E commerce

E-COMMERCE

Jenifer MitraApril 14, 2010

INTRODUCTION

Table of Contents1. E-Commerce overview

1.1 Definition of e-commerce 1.2 Brief history of e-commerce

2. E-Commerce categories 2.1 Two major categories 2.2 Other categories

3. Benefits of e-commerce 3.1 Benefits to organizations 3.2 Benefits to consumers

4. Business applications

5. Online shopping

6. Interesting facts and figures

7. Summary and Conclusion

8. References

E-Commerce Overview

Definition of E-Commerce Brief History of E-Commerce

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Definition of E-Commerce

E-Commerce or Electronic commerce is a process of buying, selling, transferring, or exchanging products, services, and/or information via electronic networks and computers

Brief History of E-Commerce

1970s E- commerce meant the facilitation of

commercial transactions electronically, using technology such as Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT), allowing businesses to send commercial documents like purchase orders or invoices electronically.

Brief History of E-Commerce (cont)..

1980sThe growth and acceptance of credit cardsAutomated teller machines (ATM) Telephone bankingAirline reservation system

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1990sThe Internet commercialized and users

flocked to participate in the form of dot-coms, or Internet start-ups

Innovative applications ranging from online direct sales to e-learning experiences


2000sMany European and American business

companies offered their services through the World Wide Web.

Since then, People began to associate a word “e-commerce”

E-Commerce Categories

Two major categories Other categories

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Two Major Categories

Business-to-consumer (B2C) :

Online transactions are made between businesses and individual consumers. E.g. Amazon.com, eBay.com.

Business-to-business (B2B):

Businesses make online transactions with other businesses.

Other Categories

Consumer-to-consumer (C2C) Mobile commerce (m-commerce) E-learning E-government

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Benefits of E-Commerce

Benefits to organizations Benefits to consumers

5

Benefits to organizations

Global reach Cost reduction Supply chain improvements Extended hours: 24/7/365 Customization Improved customer relations

Benefits to consumers

More products and services Cheaper products and services Instant delivery Information availability Participation in auctions

Business applications

Email Instant messaging Online shopping and order tracking Online banking Shopping cart software Teleconferencing Electronic tickets

Online Shopping

Online shopping is the process of buying goods and services from merchants who sell on the Internet

Online consumers are evenly split between men and women and tend to be better educated, younger, and more affluent than the general population

Online Shopping (cont)..

Advantages:24-hour accessAbility to comparison

shopThe in-home privacyVariety

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Favourite websites for shopping include those featuring:Event ticketsOnline periodicals subscriptionFlowers and giftsConsumer electronicsTravel


How do you buy something

7

Interesting Facts and Statistics

Every 1.2 seconds, a Canadian makes a purchase with their PayPal account

Almost 20 per cent of Canadians make three or more online purchases per month (comScore 2009).

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Interesting Facts and Statistics (cont..)

Ninety per cent of Canadians do their online shopping exclusively from home and only one per cent of Canadians shop online exclusively from work (comScore 2009).

Experts predict that online sales will reach US$328 billion by 2010

Summary and Conclusion

The Internet has lead to the birth and evolution E-commerce. E-commerce has now become a key component of many organizations in the daily running of their business.

As the Internet and in turn E-commerce has developed, and continues to evolve and grow, it is vital that any organization, in any particular industry, must base its strategic planning around such a rapidly growing medium.

References (pictures)1. Web. 14 Apr. 2010.

http://www.siennawebdesigns.com/images/new-ecommerce.jpg2. Web. 13 Apr. 2010.

http://www.capitalbanknj.com/images/splash_images/products/telephone_banking_splash.jpg

3. Web. 13 Apr. 2010. http://zunia.org/typo3temp/pics/427d6f0cb0.jpg4. Web. 12 Apr. 2010.

http://elearningeduc.files.wordpress.com/2009/02/elearning2.jpg5. Web. 12 Apr. 2010. http://www.microinfoware.com/images/E_comm.jpg6. Web. 13 Apr. 2010.

http://www.zealousweb.com/img/ecommerce_development.jpg7. Web. 13 Apr. 2010.

http://images.google.ca/imgres?imgurl=http://www.teach-ict.com/ecdl/module_1/workbook13/miniweb/images/ecommerce.JPG&imgrefurl=http://www.teach-ict.com/ecdl/module_1/workbook13/miniweb/pg7.htm&usg=__PUOvHOA349H3CDltQJ_82-clzuQ=&h=311&w=316&sz=50&hl=en&start=8&sig2=uW0940fnIQdyfYHS1mvcHw&um=1&itbs=1&tbnid=323JHUKBB6tSWM:&tbnh=115&tbnw=117&prev=/images%3Fq%3Decommerce%26um%3D1%26hl%3Den%26client%3Dfirefox-a%26sa%3DN%26rls%3Dorg.mozilla:en-US:official%26tbs%3Disch:1&ei=sR_FS-DcGoGKlweakoGBDA

8. Web. 13 Apr. 2010. http://www.duck-design.com/images/paypal_logo-2.gif

References (content)

Web. 10 Apr. 2010. www.rogeliodavila.com/tie/TIE%20notas/EC2004_ch01.ppt

Web. 10 Apr. 2010. http://en.wikipedia.org/wiki/E-commerce Web. 10 Apr. 2010.

http://wiki.media-culture.org.au/index.php/E-commerce_-_Overview_-_E-Commerce_Major_Categories

Web. 10 Apr. 2010. http://www.exampleessays.com/viewpaper/19642.html

Web. 12 Apr. 2010. http://www.newswire.ca/en/releases/archive/October2009/30/c4231.html

Kerin, Roger A., Steven William. Hartley, and William Rudelius. "Retailing and Wholesaling." Marketing: the Core. Boston, Mass.: McGraw-Hill/Irwin, 2009. 217-19. Print.

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