian Broadband policy. The Government of India was

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more focused on fast Internet connectivity and drafted the broadband policy of

India, 2004, to attract investments for the growth of Indian broadband Internet

industry. The Indian Broadband Policy 2004 offered host of fiscal incentives

and tax rebates to attract investors, both domestic and foreign investors. The

main objectives of the Indian Broadband Policy 2004 was to identify the

potential of the use of Internet in the development of Indian industry. Further,

the Indian Broadband Policy 2004 was drafted to align Indian industry with

that of the international market to foster growth of the Indian markets.

Furthermore, Indian Broadband Policy 2004 facilitated the growth of India's

GDP and helped to enhance the quality of life through applications of Internet.

The main area of such applications are as follows -

Tele-education

Tele-medicine

E-governance

Entertainment

Employment generation

The introduction of Indian Broadband Policy 2004 facilitated access to high

speed information and web-based communication. The Government of India

ratified this policy to accelerate the growth of Broadband services across

India. The huge market demand for Internet Broadband connection is

primarily driven by increased Internet and PC penetration. The government of

India realized that the current status of Internet and Broadband access inIndia is very low in comparison to international standards and the penetration

of Broadband, Internet and Personal Computer (PC) in India was 0.02%,

0.4% and 0.8% respectively, till the end of December, 2003. Presently, the

high speed Internet connections are available at various speeds. The

Department of Telecommunication (DOT) offers Internet broadband speeds

from 64 kilobits per second (kbps) onwards and Internet connection at 128

kbps is considered as 'Broadband' in India. The different access technologies

offered as per the Indian Broadband Policy 2004 are as follows - ptical Fiber

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Technologies - provide nearly unlimited bandwidth potential and is steadily

replacing copper network specially in intra-city backbone networks. The fiber

based models are future proof as they are able to provide huge amounts of

bandwidth in the last mile as well as provide a true IP and converged network

that can deliver high quality voice, data and video Digital Subscriber

Lines(DSL) on copper loop - DSL has proved to be an important technology

for provisioning of Broadband services through the copper loop

Cable TV Network - has more penetration power than the Internet broadband

and thus can be leveraged for provisioning Broadband services Satellite

Media - Very Small Aperture Terminals (VSAT) and Direct-to-Home(DTH)

services are encouraged for penetration of Broadband and Internet services

and help to serve remote and inaccessible areas Terrestrial Wireless - is

another upcoming technology platform for Broadband. It was agreed upon to

de-license 2.40-2.48 GHz band for low-power outdoor use on non-protection,

non-interference and non-exclusive basis

The Internet revolution seems to be in full swing, but is India really plugged

into the global community it represents? Maybe yes, maybe no. As the

Internet spins a web of interconnectivity around the globe, as it grows literally

by the hour, India is struggling, not to catch up but to keep from falling further

and further behind.

Inside India, things do seem to be improving. Five years ago there was

limited Internet access but only in a few major cities, all in the hands of the

government. VSNL, the agency responsible for Internet activities, and the

DOT (Department of Telecommunications) provided an agonizingly erratic

connectivity, with miserly bandwidth and far too few phone lines. Connection

rates ran as low as 5% (for every 20 dialups you might get connected once)

and users were frequently cut off. And the rates for this pathetic level of

service were among the highest in the world. Domestic users paid about $2

per hour, and lease lines, for the few companies that could afford them,

ranged over $2000 per month for a 64 Kpbs line. By the end of 1998, after

three years of government monopoly, there were barely

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