Dynamic System SI_Overview Modulo 2

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Dynamic Systems 2007: Get St arted With Dynami c Syste ms T echnology Today Contents Contents.............................................................................................................................1 Why Dynamic Systems Matter To Business and IT Professionals ................. ...............4 DSI: Microsoft’s Stratey for Deli!erin Dynamic Systems Technoloy ......................" The Dynamic Systems Initiati!e #$$%: & Proress 'e(ort ...........................................) Dynamic Systems Technoloies in &ction: &n *+chane #$$% Scenario...................11 ,o- to et Started Today ...........................................................................................1/ 01 Identify -here you are and -here you -ant to e on the infrastructure o(timi2ation 3ourney..................................................................................................1/ 0# In!est in a short list of technoloies that address your ey usiness issues......14 0/ 5oo strateically at solutions that enale dynamic ca(aility ................. ...........14 Conclusion....................................................................................................................14  Executive Summary The trend is clear: IT and usiness (rofessionals -ill continue to face more de!ices6 ser!ices6 chanes6 and demands in the usiness 7 not less. The challene is to manae this com(le+ity to achie!e aility -hile ee(in costs under control. Dynamic systems technoloies hel( IT and usiness (rofessionals meet the challene y enalin infrastructure o(timi2ation. The resultin enefits include heihtened le!els of ser!ice6 freein u( critical resources to tae on ier usiness challenes and ultimately com(etiti!e ad!antae. This (a(er (ro!ides a (roress re(ort on t he dynamic systems technoloies Microsoft has de!elo(ed and deli!ered6 descries -hy in!estin in these technoloies is essential6 and outlines ho- to et started. 1

Transcript of Dynamic System SI_Overview Modulo 2

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Dynamic Systems 2007:

Get Started With Dynamic Systems Technology Today

Contents

Contents.............................................................................................................................1

Why Dynamic Systems Matter To Business and IT Professionals................................4

DSI: Microsoft’s Stratey for Deli!erin Dynamic Systems Technoloy ......................"

The Dynamic Systems Initiati!e #$$%: & Proress 'e(ort ...........................................)

Dynamic Systems Technoloies in &ction: &n *+chane #$$% Scenario...................11

,o- to et Started Today ...........................................................................................1/

01 Identify -here you are and -here you -ant to e on the infrastructureo(timi2ation 3ourney..................................................................................................1/

0# In!est in a short list of technoloies that address your ey usiness issues......14

0/ 5oo strateically at solutions that enale dynamic ca(aility............................14

Conclusion....................................................................................................................14

 Executive Summary

The trend is clear: IT and usiness (rofessionals -ill continue to face more de!ices6

ser!ices6 chanes6 and demands in the usiness 7 not less. The challene is tomanae this com(le+ity to achie!e aility -hile ee(in costs under control. Dynamicsystems technoloies hel( IT and usiness (rofessionals meet the challene yenalin infrastructure o(timi2ation. The resultin enefits include heihtened le!els ofser!ice6 freein u( critical resources to tae on ier usiness challenes andultimately com(etiti!e ad!antae. This (a(er (ro!ides a (roress re(ort on thedynamic systems technoloies Microsoft has de!elo(ed and deli!ered6 descries -hyin!estin in these technoloies is essential6 and outlines ho- to et started.

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This White Pa(er is for informational (ur(oses only. MIC'8S89T M&*S ;8W&''&;TI*S6 *<P'*SS6 IMP5I*D 8' ST&T=T8'>6 &S T8 T,* I;98'M&TI8;I; T,IS D8C=M*;T.

© #$$% Microsoft Cor(oration. &ll rihts reser!ed.

Microsoft6 Windo-s6 *+chane6 9orefront6 System Center6 ?ista6 and ?isual Studio areeither reistered trademars or trademars of Microsoft Cor(oration in the =nited Statesand@or other countries. The names of actual com(anies and (roducts mentioned hereinmay e the trademars of their res(ecti!e o-ners.

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Why Dynamic Systems Matter To Business and IT Professionals

*!ery usiness is different6 ut many of the demands usinesses face remain the same:1. Creatin loyal and (rofitale customer relationshi(s

#. In!entin and enhancin (roducts or ser!ices/. Meetin o((ortunities and threats -ith an effecti!e and efficient res(onse inloal connected marets

But (eo(le6 not usinesses6 meet these challenes. Peo(le tend to succeed -hen theyha!e the riht systems6 tools6 and culture6 -hen arriers are eliminated to -orin -ithcustomers6 and -hen the riht (riorities6 orani2ation6 and leadershi( are in (lace.

Businesses that ha!e these ca(ailities tend to succeed ecause (eo(le throuhout theusiness are em(o-ered to contriute to success as they tae on the demands that thecom(any faces e!ery day.

9or (rofessionals to sur!i!e and thri!e -hen they tae on usiness demands6 thesystems that enale their -or must e -ellAmatched to the challenes they face. Wechoose one -ord to descrie the inds of demands usiness (eo(le face today:dynamic. The aility of your usiness and the (eo(le in it to sur!i!e and thri!e in theface of these dynamic demands is a function of the ca(aility and fitness of thesystems that under(in their -or.

Dynamic systems are a strateic asset to a com(any ecause they increase the

ca(aility of a usiness and the (eo(le in it to meet dynamic demands -ith a uic and

effecti!e res(onse. &nd dynamic systems technoloiesEthose that enale dynamic

ca(aility in systemsEare an essential (art of su((ortin the (erformance of

usinesses and the (eo(le in them.

4

 Dynamic demands 

are those that are

increasingly

immediate, varied,

and continuously

changing. We call

systems designed to

enable businesses

and the people in

them to meet

dynamic demands

with a quick and

effective response

dynamic systems.

 And we call

technologies that

include such

capabilities

dynamic systems

technologies.

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So6 -hat does your usiness loo lie -hen it im(lements dynamic systemsF

• Empowers people with access to information, when they need it. Interation

et-een users and data6 desto(s and ser!ers6 and collaoration et-een usersand de(artments is (er!asi!e. Moile users ha!e nearly onAsite le!els of ser!iceand ca(ailities reardless of location.

• Automated processes aligned to business goals. Peo(le -or smoothly -ith

(rocesses that are automated6 often incor(orated into the technoloy itself6allo-in IT to e alined and manaed accordin to usiness needs. &dditionalin!estments in technoloy yield s(ecific6 ra(id6 and measurale enefits to thecom(any.

• Security compliance issues under control. SelfA(ro!isionin soft-are and

other technoloies im(ortant for data retention and auditin so that there isim(ro!ed reliaility6 lo-ered costs6 and increased ser!ice le!els.

• Features the capability to adapt IT services easily to changing business

needs.  Ser!ice manaement is im(lemented for all critical issues -ith ser!icele!el areements and o(erational re!ie-s estalished. The usiness is morea-are of the strateic !alue of its dynamic systems infrastructure in runnin itso(erations efficiently and stayin ahead of its com(etitors. The usiness canado(t more technoloy faster and -ith less ris. Costs are more controlled.

&s sho-n elo-6 a central tas of usiness and IT (rofessionals in dri!in to-ards thisdynamic state is to choose technoloies to in!est in that est enale the usiness6 and

the (eo(le in it6 to e oth more (roducti!e and etter ale to ada(t to dynamicusiness demands.

In!estments in Dynamic Systems Technoloy

Maturity

     I    m    (    r    o    !    e    m    e    n     t

&ility

Cost

Figure . The right investments in dynamic systems technologies lowers costs while providing the right level of businessvalue of agility.

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While there are usiness enefits -hen in!estments are made in technoloies thatenale more dynamic systems6 the list elo- sho-s ho- usiness and IT (rofessionalsenefit6 too.

!usiness "rofessional:

•  5ess cost•  Better u(time

•  *asier to use

•  Com(etit i!e ad!antae

IT "rofessional:

•  5ess cost (eo(le6 trainin6

(urchaseJ

•  5ess com(le+ity

•  5ess security ris4

•  S(end more time on the 1usiness

• Kuality of ser!iceIT Architect:

•  Desined for them

•  Minimi2ed retrainin

•  'euse code

•  SelfAcorrectin systems

IT #eveloper:

•  ,iher (roducti!ity @ -or4 hour•  Better results relia1le6 efficientJ

•  'elia1ility

•  9aster time to com(letion

Security and $ompliance "rofessional:

•  Better trac4in6 re(ortin@alertin

•  &utomated res(onse

•  Better (ro1lem containment

•  'emediation

IT %perations and Support "rofessionals:

• Minimal trainin

•  Better remote dianostics

•  Better su((ort tools

•  Stroner metrics

=nderstandin ho- IT and usiness (rofessionals enefit from in!estin in technoloiesthat enale dynamic systems is im(ortant since they are the ones -ho must rise tomeet the challenes (osed daily y dynamic usiness demands. The more (eo(le areenaled y systems that can selfAmanae to ada(t to chanin usiness demands6 the

more em(o-ered they -ill e to contriute to the success of the usiness.

&nd6 it is the (eo(le -ho must tae action that results in more dynamic systems. >oucan tae action6 and you can do it today6 y understandin Microsoft’s stratey forde!elo(in dynamic systems technoloies and the (roducts Microsoft has deli!ered todate in (ursuit of that stratey.

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DSI: Microsoft’s Stratey for Deliverin Dynamic

Systems Technoloy

There are three architectural elements of the dynamic

systems technoloy stratey:

1J #esign for %perations to ca(ture the di!erseno-lede of (eo(le6 such as usiness architectsand manaers6 a((lication de!elo(ers6 IT(rofessionals6 and industry (artners6 y emeddin it

 -ithin the IT infrastructure itself throuh the use ofsystem models.

#J &nowledge'#riven Management that enalesystems to ca(ture desired states of confiurationand health in models ased on usiness (riorities

and demands6 and uses this inherent no-lede to(ro!ide a le!el of selfAmanaement to systems.

/J (irtuali)ed Infrastructure to achie!e reater ailityand le!erae e+istin infrastructure y consolidatinsystem resources into a !irtual ser!ice (ool.?irtuali2ed infrastructure maes it is easier for asystem to uicly add6 sutract6 mo!e6 or chane theresources it dra-s u(on to do its -or.

These three elements are the foundation for uildindynamic systems. ?irtuali2ed infrastructure moili2es

the resources of the infrastructure6 no-ledeAdri!enmanaement is the mechanism for (uttin thoseresources to -or to meet dynamic usiness demands6and desin for o(erations ensures systems are uilt -itho(erational reuirements for e+cellence.

While strateies are useful6 they are only as ood as thee+tent to -hich they are made real in the form oftechnoloies a!ailale today. The section that follo-slists and descries the technoloies deli!ered as (art ofthe Dynamic Systems Initiati!e since its ince(tion in

#$$4.

"

The essence of our stratey is to develand deliver technoloies that ena"le"usinesses and the !eo!le in them to "more !roductive and to "etter ada!t tdynamic "usiness demands#

The three architectural elements of thstratey are desin for o!erations$%no&lede'driven manaement$ andvirtuali(ed infrastructure#

&ccordin to industry analysts6 as much as (ercent of a ty(ical IT udet is s(ent onmaintenance6 care and feedin of ser!ers6o(eratin systems6 storae and net-orinthe lie6 rather than uildin ne- ca(aility the usiness. &dd to this the need to refresand manae desto( and moile de!ices a

you ha!e a uniue set of challenes for an infrastructure to face.

'educin the amount s(ent on maintenanca -orthy oal. But achie!in '8I in a dynausiness en!ironment taes more than ainefficiencies y lo-erin TC8 and increasin(roducti!ity. In a dynamic usinessen!ironment6 -here demands are continuouchanin6 immediate6 and !aried6 effecti!enis larely a function of an aility to ada(t tothese demands. This means in!estin intechnoloies that yield s(ecific6 ra(id6

measurale enefits to the usiness.

It should e clear from this discussion that ostratey oes eyond automatin ITmanaement est (ractices6 and is aimedsuarely at hel(in IT and usiness(rofessionals to transform their usinesses

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The Dynamic Systems Initiative )**+: , Proress -e!ort

We are four years into our ten year stratey to deli!er technoloies that enale dynamicsystems. Since the initiati!e to create selfAmanain systems -as announced6 -e ha!e

 -ored to demonstrate our commitment to inno!ation6 leadershi(6 intero(eraility and

industry standards y:1. Creatin a technoloy stratey that ca(tures di!erse no-lede of (eo(le

throuh modelsL (ro!ides (roducts and ser!ices to selfAmanae IT systemsL andenales !irtuali2ed infrastructure to moili2e other-ise static resources.

#. Deli!erin ITI5Aased uidance for o(timi2in the (eo(le and (rocess side ofmanain and o(eratin the Windo-sAased systems in increasinly dynamicen!ironments.

/. Worin -ith industry leaders and (artners to introduce the s(ecifications formanaement infrastructure technoloies to standards communities forintero(eraility across all o(eratin en!ironments.

*e+t StepWhat are the ne+t ste(s in our strateyF 8ne is to continue to emed dynamictechnoloies into our (roducts. &nother is to uild u( a lirary of no-lede inmanaement models that can e used in a dynamic system architecture. ;e+t6 our oalis to com(lete the -or !irtuali2in the entire soft-are systems stac. &nd lastly6 -e aimto continue our -or -ith industry standard odies and (artners to deli!er the enefitsof dynamic systems across heteroeneous en!ironments. What is im(ortant here is that -e ha!e de!elo(ed technoloies that are a!ailale foryou to use today to et started on the 3ourney of main your usiness more dynamic.These are sho-n in the tale elo-.

#SI Technologies -/

 Product Dynamic Systems . Ena"lin /eatures ,rchitectural Elements

IT 0IFE$1$0E

  (isual Studio   • More roust a((lication

• More s(eed and uality throuh modelin

de!elo(ment6 (reAde(loyment analysis andtestinJ

• Dynamic collaoration throuh usin a Team

System for ra(id de!elo(ment

• SM5 models and set (olicies in early staes in

architecture

Desin for 8(erations

no-ledeADri!enManaement

  (irtual Serverand

(irtual "$

• &utomate and simulate test en!ironment

includin (roduction systems

• Consolidate infrastructure a((lication and

ranch office ser!er -orloads

• Consolidate and reAhost leacy a((lications

• Sim(lify disaster and reco!ery (lannin

Desin for 8(erations

?irtuali2ed Infrastructure

%"E2ATI*3 S1STEMS

)

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  4indows (ista    • 9aster and more (recise confiuration throuh

imain de(loyment

• BuiltAin aility to dianose confiuration issues

and see out solutions on the We

• Imae ased de(loyment for etter su((ort of

!irtuali2ed en!ironments

• &d!anced automation scri(tin throuhWindo-s Po-erShell

• ;ati!e su((ort of industry manaement

standards includin CIM for instrumentation6SM56 for modelin local and distriutedsystems6 and WSAManaement for cross(latform intero(eraility do-n to the desto(

Desin for 8(erations

no-ledeADri!enManaement

?irtuali2ed Infrastructure

  4indows Server  5onhornJ  (to be released in 2008)

• BuiltAin manaement 7 Ser!ice Modelin

5anuae to descrie6 confiure and maintainser!er roles

• More fle+iility and s(eed to de(loyment -ith

roleAased confiuration throuh modelinJ

• Better use of scarce resources throuh

!irtuali2ation

• Kuicer access to resources throuh an &cti!e

Directory

• &d!anced automation scri(tin throuh

Windo-s Po-erShell

• Industry standard manaement (rotocol for

crossA(latform intero(eraility includin SM56WSAManaement6 CIMJ

Desin for 8(erations

no-ledeADri!enManaement

?irtuali2ed Infrastructure

A""0I$ATI%*S

  System $enterFamily of

"roductsIncluding:Operations Manager,

  ConfigurationManager,  Capacity Manager,  Reporting Manager,oft!rid, "er#ice

$es%& 

• =ses SM5Aased modelin6 includin

confiuration6 health and ser!ice models formanaement of (hysical and !irtual ser!er

en!ironments6 and distriuted a((lications• Connectin the IT lifecycle throuh models

• no-ledeAased manaement includin

health monitorin6 Desired ConfiurationMonitorin6 and ca(acity modelin

• Dynamic (ro!isionin and soft-are u(date

• 8rchestration of ITI5 (ractices

• &((lication !irtuali2ation

Desin for 8(erations

no-ledeADri!enManaement

?irtuali2ed Infrastructure

  Forefront   • &ile threat and !ulneraility manaement

throuh centrali2ed security no-lede and(olicy automation

Desin for 8(erations

no-ledeADri!enManaement

  Microsoft Identity

0ifecycle Manager

• Pro!ides identity interation@directory

synchroni2ation6 account (ro!isionin@deA(ro!isionin6 and (ass-ord manaement

• Su((orts Windo-s Po-erShell for automation

of administrati!e tass

Desin for 8(erations

no-ledeADri!enManaement

?irtuali2ed Infrastructure

1$

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Dynamic Systems Technoloies in ,ction: ,n Exchane

)**+ Scenario

This section illustrates the (roress of the Dynamic

Systems Initiati!e6 usin Microsoft *+chane andtechnoloies fully deli!ered in #$$" as an e+am(le.

In manain a distriuted6 usiness critical system such asMicrosoft *+chane6 IT su((ort teams ha!e t-ofundamental and onoin tass:

1. Maintain hih le!els of (erformance and a!ailailityfor e+istin users

#. &da(t and e+(and *+chane infrastructure to meetchanin usiness needs.

These functions cannot e traded aainst each other6 fore+am(le6 it is as im(ortant for a usiness to interate theem(loyees of a ne-ly acuired susidiary into *+chaneas it is to ensure that the (erformance of *+chane is notcom(romised for e+istin users.

This alancin of reuirements is at the heart of manainall dynamic systems6 -hether a system is architected to eada(tale to chane o!er the lonA or short term6 or on analmost instantaneous asis6 as needed.

Whether (lannin a ne- system or e+(andin an e+istinsystem6 a critical ste( to ensurin the (erformance anda!ailaility of *+chane is to estalish a set of aselinesdefinin all ey characteristics of each ser!er o(eratin

 -ithin the system. &s a minimum these aselines need toinclude definitions for ho- rele!ant soft-are com(onentinstalled on the ser!er should e confiured and for the6 thele!els of (erformance reuired6 oth y these com(onentsand the system as a -hole.

In the asence of DSI technoloies6 the creation of such

information and the monitorin of all com(onents to checcom(liance -as a -holly manual (rocess -ell outside theca(ailities of most *+chane administrators.

With the deli!ery of ne- eneration System Center(roducts6 -hich use the SM5 modelin de!elo(ed as (artof the Dynamic Systems Initiati!e6 and the deli!ery of estA(ractice desiredAstate models y *+chane and other

11

 Service Modelin 0anuae 1SM0%ey delivera"le of the Dynamic SysInitiative 

SM5 is a (roduct of the no-lede Dri!Manaement element of the DSI techno

stratey. SM5 (ro!ides a common desclanuae and modelin (latform across entire IT lifecycle.

Microsoft -ored closely -ith ey indust!endors6 includin IBM6 Cisco6 Intel andPacard6 to de!elo( SM5 as a sinle6 e(ur(ose lanuae to e+(ress manaeminformation and architecture in models.

 -hile SM5 started out as a Microsofttechnoloy6 the System Definition Modeto demonstrate our commitment to o(enstandards and intero(eraility6 -e ha!e

handed o!er res(onsiility for SM5 to anindustry leadin o(en standards rou(.

We ha!e incor(orated SM5 into a num(roducts includin ?isual Studio6 SystemCenter family of (roducts6 Windo-s ?istWindo-s Ser!er 5onhorn. &nd -e arecommitted to continuin to incor(orate Sfunctionality into our (roducts and e+tenuse of SM5 -ithin the industry. We antito e an industry standard y late summ#$$%.

8ur oal is to hel( enale intero(eraleautomated manaement across not 3ustWindo-s ut the heteroeneous enter(SM5 has the (otential to enale IT (rosand et-een com(anies6 to (ro!ide a athem to create models for their s(ecific ae+(ertise hard-are6 a((lications6 solutiusin common semantics for their res(emodels. This is a fundamental reuiremfully intero(erale manaement across as(ects of a dynamic system.

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ser!er a((lication de!elo(ers includin the Microsoft *+chane (roduct team6 suchdesiredAconfiuration manaement ecomes a (ractical reality for all *+chanesystems.

,ere is an e+am(le: usin System Center Confiuration Manaer SCCMJ A the

successor to System Manaement Ser!er 7 standard6 SM5Aased *+chane andWindo-s Ser!er confiuration models6 freely a!ailale from Microsoft6 can e im(ortedand comined -ith cor(orate reuirements for security and com(liance to create*+chane Ser!er aseline confiurations. SCCM -ill then continuously scan theconfiuration of the de(loyed system6 com(arin it aainst its model of the desiredAstateaseline6 re(ortin on drift that miht result in com(onents of the system oin out ofcom(liance and6 as a((ro(riate6 orchestratin chane or the de(loyment of u(dates toreturn the system com(liance. 5ie-ise6 SM5Aased manaement (acs for *+chanecan e im(orted to System Center 8(erations Manaer 7 the successor to Microsoft8(erations Manaer 7 to monitor the health and cross ser!er de(endencies of the*+chane system6 endAtoAend and of the state of each of its indi!idual com(onents.

To com(lement this inno!ati!e a((roach to manain the soft-are resources6 the ne+t!ersion of Windo-s Ser!er6 Pro3ect 5onhorn6 adds the (otential for ra(id hard-areresource (ro!isionin. ;e- !irtuali2ation technoloies in the o(eratin system -ill allo-solutions lie System Center 8(erations Manaer to -or in con3unction -ith SystemCenter ?irtual Machine Manaer to monitor the health of li!e (roduction machineimaes6 hotAaddin and remo!in '&M and other hard-are resources automatically too(timi2e (erformance and maintain defined ser!ice le!els.

=sed toether6 these features hel( mae dynamic systems a (ractical reality6 one -here the increased aility afforded y technoloy ad!ances can e achie!ed -ithoutan e+(onential increase in su((ort costs.

This is 3ust one e+am(le of an area -here the riht technoloies can remo!e ostaclesthat are slo-in do-n your usiness and IT staff. Without this technoloy6 ITProfessionals s(end countless hours on maintenance acti!ities instead of (artnerin

 -ith the usiness to create ne- ca(ailities. This means your usiness is slo-er tores(ond6 is carryin hiher maintenance costs6 and is s(endin less time creatin itsfuture. This is not a reci(e for uaranteed success. Instead6 you need to in!est intechnoloies that -ill deli!er the aility needed for ein successful in a com(etiti!emaret(lace.

1#

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3o& to 4et Started Today

56 Identify &here you are and &here you &ant to "e on the infrastructure o!timi(ation 7ourney

Microsoft has technoloies a!ailale no- so you can start the 3ourney to-ards dynamicsystems today. So6 -here should you start6 and -here do you -ant to oF Microsoft(ro!ides infrastructure o(timi2ation uidance that hel(s you to understand -here youare on the (ath to-ards more dynamic systems ca(aility. I8 allo-s orani2ations tootain immediate enefit and ro- o!er time.

Figure -. The Infrastructure %ptimi)ation 5I%6 model provides a path for the drive towards more dynamicsystems

• !asic A infrastructure that reuires constant manual monitorin and re(airs.

• Standardi)ed A infrastructure -ith automated systems manaement and

automated identity and access manaement.

• 2ationali)ed A infrastructure -ith increased !irtuali2ation6 (roacti!e security and

confiuration (olicies that enale selfA(ro!isionin.• #ynamic A infrastructure that ecomes a strateic asset and enales (eo(le

throuhout the enter(rise to do more to ad!ance the usiness.

=nderstandin -here you are on this (ath is im(ortant ecause it also hel(s you ma( tothe technoloies -e recommend as most a((ro(riate for your le!el of infrastructureo(timi2ation. ?isit ---.microsoft.com@io for more information on infrastructureo(timi2ation6 includin a free6 onAline infrastructure o(timi2ation selfAassessment tool.

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5) Invest in a short list of technoloies that address your %ey "usiness issues

Besides startin off from the riht (lace6 it’s im(ortant to start off -ith a manaealenumer of initiati!es for uic -ins and solutions to immediate needs. When you setout to mae your orani2ation more dynamic6 you do not ha!e to address e!erythin atonce. >ou can start -ith s(ecific (ro3ects that address ey usiness issues6 usinMicrosoft technoloy desined to hel( you achie!e the desired results. 9or moreinformation on the ao!e mentioned technoloies6 !isit ---.Microsoft.com@dsi.

58 0oo% strateically at solutions that ena"le dynamic ca!a"ility

Many technoloies are ein de!elo(ed throuhout the industry that su((ort increasesin dynamic ca(aility. It is im(ortant to tae a loo at these and6 ased on -here youare and -here you -ant to e alon the infrastructure o(timi2ation (ath6 selecttechnoloies that -ill deli!er the most !alue in increasin your dynamic ca(aility.

8ne industry leadin e+am(le of an o(en standard (romotin intero(eraility is Ser!iceModelin 5anuae SM5J6 formerly SDM. SDM -as mor(hed into SM5 after feedacand discussions -ith industry (artners such as IBM. 8riinally de!elo(ed y Microsoftand ased on its research in ser!ice modelin6 SM5 is ein further de!elo(ed y ano(en industry consortium. SM5 (ro!ides a rich set of constructs for creatin models ofcom(le+ IT ser!ices and systems for translation and intero(eraility.

Conclusion

When it comes to technoloies that hel( increase usiness aility6 in some circles it

seems lie the con!ersation is al-ays stuc in first ear on a futures discussion. Thatdoes not need to e the case. There is (lenty you can do no- to start on the 3ourneyto-ards more dynamic systems. &nd you can start that 3ourney in a numer of -ays6ased on -here you are on the infrastructure o(timi2ation (ath and usin the offerinsMicrosoft has a!ailale today.

We in!ite you to tae us alon -ith you on your 3ourney. We encourae you to e!aluateand in!est in the technoloies -e offer today. &nd -e recommend that you stay tunedas -e continue de!elo(in and deli!erin technoloies you can tae ad!antae of asyou continue your uest to create a more aile usiness. &s -e tae this 3ourney -ithyou6 you can e+(ect us to continue to -or to demonstrate the industry leadershi(6

inno!ation6 and commitments to intero(eraility and industry standards reuired tode!elo( and deli!er technoloies that -ill hel( you mae a real difference in thedynamic ca(aility of your systems6 the aility of your usiness6 and the readiness ofyour (eo(le to (erform to their fullest ca(ailities.

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