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E AP A

5th Annual Australia National EA/PA Conference Appreciating The Partner Supporting Every Successful Organization

Melbourne Marriott Hotel10 - 12 April 2017


1. SKYROCKET YOUR EFFECTIVENESS AND EFFICIENCY with essential hard skills and soft skills2. FIRE UP YOUR PRODUCTIVITY with latest office technology3. TRANSFORM YOUR HABITS AND THINKING to sustain mental and physical resistance4. IDENTIFY AND EXPLORE SELF-DEVELOPMENT OPPORTUNITIES to build your own unique strengths5. CREATE WIN-WIN BUSINESS PARTNERSHIP with your executives6. MASTER THE BEST PRACTICES from top assistants in the country

Dimitra ZographosAward Winning Executive Assistant of the Year 2015Chairperson

Media Partners:

inspiring creativity

DAY 1: MONDAY, 10 APRIL 2017

6 WINNING STRATEGIES TO TRANSFORM YOURSELF INTO A ROCKSTAR EXECUTIVE ASSISTANT

OVER 500 EA/PAs Around the World Have Attended Clariden’s Winning EA/PA Conferences and Programs. Be Part of this Powerful Journey to Transform Your Career!

THECONFERENCEAT A GLANCE

Main Conference: 10 - 11 April 2017Post-Conference Workshops: 12 April 2017

Venue: Melbourne Marriott Hotel

Uncertainty and Crisis Management: Expect the Unexpected

Megan GreenAward Winning Page Personnel Australian Executive Assistant of the Year 2016

From the Eyes of the Boss: What Makes an Exceptional Assistant

John KaragounisCEOThe CEO Circle and The EA CircleJudge for Executive Assistant of the Year 2016

Political Intelligence: How to Get What You Need with Soft Power

Ros CardinalAwarded Australia Leadership Coach of the Year 2016

Getting Noticed: Redefine Your Strategic Value and Reinvent Your

Personal Brand

Vivien CoolenRenowned Keynote Speaker and chair of EA & PA Conferences

Effective Communication: The Art of Understanding and Being

Understood

Featured Speakers

E AP A

5th Annual Australia National EA/PA Conference Appreciating The Partner Supporting Every Successful Organization

Turning Chaos into Control: Essential Skills to Balance Work and Personal Life

Lizzie WagnerAward WinningFinalist for the Telstra Business Women’s Awards

• Becoming the exceptional assistant to your boss• Boost efficiency with critical project management and

communication skills• Explore productivity shortcuts with latest office technology

solutions • Strengthen mental and physical resistance to keep burn out at bay• Panel Discussion: Finding the boundaries for assistants’

responsibilities

• Crucial crisis and uncertainty management skills• Hone your political intelligence to achieve favourable outcomes• Develop win-win business partnerships with executives• Identify growth opportunities and career progression for

assistants• Panel Discussion: Are you being paid for your true worth?

DAY 2: TUESDAY, 11 APRIL 2017

• Workshop A: Alleviating Stress with Mindfulness Meditation• Workshop B: Powerful Business Writing for EA/PA• Workshop C: Managing Successful Corporate Image and Master Business Etiquette

POST CONFERENCE WORKSHOPS: WEDNESDAY, 12 APRIL 2017

REGISTER BY

18 JANUARY 2017

TO SAVE AU$300!

All delegates are also invited to join us at our Champagne Networking Session. Enjoy a perfect glass of champagne, build exclusive networks and exchange powerful insights with delegates

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PAST PARTICIPATING COMPANIES

Hear What Our Past Attendees Have To Say About Our Inaugural Annual Australia National EA/PA Conferences in Australia!

• Activ • Adelaide City Council• Alinta Energy• APP• Austin Health• Australian Rail Track• Australian Taxation Office• Bankwest • Barclays• BBC Worldwide Australia• BGC Contracting• Brisbane Airport• Bupa • CBA (Commonwealth Bank)• Corning Optical Communications • Department of Health• Department of Industry• Department of the Premier and

Cabinet• EFIC• Energy Power Systems Austalia• Ericsson Australia

Over 500 executive secretaries and PAs have attended our secretaries program worldwide. They have received outstanding testimonials. Selected past participating companies from Australia include:

5th Annual Australia National EA/PA ConferenceAPPRECIATING THE PARTNER SUPPORTING EVERY SUCCESSFUL ORGANIZATION

10 - 12 APRIL 2017 | MELBOURNE MARRIOTT HOTEL

• Fire & Rescue NSW• FM Global• Frucor • IDEXX Laboratories• Institute of Chartered

Accountants Australia• Jones Lang LaSalle• Knorr-Bremse • Komatsu Australia• Lend Lease• Lenovo (Australia & New

Zealand)• Macquarie Group• Maritime New Zealand• Mastercard • Mazda Australia• McAfee• Metro Trains Melbourne• National Australia Bank• NEHTA• Nestle Australia• Newmont Asia Pacific

A new perspective on my career, my life and my future within just a few hours. Thank you. - Marketing Assistant/Personal Assistant, Mazda Australia

Enjoyed the excellent speakers, very helpful and it applied to my life and work situation. Great to network with other EAs in the same position. Feel refreshed! Thank you.

- Executive Assistant to Chief Operating Officer, Nextgen Group

Learnt a lot about my position and confirmed what a great job I have! - Personal Assistant to Finance Director, BSH Home Appliances

Thank you for putting together such a great agenda of speakers. They were inspirational, engaging and gave me lots to think about!

- Executive Assistant, Australian Taxation Office

All of them were very informative about their particular areas they were presenting. Some I had a connection with and would help me develop both personally and professionally.

- Personal Assistant, National Australia Bank

• Nielsen• NSW Police Force • NSW Treasury• Ogilvy Public Relations• Optus• Oracle • Perth Airport• Pricewaterhouse Coopers• Prince of Wales Hospital• Queensland Health• RBC Capital Markets• Schneider Electric• Siemens• Spinifex Pharmaceuticals• Suncorp • Sydney Metro• Teachers Mutual Bank• Toll Global Logistics -

Customised Solutions• University of Sydney• Westpac Group• Yarrabee Coal Company

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Star Speakers Line Up


Vivien CoolenExecutive AssistantDepartment of Treasury and Finance, VictoriaRenowned Keynote speaker & Chair of EA & PA conferences

Effective Communication: The Art of Understanding and Being

Understood

John KaragounisCEOThe CEO Circle and The EA CircleJudge of Executive Assistant of the Year 2016


Samantha WebbExecutive Assistant & Community Engagement ManagerArup

Marie Anne RustichelliPersonal Assistant to CEOTrajan Scientific and Medical

Edwina GrahamExecutive Assistant to the Digital and Financial Services DirectorColesFamous EA/PA blogger, owner of Who’s the Real Boss?

Investing in You: Exploring Growth Opportunities beyond Your Role

Blueprints for Dealing with Difficult People and Situations at Work

Demolishing Negative Stereotypes for the EA/PA and Spearheading

Change

Megan GreenExecutive AssistantAlfred HealthAwarded Page Personnel Australian Executive Assistant of the Year 2016


Narrelle Matthey-AickinExecutive Assistant to the Group General Manager Brand & MarketingANZ

Excellent Assistant’s Success Story to Earn the Business Partner Title

Vicky BouranisCertified Neuro Change Solutions Consultant

Ros CardinalCoach, Speaker, Facilitator and Organizational Development SpecialistShaping Change Awarded Australia Leadership Coach of the Year 2016

Unlocking Psychological Secrets to a Stress-Free Work Life


Dimitra ZographosEA to the Regional Vice PresidentWestern Union Business Solutions Award Winning Executive Assistant of the Year 2015

CONFERENCE CHAIRPERSONRedefine Your Strategic Value and

Reinvent Your Personal Brand

Helen F WilliamsAssistant to GMNational Australia BankAwarded Outstanding Contribution to my Profession - Lifetime Achievement Award

Project Manager - From Project Planning to Project Execution

Chris PaynterSpeaker, Adviser, Creative TechnologistDeepend Honored on the global scale by “The Oscars of the web” - The Webby Awards

Katerina PapamarkouAccredited Director/Principal PsychologistAriston Consulting Solutions

Katrena FrielInternational Speaker, Award Winning Author, Corporate Trainer, Executive CoachRefresh your Thinking

Firing up Efficiency with the Power of Collaborative Office Technology

Positive Thinking Mastery: Rethink Failure and Regain Confidence

Powerful Business Writing Essentials for EA/PA

Lizzie WagnerManaging DirectorThe Lizzie Wagner GroupFinalist for the Telstra business women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards

Turning Chaos into Control: Essential Skills to Balance Work and

Personal Life

Best Regards,

Vivienne LeConference Director

Dear Colleagues,

Now more than ever, assistants play an integral role in the success of an organization. Today’s executive assistants (EAs) and personal assistants (PAs) have long expanded beyond administrative roles. They take on project management, are involved in strategic planning, and often work directly alongside the executives they support.

Changes in the workplace in terms of workforce structure, new working arrangement and emergence of new technologies have urged assistants to frequently update their knowledge and skills to ensure they stay relevant in this exciting time. It is therefore crucial for you to be motivated and constantly exploring new areas for self-improvement, to further increase the depth of support you can give to your executives.

Building on the success of our previous years’ annual Australia EA/PA Conferences, Clariden is proud to present to you our 5th Annual Australia National EA/PA Conference which will go into greater depth on how EAs and PAs can improve their performance and enhance their value to employers.

Being a conference by EA/PAs and for EA/PAs, you will hear from award-winning and top EA/PAs from across Australia who will share their insights, knowledge, and success stories to help you strengthen your capabilities portfolio and develop a strategic presence in your organization. The conference will also feature executives and top experts from various disciplines, giving you the opportunity to hear practical solutions to key challenges faced by EA/PAs in today’s business. You will leave this highly-acclaimed event with the essential knowledge and skills to transform yourself into an exceptional assistant and become an asset to your management team.

Join us and be part of the impressive gathering at the 5th Annual Australia National EA/PA Conference to find out how your career can be transformed!

Welcome to 5th Annual Australia National EA/PA Conference

APPRECIATING THE PARTNER SUPPORTING EVERY SUCCESSFUL ORGANIZATION10 - 12 APRIL 2017 | MELBOURNE MARRIOTT HOTEL


Book Your Seat Today! Email:

[email protected] Call +61 3 9909 7310 today for

immediate booking.

Conference Highlights10 - 12 APRIL 2017 | MELBOURNE MARRIOTT HOTEL

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WHY YOU SHOULD JOIN US THIS APRIL

REASONS10Understand how you can strengthen executives’

competitiveness

Enhance your work efficiency with the latest

office technologies

Master the art of effective project management

Maximize the flow of information with two-way

communication

Build mental and physical resistance to adapt to stress and adversity

Handle challenging people and situations effectively

Achieve favorable outcomes with effective

relationship management

Discover growth opportunities to achieve corporate breakthroughs

Establish your own personal brand to build your strategic presence

Develop and nurture successful business

partnership with your boss

DAY ONE - 10 APRIL 2017

Excelling at Your Workplace

09:00

09:05

09:15

10:00

Welcoming Speech & Opening Remarks by Conference Director

Dimitra ZographosExecutive Assistant to the Regional Vice PresidentWestern Union Business Solutions

John Karagounis CEOThe CEO Circle and The EA Circle

Dimitra is a passionate award winning Executive Assistant, keynote speaker and facilitator. She is one of the most senior and accomplished executive assistants in the business who demonstrates great authority and leadership in supporting the business and its senior leaders in a range of industries with

national and international portfolios. During her 20 years in the field of Executive Support, Dimitra has worked alongside a number of high profile senior executives. She has extensive experience in corporate boardrooms, and has worked in a number of industries.

In recognition to her passion and commitment to the EA role, Dimitra was awarded 2nd at the Executive PA Magazine 2010 Awards, won both the Page Personnel EA of the Year Award 2014 and Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015, which is one the most important and prestigious events on the business calendar. Dimitra was for a number of years on the Advisory Board in Melbourne for the Executive Assistant Network, is involved in many local and global networks and is a member of The EA Circle, an exclusive circle of influence of senior EA’s.

John Karagounis is a passionate thought leader, key note speaker and facilitator, participating and engaging with some of the brightest minds in hundreds of exclusive, confidential forums around the country.

His ability to connect and engage with people, his commitment and determination to help make a difference, led John to The CEO Circle, Australia’s leading exclusive peer group forum for business leaders. Based on the success of The CEO Circle, in 2009, John started an exclusive group for EAs. The EA Circle is a unique, exclusive business group for Executive Assistants. It is a forum for EAs to connect with their peers, to share and develop in an atmosphere of trust and mutual support.

Through his vast business experience, John understands the unique relationship between business leaders and their EAs.

Opening Address by Conference Chairperson


Working Guide for the Unofficial Project Manager - From Project Planning to Project Execution

To deliver favorable results, assistants have to work as a close team with their executives. As such, they need to understand the expectations of their bosses and the key dynamics of their relationship. Only with this understanding can they deliver exceptional work.

• What executives look for in an exceptional assistant• How assistants can strengthen executive’s competitiveness • Managing up as assistants’ most important responsibilities

Over the years, the job scopes of EAs and PAs have evolved. From performing purely administrative tasks, assistants now find themselves entrusted with more managerial responsibilities, project work and supervisory roles. A big part of these new duties is project management which require assistants to possess a very specific set of skills and knowledge.

• Guide to better financial and resource management• Time management and prioritizing to handle multiple projects simultaneously • Learning the art of delegation

Main Conference Agenda 10 - 11 APRIL 2017 | MELBOURNE MARRIOTT HOTEL

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Recipient of the Page Personnel EA of the Year

Award 2014 and Australia’s Top EA of the Year at The

CEO Magazine’s Executive Awards 2015

Judge of Executive Assistant of the Year 2016

Helen F Williams Personal Assistant to GMNational Australia Bank

Helen has a diverse employment background, having worked for small and large organizations within the private and public sector, as well as running her

own secretarial business for 10 years.

Her roles at NAB involve providing high level support to various senior executives’ with their ever-changing diary commitments, organizing complex travel itineraries, arranging meetings and events and managing financial transactions for the team e.g. budget, expenses, accounts payable.

Mentoring is a passion for Helen where she mentors PA’s at NAB and externally.

Recipient of 2013 Outstanding Contribution

to my Profession - Lifetime Achievement Award


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12:30 Lunch & Networking

10:45 Morning Refreshment & Networking

11:00

Chris PaynterSpeaker, Adviser, Creative TechnologistDeepend

Chris Paynter is a digital native, with over a decade of experience using technology to elevate productivity and hit business goals.

Having worked with a diverse range of people over the years in organizations of all sizes, Chris deeply understands the role technology plays in creating work environments and processes that elevate productivity, strengthen culture and facilitate progress.

Chris’ mission is to put technology to work for people, and not the other way around. Taking a human centric approach, his focus is now on helping individuals, teams and leaders to realign technology around their unique needs and cultures. Simple yet powerful solutions that help people do more high value work in less time and enjoy doing it.

Firing up Efficiency with the Power of Collaborative Office Technology

Technology has drastically transform the workplace over the past decade. Given how technology, when used correctly, can significantly increase productivity and save time, not only do PAs and EAs need to be proficient in using office technology in their workplace, they also need to stay abreast of the latest innovations available and understand how they can be utilized to improve their work quality.

• The latest office technologies that EA/PA needs to know• Saving time, increasing productivity, and creating a seamless workplace with

today’s innovations• The future of office technology - how your job is changing for the better

11:45

Vivien Coolen Executive AssistantDepartment of Treasury and Finance, Victoria

Early in her career, Vivien worked as a Personal Assistant, working mainly with Financial Directors in the medical, retail and corporate fields. She then

joined the recruitment industry as a consultant and qualified trainer and worked her way into management. Most of her placements were Secretaries/Personal Assistants in temporary and permanent for numerous organisations including Government and Education. She conducted training courses in advanced Secretarial Practice and Customer Service Skills across Melbourne.

After 17 years in the recruitment industry, Vivien returned to what she loves best, being an Executive Assistant and has for the past 9 and a half years been EA at the Department of Treasury and Finance. In this time, she has assisted 3 different Board Members (Deputy Secretaries), worked for the Red Tape Commissioner, Minister for Finance, Treasurer’s Chief of Staff just to name a few challenging roles. Vivien is currently Executive Assistant to the Director of Social Policy.

Effective Communication: The Art of Understanding and Being Understood

Good communication can go a long way. By creating a well-oiled communication channel between themselves, their executives, and other stakeholders, assistants would be able to maximize the flow of information and ensure high efficiency. Make your capabilities noticed by communicating confidently at work.

• What happens when the communication line between you and your executive breaks down

• How to be better at gathering information: listening and observing skills• How to effectively and confidently communicate your ideas• Communicating with different personality profiles• Building a communication framework for you, your direct reports, and

executives

Renowned keynote speaker and chair of EA & PA

conferences

Honored on the global scale by “The Oscars of the web” - The Webby Awards


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Maintaining Your Well-being and Achieving a Healthy Work-Life Balance

14:00

14:45

Katerina Papamarkou Accredited Director/Principal PsychologistAriston Consulting Solutions

A registered psychologist, Katerina has over 20 years of experience in organizational consultancy roles, providing a broad range of key psychological, human resource and organizational development solutions to individuals and corporate clients.

Katerina currently runs her own successful consulting practice, Ariston Consulting Solutions. Since inception, Ariston Consulting Solutions has enjoyed year on year growth and has developed long-standing partnerships with well-regarded organizations. Katerina’s expertise includes: Leadership Development, Developmental Coaching, Learning & Development Programs, Change Management, Career Guidance & Management, Psychological Assessment, Mediation, Workplace Counseling & Employee Well-being Programs and Team Building.

Throughout her career, Katerina has consulted for many organizations and industries (both government and private) including Banking & Finance, Manufacturing, FMCG, Education, Mining, Professional Services including Accounting, Legal & Engineering Services, Healthcare, IT, Hospitality, Transport, Agriculture & Construction.

With a collaborative, highly engaging approach and underpinned by evidence based psychological principles, Katerina delivers successful programs and services that make a tangible and positive difference to people in the workplace.

Positive Thinking Mastery: Rethink Failure and Regain Confidence

Turning Chaos into Control: Essential Skills to Balance Work and Personal Life

The key to rocket performance lies not only in having the right skillset, but also maintaining a positive mindset. Keep yourself motivated by acknowledging your achievements and learning from the mistakes you make.

• Taking pride in your achievements• The psychological benefits of failure: turning failures into your strength• Unleashing your “power” self

Assistants’ work can be chaotic, especially when they have more than one executives to report to. With so many projects, meetings, and assignments to keep track of, it is important for you to strategically manage your tasks to keep yourself above the water.

• What is the difference between burn out and rust out• What is healthy/unhealthy stress• Prioritizing and working out schedules effectively• Time management matters• Tips for keeping on top of phone/email/mail/computers/meetings/family

commitments

15:30 Afternoon Refreshment & Networking

Lizzie WagnerManaging DirectorThe Lizzie Wagner Group

Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra business women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.

Finalist for the Telstrabusiness women’s Awards,

Lifetime Achievement Award,the International

MAXI Awards and BOMA Australia awards


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For over twenty six years Vicky balanced and lived in parallel worlds. By day a successful leader for large corporations. By night, a passionate and inspiring practitioner and teacher of mindfulness and neurological change. Vicky’s worlds have now collided!

Given her passion and yearning to make a difference in people’s lives, Vicky studied and became accredited by one of the world’s foremost thought leaders in “Neurological Mindfulness”, Dr Joe Dispenza. All Vicky’s learnings are based on empirical evidence associated with the principles of neuroscience. Her dedication to the mind body connection has had an incredibly positive impact on individuals and organizations, translating into continued success.

Vicky educates and facilitates corporate mindfulness workshops incorporating meditation and individual coaching - teaching how to harness the positive energy of the mind to transition away from stress and focus on the present.

16:30 Panel Discussion - Stop Being a People Pleaser: Finding the Boundaries for Assistants’ Responsibilities

It has been well established that Personal and Executive Assistants could never say “no” to a request. However, in reality, there are times where assistants need to say “no”, either because they genuinely do not have a solution to the problem or they have a better idea. This panel discussion seeks to address this dilemma and key concern by finding the right solution for EA/PAs.

Will saying “no” shatter assistants’ can-do reputation?

Where do you draw the line for assistants’

responsibilities?

How can assistants communicate their

concerns?

What is the right way to say “no”?

1 2 3 4

15:45

Vicky BouranisCertified Neuro Change Solutions ConsultantVicky Bouranis

Unlocking Psychological Secrets to a Stress-Free Work Life

There is no doubt that assistants are often in a massive amount of stress every day to ensure that everything is up and ready for their executives to shine. It is also true that a little stress can be useful to keep people productive. However, there is a difference between positive and negative stress. Chronic negative stress will wear people down over time and impair your mental acuity.

• How your negativity is hampering your performance• Identifying and getting rid of toxins in your life• Telling good stress and bad stress apart• Techniques to put stress under your control

Dimitra ZographosExecutive Assistant to the Regional Vice PresidentWestern Union Business Solutions (Chairperson)

Helen F WilliamsPersonal Assistant to GMNational Australia Bank

Panelists:


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17:30 Closing Remarks by Conference Chairperson

Enjoy a glass of champagne whilst networking with other like-minded individuals on topics that are of most interest to you and fellow delegates.

17:35 Champagne Networking Session


Vivien CoolenExecutive AssistantDepartment of Treasury and Finance, Victoria

Ros started her career in Organizational Development, specializing in improving business outcomes by developing individuals, teams and organizations. After more than 20 years in corporate human resources and organizational development roles, a successful battle with cancer gave Ros the nudge to take her passion for transforming leaders and improving how individuals and organizations cope with change, in a new direction. Leaving her senior corporate role in 2012, Ros established her consulting business, Shaping Change, to achieve her goals. Her inspirational business story was featured in the 2014 book “Australian Entrepreneur”.

Ros is a solutions and results oriented facilitator, with expertise spanning strategic planning, leadership development, organizational culture, change management, emotional intelligence, and employee engagement.

Ros is a keen writer and in addition to her book, The Resilient Employee, and her own blog, she contributes regular articles to Leaders in Heels, The Huffington Post and for “People Development” Magazine.

DAY TWO - 11 APRIL 2017

Overcoming the Challenges of Today’s EA/PA

09:00

09:05

09:50

Opening Address by Conference Chairperson

Ros CardinalCoach, Speaker, Facilitator and Organizational Development SpecialistShaping Change Awarded Australia Leadership Coach of the Year 2016

Megan GreenExecutive AssistantAlfred Health



Political intelligence has long been proven to be vital in the workplace. Being able to manoeuvre between power sources, understand information flow and connect to different people in the corporate world would grant you an express pass to complete your tasks and achieve your goals in a shorter time. Although this skill might not come naturally to everyone, it can be learnt and strengthen through practice.

• How organization politics can improve or hamper your performance• How to get organizational politics on your side

o Maneuvering in corporate power structure o Behavioral tips to build good relationships

As human beings, we dislike uncertainty and often desperately try to maintain a sense of control. However, uncertainty is almost unavoidable in the sphere of work of any senior positions. For assistants especially, given their biggest responsibilities today are coordinating different functions and people, uncertainty is what they have to deal with every day. Still, there is a way for assistants to confidently get through this obstacle and deal with it by:

• Accepting uncertainties as an unavoidable part of your job• Building communication channels to reduce ambivalence• Establishing a solution framework in time of crisis


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Recipient of 2016 Australian Small Business Champion

Awards

Awarded Page Personnel Australian Executive

Assistant of the Year 2016

10:35 Morning Refreshment & Networking

Technologically savvy and an advocate for innovation, Megan Green is the Executive Assistant to the Executive Director Information Development,

eTQC Program Director and Chief Medical Information Officer at Alfred Health. Megan provides every aspect of the day-to-day administrative EA office-management duties and is secretary to six Governance Committees and two Executive Committees. She is also heavily involved in recruitment; event-management and corporate leadership.

With more than 10 years’ experience behind her, Megan has the unique ability to remain excited and determined to be the very best in her field, proving just that when she recently won Australia’s Best EA of the Year award 2016.

As an early adopter of the ‘paperless office’, Megan has championed the opportunity to embrace technology for the Executive Assistant. In addition to her technical and administrative expertise, Megan’s strengths lie in developing and maintaining business relationships, innovation, strategic planning, and communication.


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12:20 Lunch & Networking

11:35


Narrelle Matthey-Aickin is a Business Manager at ANZ Bank, assisting the Group General Manager Brand Strategy and Marketing.

Narrelle has had a varied career working at senior levels at a number of major companies. She joined GE Money in 2001, and worked as a personal assistant across a range of departments before accepting the role as Executive Assistant to the President. She then moved on to an EA role at Telstra before joining ANZ as an EA to the CEO Asia, Pacific, Europe & America and finally received the offer to her current position.

Prior to becoming an Executive Assistant, Narrelle started her working career at State Bank of Victoria, and then spent 15 years as a Business Development Manager providing foreign exchange services, working for Bank of America, Barclays Bank, and Thomas Cook.

Excellent Assistant’s Success Story to Earn the Business Partner Title

Most talks in the sphere of assistant job nowadays revolve around building partnership between executives/managers and their assistants. While it is a popular catch phrase, it is not easy to foster such work relationships in real life. A winning executive-assistant relationship would be able to unleash the potential of both the executive and the assistant. This session will demonstrate how such partnership can be achieved and ensure that both executive and assistant can reach optimal result.

• Proving your strategic stance• How to create a win-win relationship with your boss• Gaining trust from your boss

Career Progression for Exceptional Assistants

14:00 Investing in the New You: Exploring Growth Opportunities Beyond Your Role

People often think that assistants have a dead-end career path where they stay in the same role for the rest of their career lives. Contradictory to this common misperception, an assistant role is actually a stepping stone to much bigger opportunities. This case study will discuss how assistants can stretch themselves in their current roles and identify growth opportunities to scale the career ladder.

• Possible growth directions for assistants• Understanding the bigger picture to determine your progression path• Identify your opportunity to expand your capacity


Marie Anne has just wrapped up her Executive Assistant role with the outgoing CEO of World Vision, Tim Costello and has taken on a new position supporting the CEO of Trajan Scientific & Medical, a global biomedical technology organization. Holding a degree in Media & Communications, Marie- Anne has had an accomplished career supporting individuals and teams within a range of sectors. From her beginnings as a law clerk to the big corporates like ExxonMobil, she has garnered enough insight into her own motivations to know that her commitment to any organization has to align with her values. Positions with the Salvation Army and World Vision satisfied her passion for social justice and now with Trajan, an organization committed to impacting human wellbeing, she continues to pursue being part of the solution, not the problem. Marie-Anne takes a holistic approach to supporting any executive and the team around them. The emphasis is on supporting not just the position but the person as well.

10:50 Blueprints for Dealing with Difficult People and Situations at Work

Difficult people can come in all varieties in the workplace, from a micromanager or an uncooperative co-worker. As a Personal or Executive Assistant, it is important that you can resolve such conflict gracefully to maintain a productive workplace.

• The importance of emotional intelligence in the workplace• Making sense of the situation• How to handle a micromanaging boss• Workplace bullying and how to stand up for yourself


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15:45 Getting Noticed: Redefine Your Strategic Value and Reinvent Your Personal Brand

No matter how good you are, no one will notice it unless you show them. Personal branding is an important skill needed in the workplace. Being able to understand your strengths and actively communicate them to others will pave the way for career development opportunities and, ultimately, your dream career.

• How to effectively communicate your strengths and abilities• Guiding steps for great impression management • Strategic networking to improve your profile

15:30 Afternoon Refreshment & Networking

Dimitra Zographos Executive Assistant to the Regional Vice PresidentWestern Union Business Solutions (Chairperson)

Dimitra is a passionate award winning Executive Assistant, keynote speaker and facilitator. She is one of the most senior and accomplished executive assistants in the business who demonstrates great authority and leadership in supporting the business and its senior leaders in a range of industries with national and international portfolios. During her 20 years in the field of

Executive Support, Dimitra has worked alongside a number of high profile senior executives. She has extensive experience in corporate boardrooms, and has worked in a number of industries.

In recognition to her passion and commitment to the EA role, Dimitra was awarded 2nd at the Executive PA Magazine 2010 Awards, won both the Page Personnel EA of the Year Award 2014 and Australia’s Top EA of the Year at The CEO Magazine’s Executive Awards 2015, which is one the most important and prestigious events on the business calendar. Dimitra was for a number of years on the Advisory Board in Melbourne for the Executive Assistant Network, is involved in many local and global networks and is a member of The EA Circle, an exclusive circle of influence of senior EA’s.

Samantha is an experienced Executive Assistant with over 10 years PA/EA and Office Management experience with Senior Executives gained within the professional services, finance and design industries. She is currently an Executive Assistant with Arup supporting a Senior Global Leader who is also a member of the Australasian Region Board.

In addition, she manages the Community Engagement program for the region - managing their strategic charity partner relationships and driving a vibrant program of pro-bono technical projects, skilled and unskilled volunteering, fundraising and education in line with our Global Community Engagement guidelines.

She also holds an operations role with the Australasia region Arup University ensuring that the local team is well supported to deliver across all areas of the university - including Library Services, Foresight and Innovation, Research, Knowledge and Technical Skills Training.

Her role is diverse and challenging and draws upon her skill base including: Leadership & Management, Administration, MS Office, Project Management, Complex Diary and email Management, Event coordination, strong written and oral communication.

Recipient of the Page Personnel EA of the Year

Award 2014 and Australia’s Top EA of the Year at The

CEO Magazine’s Executive Awards 2015

14:45 Demolishing Negative Stereotypes for the EA/PA and Spearheading Change

Just an EA? There is nothing ‘just’ about what we do! With so many negative stereotypes associated with the EA role today, learn what we can all do to debunk the myths, influence others and become trailblazers of change to improve the perception of the EA and all we do. Develop your executive presence, celebrate your skills and unite with your EA community to help build more respect and leadership in our roles, making it a prestigious and highly sought after position for all.

• Debunking negative stereotypes about your job• Influencing others toward common goals• Being a change agent in your organization

Edwina GrahamExecutive Assistant to the Digital and Financial Services DirectorColes

With 15 years’ experience in administration and Executive Assistant roles, Edwina Graham is EA to the Director of Digital and Financial Services at

Coles Supermarkets, Australia’s best food retailer. With a love of writing and a keen interest in mentoring and training, Edwina has combined her two passions in life with her very honest and candid blog, Who’s the Real Boss? designed to help and support EAs and administration professionals alike.

Famous EA/PA blogger, owner of Who’s the

Real Boss?



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Dimitra ZographosExecutive Assistant to the Regional Vice PresidentWestern Union Business Solutions (Chairperson)


Megan GreenExecutive AssistantAlfred Health


Ros CardinalCoach, Speaker, Facilitator and Organizational Development SpecialistShaping Change

Panelists:

17:30 Closing Remarks by Conference Chairperson

16:30 Panel Discussion - Are You Being Paid for Your True Worth?

An assistant job is not easy. You are expected to be available 24/7, work long hours, and be ready to respond to any requests at any time. At the same time, it is not common to see assistant salary going above the national average full-time wage. Some assistants are starting to ask if the tremendous amount of stress and workload they have warrant the pay they are getting now. This panel discussion will touch on the sensitive topic of salary to address the following issue:

Is the pay worth the stress?

What are the challenges and opportunities of

personal/executive assistants?

How should assistants approach their bosses about

salary issue?

1 2 3


Post-Conference Workshops 12 APRIL 2017 | MELBOURNE MARRIOTT HOTEL

Timetable: Workshops A and B will run from 08:30 - 09:30 and 10:00 - 12:30 respectively. Workshop C will run from 14:00 - 17:00 with a mid-afternoon refreshment break. Registration begins 30 minutes before each workshop.

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WORKSHOP A: 08:30 - 09:30

ALLEVIATING STRESS WITH MINDFULNESS MEDITATION With the heavy workload and hectic schedule which assistants have to manage, stress and burnouts are always lurking around the corner. An extension from Day 1 Conference topics, this workshop will help you understand how your mind and body work together, what you need to unwind inner tension, and learn to apply simple mindfulness techniques to keep yourself well-balanced.

Key Takeaways:• Discover the psychological benefits of mindfulness meditation• Learn and experience first-hand the art of mindfulness meditation

About Your Workshop Leader

For over twenty six years Vicky balanced and lived in parallel worlds. By day a successful leader for large corporations. By night, a passionate and inspiring practitioner and teacher of mindfulness and neurological change. Vicky’s worlds have now collided!

Given her passion and yearning to make a difference in people’s lives, Vicky studied and became accredited by one of the world’s foremost thought leaders in “Neurological Mindfulness”, Dr Joe Dispenza. All Vicky’s learnings are based on empirical evidence associated with the principles of neuroscience. Her dedication to the mind body connection has had an incredibly positive impact on individuals and organizations, translating into continued success.

Vicky educates and facilitates corporate mindfulness workshops incorporating meditation and individual coaching - teaching how to harness the positive energy of the mind to transition away from stress and focus on the present.

Vicky BouranisCertified Neuro ChangeSolutions Consultant


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Katrena is a fully qualified trainer, international keynote speaker, therapist, facilitator, coach and award winning author of 4 books, delivering individual sessions, customized programs and certifications to both the private and public sectors around the world.

For over 25 years, she has contributed to the success of thousands of companies in most industries, consulted hundreds of entrepreneurs and guided thousands of individuals inspiring them to their next level of development. She holds formal qualifications in Training, Coaching, Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro Linguistic Programming (NLP).

Katrena’s passion and unique approach will invigorate and challenge your behaviors, beliefs and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You’ll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.

Katrena FrielInternational Speaker, Award Winning Author, Corporate Trainer, Executive Coach Refresh your Thinking

WORKSHOP B: 10:00 - 12:30

POWERFUL BUSINESS WRITING ESSENTIALS FOR EA/PAThe ability to write clearly and effectively is often seen as having diminishing importance in today’s fast paced, and often abbreviated world, where texting and emailing is the norm.

But don’t be fooled into believing this holds true at the EA level. So, if you are writing communications for your business, you must develop appropriate written communication skills.

• Learn how to ensure all communications are clear and say exactly what you want and intend• Learn how to ensure you have the correct tone and inferences• Learn how to adequately sell your ideas and concepts• Uncover what style is appropriate for the intended audience

Make sure you are not letting yourself down, your company down each time you write.

Key Takeaways:• Discover why good writing skills are so important today• Discover the two types of readers and how to write to them• The Do’s and Don’ts of Business Writing• What is the professional level of editing and proofing for an EA• How to write to others using the 4 learning styles• Learn 8 Expressive and 8 Receptive Influence Tactics and Behaviors• How to use the DISC model for Highly Effective Written Communication• Your Business Writing Checklist for Success


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WORKSHOP C: 14:00 - 17:00

MANAGING SUCCESSFUL CORPORATE IMAGE AND MASTERING BUSINESS ETIQUETTE The art of image management is never an excessive skill in the workplace. With a positive professional image, you will find your message and personal brand much more powerful.

Key Takeaways:• Assessing your current brand• Managing first impressions• The principals of professional grooming• Body language and what messages you are communicating to your audience• Managing your brand• Networking and how to effectively communicate your message• Mistakes to avoid in professional interactions


Lizzie Wagner is an acclaimed business coach with over 30 years of experience providing practical professional development training for major private and government organizations in Australia and internationally.

Her expertise in business, corporate training, coaching, and staff management has been recognized with international and national accolades such as being a finalist for the Telstra business women’s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards.

Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review, The Sydney Morning Herald, Channel 10, Channel 9.


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Make the most of 5th Annual Australia National EA/PA Conference


A LIST Guide is a stylish and comprehensive guide to the best event venues, suppliers and activities available. It is a fast, free and reliable tool and has been designed to take the time and pressure out of the process of organizing events.

A LIST Guide only represents professional and established companies and individuals. Special offers and promotions are available to A LIST Guide subscribers.

For more information, please visit http://www.alistguide.com.au

Media Partners

MICE Industry News is a meetings and travel industry online media for professionals involved with the organization of meetings, conferences, incentives, exhibitions and

events. It allows visitors and buyers to remain informed and connected to tourism organizations and operators to generate business. It provides the business tourism sector with informative editorial content including destination reports, fairs schedule, hotel news and destination updates which provide planners with current information to draw ideas and inspiration when planning your events and meetings.

For more information, please visit http://www.miceindustrynews.com/

micenet provides a print and an online platform for business event buyers to

remain informed on the latest news in the business event sector, and for tourism organizations and operators to generate business.

micenet magazine is the leading bi-monthly print and eMag targeting the Australian, Asian and New Zealand business events communities. It is published by BT Publishing, Asia Pacific’s premier MICE publisher with a portfolio of award-winning magazines viewed by more than 60,000 qualified MICE buyers and influencers. micenet provides the business tourism sector with balanced and informative editorial content including content-rich destination reports and signature case studies which provide planners with real-life events from which to draw ideas and inspiration.

micenet also offers a complete suite of dedicated digital and social options as part of their news and information outlets: eMag (as mentioned above) with video and image galleries, regular eNewsletters, dedicated eDMs offering special deals, informative website, social media channels - Facebook with ‘Daily News & Opinion’, Twitter with ‘Frequent Facts and Comments’, Instragram offering ‘Inspiration as it Happens’ and LinkedIn with ‘Featured Articles’.

IT’S ALL ABOUT BUSINESS EVENTS. For the latest news and information, please visit: http://www.mice.net.au

The CEO Magazine is a monthly business magazine for CEOs and executives around the world. We publish an impressive collection

of business and lifestyle content that aims to simplify life for executives and inspire you to achieve greater things.

Our print and digital publications offer insights that leaders need to get ahead and stay ahead. We consider ourselves an executive coach; trusted to help you adapt to change, embrace technology, take considered risks, and overcome challenges to drive success.

Our prestigious Executive of the Year Awards is held each year, and is attended by executives from the world’s most respected and innovative brands. The awards recognize the individual achievements of executives across all industries and offers an opportunity for leaders to network and connect with their peers.

For more information, please visit http://www.theceomagazine.com/

We know that the role of the Personal Assistant or Executive Assistant along with other various Office Professional roles within the Australian workforce

has changed substantially over recent times. Today many of these roles hold a large amount of influence, decision-making and require us to be a Jill (or Jack) of all trades.

Our mission is to provide you with the ultimate online resource where Office Professionals like you can be inspired and empowered to be the best leaders, problems solvers and support person in the office.

We aim to provide you with everything you need through our online community whether you have a question about the workplace or your career, need to organize a team building activity, send a gift, book a chauffeur driven car, or want to know how to do something you will find it all here on PA Pages.

Want to be part of the PA Pages community? Join us at www.papages.com.au

Spice Magazine and SpiceNews are recognised as the most definitive magazine and most complete news service for the Australian MICE and special event industries.

Spice Magazine is full of fresh ideas and techniques that will inspire creativity for those who make events happen with first-hand advice on what’s working and what’s not from those in the know. Spice Magazine covers all types of functions, from special events to product launches, incentives, conferences and exhibitions.

This quarterly magazine, together with its online counterpart, SpiceNews, and regular twice-weekly e-newsletter, provides the latest news, event trends, new products, regular features on business travel destinations, tips and tricks of the trade, new products and services and so much more.

For more information, please visit: http://www.spicenews.com.au

inspiring creativity

http://www.alistguide.com.au

http://www.miceindustrynews.com/

http://www.miceindustrynews.com/

http://www.theceomagazine.com/

http://www.papages.com.au

http://www.spicenews.com.au

Benefits as Media Partner or Supporting Organization at 5th Annual Australia National EA/PA Conference • Enhance your corporate profile and visibility within your industry - Your company’s logo will be emblazoned on our brochures

and distributed to executive assistants and personal assistants across Australia • Affiliation with an internationally recognized commercial event organizer

Clariden Global events are widely known and trusted internationally for giving best value to senior industry executives. We partner with selected media and supporting organizations, capable of delivering the highest caliber of expert knowledge and key industry insights to the target market.

If you meet the criteria mentioned above and would like to explore the opportunity to partner with us for 5th Annual Australia National EA/PA Conference, please contact Stefanie at +61 3 9909 7310 or email [email protected]

Do you have solutions to help improve the skills of today’s Executive Assistants? Looking for the ideal platform to raise your profile?

Leverage our limited sponsorship packages to strength and confirm your market position through consistent and continual branding awareness and take advantage of the plethora of opportunities with thought leaders as well as executive assistants and personal assistants

from leading organizations.

Your Partnership with us will provide you with:

• Unparalleled industry exposure • Leads generation and set-up of meetings with key decision makers • Positioning your company as a thought-leader • Reaffirming your position in the industry

Please contact Catherine at +65 6716 9996 or email [email protected] to discuss potential potential exhibition and sponsorship opportunities or to customize your own package.

Capitalize on this Conference

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Make the most of 5th Annual Australia National EA/PA Conference


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REGISTRATION PAGE

5TH ANNUAL AUSTRALIA NATIONALEA/PA CONFERENCE10 - 12 April 2017 | Melbourne Marriott Hotel

4 WAYS TO REGISTER

Email: [email protected]

Fax: +61 3 9909 7788

Call: +61 3 9909 7310

Website: www.claridenglobal.com

Booking Contact (Approving Manager) Mr/Mrs/Ms:____________________________Job Title:______________________________ Department:______________________Telephone:_____________________________ Fax: ______________________________Email:____________________________________________________________________Organization:______________________________________________________________Address:_________________________________________________________________________________________________________________Postal Code:_______________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

Promotional Code (Optional): _________________________________________________

Please register the following participant(s) for this Conference

(Please tick to select your Forum Packages. You may tick more than one.)

1st Participant Name (Mr/Mrs/Ms): ______________________________________________

Job Title:__________________________ Department:_______________________________

Telephone:_______________________________ Fax:________________________________

Email:__________________________________________ Date of Birth:_________________

Forum Package Selected: _______________________________________________

2nd Participant Name (Mr/Mrs/Ms): _____________________________________________


Telephone:_______________________________ Fax:________________________________



3rd Participant Name (Mr/Mrs/Ms): _____________________________________________


Telephone:_______________________________ Fax:________________________________



4th Participant Name (Mr/Mrs/Ms): _____________________________________________


Telephone:_______________________________ Fax:________________________________



Register with your Colleagues Today to Enjoy Group Discount*:Group discount of 10% for the 2nd participant from the same organization.For limited time only by 13 March 2017 register 3 participants and the 4th participant will receive a complimentary seat.For 5 or more registrations, please contact Stefanie at [email protected] Discount will only be applicable to the package of the lowest value.*Only 1 discount scheme will apply. Discount will compound on top of your early bird discount! This offer is valid for a limited time only, till 13 March 2017.

PLEASE NOTE: The forum fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place.

GROUP DISCOUNTS

FOR OFFICIAL USEFEE RECEIVED REFERENCE L7007/VL/ST

PAYMENT METHODS

HOW TO REGISTER AND PAY

ACCOMMODATIONAccommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation.

CANCELLATIONS AND SUBSTITUTIONSOnce we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM

PLEASE NOTE: CLARIDEN GLOBAL INTERNATIONAL LIMITED reserves the r ight to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL INTERNATIONAL LIMITED will refund the full amount and disclaim any further liability.ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL INTERNATIONAL LIMITED and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services.Visit us at www.claridenglobal.com for upcoming events

An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “CLARIDEN GLOBAL INTERNATIONAL LIMITED”.

ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.

BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Battery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and your company’s name in your payment instructions for our reference.CREDIT CARD:To make payment by credit card, please call our client services hotline at +61 3 9909 7310.

A: Conference + Workshops

B: Conference Only

C: Conference + Workshop A

D: Conference + Workshop B

E: Conference + Workshop C

Conference Packages

CONFERENCE FEES

AU$2,895

AU$2,295

AU$2,695

AU$2,695

AU$2,695

AU$2,795

AU$2,195

AU$2,595

AU$2,595

AU$2,595

AU$2,945

AU$2,395

AU$2,795

AU$2,795

AU$2,795

AU$2,995

AU$2,495

AU$2,895

AU$2,895

AU$2,895

Early Bird Fee

(If payments and registrations are

received by 13 Feb 2017)

Super Early Bird Fee


received by 18 Jan 2017)

Final Early Bird Fee


received by 13 Mar 2017)

Regular Fee

Melbourne Marriott Hotel10 – 12 April 2017Corner Exhibition & Lonsdale Streets Melbourne Victoria 3000 AustraliaTel: +61 3 9662 3900Website: http://www.marriott.com/hotels/travel/melmc-melbourne-marriott-hotel/

FORUM VENUE AND ACCOMMODATION INFORMATION

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