E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service...

EE--Government Government for Better Service:for Better Service:EE--Service and Digital DivideService and Digital Divide

EE--Government Government for Better Service:for Better Service:EE--Service and Digital DivideService and Digital Divide

2008-10-29

Kuk-Hwan Jeong

Korea Information Society Development Institute (KISDI)

Oct. 15. 2008

I. Introduction

II. E-Government?

III. E-Service

ContentsContents

Korea Information Society Development Institute

III. E-Service

IV. Digital Divide

V. Future Image of E-Government

I. IntroductionI. Introduction

IT Policy and Internet in Korea

Aggressive IT Policy

- First National Computer Project(1987) : Networks, Databases

Korea Information Society Development Institute 2/18

- First National Computer Project(1987) : Networks, Databases

- Established Desire to Exploit IT in Advancing Efficiency and Transparency

- Continuing National Agenda

Internet Diffusion- Infrastructure Contents, Applications

- Igniting the Mass-use of IT

I. IntroductionI. Introduction

Global Trend of Internet

“Internet Changes Everything”


GovernmentGovernment CommerceCommerce EducationEducation

Central Gov’tCentral Gov’t Local Gov’tLocal Gov’t

High SpeedHigh Speed

NetworksNetworks

Small, Efficient, and Transparent GovernmentSmall, Efficient, and Transparent Government

II. E-Government?II. E-Government?

Information Protection

and System Safety


EntrepreneursEntrepreneursCitizensCitizens

Government Portal SiteGovernment Portal Site(www.egov.go.kr)(www.egov.go.kr)

Information Information

SharingSharingElectronic Document Electronic Document

Interchange SystemInterchange System

Internet Access to Gov’t for Better ServicesInternet Access to Gov’t for Better ServicesEE--Service, Digital DivideService, Digital Divide

4/18

and System Safety

Information Sharing

Cores of E-government



Government Portal

Broadband Networks

Electronic Document System

5/18

Information Protection

Each service cut across a number of agencies

For Example, the Case of Passport Issuance

- Information on Citizenship (City/District)


Information Sharing


- Information on Tax (NTS)

- Information on Military Service (Military Manpower Office)

- Application Form (Passport Office)

Information sharing System

- Government appearing online as one entity

- Less trips to government offices

- Less documents for verification to submit

6/18

Backgrounds

- Inconveniences in government services and information delivery


Government Portal


- Size and complexity of the government

Single Window (Life-event Portal)

- Which official in which department at which level for which program

« Where there is the Internet, there is access to public services »

7/18

Information Sharing SystemInformation Sharing System

Citizenship, Land, Vehicle, Businesses, TaxesCitizenship, Land, Vehicle, Businesses, Taxes

III. E-ServiceIII. E-Service

G4C Service


Improving the Legal StructureImproving the Legal Structure

for Electronic Services Deliveryfor Electronic Services Delivery

Implementing the InfrastructureImplementing the Infrastructure

ee--AuthenticationAuthentication

ee--Document, eDocument, e--PaymentPayment

Government Portal SiteGovernment Portal Site

Internet Access to government Internet Access to government

at Homeat Home

8/18

� Video on G4C



Service Initiated (Nov. 1. ’02)

Internet Services at Home and Internet Services at Home and

Information SharingInformation Sharing



OnOn--line Applicationline Application

450 Gov’t Services 450 Gov’t Services

with Electronic with Electronic

Authentification Authentification

SystemSystem

Info. Sharing Info. Sharing

among Agenciesamong Agencies

Gov’t Services Gov’t Services

Information MapInformation Map

4,500 Services4,500 Services

Information on Information on

Citizenship, Property Citizenship, Property

Registry , Family Registry , Family

RegistryRegistry

10/18

IT Drive for Local Areas

Reduce Digital Reduce Digital Boost Regional Boost Regional Establish the Establish the

IV. Digital DivideIV. Digital Divide

INVIL Project


Reduce Digital Reduce Digital

DivideDivide

Boost Regional Boost Regional

EconomyEconomyNeeds of eNeeds of e--Gov Gov

ServicesServices

11/18

� Video on INVIL

Video on INVIL1



Major Tasks


Creation of Information Contents

IT Training


Providing PC’sOpening of Village

Information CenterConnection of the Broadband

Internet Network

Information Network Information Network

Village ProgramVillage Program


Village Information Center

Village Information CenterVillage Information Center


Seoul�Incheon�Gyeonggi( 10 / 10 / 38 / 19 / 8 / 8 )

Gangwon( 10 / 16 / 9 / 11 / 11 / 4 )

Chungbuk( 7 / 1 / 5 / 4 / 5 / 0 )

Daejeon�Chungnam( 5 / 3 / 10 / 11 / 12 / 1 )

Information Network Villages



(The 6th / The 5th / The 4th / The 3rd / The 2nd / The 1st )

Gwangju�Jeonnam( 7 / 1 / 11 / 19 / 9 / 3 )

( 7 / 1 / 5 / 4 / 5 / 0 )( 5 / 3 / 10 / 11 / 12 / 1 )

Jeonbuk( 3 / 7 / 16 / 9 / 6 / 2 )

Daegu�Gyeongbuk( 5 / 1 / 10 / 11 / 18 / 8 )

Cheju(5 / 1 / 3 / 3 / 3 / 1)

Busan�Ulsan�Gyeongnam( 5 / 1 / 6 / 10 / 9 / 3 )

15/18

Statistics (2001 2006)

PC Diffusion : 24% 67%

High-Speed Internet : 9% 65%

Trained users per household : 2.9



(%)

Internet Subscription Rate Internet Subscription Rate

20

40

60

80

0

100

Info villageRural�ationwide

53.4 %

60.1 %

37.2 %

(Person)

10,000

20,000

30,000

40,000

0

94 %

50,000

89 %

70 %

Plan Actual results (2004. 8.30 )

Internet trainingInternet training

Phase 1 Phase 3Phase2

16/18

World-class IT Infrastructure

Establish INV at a comparatively cost-effective manner

Success Factors



Networking Community,

Marketing on e-Commerce,

Sisterhood Relation with Enterprise

Incentive to promote participation

Systematic Internet Training

17/18

Almost Perfect Type of Information Sharing and Reuse

Customized Style of Government Service Delivery System

G-IDEG-IDEGovernment PortalGovernment PortalMy GovMy Gov




Biz./Org. IBiz./Org. I

Biz./Org. IIIBiz./Org. III


Government

※ G-IDE: Government Integrated Data Environment

Biz./Org. IIBiz./Org. II


Biz./Org. IIIBiz./Org. III

18/18

Current State of E-Government

- Government Portal, G-IDE

- Horizontal Integration Incomplete

- Compartmentalized Organization

G-IDE Supporting Borders to be Removed

- Information Sharing Perfect

Borderless Organization

- Function / System Integrated

Government: One UnitGovernment Portal My GovPersonalization &

Customization

Q & A20

Q & A

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