Sarah FriasChris Frias

Neil SkeaNcamiso Mathebula

What is e-government?E-government is the use of ICT (Information

Communication Technology) by governments to better offer services to people, businesses and organizations.

E-government empowers the community by allowing its citizens to access information using ICT.

E-Governments have the potential to reduce administrative and development problems.

Delivery models of e-governmentG2C – Government to Citizen G2B – Government to Business

G2G – Government to Government

G2E – Government to Employees

Implementing e-government initiativesPublish

Governments have large amounts of information available to individuals, businesses, and organizations. The internet can provide a useful way for citizens to quickly access this information.

Publish Goals

Set realistic goals and strategies to get information online.

Post information that is important and useful to citizens.

Design sites that are easy to use and maintain.

Implementing e-government initiativesInteract

Once governments and its citizens are used to viewing information online, the next step is to involve citizens. Interactive e-government involves two-way communication.

Interact Goals

Demonstrate that citizens opinions matter.

Actively pursue citizens online participation.

Ask citizens to work together in designing e-government.

Implementing e-government initiativesTransaction

Governments can allow citizens to make transactions online. Governments can take many services they already provide and offer them online. This will allow citizens to conduct transactions 24 hours a day, 7 days a week, without having to commute and wait in line

Transact Goals

Determine citizens with a use for online services.

Determine how government workers roles will change as a result of the interactive website.

Recognize the online transactions will financially pay off in the long run.

Create the website for the transactions to take place.

Technological Issues

Political IssuesPolitical leadership

A strong leader will make sure the funding is available to implement any e-government projects. The leader will also support and advocate for the e-government projects. E-government will succeed as long as the government feels it is a priority.

Political IssuesLaws and Regulations

A country must consider what policies and regulations are currently in place and is any need to be added or changed to implement e-government projects. Other political regulations that will help e-government succeed are laws regarding ICT, property rights, and intellectual property protections.

Financial IssuesE-government is an expensive initiative.

Many countries now acknowledge e-government and have established line items in their budgets for them. Many countries take the approach of a slow systematic role out and grow their e-government as money allows.

Financial IssuesE-government should be seen a

business venture.

There is an initial investment and there may be a loss during and after implementation. However, governments should expect some payoff. As paper work is slowly replaced with databases and electronic documents, supply cost will go down. Government employees can be re-tasked as lines will go down at government offices. In the long run e-government will help to increase efficiency, both fiscally and resourcefully.

Digital DivideWhat is the Digital Divide?

"The Digital Divide refers to the gap between individuals, households, businesses and geographic areas at different socio-economic levels with regard to both their opportunities to access information and communication technologies (ICTs) and to their use of the Internet for a wide variety of activities. The digital divide reflects various differences among and within countries." - The OECD Glossary of Statistical Terms

Digital DivideWhat is the Digital Divide?

As more and more information and services become available on-line, people without ICT access become marginalized. This can include the poor, minorities and people with disabilities. These groups are already at a disadvantage; e-government may increase this gap and create a digital divide.

Digital DivideWhat is the Digital Divide?

Example of the Digital Divide are: In 2002, 112 million Americans were not online. 90 million Americas are described as low literate 53 million Americans have some level of

disability 25 million US residents speak a non-English

language

Digital DivideOvercoming the Digital Divide

The implementation should start with issues that are relevant to all groups of citizens. This will make most citizens interested in what the government is implementing.

Advances in technology have increased the amount of non-PC devices that provide access to the Web. This increases the amount of people who have access to the Web. These devices include kiosks which are placed in public, high traffic, easily accessible places and cell phone.