E-government, information and E-government, information and communication technology, and communication technology, and

public valuepublic value

Unit 12Unit 12

Communication processCommunication process

To informTo inform To learnTo learn To define concepts and viewpointsTo define concepts and viewpoints To deliberate and reach agreements To deliberate and reach agreements

in private and public lifein private and public life

Purpose of e-governmentPurpose of e-government

E-government: the process of E-government: the process of creating public value with the use of creating public value with the use of modern ICTmodern ICT

Public valuePublic value

Processes that improve people’s Processes that improve people’s quality of lifequality of life

Laws that are necessary and justLaws that are necessary and just Services that meet people’s needsServices that meet people’s needs FairnessFairness Due processDue process Trust in governmentTrust in government

E-governmentE-government

People express preferencesPeople express preferences The government uses ICT to enhance The government uses ICT to enhance

its capacity to deliver what people its capacity to deliver what people wantwant

A public value is createdA public value is created

Social contractSocial contract

People surrender some of their People surrender some of their individual liberty to promote, and individual liberty to promote, and benefit from, the common goodbenefit from, the common good

Legal termsLegal terms

DeliberateDeliberate Raspravljati, vijećati, razmatratiRaspravljati, vijećati, razmatrati Due processDue process Postupovne garancije, zakonitost Postupovne garancije, zakonitost

postupanja, pravičan postupak, postupanja, pravičan postupak, propisani postupakpropisani postupak

Put the verbs into the appropriate Put the verbs into the appropriate formsforms

Around the world, citizens of various countries ____(live) under a governing body and ____(need) to interact with government. These governing bodies can range from central to regional to

local governments, ____(depend) upon the specific country or state the citizen ___(reside) in. Some interactions ___(be) mandated (e.g. ___(pay) taxes or ___(get) a driver’s license), while others are voluntary (e.g. ___(subscribe) to a social service).

Put the verbs into the appropriate Put the verbs into the appropriate formsforms

Businesses and other organizations also ___(need) to interact with the government on a regular basis. Depending upon the maturity of the government organization, the size of population within their scope, and the age of the delivery systems, governments ___ constantly ___(challenge, passive) to deliver day-to-day services to all of their citizens and organizations effectively. To help address these challenges, many governments ___(seek) to streamline service delivery and bring greater speed, certainty, and transparency to the process.

KeyKey

Around the world, citizens of various countries live under a governing body and need to interact with government. These governing bodies can range from central to regional to local governments, depending upon the specific country or state the citizen resides in. Some interactions are mandated (e.g. paying taxes or getting a driver’s license), while others are voluntary (e.g. subscribing to a social service).

KeyKey Businesses and other organizations also need to

interact with the government on a regular basis. Depending upon the maturity of the government organization, the size of population within their scope, and the age of the delivery systems, governments are constantly challenged to deliver day-to-day services to all of their citizens and organizations effectively. To help address these challenges, many governments are seeking to streamline service delivery and bring greater speed, certainty, and transparency to the process.

Fill in the missing words: citizens, electronic, improve, providing, public, refers,

services,Technology A promising solution is a concept called E-

Government, which ____ to government’s use of Information and Communication ____ (ICT) to

exchange information and ____ with ____, businesses, and other arms of government

to ___internal efficiency, the delivery of ___ services, or processes of democratic governance. A similar concept is referred to as Electronic Services Delivery (ESD), which refers to ____ government services through the Internet or other ____ means.

Concept, governments, information occurring, welfare

The ____ of E-Government is not a new one. Discussions and planning on this topic have been___ within European ___as early as the late 1900’s with the intention of using ___technology to help transform society by making daily life easier for the population as a whole and ensuring for future prosperity and___

KeyKey A promising solution is a concept called E-

Government, which refers to government’s use of Information and Communication Technology (ICT)

to exchange information and services with citizens, businesses, and other arms of

government to improve internal efficiency, the delivery of public services, or processes of democratic governance. A similar concept is referred to as Electronic Services Delivery (ESD), which refers to providing government services through the Internet or other electronic means.

KeyKey

The concept of E-Government is not a new one. Discussions and planning on this topic have been occurring within European governments as early as the late 1900’s with the intention of using information technology to help transform society by making daily life easier for the population as a whole and ensuring for future prosperity and welfare

TranslationTranslation Pojam javne vrijednosti ukorijenjen je u Pojam javne vrijednosti ukorijenjen je u

sklonostima ljudi, budući da samo javnost sklonostima ljudi, budući da samo javnost može utvrditi što je uistinu vrijedno može utvrditi što je uistinu vrijedno njezinim članovima. Ukorijenjena je njezinim članovima. Ukorijenjena je također u sposobnosti vlade da stvara ono također u sposobnosti vlade da stvara ono što ljudi žele. Rezultati razvojnog procesa što ljudi žele. Rezultati razvojnog procesa koji unapređuju kvalitetu života ljudi, koji unapređuju kvalitetu života ljudi, zakoni koji su potrebni i pravedni, usluge zakoni koji su potrebni i pravedni, usluge koje odgovaraju potrebama ljudi, koje odgovaraju potrebama ljudi, pravednost, pravičnost, zakonitost pravednost, pravičnost, zakonitost postupanja, povjerenje u vladu koje dolazi postupanja, povjerenje u vladu koje dolazi od uvida u njezino ukupno djelovanje od uvida u njezino ukupno djelovanje stvari su koje ljudi žele i uvažavaju.stvari su koje ljudi žele i uvažavaju.

TranslationTranslation

Plaćaju za njih sredstvima i ovlastima Plaćaju za njih sredstvima i ovlastima kojih se odriču i u zamjenu za koje kojih se odriču i u zamjenu za koje očekuju da vlada pridonosi stvaranju očekuju da vlada pridonosi stvaranju javnih vrijednosti. (Ukoliko su javnih vrijednosti. (Ukoliko su odgovarajuće etičke vrijednosti – i odgovarajuće etičke vrijednosti – i osobito vrijednost ljudske solidarnosti osobito vrijednost ljudske solidarnosti – na svom mjestu, ta razmjena nije – na svom mjestu, ta razmjena nije podložna minimalističkom podložna minimalističkom tumačenju:tumačenju:

Poznato je da su se ljudi odricali Poznato je da su se ljudi odricali svoje individualne slobode kako bi svoje individualne slobode kako bi pridonijeli općem dobru i imali od pridonijeli općem dobru i imali od njega koristi.) S tog gledišta, e-njega koristi.) S tog gledišta, e-uprava je opravdana ukoliko uprava je opravdana ukoliko pojačava sposobnost javne uprave pojačava sposobnost javne uprave da poveća javne vrijednosti, tj. ono da poveća javne vrijednosti, tj. ono što ljudi žele.što ljudi žele.

Ovaj model međusobnih odnosa između Ovaj model međusobnih odnosa između ljudi, vlade i javne vrijednosti – ako se ljudi, vlade i javne vrijednosti – ako se primijeni na analizu e-upravljanja – primijeni na analizu e-upravljanja – jednostavan je i izravan. Ljudi izražavaju jednostavan je i izravan. Ljudi izražavaju svoje sklonosti, vlada koristi informacijsko-svoje sklonosti, vlada koristi informacijsko-komunikacijsku tehnologiju da poveća komunikacijsku tehnologiju da poveća svoju sposobnost pružanja onoga što ljudi svoju sposobnost pružanja onoga što ljudi žele, i na kraju nastaje javna vrijednost žele, i na kraju nastaje javna vrijednost kao rezultat visoke kvalitete života. U kao rezultat visoke kvalitete života. U stvarnom životu taj je model često teško stvarnom životu taj je model često teško primijeniti i održati. primijeniti i održati.