DXP User ProfilesUI in any existing channel – dramatically reduces need for software releases....

1 © 2019 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.

DXP User Profiles

DXP is purpose built to solve technology and business problems inherent in complex environments.

DXP User Profiles


DXP Helps Companies Achieve (What Was Previously) Impossible.

What Do TMT Companies Want?

§ Low/No-code Journey Creation

§ Total Control of UI/UX

§ Legacy Back Office Integration

§ Centralized Resource Model

§ Low Cost, Fast Time to Market


DXP is a Purpose-Built, Cloud-Native, Low/No-Code Platform for Creating and Managing Omni-channel Customer Journeys in Real-Time.

For the Enterprise, it’s designed to be Omni-user friendly too.

CIO/CTO | CMO | CXO


Synchronoss Digital Experience PlatformJourney PublisherAbility for Journey Creator to instruct and populate existing UI in any existing channel –dramatically reduces need for software releases.

Journey CreatorA low/no-code, drag and drop tool set for customer journey creation and management.

Data AnalyticsInsights and AI to track and fine-tune the effectiveness of customer journeys.Journey Integrator

Seamlessly integrates into any legacy IT system, extracting data, work flows and enterprise services.


A Platform Made for Seasoned – to- Citizen Developers

Synchronoss DXP is easy to implement and configure and interfaces effortlessly with existing legacy CRM systems and complex back-end systems. Its intuitive “drag and drop” dashboard radically simplifies digital journey building for customers. Staff with no developer or coding experience can quickly and easily create, configure and launch simple, frictionless, end-to-end digital customer journeys, across multiple engagement channels.


What Effect Will Implementing DXP Have On My Existing Back Office and Other Systems? The good news is, with DXP they can answer this question with one word: “Supercharge.”

Today’s Chief Information/Technology Office wants to deliver

rapid system changes to support a multitude of business

objectives. They want to reduce the total cost of ownership and

power all stakeholders with modern experiences that don’t

break the back of today’s back office.

DXP will work with existing back end and front end technologies

and make them work harder than ever.

§ Quickly implement system changes to support new business

objectives

§ Improve total cost of ownership – especially as complexity of

customer journeys increase

§ Extend the IT resources currently employed with a low/no-

code, “citizen developer” friendly environment.

CHIEF INFORMATION/TECHLOGY OFFICER


The answer to this question is “pretty much what ever you can dream up.” (And it may inspire those you can’t)

Today’s Chief Marketing Officer has the responsibility to increase new revenue and profitability at the same time. That means TMT companies need to provide personalized digital offers and seamless customer experiences across channels to drive sales and customer satisfaction.

DXP works with existing technology stacks and front-end channel UI’s to create data-driven, intelligent Omni-channel experiences that…

§ Create revenue-generating, best in class, predictive digital experiences

§ Increase customer engagement, net promoter scores and brand loyalty

§ Radically increase time to market for the launch and optimization of experiences

CHIEF MARKETING OFFICER

What Kind of Experiences Can DXP Create That Helps Me Differentiate My Brand?


How Can DXP Help My Company Increase Its Profitable Digital Footprint? Using DXP increases the business KPI’s of digital experiences and this creates growing momentum to go digital.

Today’s CXO has the daunting task of orchestrating existing technologies and evangelizing new digital possibilities without actually owning their company’s technology and resources.

DXP sits in between back office systems and existing front-end channels to create a low-tech control layer that increases digital capabilities while driving down costs.

§ A low/no-code environment that functions as a central nerve center for creating comprehensive digital experiences

§ A frictionless existence with existing IT and marketing resources

§ An inherent ability to simplify and de-cost the ability to create complex experiences and faster time to market that’s an order of magnitude faster than any solution in market.

CHIEF DIGITAL/EXPERIENCE OFFICER


Are You A Match

for DXP?

DXP’s target market is any company that has multiple channels, legacy back end systems, and/or moderately complex products that is interested in a single platform to build, deploy and manage all of their customer service and sales journeys/episodes.

From an industry vertical perspective, the primary target markets include telecoms operators, Technology, Media, Technology (TMT) companies and retailers given the high engagement they have with consumers.

From a target audience / role perspective, we find the primary decision makers to be:

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital Officer & Staff

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital/Experience Officer & Staff

It’s about changing the SDLC process for good. Increase the

efficiency of IT developers, allowing existing teams to focus on

core back-office optimization. Enable IT developers and Citizen

Developers to publish experiences with a fraction of the resources,

testing and complexity.

You can invent the experience you want. DXP creates a simple,

low-code tool to allow for unheard of collaboration between

channel owners, analysts and IT. DXP gives you access to data from

all back office systems and operates with existing channel UI’s

letting you create consistent experiences across all touch points.

Finally, autonomy. DXP gives you the perfect platform to work,

collaboratively, with IT and business owners to craft continuous

experiences that work with existing back office systems and

channel UI. The result is a canvas to paint your perfect customer

experience and refine it real-time as the results come in.


We’d Love To Talk More.

If you’d like to know more about changing the way you run your digital business…

LEARN MORE

https://synchronoss.com/company/contact-us/

DXP User ProfilesUI in any existing channel – dramatically reduces need for software releases....

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