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Dynamic Procedures and Case Management Highlights of TIBCO ActiveMatrix BPM
Jörg Grote
© Copyright 2000-2015 TIBCO Software Inc.
Related Products: AMX BPMRelated Version: 4.0Last Update: 29. October 2015
How is your Business involving ?
Are your Procedures ready ?
What Does Fast Data do for Your Business Processes?
Better Business Outcomes
& Process
People
& Context
Actions
5© Copyright 2000-2014 TIBCO Software Inc.
ActiveMatrix BPM & Spotfire
Business Processes
Business Operations
Information
People
Systems Partners
ActiveMatrix BPM is more than“Business Procedures &
Task-Management”
Spotfire is more than“Reporting Dashboard”
Overview
Modelling Execution OperateTIBCOBusinessStudio™forDesigners
TIBCODesktopforAnalysts&DataScien=sts
TIBCOAc)veMatrixBPM
TIBCOAc)veMatrixBusinessWorks
Backends
© Copyright 2000-2015 TIBCO Software Inc.
Highlights of ActiveMatrix BPM
Multiple ways of routing work are required to properly cover today’s complex Business Requirements.
By Name…
Jane Doe
By Relationship…
Supervisor
Dynamic…
Priority
Determined at Run-Time
Work Distribution Model
By Role…
UnderwriterLead AnalystRegional Director
By Group…
CSRs
FR
EN
SP
Skills-Based…
LicenseCertificationLanguage Skills
By Privilege…
ApprovalsQualified Approvals
> $5,000< $12,000
By Location…
By Calendar…
HolidaysWorking Hours
The Organization Model enables the Business to mix and match the different Work Routing methods.
© Copyright 2000-2015 TIBCO Software Inc. 9
Self Service Business Analytics
• Active Matrix Event Collector• Stores all BPM Events• Calculates duration & cycle Times
Events
documented Database Tables
ProcessmonitoringOps Leader
Monitor Real-time
KPIs
Re-Prioritize
Execute Re-Prioritization
Ops Director
Floor-Level View
Adjust what-if
Prioritization
Run Simulation scenario
Priority Levers
Product
Amount
Segment
SLA
RE-PRIORITIZE
SIMULATE
Decide optimal re-prioritization
Available Resources
Work Backlog
50000+
Re-compute weighted priority for pending work
• Do I meet my SLAs ? • Do I have enough people ? • What to prioritize ? • How to optimize ?
Past Statistics
PROJECTION
WHAT-IF
Processes
Differentiating Apps Need…
Global Data Process-Driven Interactions Flexible Organizations Resource Management Social Interactions Rich Composable UIs Use Case Specific Apps
Differentiating Process / Solutions / Applications
✔✔✔✔✔✔✔
Drivers for Automation
© Copyright 2000-2015 TIBCO Software Inc.
Efficiency
Cutting Costs & Do More with Less
Agility
Low Cost to Change Increase
Responsiveness
Compliance
Avoid Penalties for Violations
Transparency
Traceability Locate Inefficiencies
Drivers for DigitalizationRapidly
Introduce New
Products & Services Faster
Innovate
New Solutions Through
Experimentation
Evolve
Create Processes Prepared for Rapid
Evolution
Differentiate
Customer-centric & Context-aware
Business
Case Management
Created
Case Application
Documents
Tasks/Work Distribution
EventsAnalytics Privileges/Roles
ScreensProcesses
Data
Resolved
Dynamic Process Execution
Based on Datafield values Not statically defined
Global – Data & Signals
Adhoc Activities
Dynamic Process Fragments§ automatic Starting§ manuel startable,
if necessary~~
Lower Required Technical Skill Set
Innovation through rapid experimentation
Application Configuration
Color Theming Multiple Languages
Role Based
Themes
Recomposable Case Management Sample
<Comments>
<Audit><Documents
>
<Linked><Cases> <Form Display>
<Case Milestones View>
<Searches>, <Business Actions> <Me>
<Actions>
Analytics Application / Components
© Copyright 2000-2015 TIBCO Software Inc.
Thank you!Jörg [email protected]