E-Commerce Promotion 101: How to Use Non-Intrusive Popups to Generate More Sales in Less Time
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Transcript of E-Commerce Promotion 101: How to Use Non-Intrusive Popups to Generate More Sales in Less Time
E-Commerce Promotion 101:
How to Use Non-Intrusive Popups to
Generate More Sales in Less Time
EMIL KRISTENSEN, SLEEKNOTE
Thue is the Kissmetrics Webinar Wizard and Marketing Ops Manager. Before joining forces with Kissmetrics, he
was a Lyft driver in SF, which is also how he ended up as a Kissmetrics marketer. Whenever Thue is not trying to
automate everything around him, you can find him hiking in the Sierras.
THUE MADSENMarketing Operations Manager, Kissmetrics
@ThueLMadsen
Emil Kristensen is CMO and Co-founder at Sleeknote, a lead generation tool for e-commerce.
When he’s not busy writing awesome content and building the Sleeknote brand, he spends his time reading
and watching vlogs on YouTube.
EMIL KRISTENSENCMO & Co-founder, Sleeknote
@Emilgkristensen
1 Introduction
Personalize your popups by making them page-specific
Use popups as virtual employees to guide your visitors
Promote your products with promotion popups
Catch abandoning visitors with popups
Improve your website by using popups as surveys
2 5 Ways of Using Popups for Your E-Commerce to Increase Sales
3 How to Increase the Conversion Rate for a Popup
TABLE OF CONTENTS
#Kisswebinar
The importance of using popups the right way
How one e-commerce site increased their optin rate by 512.5%
Increase the conversion rate for your popups by A/B testing
What to NEVER do when using popups
Popup best practices
WATCH WEBINAR RECORDING NOW
The importance of using popups the right way
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● Intrusive vs. non-intrusive
● Personalized vs. not personalized
● → Improving the user experience vs. hurting the user experience
1. Personalize your popups by making them page-specific
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● Why personalization is important - also when it comes to popups
● What is a page-specific popup?
EXAMPLE #1:
B&O Play, a Danish consumer electronics company, uses the product their visitor is
looking at as a prize in the competition they can join by signing up for their newsletter.
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ILVA
Martin Vad JespersenE-Commerce Coordinator, ILVA
Our experience is that the conversion rate of our popups increase
significantly when we show relevant content on relevant sites.
“ “
EXAMPLE #2:
● You are running a campaign on Facebook.
● You want to show a specific popup on your site only to visitors coming
from your Facebook campaign.
● Use UTM rule to make sure the popup is only shown to these visitors.
● This way, you’re personalizing these visitors’ experience on your site by
connecting your Facebook campaign with your site.
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2. Use popups as virtual employees to guide your visitors
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● Use popups as guides for complex products to help your visitors choose the right one.
● Example:
○ You’re selling refrigerators.
○ Use a popup to give your visitors a guide to help them understand the different specifications.
EXAMPLE #1:
Matas, a Danish drugstore chain, shows this popup on their product
pages for facial products to help their visitors choose the right foundation.
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EXAMPLE #2:
Travel agency, South America Tours, uses this popup as a virtual
employee offering their visitors a tailored trip along with a customized
quote. This popup helps visitors overcome the obstacle of not being able
to find just the right vacation for them.
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EXAMPLE #3:
Pixizoo, a Danish e-commerce selling children’s equipment, uses this
popup to deliver a service notification to their visitors because they’re
experiencing some trouble with payment.
#Kisswebinar
PIXIZOO
Nicolai MeldgaardE-Commerce & SoMe Manager, Pixizoo
The service message creates a much better understanding from our
customers than if we didn’t have anything on our site.
“ “
3. Promote your products with promotion popups
#Kisswebinar
● Use popups for more than collecting emails - promotion:
○ Promote new products
○ Promote discounts during sales
○ Promote physical stores (opening events)
EXAMPLE #1:
Potomac Riverboat Company, uses this popup to promote specific
products, in this case their Mount Vernon Cruises.
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EXAMPLE #2:
Spirit Cruises, uses this popup to promote discounted products during a
sale.
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4. Catch abandoning visitors with popups
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● According to Shopify, 67.45% of people leave items in their online shopping cart - why not try to win them back?
● Sending abandoned cart emails is one option - but that requires you have their email (and can be illegal in some countries).
● Instead - show an exit-intent popup with a discount code.
● Remember the power of urgency - “This discount is only valid for X minuts/hours/days”.
● Make the offer unique - show only one time per session.
EXAMPLE:
Burrow, a furniture company specializing in sofas, uses this exit-intent
popup in their checkout to catch their abandoning visitors and convert
them into customers with a discount code.
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5. Improve your website by using popups as surveys
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● You can use feedback from your visitors to:
○ Improve your product or service
○ Measure customer satisfaction
○ Gain valuable insight into their goals and challenges
● Survey with email:
○ Not always the most effective way
○ Requires email addresses
EXAMPLE #1:
B&O Play uses this popup to find out more about their visitors’ taste while
promoting their new product.
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EXAMPLE #2:
Falck, the world’s largest international rescue company, uses this popup
to gain more insight into why their visitors are leaving the site.
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EXAMPLE #3:
LivingShop uses this popup to get feedback from visitors who just made a purchase to use for
improving the shopping experience on their site.
More than one-third of visitors that saw the popup answered the survey → 3675 responses so
far.
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How one e-commerce site increased their optin rate by 512.5%
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● LivingShop wanted more email signups
● They created a popup to achieve that goal
● They used A/B testing to increase their optin rate
LivingShop A/B test:
● By A/B testing these two popups, LivingShop figured out they needed to give
their visitors a stronger incentive to sign up for their newsletter.
● The popup to the right converted 512.5% more visitors than the one to the left.
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Increase the conversion rate for your popups by A/B testing
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● Even the smallest of changes can drive your conversion rate through the roof.
● Use A/B testing to figure out what changes.
● These are just some of the elements you can A/B test:
○ Images○ Headlines○ Lead magnets○ Calls-to-action (CTAs)○ Copy○ Color○ Input fields○ Close method○ Position
EXAMPLE #1 - Image:
● By A/B testing these two popups, LivingShop figured out they needed to add an
image to their popup to make it more eyecatching.
● The popup to the right converted 64.5% more visitors than the one to the left.
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EXAMPLE #2 - Lead magnet:
● This A/B test showed Organic Basics, a Danish organic clothing company, that their
visitors preferred a freebie over a discount.
● Improvement of optin rate: 97.6%
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EXAMPLE #3 - Headline:
● The only difference between these two popups is the headline.
● However, the A/B test showed an improvement of the optin rate of 59.1%
● Conclusion: B&O Play needed to expand more on the benefit in their headline.
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What to NEVER do when using popups
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● Show a popup in the checkout flow.
● Create a popup that doesn’t follow Google
guidelines.
● Use “Sign up” as a CTA.
● Make them fill the whole screen.
● Show it to your visitors the second they enter your
site.
● Show sign-up popups to existing subscribers.
Popup best practices
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● When offering a discount, give your visitors a specific amount as $20 instead of a
percentage as 10%.
● Use cookie settings to:
○ Only show a popup once per session.
○ Remove the popup after it’s been closed 4 times.
● Personalize your popups.
● Use A/B testing to find the optimal trigger for your popup.
● Use images.
● Don’t write too much text.
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THUE MADSENMarketing Operations Manager, Kissmetrics
Questions?
EMIL KRISTENSENCMO & Co-founder, Sleeknote
Limited offer at:
sleeknote.com/kissmetrics