Prepared by Susi Ma China Eventus Co. Ltd Outsourcing e-Commerce, and Online Gaming in China.
E-Commerce Support Services Case Study | Customer Care Outsourcing | Invensis Technologies
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An Invensis Customer Care Outsourcing Case Study REPUTED AUSTRALIAN MANUFACTURER ENHANCES CUSTOMER SATISFACTION WITH E-COMMERCE BUSINESS THROUGH CUSTOMER CARE OUTSOURCING
description
Case Study of an Australia based product manufacturing company on how Invensis Technologies (http://goo.gl/yu7ybp) assisted in expanding their business to reach worldwide through e-commerce. Invensis Technologies (http://www.invensis.net) a leading IT and BPO company with more than 14 years of experience, specializes in providing end-to-end E-commerce support services (http://goo.gl/yu7ybp) such as IT Services, Order Processing Solutions, Product Information Management Services, Customer Care Outsourcing Services, Finance and Accounting Outsourcing Services, Digital Marketing Services, Photo Editing Services and more. Our services are engineered to provide your business with holistic e-commerce support, enabling you to broaden your customer base and strengthen your presence across markets and geographies. Please contact us at sales {at} invensis {dot} net OR Call us Now from US +1 (302)- 261-9036, UK +44 203 411 0183, AUS +61 3 8820 5183, IND +91 80 41155233 for more details on our services.
Transcript of E-Commerce Support Services Case Study | Customer Care Outsourcing | Invensis Technologies
An Invensis Customer Care Outsourcing Case Study
REPUTED AUSTRALIAN MANUFACTURER ENHANCES CUSTOMER SATISFACTION WITH E-COMMERCE BUSINESS THROUGH CUSTOMER CARE OUTSOURCING
WWW.INVENSIS.NET | [email protected]
THE CLIENT
• A renowned Australian product manufacturer, whose history dates back more than a century
• The company is now expanding their reach worldwide through e-commerce
WWW.INVENSIS.NET | [email protected]
THE REQUIREMENT
• To facilitate superior customer interactions across various channels of communication
• To maximize satisfaction with ordering process throughout the e-commerce purchase lifecycle
WWW.INVENSIS.NET | [email protected]
THE INVENSIS ADVANTAGE
• Multi-channel contact center support during required business hours• Complete e-commerce order management• Lead generation and up-selling• Reactivation of dormant customers• Customer data validation• Deploying IVR services for payments• Complete transparency of outsourced processes for client
WWW.INVENSIS.NET | [email protected]
THE RESULTS
• 70% increase in revenue over a two-year period from 2011 • 120% increase in customer base from 2011 to 2014• 75% cost savings annually• Expansion of business units from one location to multiple locations globally
WWW.INVENSIS.NET | [email protected]
TESTIMONIAL
“I am extremely happy with the team at Invensis and the support they gave us. Their contact center was very professional and provided our customers with high-quality services. By doing so, we were able to grow our business in new markets in the world.”- Managing Director,Australian Product Manufacturer
WWW.INVENSIS.NET | [email protected]
INVENSIS FACT FILE
• Leading IT-BPO service provider with 14+ years of experience• ISO 9001 and 27001 certified• Multiple delivery centers• 1000+ trained professionals• 7+ service verticals• 200+ clients served around the world
WWW.INVENSIS.NET | [email protected]
THANK YOU
Invensis Technologies (P) Ltd.
34/1 Upkar Chambers, R.V. Road
Bangalore – 560004, India
USA +1-302-261-9036UK +44-203-411-0183AUS +61-3-8820-5183IND +91-80-4115-5233
sales {at} invensis {dot} net
WWW.INVENSIS.NET
