Dynamics Day 2016: service transformation through digital platforms
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Transcript of Dynamics Day 2016: service transformation through digital platforms
About Ryman • Our History• Our Culture• How Ryman and
Intergen came together
• The myRyman story
Transformation Objectives
• Improved care – better face time with resident
• Better communications with resident, families and Ryman care staff
• Create competitive market advantage
What it’s not about:• Reducing staff • Working people harder• Not about money — It’s about
people
Build Core Technology stack to enable device deployments. Office 365 to empower staff with the right tools
Transformation Roadmap
Transformation RoadmapInitial builds on W8.1 deployed on Surface 3, mobile device fleet managed by Intune
Application evolution! Windows 10 early adopter, migrate app to UWP – cross platform capable
Transformation Roadmap
The Future?• Wider deployment across
Ryman• Entertainment services• IOT • Data Analytics – Improving
care interventions• Mobility
Build a Winning Team
• Core team of Product Owners, developers, testers and architects
• Co-located & remote team members
• Speed and Agility• Talk as one, move as one• Solid governance model• Strong understanding of team
dynamics (Offer/Expect, Myers Briggs)
Be Agents of Change• Embrace change early – get people excited to sign up and change their
organisation • Get the business involved early – identify your champions who use their reach to
lead change• Shape the vision and develop initiatives to that seek to achieve it • Remove obstacles to change that pose threats to change • Produce, track and celebrate success, small or large, show the results • Feedback, Feedback, Feedback – show your listening, demonstrate credibility• The best product owners are users of the final solution
It’s all about peopleThe central change challenge is not strategy, not systems, not
processes.
It is “changing people’s behaviour”
KOTTER & COHEN, THE HEART OF CHANGE
Programme Takeaways• Agile works • Don’t DO Agile …. BE Agile in everything you do • Get the business engaged in your programmes and projects early • Get your customers excited about your transformation• Get pilots out quickly – get feedback fast “release -> feedback -> release”• Engage closely with your vendor • Share the vision – work as a team – understand each others strengths – work
to them
Innovation in the Healthcare Sector
Innovation in the Healthcare Sector
Deloitte 2016 Global Healthcare Sector Outlookwww.deloitte.com/healthcareoutlook
“Dartmouth-Hitchcock ushers in a new age of proactive, personalised healthcare using Cortana
Analytics Suite”
Health Sector Experience