E-Commerce
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Transcript of E-Commerce
APPLICATION OF MOBILE TECHNOLOGIES IN ELECTRONIC
COMMERCE
Katarzyna Skibicka
Contents
What is Electronic Commerce?What is Mobile Commerce?What are Mobile Technologies?• Laptops and PDAs• Mobile telephony devices• Mobile networking devices• Identification technologies
SummarySources
What is Electronic Commerce?
Electronic Commerce
e-commerce, eCommerceBuying and selling of products or services over electronic systems (eg. Internet)Virtual items- access to premium content on a websitePhysical items- objects requiring transportation
Electronic Commerce
Sales aspect of e-businessConsists of the exchange of dataFacilitates financing and payment aspects of the business transactionsConsumer level- World Wide WebInstitutional level- exchange financial data
Electronic Commerce
E-tailers – online retailers e-tail – online retail B2B – business-to-businessB2C – business-to-consumer
Electronic Commerce usesInternet marketingOnline transaction processingSupply chain managementElectronic data interchangeElectronic funds transferInventory management systemsAutomated data collection systems
Advertising of flightsBook the ticket online without going out of homeAvailability of tickets on certain date and hourInterchange data with companyPay for the ticket online (eg. By credit card)Company updates the data, increases pricesCompany collects data of customers and flights
Business ApplicationsEmailInstant messagingNewsgroupsOnline shopping and order trackingOnline bankingOnline office suitesDomestic and international payment systemsShopping cart softwareTele-conferencing
What is Mobile Commerce?
Mobile Commerce
M-Commerce, mCommerce, U-Commerce”Mobile Commerce is any transaction, involving the transfer of ownership or rights to use goods and services, which is initiated and/or completed by using mobile access to computer-controlled networks with the help of an electronic device.”Page 33, Tiwari, R. and Buse, S. (2007): The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector, Hamburg: Hamburg University Press
Mobile Commerce
Branch of e-commerceUsers interact with service providers through a mobile and wireless networkUsers use mobile devices for information retrieval and processing transactions
Classification of M-Commerce Services and Applications
Based on functionality:Directory- oriented• Provides information to mobile users
(only read request to directory)• Eg. location, content, user dependent,
being localized and personalized, specific for every mobile user
Classification of M-Commerce Services and Applications
Based on functionality:Transaction- oriented• Conducts transactions between the
service provider and mobile users (read and write request to directory)
Mobile CommerceProducts and services:
Mobile ticketing• Booking, cancelling- tickets sent to
mobile phones, to laptops• Bus tickets, flight tickets, train tickets
Mobile vouchers, coupons and loyalty cards• Virtual tokens sent to mobile phones• Location based services
Mobile Commerce
Products and services:Location- based services• Location used for MCommerce transactions• Eg. of services: local maps, local offers, local
weather
Information services• Services delivered to mobile phone users• Eg. of services: news services, stock data,
sports results, traffic data and information
Mobile CommerceProducts and services:
Mobile banking• Using mobile phones or mobile
equipment to access account information and make transactions
Mobile purchase• Online shopping, browsing, ordering
Mobile marketing and advertising• Sending advertising messages