E-government in LithuaniaJurgita Kunigiškytė

Jarocin, 2009

Produced as implementation of the project ERA_IP_10_2008/11/2008

E-government Information society development

Competence in using IT

Computerization of society and public sector

To find out how it is..

• Information society development committee under the Government of Republic of Lithuania has ordered the research to analyze the E-government in LT

• The research represents the opinion of the 15-74 years old Lithuanian inhabitants.

• Real proportions of the Lithuanians’ age, sex, education, occupation, income and living place.

• 1000 respondents has answered the questionnaire.

• The research was done in 2008 July 30-August 20.

Social demographic characteristic of the respondents

Usage of the public sector’s e-services

Problems in working with internet

52

40.6

2.8

0.5

36.2

0 10 20 30 40 50 60

Viruses

Spam

Hucker

Illegal use of credit cardinformation

No problems

Usage of the public sector’s e-services

Public sector’s webpages’ usageDid you use the public sector’s webpages in the past 6

months?

Yes42%

No58%

To find a general information about institution

To find juridical or administrative information

To find contact information

To fill electronic form or to provide necessary information for the electronic service

To find information about public services and its rules

To download electronic forms for the institutional services

Other

Reasons caused the public sector's webpage usage

62.6

38.3

24.4

22.4

22.2

19.4

3.2

0% 20% 40% 60% 80% 100%

Usage of the public sector’s e-services

I am not interested at all in the public sector’s information and services

I prefer to work directly then on internet

Public sector’s webpages are not useful for me

I do not know where on internet I can find information about the public sector

It is difficult to find information on the public sector’s webpages and it is

not safe to use

Other

Reasons caused NOT usage of the public sector’s webpage

48.9

23.6

12.1

4.2

2.1

9.20% 20% 40% 60% 80% 100%

Usage of the public sector’s e-services

Public electronic services' usage

Income tax

Job search University enrollment

Juridical information search

Public library services

Health system services

Transport servicesSocial relieves

Personal documents

Education services

Culture serviceAutomobile’s registration

Construction permissions

Social citizenship Living place change

Declaration to police

Social status certifications

49.329.4

15.915.1

12.510.68.58.2

6.16.05.24.33.63.31.51.30.7

0% 20% 40% 60% 80% 100%

Information accessibility in the public sector’s webpages

44.2

36.1

11.2

7.7

0.7

0 10 20 30 40 50

I found everything I waslooking for

I found almost everything Iwas looking for

I found a lot of information, butcould not find everything

I found not enough

I did not find anything

How comfortable are public services to use

Labai patogu

Gan patogu

Gan nepatogu

Labai nepatogu

(% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą naudojosi internetu, N=219)

Naudojimosi viešosiomis elektroninėmis paslaugomis patogumo vertinimas

44.9

48.2

6.0

0.8

0% 20% 40% 60% 80% 100%

Verycomfortable

Quite comfortable

Quite uncomfortable

Very uncomfortable

44.9

48.2

6.0

0.8

0% 20% 40% 60% 80% 100%

Public e-services that are most difficult to use

Pajamų mokestis

Su sveikatos apsauga susijusios paslaugos

Darbo paieška

Socialinės apsaugos pašalpos

Viešųjų bibliotekų paslaugos

Asmens dokumentų

Teisinės informacijos paieška

Automobilio registracija

Pilietinis dalyvavimas ir konsultavimas

Su transportu susijusios paslaugos

Pareiškimų policijai

Mokymosi paslaugos

Priėmimas į aukštąsias mokyklas

Leidimų statyboms išdavimas

Liudijimų (santuokos, gimimo ir kt.) išdavimas

Kultūros paslaugos

(% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą lankėsi viešojo sektoriaus institucijų

itnerneto svetainėse, N=219)

mažiausiai patogu

28.4

5.4

3.2

3.0

3.0

2.8

2.7

2.4

1.8

1.7

1.6

1.2

1.0

0.9

0.7

0.5

0% 20% 40% 60% 80% 100%

Income tax

Health system services

Job search

Social relieves

Public library services

Personal documents

Juridical information search

Automobile registration

Social citizenship

Transport information

Information to police

Education services

University enrollment

Construction permission

Marriage and other certifications

Culture services

28.45.4

3.23.03.02.82.72.41.81.71.61.21.00.90.70.5

0% 20% 40% 60% 80% 100%

Hmmm... so what?

What decisions can be done to change the weaknesses?

Community decision making

Vision – to create public administration system capable to provide better public services and meet user’s needs

Government as management

Decision making Change planning

Public libraries and e-government

Libraries for innovation– The aim is to strengthen the system of public

libraries in LT and help a library to become a significant institution that would encourage a more active participation of the local communities in the use of the IT possibilities.

Libraries for innovation

Main spheres of using the Internet by users of public internet access in libraries

18.8

32.6

47

47.2

67

85

E-governance

Work andeconomicactivities

Healthprotection

Education

Communication

Leisure andculture

There are two choices in life: to accept circumstances as they are or to take responsibility to

change them. What is your choice?