E-Commerce (Session at Jaipuria)
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E-COMMERCE Technology awareness for visionaries, game changers & challengers
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E-Commerce Ventures
Transcript of E-Commerce (Session at Jaipuria)
E-COMMERCETechnology awareness for visionaries, game changers & challengers
Flipkart
Amazon
ebay
homeshopSnapdeal
Jabong
Zivame Inkfruit
myntra
Infibeam
fabfurnish
engines
CCCCONNECT CAPTURE CONVERT
business structure
campaign customerservice
web store information navigation customerservice
what kind of customer experience?
product/service to be offered?
online & offline both?
shipping of the items?
customer handling – how to deliver WOW experience?
promotion strategy?
b-plan writing
key ingredients
web domain name
web hosting server
photography
website
aesthetic design
easily searchable
easy navigation
clarity of all charges
personality of web store
intuitive product preview
use social media
no distractions
correct invoicing
secured payment
delivery
onlin
e ch
at
important info
blog
anal
ytics
good website
content
structure
design
navigation
credibility
web server
high bandwidth availability scalable support
INDIAN
1. CCAvenue2. Citrus3. PayU4. EBS5. direcpay6. zaakpay7. gharpay (cheque collection)
OVERSEAS
1. PayPal2. Authorize.net3. Chargify4. Dwolla5. FirstData6. Stripe7. we pay
payment server
facts & figures
45%customers abandon site if their
query is not resolved within 5 mins
91%customers would not do business
due to bad customer service
63%customers likely to returnif the site offers live chat
Why customers leave?
71% 10% 19%CUSTOMER SERVICE BRAND PRODUCT
E-COMMERCETechnology awareness for visionaries, game changers & challengers
thank you
