Dx2000 xl hotel

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Transcript of Dx2000 xl hotel

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The information contained herein is proprietary to CORAL TELECOM LTD. (CORAL) and may not be stored, reproduced, translated, or transmitted in any form or by any means, in whole or in part, without the prior written consent of CORAL. CORAL MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING BUT NOT LIMITED TO, DESCRIPTION, QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER. CORAL SHALL NOT BE LIABLE, FOR ANY ERROR OR OMISSION CONTAINED HEREIN, OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM FURNISHING, PERFORMANCE, OR USE, OF THIS MATERIAL. CORAL reserves the right to alter equipment specifications and descriptions contained herein. CORAL makes no commitment to update or keep current the information herein, and all information herein is subject to change at any time without notice. No part of this publication shall be deemed to be part of or imply any contract or commitment whatsoever.

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Notice

The information contained in this document is subject to change without notice. Coral Telecom Ltd. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Coral Telecom Ltd. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Coral Telecom Ltd. Printing History First edition : 1st July, 1999 Second edition : 1st Oct, 2000 Third edition : 1st September, 2001 Fourth edition : 1st Oct, 2003

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Index

Introduction .................................................................................................................. 15

Chapter 1....................................................................................................................... 17

Hardware Setup ........................................................................................................................ 17

Technical Specifications.......................................................................................................... 17

Architecture of the system....................................................................................................... 19

Power supply unit (PSU) card ................................................................................................. 19

Cards Description.................................................................................................................... 19

How to configure the system ................................................................................................... 23

MDF Cable Color Code .......................................................................................................... 24

Setting of CPU DIP switches................................................................................................... 25

How to install the PFCT (Power Fail Cut Through)................................................................ 27

Chapter 2....................................................................................................................... 31

Operator Features ..................................................................................................................... 31

Internal Call............................................................................................................................. 31

External Call............................................................................................................................ 31

Advice of call charges (AOC) display on key phone............................................................... 32

Attending Incoming Calls........................................................................................................ 32

Attending Queued Call ............................................................................................................ 32

Hold a line ............................................................................................................................... 33

Call Transfer............................................................................................................................ 33

Call Consult............................................................................................................................. 35

Brokers Call ............................................................................................................................ 35

Redial ...................................................................................................................................... 35

Call pick-up ............................................................................................................................. 36

Connecting a trunk line after dialing ....................................................................................... 37

Auto call back on busy extension / trunk................................................................................. 37

Listening-In ............................................................................................................................. 38

Emergency call ........................................................................................................................ 38

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Logging-In of auxiliary operator ............................................................................................. 39

Conference .............................................................................................................................. 39

`Do not Disturb’ Override ....................................................................................................... 40

Paging...................................................................................................................................... 41

Voice Paging ........................................................................................................................... 41

Background Music ................................................................................................................. 42

Day & Night Mode – Manual Changeover.............................................................................. 43

Auto Redial ............................................................................................................................. 43

Special Trunk Group Access ................................................................................................... 44

Printer Form Feed.................................................................................................................... 45

Forceful release of a line ......................................................................................................... 45

Chapter 3....................................................................................................................... 47

Some Unique Hotel Features .................................................................................................... 47

Hotel Name Setting ................................................................................................................. 47

Check-In .................................................................................................................................. 48

Check-Out ............................................................................................................................... 48

Entering of the bills ................................................................................................................. 49

Guest Message Reminder ........................................................................................................ 50

Private Line ............................................................................................................................. 51

Room Shifting ......................................................................................................................... 52

Reprint Room Bills.................................................................................................................. 52

Wake up Alarm ....................................................................................................................... 53

Temporary Check-Out............................................................................................................. 54

Temporary Check-In ............................................................................................................... 54

Floor Service ........................................................................................................................... 55

Room Status ............................................................................................................................ 55

Chapter 4....................................................................................................................... 63

Keys on Operator Console........................................................................................................ 63

Audio Level Adjustment ......................................................................................................... 63

One-Touch Keys...................................................................................................................... 63

DSS (Direct Station Selector).................................................................................................. 63

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Name / Dial Number Display .................................................................................................. 64

On Line Advice of Call Charge ............................................................................................... 64

PROG Key............................................................................................................................... 64

CHK-IN (Memo) Key ............................................................................................................. 64

REDIAL Key........................................................................................................................... 64

SPK Key.................................................................................................................................. 65

Room-Shift (TRSF) Key ......................................................................................................... 65

RLS Key.................................................................................................................................. 65

HOLD Key .............................................................................................................................. 65

MSG Key................................................................................................................................. 65

Temp Chk-Out / P-Hold key ................................................................................................... 65

Chk-Out / Conf Key ................................................................................................................ 66

Temp Chk-In / Flash Key ........................................................................................................ 66

EMG / ECALL / ALARM key ................................................................................................ 66

Chapter 5....................................................................................................................... 67

Extension Features .................................................................................................................... 67

Internal Call............................................................................................................................. 67

External Call : (Right Dependent)........................................................................................ 67

Attending Incoming Calls........................................................................................................ 68

Call Transfer : (Right Dependent)........................................................................................ 68

Call Consult............................................................................................................................. 69

Brokers Call ............................................................................................................................ 70

Redial ...................................................................................................................................... 70

Call pick-up ............................................................................................................................. 70

Auto call back on busy extension / trunk................................................................................. 71

Listening-In : (Right Dependent) ......................................................................................... 72

Emergency call (Only from key phone)................................................................................... 72

Enter Own Supervisory Mode ................................................................................................. 72

Personal Password................................................................................................................... 73

Dynamic call control ............................................................................................................... 74

Call Forwarding....................................................................................................................... 74

Call forward busy .................................................................................................................... 75

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Do Not Disturb ........................................................................................................................ 75

Follow Me ............................................................................................................................... 76

Conference .............................................................................................................................. 77

Message................................................................................................................................... 77

Paging...................................................................................................................................... 78

Voice Paging ........................................................................................................................... 78

Background Music ................................................................................................................. 79

Auto Redial ............................................................................................................................. 80

Special Trunk Group Access ................................................................................................... 81

Private Line ............................................................................................................................. 81

Boss Secretary System............................................................................................................. 82

Auto Lift & Auto Drop............................................................................................................ 82

Set Self Alarm ......................................................................................................................... 83

Floor Service ........................................................................................................................... 84

Chapter 6....................................................................................................................... 85

System Programming ................................................................................................................ 85

Factory Reset........................................................................................................................... 86

Set System Time...................................................................................................................... 86

Set System Date....................................................................................................................... 86

How to reset the RTC.............................................................................................................. 87

Setting Main Operator/Aux Operator ...................................................................................... 87

Setting of DSS Extension ........................................................................................................ 87

Allocate DSS To KTS............................................................................................................. 89

Set KTS Flexible Keys ............................................................................................................ 89

Set DSS Keys .......................................................................................................................... 90

Set Flexible Numbering Plan................................................................................................... 90

Print System Flexible Numbering Plan.................................................................................... 91

Bulk Range Programming ....................................................................................................... 91

Enable / Disable a Line ........................................................................................................... 91

Trunk Dialing Type ................................................................................................................. 92

Set Trunk Metering Type ........................................................................................................ 92

Time Base & Delayed Dialing Time ....................................................................................... 92

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Incoming Trunk Landing Type................................................................................................ 93

One Termination Ext For Trunk.............................................................................................. 94

DISA Messages Recording...................................................................................................... 94

Setting of `DISA ANSWER PORT’........................................................................................ 94

Feature Locking....................................................................................................................... 95

Room / Service Phone ............................................................................................................. 95

Call Transfer Rights ................................................................................................................ 96

Setting of Floor Service for Room ......................................................................................... 96

Gate Phone .............................................................................................................................. 96

Paging Rights .......................................................................................................................... 97

Listening-In ............................................................................................................................. 97

Call Disconnection For Extension........................................................................................... 97

Call Disconnection / Warning Tone Time............................................................................... 98

Call Duration Warning Tone ................................................................................................... 98

Reset extension password........................................................................................................ 99

Setting of Boss Line ................................................................................................................ 99

Set secretary line ..................................................................................................................... 99

Second Trunk Pick-Up Rights................................................................................................. 100

Dialing rights of an extension.................................................................................................. 100

Single / Two Digit Restriction................................................................................................. 100

Set Extension Name ................................................................................................................ 101

Enable System Budgeting........................................................................................................ 102

Extension-wise Call Budgeting ............................................................................................... 102

Call Budgeting Amount........................................................................................................... 102

Advice of call charges display on key phone........................................................................... 103

Call Forward Busy................................................................................................................... 103

Set / Reset Check-Out Bill Fields............................................................................................ 103

`Don’t disturb’ Mode Setting for Checked-Out Room ............................................................ 104

CLI on Analog Trunks............................................................................................................. 104

Setting of CLIP Timer for detecting CLI................................................................................. 104

Trunk CLI Extending while transferring a trunk call............................................................... 104

CLI on SLT ............................................................................................................................. 105

Trunk & extension grouping for CO access ............................................................................ 105

Auto Redial Trials & Time Interval Between Two Trials ....................................................... 106

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Auto redial class for trunk ....................................................................................................... 107

Set special group for trunks..................................................................................................... 107

Set Flash Time of System........................................................................................................ 108

Change System Password ........................................................................................................ 108

Auto Change Over Timings..................................................................................................... 108

Manual Day / Night Mode Setting........................................................................................... 109

Set Night Code ........................................................................................................................ 109

Length of the local Tele number for printing........................................................................... 109

Host computer interface .......................................................................................................... 110

Host Always Ready ................................................................................................................. 110

Malicious call Trace ................................................................................................................ 111

Chapter 7....................................................................................................................... 113

Cost Table & Code Table ......................................................................................................... 113

Chapter 8....................................................................................................................... 121

Remote Programming ............................................................................................................... 121

Chapter 9....................................................................................................................... 123

ASMDR Reports........................................................................................................................ 123

Call Buffer Management in DX for Hotel Version.................................................................. 123

Set System SMDR Recording Level ....................................................................................... 124

Call details printing from System Buffer................................................................................. 124

ASMDR Printing..................................................................................................................... 125

Today’s Calls Printing............................................................................................................. 126

Erasing of ASMDR of Specific Extension .............................................................................. 127

Special Selected Printout......................................................................................................... 128

Clarification of the SUFFIX that gets printed with the calls during ASMDR printing............ 129

Diversion of printer port to serial port..................................................................................... 129

Check-Out Bill ........................................................................................................................ 130

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Chapter 10..................................................................................................................... 131

Voice Guidance Services ........................................................................................................... 131

Chapter 11..................................................................................................................... 133

Quick Reference for Activation of Hotel Features ................................................................. 133

Chapter 12..................................................................................................................... 135

Quick Reference of User Features ........................................................................................... 135

Chapter 13..................................................................................................................... 137

Quick reference of System Programming (For engineers).................................................. 137

Chapter 14..................................................................................................................... 141

Abbreviations............................................................................................................................. 141

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Introduction

Welcome to CORAL systems and its associated Key Telephone Sets. Much thought has gone into making this system flexible and easy to use.

The key sets will become an invaluable part of your work environment, providing you with an important tool for your daily communication activities. Although the key sets are very advanced instruments, their use is very simple and straightforward. By using features important for you and your company, your key sets will provide you with immediate communication power.

Many of the features, which have been assigned during initial installation, are programmable on an individual extension basis. Feature allocation may also be changed to suit a changing working environment or adapted to your individual requirements by allowing you to program certain keys on your telephone. Should you need to change a key function, this can be done by system programming only. Most of the key set features can be activated by either pressing the programmed key or by dialing the feature access code.

This user guide provides a full description of the capabilities and operation of the key telephone set. This guide is organized alphabetically. The table of contents also doubles up as an index to the various features that the system supports for the key telephone sets. Use of this guide is straightforward with each feature listed separately. Certain features have various user options, in such cases, all of the options are listed under the major feature name.

Not every feature in this guide is likely to have been installed in your system or extension. Check with your system manager for a list of features actually installed.

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Chapter 1 Hardware Setup

Technical Specifications System Capacity & Resources

Model Max Ports Blocking / Non Blocking

DX Small 40 Ports Non Blocking

DX Medium 72 Ports Non Blocking

DX Large 120 Ports Non Blocking

Power Consumption

Model

Power Supply Input Power Supply Output Max Power

DX Small 220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

60 Watt

DX2000 Medium

220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

92 Watt

DX Large 220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

140 Watt

Type of Switching : TDM / PCM Type of Control : SPC Extension Dialing

a. Pulse Dialing : 10 PPS +/- 10 %, Make Break = 1:2, IDP 60ms b. DTMF Dialing : As per CCITT recommendation Q.23

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Trunk Dialing

a. Pulse Dialing : 10 PPS +/- 10 %, Make Break = 1:2, IDP 60ms b. DTMF Dialing : As per CCITT recommendation Q.23

Tones

a. System Dial Tone : 500 Hz Continuous b. Ring Back Tone : 500 Hz c. Busy Tone : 500 Hz , .5 sec On & .5 sec off

Ringers

a. Internal Call : 1000 ms / 3000ms / 1000ms / 3000ms b. External Call : 500ms / 100ms / 500ms / 1500ms c. Alarm Call : 300ms / 500ms / 300ms / 500ms

Transmission Parameters

a. Return Loss : More than 18 db b. Insertion Loss : Less than 1 db c. Inter-Channel Cross Talk : Less than –65 dbm d. Idle Channel Noise : Less than –60 dbm e. Extension Loop resistance : 800 Ohm (excluding telephone instrument) f. Key phone loop resistance : 180 Ohm.

Cabling : 0.5 mm Single Twisted Pair. Environment

a. Temperature : -5 Deg to 55 Degree b. Humidity : 95 % RH, Non-Condensing

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Architecture of the system The system is designed using advanced CMOS chips to ensure optimum processor speed and minimum power utilization. It is a micro controller based system with distributed processing. Each card in the system has a PTC (Positive Temperature Co-efficient) to ensure protection to the cards and also to act as an auto resettable fuse. Each card in the system is provided with SMPS to convert 24 volts DC into its own operating and logic voltages. The system has a combination of active and passive bus to ensure reliable communication between the cards. For e.g. if one card fails, it does not affect the performance of other cards. The architecture of the system is as under: Range Module DX2000 Small - 40 Ports Module DX2000 Medium - 72 Ports Module DX2000 Large - 120 Ports Power supply unit (PSU) card It has distributed power management to ensure minimal load on the PSU. It has an SMPS design and ensures constant current charging to the batteries connected to the system. It converts 230 volts AC into various operating voltages.

a. 24 volts DC for power supply to all cards & for line voltage. b. 60 volts AC, 20 Hz. for ringer voltage for analog telephones. c. 28 Volt for Battery Charging. d. +48 Volt DC for Line Voltage (Optional).

Important: It is found that all the DTMF CLI instruments which are available in the market, does not support the CLI facility if the line voltage is 24 Volt DC. So if CLI on SLT is required, ensure that the system is configured with a power supply that supports 48 Volt line voltage. Cards Description CPU Card There are 2 types of CPU cards supported on DX2000 series:

a. CCPU - For maximum 120 Ports b. SL CPU - For Maximum 504 Ports

CPU controls the complete functioning of the system. CCPU is an Intel 89C51 @ 12 MHz. micro controller based system. It has 128 KB RAM and 128 KB ROM for systems below 120 lines. XL CPU uses Intel 89C52 micro controller which runs @ 20 MHz.

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CCPU has its own power supply that takes in 24 volt DC from the main power supply of the system & generates its own operating voltage +5 & -% volt. CCPU contains digital switching matrix. It has its own RTC to maintain the system time. The CCPU & XL CPU has one serial port & one parallel port. Serial port is used to integrate the DX with computer for any CTI application (Refer DX CTI Manual) It also has a built-in printer interface to connect a printer for generating reports of calls made from the PBX. CCPU has tone card functionalities like DTMF dialer, external & internal hold on music, paging port.

Tone Card SL CPU requires external Tone card to support them for system working. It generates its own +5 volts for its functionality from 28 volts DC that is available from the main PSU. The Tone cad contains:

a) 3 sensors b) 1 action ports c) 2 paging ports d) 1 external music port e) Single DTMF dialer

Peripheral Cards

Digital Line Cards (DLC) It is used to connect digital key phones and DSS instruments. Key phone & DSS are connected to separate ports of the DLC card but can be configured to operate as one operator console. It does not occupy any fixed position in the system and can be put in any slot except the PSU, CPU and the Tone card slot. This card has its own Intel 89C51 micro controller, which minimizes the load on master CPU. The DLC are high-speed data transreceivers that provide 80 KBPS full duplex data communication over 26 AWG (American Wire Gauge-an unit of thickness of wire) or thicker twisted pair upto 1000 meters. The DLC utilizes a 256 kilo baud modified differential phase shift keying burst modulation technique for transmission to minimize cross talk in ping pong protocol and also to provide noise immunity to Data and Voice. It provides for full duplex synchronous 64 KBPS Voice/Data channel and two 8 KBPS signaling data channels over one 26 AWG wire pair, thus simultaneous power distribution and duplex data communication can be obtained using a single twisted pair wire

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Line Card (LCS) It does not occupy any fixed position in the system and can be put in any slot except the PSU, CPU and the Tone card slot. This card has its own Intel 89C51 micro controller, which minimizes load on master CPU. It can connect a maximum of 8 analog instruments per card. It has unique power-down circuit, which means if the instrument is on hook, the circuit does not draw power. This is useful during power failure when the battery takes over, thereby increasing the duration of battery operations. It has AGC (Automatic Gain Control), which is useful during long distance calls, when the quality of voice goes down. The AGC increases or decreases the gain to maintain a standard voice level. It has an internal 4 wire design to avoid echo. LCS cards have feature of RF suppression & support loop resistance of 2400 ohms on 48volts line voltage. LCS is of three types: a. LCS-I This card is used to provide the connectivity of SLTs. It will extend DTMF CLI

on normal SLT extension provided CLI is supported on trunk port & DTD card is installed. Extension should have a CLI instrument.

b. LLC-II This card will offer the LCS-1 facilities & message waiting facility on

extension. Message waiting lamp facility can be provided only with SL CPU. However LCS-II can work as LCS-1 with CCPU.

c. LLC-III This card will offer the facilities of LCS-2 & additionally line reversal

extending on SLT. This card will extend the reversal with SL CPU & with CCPU also (only on Hotel version)

Note- It is found that some CLI instruments are not supporting the CLI facility if the line voltage is 24 Volt. Hence care must be taken while installing the system.

Analog Trunk Card (TCS) It does not occupy any fixed position in the system and can be put in any slot except the PSU, the CPU and the Tone card slot. This card has its own Intel 89C52 micro controller, which minimizes load on the master CPU. It can connect a maximum of 8 P & T lines per card. It has AGC (Automatic Gain Control), which is useful during long distance calls, when the quality of voice goes down. The AGC increases or decreases the gain to maintain a standard voice level. Trunk ports will detect the reversal & DTMF CLI from the analog trunks. The feature `Call progress tone detector – CPTD’ also is the part of the TCS card. 16 Khz detection also is possible only with SL CPU.

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ATD Card This card is the combination card of DLC & TCS. Upper 4 ports are the digital ports & lower 4 ports are trunk ports. ATD card also senses the DTMF CLI, line reversal & CPTD. This card can be plugged-in in any of the slot except PSU,CPU & Tone.

DTD Card This is the combination card of DLC / TCS & DTMF dialers. This card has 2 digital ports , 4 trunk ports & 2 DTMF dialers. DTMF dialer is used to provide the DTMF CLI on SLT. This card also has no fixed position. VSN2 Card It does not occupy any fixed position in the system and can be put in any slot except the PSU, the CPU and the Tone card slot. This card has its own Intel 89C52 micro controller, which minimizes load on the master CPU. Each card has 2 VSN ports and the system can have a maximum of 1 VSN DISA cards. There are 7 levels of DISA voice services offered wherein the system VSN picks up the call, greets the caller and guide him for the required usage. The levels are as under:

Level 1 - Operator message ( 9 seconds) Level 2 - Night message after office hours ( 9 seconds) Level 3 - Successful storing of numeric message (5 seconds) Level 4 - Welcome message (9 seconds) Level 5 - Extension busy message (9 seconds) Level 6 - Invalid number dialed message ( 9 seconds) Level 7 - No answer from extension message (9 seconds)

Thus any of the above messages can be used during DISA.

Conference Card This card is used to establish the 8 party conference. It must be noted that for 3 party conference, no additional card is required but for 8 party conference, conference card is mandatory. This card also has no fixed position. One system can have only one conference card.

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Key phones It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card.

DSS instrument It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card. It generates its own 5 volts. It has a maximum of 120 keys, which are programmable and can assign a key for direct access of trunk line, extension line or global memory bank in any combination. It has to operate in conjunction with a digital phone. One DSS occupies one digital port. How to configure the system It is important to configure the system correctly as certain features would require specialized CPU or operate with in conjunction with another hardware. To configure a system, one must find out the requirement of the following:

a) Number of operator key phones & DSS b) Total number of digital subscribers. c) Total Number of analog subscribers. d) Total number is analog trunk lines. e) Voice Guidance f) CLI on SLT. g) 8 party conference.

Initially it may be desirable to use our computer-associated software “Configurator” to configure a system for use of by a customer. It is sometimes critical as some features require use of additional cards. Once the exact number of cards, required by the customer, are decided along with his future upgradation needs then the appropriate module must be decided on the following basis.

Module DX2000 Small - 40 Ports Module DX2000 Medium - 72 Ports Module DX2000 Large - 120 Ports

If CCPU is used, tone slot of the small & medium modules can be converted into peripheral slots as CCPU has inbuilt tone card. So to configure the tone slot into peripheral slot, there are some jumpers on the motherboard between CPU & Tone slot. With small module, jumpers are JP1 , JP2 & JP3. With medium module, jumpers are JP1 / JP2 / JP3 / JP4 / JP5 / JP6.

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For small module, jumper setting will be as follows – JP1 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its lower pin is pin no. 1. JP2 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its upper pin is pin no. 1. JP3 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its upper pin is pin no. 1. For medium module, configure these jumper setting as follows – JP1 – This is 3 pin jumper. Short 1 & 2 for Tone Card & short 2 & 3 for peripheral slot. Its

lower pin is the pin no. 1 JP2 - This is 3 pin jumper. Short 1 & 2 for Tone Card & short 2 & 3 for peripheral slot. Its

upper pin is pin no. 1. JP3 - This is 2 pin jumper. Short it for Tone & open for peripheral slot. JP4 - This is 2 pin jumper. Open it for Tone & short for peripheral slot. JP5 - This is 2 pin jumper. Short it for Tone & open for peripheral slot. JP6 - This is 2 pin jumper. Open it for Tone & short for peripheral slot. Its upper pin is pin

no. 1 Now plug-in all the cards. In order to minimize the load on the CPU, one type of the cards (trunks or extensions) should be placed together. For example, all the digital line cards should be placed together. All the trunks should be placed together. Once all the cards are plugged-in into the system, prepare the MDF. MDF cables are provided with the system that will be laid between DX & the MDF. The color-coding of the cables is as follows - MDF Cable Color Code

Port 1 Red Orange Port 2 Red Blue Port 3 Red Green Port 4 White Brown Port 5 White Grey Port 6 White Orange Port 7 White Blue Port 8 White Green

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Setting of CPU DIP switches DIP Switch is a small switch placed on the CPU of the system and contains four switches embedded on to it which are referred to as SW1-1 / SW1-2 / SW1-3 / SW1-4. There are two positions on the DIP switch (ON and OFF). The various functioning of the DIP switch se are explained as below - Compact CPU (CCPU) The compact CPU got SW1 for selecting the type of system functionality required i.e. Office version or hotel version.

Switch No. Position OFF Position ON

SW-1. Office Hotel

SW-2 System parameter initialize Normal position after programming

SW-3 Line parameter initialize Normal position after programming

SW-4 System initialize & new programming not allowed

Loads already created card table & allows new programming.

SW1-2 & SW1-3 become effective only if the SW1-4 is in OFF position i.e. if system initialization is allowed. If SW1-4 is in ON position, SW1-2 & SW1-3 will not be operational. If SW1-4 & SW1-2 are off, system parameters will be initialized if CPU is reset or if it switched off & on. System parameters, such as Restricted dialing, Hotel Name, Bill Serial No., Billing Details, STD/ISD Zones, Call rates, Master password, RTC time, sharing rights, VRR, night node announcement, call budgeting, Change-over timings, half rate, HMS interface, etc. , will be set to default mode i.e. factory setting. If SW1-3 & SW1-4 are off & if CPU is given a reset or if system is switched off & on, line parameters (ext. & trunk parameters) will be initialized & would be set to default factory setting. SW1-4 is for resetting the system configuration. If SW1-4 is in OFF position & on giving a reset to the CPU, it checks all the slots for the cards available in various slots & refreshes the card table but it may leave system parameters unaffected if SW1-2 is ON position provided existing system structure is not changed i.e. new cards are inserted at the end.

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Similarly if SW1-3 is in ON position then line parameters may remain unaffected provided system structure is not changed. DIP Switch Setting while installing the system initially While installing the system, put SW1-1 as per the installation type i.e. Office or Hotel version. Install all the cards in various slots. Put SW1-2 / SW1-3 / SW-14 in OFF condition. On switching-on the system, as all three switches are in OFF position so system will create a new card table & the content of the RAM also will be refreshed i.e. system will completely reset itself to factory setting. Once initialization is complete, the RUN LEDs on each card will start blinking i.e. RUN MODE. Now SW1-2 / SW1-3 / SW1-4 should be put in ON position. System programming can be done only if SW1-4 is kept in ON position. If SW1-4 is kept in OFF position, system will show `Locked’ during system programming. Do not put the SW1-4 in OFF position after programming the system. If it is kept in OFF position & system is switched off or the reset switch of CPU is pressed, programming will be erased.

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How to install the PFCT (Power Fail Cut Through) With the installation of Power Fail Cut Through (PFCT) circuits, trunk lines may be directed to station sets (SLT) in the event power is interrupted to the Coral system. This arrangement, referred to as power failure transfer, completely bypasses the system, allowing specific stations to originate outgoing calls and / or continue answering incoming calls. One PFCT card can support a maximum of 8 trunk lines. Physical Connection An analog extension can be made as the Power fail Cut Through port. The layout of the PFCT circuit is given below:

To PSTN N/W

To Line Card

JP4_1 JP4_2 JP4_3 JP4_4 JP4_5 JP4_6 JP4_7 JP4_8

JP3

JP3_1 JP3_2 JP3_3 JP3_4 JP3_5 JP3_6 JP3_7 JP3_8

24 Vdc RY1 RY2 RY3 RY4 RY5 RY6 RY7 RY8

JP2_1 JP2_2 JP2_3 JP2_4 JP2_5 JP2_6 JP2_7 JP2_8

JP1_1 JP1_2 JP1_3 JP1_4 JP1_5 JP1_6 JP1_7 JP1_8

To Subscriber Side

To Trunk Card

Layout of PFCT

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The PFCT card has a 3 Pin Power connector, which has to be connected to the motherboard of the DX system. This is to bring the power to the PFCT card from the DX. One cable is provided along with the PFCT for feeding the power from DX to PFCT. JP4 is for connecting the output of the line card. JP4_1 to JP_8 are for connecting 8 ports of the line card.

JP3 is for connecting the CO lines that are coming from PSTN network. JP3_1 to JP3_8 are for connecting 8 trunks.

JP2 is for connecting to the trunk ports of the DX. JP2_1 to JP_8 are for connecting 8 trunk ports of DX.

JP1 is for connecting the subscriber side. JP1_1 to JP1_8 are for connecting 8 desired subscribers.

Every port is having one relay that changeover the connections between various points as explained below.

How the PFCT Module works: In the event of no power, relay of the PFCT port will be switched off so JP3 will be short circuited with JP2 & JP1. As a result, trunk line coming from PSTN will be available at trunk port of the DX as well as the connected subscriber’s instrument. From Line card of DX Trunk line from PSTN N/W

To Trunk card To Subscriber Side

Working of PFCT in the event of no power

JP4 JP3 JP2 JP1

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The moment, power is fed to the PFCT, relay of all the PFCT ports will be switched-on. In this scenario, JP3 & JP2 will remain short circuited while JP1 gets isolated from JP2 & JP3 & JP1 gets connected with JP4. Means subscriber will get connected to the line card & he will get disconnected from the trunk. From Line card of DX Trunk line from PSTN N/W

To Trunk card To Subscriber Side

Working of powered PFCT Example: Let us explain the connections for only one port. For example, trunk which is connected to first trunk port, should be connected to analog extension no. 208 So for the same, follow the steps - JP1_1 must be connected to the field side of the extension 208. JP2 must be connected to the trunk port. JP3 must be connected to the trunk, which is coming from PSTN. JP4 must be connected to the extension number 208 of the line card. Now when power is not there, JP1 is shorted with JP2 & JP3. Means trunk is connected to the instrument as well as trunk card. The moment, power is up, JP1 will be isolated with JP2 & it will be connected to the JP4 & rest will be as it is. Means now instrument will be isolated from trunk & it will be connected to the extension port. Note: A key phone cannot be used as the destination of the trunk in the event of power fail.

JP4 JP3 JP2 JP1

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Chapter 2 Operator Features

Internal Call

An extension user can make an internal call to any extension in the system by the following method:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dialed the desired extension number or press the predefined key on key phone.

Ring back tone till the called party picks up the phone.

Note: In case of the called extension is busy, use call back facility.

External Call You can make an external call through any of the trunk lines connected to the system. To make an external call:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial trunk access code (0, or any other number programmed for the purpose.

Trunk Dial tone.

3. Dial the Number. Ring Back tone/Busy tone.

The default trunk access codes are 0, which selects any free trunk line. To select specific trunk lines the default codes are 700,701,702…...

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Advice of call charges (AOC) display on key phone While making the outgoing call, KTS shows the advice of call charges (AOC). This advice of call. Charges are calculated as per the Cost & Code Table of the system. Display of AOC on KTS can be enabled or disabled as desired by the user. (Refer system programming). Attending Incoming Calls Operator can attend both incoming internal and external calls. Once a call is ringing on operator key phone, it will start ringing.

Step Action You Get

1. Lift the handset. Start Conversation.

Attending Queued Call This feature enables the operator to handle more than one incoming call. If operator is busy with a call and a second trunk call lands on operator key phone, operator key phone will ring will stop. & than audio ring will stop. This is an audio intimation for the operator of the queued call. Operator can pick up the queued call by either of the two ways given below: To pick up queued call:

Step. Action What happens

1. Disconnect the current call by pressing the RLS key. Queued call will be picked up automatically.

Or

Step Action What happens

1. Put the current call on hold by pressing the PHOLD key .

Queued call will be picked up automatically.

2. After the conversation, hang up.

3. Pick up the held call by pressing the corresponding trunk key, which was put on hold earlier.

You will get the held call back.

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It is advised to release each call by pressing the RLS key rather than by replacing the handset on the cradle so that all the queued calls can be attended one by one. Hold a line A conversing party (extension or trunk) can be put on hold by the following procedure for onward activities such as call consult, call transfer. To place a call on hold:

Step Action You Get

1. Press the HOLD Key for onward activity. Confirmation tone.

2. Press P-HOLD key. You will be released & carry out any other activity.

The calling or the called party would be placed on hold and will hear the hold on music. To return to a call put on hold:

Step Action You Get

1. If a line is put on PHOLD, that can be taken back by pressing the corresponding key on key phone or dialing the access code for the line.

Connected back to the party, which was put on Hold.

2. If a line is put on hold temperarorily by pressing the HOLD key, that line can be taken back by pressing the HOLD key again.

Held line will be connected back.

Call Transfer Any internal or external call received / originated at operator can be transferred from that key phone to other extension. The call can be transferred after screening or without screening.

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To transfer a call

Step Action You get

1. While talking, press the HOLD key. Wait for the confirmation tone

2. Dial the extension number or predefined key of the desired extension.

Hear the ring back tone.

3. If you find the called extension busy, press the HOLD key again for taking the line back.

You will get back the held call.

4. If during transferring a call, am invalid extension number is dialed dialed by mistake, press the HOLD key again.

You will get back the held call & you can try again.

At this level you can either screen or connect straight away Screened Transfer:

Step Action What Happens

1. While hearing the ring back tone, wait for the answer.

You get the ring back tone.

2 If you get an answer from the dialed extension, inform about the incoming call & press the RLS key.

Call will be transferred & both the parties will be connected.

3. If none is answering the call, you can take back the trunk call back by pressing the HOLD key again.

You will get back the call.

Unscreened Transfer :

Step Action What Happens

1. While hearing the ring back tone during transferring a call, press the RLS key or Hang up.

Called extension will start ringing.

During an unscreened transfer, if there is no answer from the destination extension, the call will come back to the extension that transferred the call. If at such a time, calling extension is busy, the call will be diverted to the operator.

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Call Consult This feature allows you to consult a third party while conversing with an external or internal caller. During consultation call, other party will be put on hold and will get hold on music.

Step Action You Get

1. While talking to a party, press the HOLD key.

Confirmation tone.

2. Dial the second party number (Extension or trunk).

Talk with the second party.

3. If the second party disconnects. You will get connected to the first

party.

4. Or you can make toggle between first & second party by pressing the HOLD key alternatively.

You alternatively get connected to the other party and the currently connected party goes on HOLD.

Brokers Call This feature allows you to put a call on hold and then converse with a third party, while switching between the two calls. The party not in conversation is automatically put on hold. To activate the broker’s call:

Step Action Remarks

1. Press the HOLD Key + Dial the new number. Wait for an answer.

2. When both the parties are connected Press HOLD to alternate between the two parties.

Toggling between both the parties will be there.

Redial Operator can repeatedly dial the last number dialed on the trunk, without pressing all the numbers again. For this follow the procedure below:

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To make the redial

Step Action You get

1. Lift the handset. Dial tone.

2. Press the RDL key. The last dialed external number will be redialed automatically.

If external number is dialed by accessing any free trunk by dialing the trunk access code (default `0’) then on redial also any free trunk would be selected but if external number was dialed by selecting any specific trunk, then redial would be attempted on the same trunk only. Call pick-up This feature allows you to answer other ringing extensions within the system. There are two types of call pickup one is `Call pick within service extensions’ & another is `pick any ringing extension’. To pick up the call within service phones:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial `Call Pick Up code’ (Default `88’) Connected to the calling party.

Note that you can pick an incoming call within service extensions (Not room extensions). Room & service extensions will be defined through system programming. Important : If several extensions in the group are ringing then the call pick up would be n following order: i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext. (not operator) To pick any ringing extension:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the selective call pick up code (default 54) + ‘ringing extension no.’.

Connected to the calling party.

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Connecting a trunk line after dialing This feature is used when an extension user wants an external number to be dialed by the operator. After the extension user has given the external number, press the hold key to put him on Hold-On music. Then select a trunk line by pressing the trunk key or by dialing “0” and dial the required external number. After dialing, wait for the ring back tone & then press RLS key to connect the trunk line to the extension.

Step Action You Get

1. While talking to an extension, press HOLD key.

Confirmation tone.

2. Select a trunk & dial external number & press RLS key.

Extension will be connected to the trunk & you will be released.

Auto call back on busy extension / trunk If the called extension or trunk is found busy, this feature automatically connects as soon as the called line is free. If the call back is for an extension, your key phone will ring as soon as the called extension becomes free. Simultaneously, the called extension will also ring. If the call back is for a trunk line, the trunk will be allotted to your key phone as soon as it becomes free and your extension will ring. On lifting your handset, you will get the trunk dial tone. To activate Call back on a busy line:

Step Action You Get

1. Dial the extension number or the PSTN selection code.

If called extension or trunk is busy, you get busy tone.

2. On getting busy tone, dial the `Auto Call Back Code’ (default 8).

Confirmation tone.

3. Hang up.

Now as soon as busy extension or trunk gets free, your key phone will start ringing.

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Listening-In This feature enables the operator to monitor any extension or trunk line without an audio warning to the monitored party. Listening in can be activated while attempting to call a busy extension or trunk line. To activate listen in on a busy extension or trunk line:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the busy extension or trunk no. Busy tone.

3. Dial the listen-in code (default `6’). Voice of the calling parties.

4. Press RLS key. Listening-in will be terminated.

Note: When a port is protected against listening in by activation of the Privacy feature, you will get busy tone.

Emergency call This feature allows the operator to break into an established two party call. It can be used for conveying any emergency message for an internal party. On activating emergency call on an extension, the party who was conversing with this extension, will automatically go on hold and he will hear hold on music. To activate an emergency call

Step Action What Happens

1. On getting the busy tone while calling an extension, press EMG key.

Connected to the called extension.

2. Announce the message & hang up for terminating the emergency call.

Conversation between original parties will be re-established.

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Logging-In of auxiliary operator The auxiliary operator has to be set in the system programming. A maximum of 3 extensions can be set as auxiliary console i.e. AUX1, AUX2, AUX3. These auxiliary operators can be enabled (login) or disabled (logout). For logging-out:

Step Action You Get

1. Lift the handset. System dial tone.

2. Dial the logout code (Default is ‘85’) Confirmation tone.

3. Press RLS / hang up.

For logging-in:

Step Action You Get

1. Lift the handset. System dial tone.

2. Dial the code to get into supervisory mode (i.e. 55) followed by your extension’s pass code.

You have entered into own supervisory mode.

3. Enter your ext password followed by `7’. Confirmation Tone.

4. Press RLS / Hang up.

Note: Only the AUX operator can be logged in or logged out. After logging out, only that aux operator will cease to work as an auxiliary operator. The main operator cannot be logged in or out. By default all the AUX operator are logging-in.

Conference This feature allows the operator to have a conference call with maximum of two parties either internal or external. This conference is known as 3 party conference.

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3 party conference:

Step Action You Get

1. Lift the handset and dial an internal or external number.

Conversation established with the called party.

2. Press HOLD to put first party on hold and dial another extension number or select a trunk & make external call.

Second call is initiated.

3. While talking to second party (internal or external), press CONF key.

3 party conference will be established.

4. Press RLS key . 3 party conference will be

terminated.

Note: For having a 3 party conference with two trunk lines and your extension, you must have the right to pick the second trunk while putting the first trunk on hold. This right is given by system programming.

`Do not Disturb’ Override If an extension user has activated `Don’t Disturb i.e. DND feature at his extension, operator can access that DND extension also (in case of emergency) means Operator can override any extension that is set in DND mode. To override any DND extension

Step Action What happens

1. Dial the extension number Display will show `DND’.

2. Press the EMG key. That extension will start to ring.

Note : This feature does not cancel the DND on the called extension.

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Paging The system has a provision to interface with a public address system. You can have direct access to the public address system by dialing a two-digit code to make announcements. One number paging port is available with CCPU card. To Page:

Step Action You Get

1. Lift the handset. Dial tone

2. Dial the access code of the paging. (default `80’). Confirmation tone

3. Announce the message.

4. Press RLS key or hang up.

Note: CCPU has single paging port.This feature requires additional amplifier & speakers.

Voice Paging This feature can be used by the operator for activating a key phone remotely. The operator can activate the speakerphone of the called key phone & start the conversation. The speakerphone gets disconnected as soon as the operator disconnects. In case the operator does not get a reply on activating the speakerphone, because of the absence of the user, then operator can revert back to the ringing mode in order to draw the users attention if he is nearby. To activate the speakerphone when dialing a key phone extension:

Step Action You get

1. Lift the handset. Dial tone.

2. Dial the extension number. Ring back tone.

3. Dial code for speakerphone activation (default is ‘2’). Start conversation.

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To revert back to ringing mode:

Step Action What happens

1 On activating the called key phone, if no answer is found, dial the code for reverting back to ringing mode. (default code is ‘1’).

Called extension start ringing again.

Note : Operator cannot be activated using this feature. Background Music This feature enables you to listen the background music , which is connected to your system. The background music will be played by the speaker of the operator key telephone set. The background music source can be a CD player or any other music player, which can be connected to the external music point on the CCPU card. Once background music is activated, external music will be played on the speaker of your key phone. When an incoming call (both internal and external) lands on your extension, the background music will be stopped & your key phone will ring. After the conversation, when you replace the handset, the music will continue. To listen to background music

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the access code for back ground music (default code is ‘82’).

Listen to the music.

3. Press RLS key.

To cancel background music

Step Action You Get

1. Lift the Handset. Dial tone.

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2. Dial the access code again for canceling back ground music (default code is ‘82’).

3. Press RLS key. Music will be stopped.

Day & Night Mode – Manual Changeover The status & feature of extensions and the trunk lines can be changed with the switchover from the Day Mode to the Night Mode. The system is pre-set for auto Day & Night mode changeover at the timings prescribed by the customer. User can facilitate a manual changeover and override the auto day-night mode. A manual setting if left unchanged, will be automatically overridden at these auto changeover timings and the system comes back to the auto mode thereafter. The manual setting is done as follows:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the access code of the D/N changeover (default is 499) + ZZ + M.

Confirmation tone.

3. Press RLS key or hang up.

Where ZZ is the night code & by default it is 99 however it can be changed through system programming. M = 1 for Day Mode & 0 for Night Mode.

Note: Auto day & night mode timings can be defined through system programming.

Auto Redial This feature can be used to put an external number in auto redial mode. The system will automatically dial this number at a predefined interval of time and on getting a ring back tone from the trunk side, connects the line to you and your key telephone display will show the telephone number connected to you. If at the time of transfer, your extension is busy, the external party will be put on Hold On music.

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Note: Auto redial works on CPTD (Call Progress Tone detector) basis. If call progress tones are working at correct frequency & gain on your trunk lines than only this feature will work. To put a number in auto redial:

Step Action You Get

1. Press HOLD followed by RDL key from key phone. Confirmation tone.

Note: The number of time which the system dials your number in auto redial mode and the time interval between two consecutive tries have to be defined in the system Programming. You can put more than one number in auto redial mode. The status of each number put in auto redial can be viewed by pressing the MSG key.The display will show the telephone number put on auto redial and the number of tries left for this number. For viewing the status of the next number in auto redial, press MSG key again. To cancel any number put in auto redial, press FLASH key while viewing the status of the number. To cancel auto redial number in progress:

Step Action You Get

1. Lift the handset. System dial tone.

2. Press MSG key followed by FLASH key when that specific number is on display.

Auto Redial will be cancelled.

The auto redial gets cancelled automatically when the call matures. Special Trunk Group Access A separate trunk access code can be given for certain trunks. These trunks have to be grouped accordingly in the system-programming mode. This feature can be used for giving a separate code for accessing trunks with STD/ISD facility. To access the special group

Step Action You get

1. Dial the access code of specific trunk group (default code is `89’).

Trunk dial tone.

2. Dial the external telephone number.

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Printer Form Feed You can give a form feed for the printer connected to the printer port of the system. This feature will be useful when connecting an inkjet or a DeskJet printer to the system. To give form feed command:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial PROG key followed by system password. KTS display will show `MODE’.

3. Dial `56 + 000 + 83 + 001’ Form Feed On.

4. Dial `56 + 000 + 83 + 000’ Form Feed Off.

5. Press RLS Key.

Forceful release of a line This feature can be used for disconnecting any trunk line or extension, which is in conversation. To forcefully release a line

Step Action What happens

1. Dial the code for force drop (default code is `51’) + Extension number or trunk number.

Confirmation tone.

2. Press the RLS key. Line gets released.

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Chapter 3 Some Unique Hotel Features

DX offers some very unique features for a Hotel. The description of the features is as follows:

a) Checking-In a room with registration of guest name.

b) Dialing Rights with Check-In.

c) Checking-Out a room along with withdrawal of dialing rights & printing of bill for call charges.

d) Floor Service to call the floor attendant.

e) Temporarily Check-Out

f) Temporarily Check-In

g) Room Shifting

h) Wake-Up Alarm

Hotel Name Setting

This feature allows you to enter the Hotel Name. The Hotel name will be printed on the top of the checkout bill. A DSS is required for entering the hotel name.

To enter Hotel name

Step Action You get

1. Put the handset on cradle.

2. Press Check-In key. The display will show “CHECK IN : ”

3. Dial 9. You will see an arrow.

4. Enter the Name using the DSS keys.

5. After entering the name, Press the HOLD key of key phone to complete the process.

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Check-In

When a guest checks into the hotel, operator has to register his name in the system & activate dialing rights from the extension of the room. To Check-In a room

Step Action You get

1. Put the handset on cradle.

2. Press CHECK-IN / MEMO key. The display will show “CHECKIN ”

3. Enter the required room number. If a valid room number is entered, the display will show an arrow.

4. Enter the guest name using the DSS keys.

After entering the guest name, Press the HOLD key of KTS to complete the Check-In process.

5. If Advance is enabled, " +" will appear and you can enter the advance amount taken from the guest & Press the hold key to complete the Check-In process.

System will record the current date and time as the check in date and time of the room. Now the guest can directly make the outgoing calls depending on his dialing rights. All the calls made from the room will be stored in the system memory.

Note : During the checking-in of a guest, his name can be entered only with the help of a DSS. The Corresponding alphabet of every key is marked on the DSS. A maximum of Rs. 9999 can be entered as advance.

Check-Out When a guest wants to check-out, operator will have to Check-out that room to get the details of outgoing calls that were made by the guest from the room. This feature will work only if a printer is connected to the system & is in ON LINE condition.

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To Check-Out a guest

Step Action What happens

1. Press CHK-OUT / CONF key. The display will show “CHECK OUT ”.

2.

Enter the desired room number. If the console is programmed to calculate the various bills (like food, laundry etc.), enter the data as explained below

After entering all the bill amount, the bill will be printed automatically, and the direct dialing facility of the room is deactivated. The current time and date will be recorded as the check out date and time of the room and it will be printed on the bill.

Whenever a room is checked out, the guest name will be washed out. Therefore, if a room is rechecked -out , the guest name will not be printed.

Note: If you try to check out a room when the printer is not connected or it is in OFF LINE condition, or previous check out is not complete, display will show “ Error".

On checking-out a room, dialing facility of that room will be disabled. Further, if a room is checked-out, that room extension can be set in Don’t disturb mode (to avoid the misuse of the room extension). On checking-out a room, the checked-out room should be in DND state or not, it is programmable (refer system programming). Entering of the bills This feature is used for entering the various bills such as food, laundry etc.. The maximum amount that can be entered is, 4 digits for Rupees, followed by 2 digits for Paise. To enter less than 4 digits for Rupees value, press 002 key of DSS after entering the Rupees amount. Now the decimal point will automatically appear in the display & you can proceed to enter the Paise value. However, if you have to enter a 4-digit Rupees value, there is no need to use the 002 key of DSS. After entering the 4-digit Rupee value, the decimal point will appear in the display. If you don’t want to enter the Paise value, press 002 key of DSS for the next entry. For example, if you want to enter the value of Rs.450.70; Press 450 & 002 key of DSS key & then press 70. In case you want to enter the value Rs.5750.00; Press 575000 continuously. When a room is being checked out, after entering the correct room number, the display will show the following messages in sequence:

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"Sr. No.". “Rent.. ”. “Food....”. “Laundry..”. “Misc..”. “Tax..”. Enter each bill as explained above. After the operator enters the figures for tax, the printer will start printing. The telephone bill of the room will be calculated automatically & the amount will be included in the grand total. The Hotel name, the name of the guest, Check in and Check out date and time will be printed along with the bill amounts, in the printout. The bill will also have the details of trunk calls made from the room such as, the time at which the call was made, the number dialed, the duration of the call and the amount charged for the call. The bill will be printed with advance taken from the guest and balance left to be paid.

Note : If any wrong entry is made while filling the bill amount, press RLS to terminate the Check-out process..

If all the above fields are required to be asked while checking out a room, these fields have to be enabled through system programming.

Guest Message Reminder If a guest is out of the hotel & operator get a message for him in guest absence, operator can leave an intimation on guest’s extensions by using this feature. On registering an intimation for a guest, if the room has a KTS extension, the MSG LED on the KTS lights up. If the room has a normal single line telephone (SLT), the telephone will give a small ring every minute. When the guest lifts the handset of his telephone, he will get the intimation message (if system has VSN2 Card). However, the guest can dial any extension number when the message is being played. This message will continue to play until operator cancels the message reminder. Note that guest will hear the prerecorded voice message intimating him that there is a message collected from the operator. To activate the Message Reminder for a room

Step Action You Get

1. Call the desired room extension & on getting the ring back tone, press MSG key.

Confirmation tone.

2. Hang up.

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Cancellation of Guest Msg. When the guest calls the reception for collecting his message, operator has to press `MSG' key while conversing with the guest. This will cancel the message reminder for his room.

Private Line

A trunk line can be defined as the dedicated trunk for a guest. This dedicated trunk line will be known as the private line to a room. The private line can be set by the operator if & only if the room is already checked-in. On setting a private line for a room, if the telephone in the room is lifted, there will be internal system dial tone of the PBX for 3 seconds duration (during which any of the internal numbers can be dialed) and if no number is dialed then its private trunk line will automatically get connected to the room extension & the external number on the PSTN network can be dialed. Also incoming calls on this trunk line will land directly at that room .

To set a private line

Step Action You get

1. Keep the receiver off hook and press the TCHK-IN / FLASH key.

The display will show “PRIVATE”.

2. Now enter the room number, for which the private line has to be set.

The display will show an arrow.

3. Press the required trunk line except the 1st trunk. `PASS‘ will be displayed.

4. Press the RLS key.

The private line will get automatically removed when the Check out command is given for that room. The private line can also be removed without checking-out that room. To cancel the private line

Step Action You get

1. Keep the receiver off hook and press the TCHK-IN / FLASH key, followed by the room number.

The display will show an arrow followed with the trunk number that was set as private line.

2. Press displayed trunk number to remove it.

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Room Shifting This feature allows you to shift a guest from one room to another. On shifting a room, all the calls, which were made by the guest from the previous room, will be shifted to his new room. Note that previous room will get checked out & new room will be checked-in automatically.

To shift the room

Step Action You get

1. While receiver is on the hook, press Rm - Shift / TRSF key.

Display will show “ Shift Rm”.

2. Enter old room number. If room number is correct and it is checked in display will show an arrow.

3. Enter the new room number.

If new room number is correct and it is not checked in, then the display will show “PASS” and all calls, check in time, amount and name will be shifted to the new room.

4. Press the RLS key.

Note : A room can be shifted only once. Pls. note while shifting a room, advance amount will not be shifted.

Reprint Room Bills This feature allows you to take a reprint of the bills of any checked-out room. The reprint of the previous bill is possible only if room has not yet been checked in again. To reprint check out bills (Re-chkout)

Step Action You get

1. Press CHK-OUT / CONF key. Display will show "CHECK OUT :

2. Enter desired room number. If the room number is correct and is not checked in, you will get a reprint of the check-out bill.

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Wake up Alarm

Operator can set the wake up alarm for a room. At the time of alarm, the telephone in the room will ring. If the guest does not pick up the handset of the instrument within one minute, the alarm will be diverted to the main operator indicating that the ALARM ring had failed. Alarms can be set only for the next 24 Hours. If at the time of alarm the extension is busy then it will ring after one minute. If self-alarm is also set by the guests then the latest setting will be effected. To set an alarm for a room

Step Action You get

1. Press the EMG/ALARM key.

2. Dial the Room Number. An arrow will be displayed on the KTS.

3. Enter the wake up alarm time in the 24 hour format.

4. Press the RLS key.

Cancellation of alarm for a room

Step Action You get

1. Press the EMG/ALARM key.

2. Dial the Room Number. An arrow will be displayed on the KTS.

3. Set the wake up time `HH & 60’

4. Press the RLS key.

Important : This feature can be used only if the room is checked in and these features cannot be set for the operator.

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Temporary Check-Out

This feature is used when a guest has gone out from his room and he doesn’t want misuse of his telephone in his absence. This feature temporarily checks out his room, after which the room will temporarily not be allowed direct dialing facility. To Temporary Check-Out a room

Step Action You get

1. Press T-CHK-OUT / PHOLD key. Display will show “CHECK OUT : Temp.

2. Dial the required Room No. If a valid room number is entered, the display will show `PASS’.

3. Press the RLS key.

Note :. After using this command, the printout of that particular room will not get printed. So this feature can be used without connecting the printer. The printout can be taken only after using the CHECK OUT command.

Temporary Check-In

This feature is used to restore the dialing facility to the room, which was temporarily checked out. To use Temporary Check-In

Step Action You get

1. Press T-CHK-IN / FLASH key Display will show “CHECK IN : Temp

2. Dial the required Room No If a valid room number is entered, the display will show `PASS’.

3. Press the RLS key

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Floor Service

In case separate room service departments are present for each floor, we can have an arrangement of having the same room service codes for each floor. This means that guests at different floors can call room service using the same number, the system will route their call to the service department on their floor. Thus enabling speedier service to the guests. The default floor service code is 87. The procedure for calling the room service is as follows : To call the floor service

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the floor service code i.e. ‘87’. Wait for an answer.

Room Status Operator can check the current status of the room whether it is checked in or checked-out. Operator can check-in a room only if it is already checked out. To Check the Room Status

Step Action You Get

1. Replace the handset.

2. Press HOLD key. Stat Rm :

3. Enter the desired Room No. You will get the status of the entered room.

Note : Floor service extension is set through system programming.

Important : Hotel Features of the DX, can be integrated with the HMS (Hotel Management Software). Refer DX CTI Manual.

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12 Flexible Keys

Check-In Key LCD Display EMG / ALARM Program Key Redial Key Chk-Out Unused Temp Chk-Out

Handset Message Temp Chk-In

DSS of 48 Keys

Speaker Phone Room Shift Key

Release Key Hold Key

Key Diagram of Executive Operator Console (Type –I)

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MSG key DND LED Check-Out key

INT LED Unused key LCD display

Handset Room-Shift SPK TChk-Out

Or PHOLD Digital Volume RDL EMG/ALARM PROG HOLD Check-In TChk-In / FLASH

RLS

Key Diagram of Operator key phone (Type –II)

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EMG / ALARM key LCD Display

MSG key Handset CHK-IN key CHK-OUT key

T-Chk-Out PROG Or PHOLD

RLS 120 keys DSS

Rm-Shift RDL key

Temp SPK HOLD key Chk-In

Key Diagram of Executive Operator Console (Type-III)

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Chapter 4 Keys on Operator Console

Audio Level Adjustment The audio level adjustment is used to control the sound that is emitted from the telephone’s speaker and handset. CORAL DX2000 XL provides three types of key phones. Two type of key phones offers digital volume control. The same volume control can be used to control handset voice level, ringer volume and speakerphone volume & works on situation specific mode. Another type of key phone offers separate volume controls for the speaker and the handset. Knobs are present on the sides of your key telephone set for both the speaker and for the handset. While conversing through the speaker, voice volume can be adjusted using the speaker volume control knob. The speaker volume will also be the same when activating background music or voice paging. While conversing through the handset, receiver volume can be adjusted using the receiver volume control knob. One-Touch Keys Each key telephone set has some one touch keys ( The number of keys are dependant on the model of the key phone) which can be programmed according to your requirement. The keys have bicolor LEDs that indicate the status of an extension or a trunk line. The keys can also be programmed to store any global Memory bank number. The programming has to be done using the system programming. The keys will glow red when the programmed extension or trunk line is busy with any extension or trunk. That will glow green when they are busy with your extension. You can use these keys to access any extension or trunk by just pressing the corresponding key. DSS (Direct Station Selector) An additional equipment can be installed with the operator key phone that will work as the part of the operator key phone. This special equipment will be known as Direct Station Selector’. The direct station selector (DSS) has some keys, each of which has a LED. DSS will be defined through the system programming. The keys on the DSS can be programmed according to your requirement. The keys can be programmed to show the status of an extension or a trunk line. It can also be programmed to store a global memory bank number. The DSS keys can be operated similar to the one-touch keys on your key set.

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Name / Dial Number Display Operator key telephone set has a 2 X 16 character LCD. When your telephone is idle, the display will show the current date and time. Whenever an internal call lands on your extension, the display will show the caller’s name and extension number. When an external call from PSTN network lands on your key phone then if the trunk line has CLI facility, the external caller’s number will be displayed on your key phone. When the key phone user dials a number, display also shows the number dialed by you. On Line Advice of Call Charge While making an external call, the display will show the numbers dialed by you. On maturity of the call, the display will show the charge for the call and also the time elapsed for the call. The duration and call charges will be updated automatically till the call is terminated.

Step Action You Get

1. Make an external call. KTS will show the dialed No.

2. Converse with the called party. Rupee paise charge of the made call & it will be updated automatically.

Note: Cost of the call will be calculated as per the Cost Table. The display of AOC is programmable.

PROG Key This key is used for programming the features of the system. For details regarding the programming of the system, please refer to the system programming section.

CHK-IN (Memo) Key This Key is used for Checking-In a room.

REDIAL Key This key is used to redial the last dialed trunk number. It is also used to call the station who has left internal message.

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SPK Key This key is used to activate the speakerphone. In order to activate the speakerphone, press the SPK key and start dialing out or speaking if a call has landed on the key telephone. Pressing the `SPK’ key is like activating the cradle. Room-Shift (TRSF) Key This key is used in Hotel Version to shift a room to the another room. RLS Key This key is used to disconnect a call after the conversation is over. Alternatively, on completion of programming, press the RLS key to come back to stand by mode. HOLD Key This key is used to put the call on hold for transferring a trunk call, alternatively, in the programming mode, the HOLD key is used to go to the next mode in programming. This key is used for knowing the room status also. MSG Key This key is used to view the left message for the operator or another extensions. This key is also used to leave an internal message to a busy extension. The MSG key is also used to view the auto redial numbers. Temp Chk-Out / P-Hold key

This key is used for T-Check-Out. This key is used to put a call on hold also. A call in conversation by the key telephone user can be kept on personal hold by pressing the P-HOLD key. This will ensure that these calls are not picked up by other key telephone users. In order to retrieve the call , press the P-HOLD key again.

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Chk-Out / Conf Key This Key is used to activate a conference. This key is used to check-out a room also. Temp Chk-In / Flash Key This key is used for temp Check-In. In order to clear an Auto redial number stored or to clear an internal message, press the MSG key which enables you to view the auto redial number or the internal message. Now press FLASH to clear the message or the number in redial mode. EMG / ECALL / ALARM key This key is used to activate the emergency call or to set the wake up alarm for an extension. Using this key, operator can override the DND extension also.

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Chapter 5 Extension Features

Internal Call

A room extension user can make an internal call to any extension in the system by the following method:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the desired extension number or press the predefined key on key phone.

Ring back tone.

Note: In case of the called extension is busy, use call back facility.

External Call : (Right Dependent)

A room extension can make the outgoing calls if operator has checked-in the room. You can make an external call through any of the trunk lines connected to the system. To make an external call:

Step Action You Get

1. Lift the handset. Dial tone

2. Dial trunk access code (0, or any other number programmed for the purpose.

Trunk Dial tone

3. Dial the Number. Ring Back tone/Busy tone

The default trunk access codes are 0, which selects any free trunk line. To select specific trunk lines the default codes are 700,701,702…...

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Attending Incoming Calls Incoming calls to your extension, will start ringing. Just lift the handset & speak up.

Step Action You Get

1. Lift the handset. Start conversation.

Call Transfer : (Right Dependent) An internal or external call received / originated can be transferred from that key phone to other extension. The call can be transferred after screening or without screening. To transfer a call

Step Action You get

1. While talking, press the FLASH key. Wait for the confirmation tone.

2. Dial the desired extension number. Hear the ring back tone.

3 If you find the called extension busy, press the FLASH key again for taking the line back.

You will get back the held call.

4

If during transferring a call, an invalid extension number is dialed by mistake, press the FLASH key again to take back the call & start the call transfer process again.

You will get back the held call & you can try again.

At this level you can either screen or connect straight away Screened Transfer:

Step Action What Happens

1. While hearing the ring back tone, wait for the answer.

2 If you get an answer from the dialed extension, announce the call & hang up.

Call will be transferred & both the parties will be connected.

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3. If none is answering the call, you can take back the calling party back by pressing the FLASH key again.

You will get back the call.

Unscreened Transfer :

Step Action What Happens

1. While hearing the ring back tone during transferring a call, hang up.

Called extension will start ringing.

During an unscreened transfer, if there is no answer from the destination extension, the call will come back to the extension that transferred the call. If at the time of call back, calling extension is busy, the call will be diverted to the operator. Call Consult This feature allows you to consult a third party while conversing with an external or internal caller. While consulting, the original caller will be put on hold and will get hold on music.

Step Action You Get

1. While talking to a party, press the FLASH key.

Confirmation tone.

2. Dial the second party number (Extension or trunk)

Talk with the second party

3. If the second party disconnects. You will get connected to the

first party.

4.

Or you can keep toggling between first & second party by pressing the FLASH key.

You get connected to the other party and the currently connected party goes on hold. This way you can toggle between two parties.

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Brokers Call This feature allows you to put a call on hold and then converse with a third party, while switching between the two calls. The party not in conversation is automatically put on hold. To activate Broker’s call:

Step Action Remarks

1. Press the FLASH key + Dial the new number. Wait for an answer.

2. When both the parties are connected Press FLASH to alternate between the two parties.

Toggling between both the parties will be possible.

Redial Extension user can repeatedly dial the last number dialed on the trunk, without pressing all the numbers again. For this follow the procedure below:

Step Action You get

1. Lift the handset. Dial tone.

2. Press the `*’ key. The last dialed number will be redialed automatically.

Call pick-up This feature allows you to answer other ringing extensions within the system. There are two types of call pickup one is `Call pick within service extensions’ & another is `pick any ringing extension’. To pick up the call within a department :

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the call pick up code (default code is 88 ) Connected to the calling party.

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Note that you can pick an incoming call within service extensions. Important: If several extensions in the group are ringing then the call pick up would be n following order: i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext. (not operator) To pick any ringing extension:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the code of the specific call pick up (default 54) + ‘Ringing extension no.’

Connected to the calling party.

Auto call back on busy extension / trunk If the called extension or trunk is found busy, this feature automatically connects you to the called party as soon as the called line is free. If the call back is for an extension, your key phone will ring as soon as the called extension becomes free. Simultaneously, the called extension will also ring. If the call back is for a trunk line, the trunk will be allotted to your key phone as soon as it becomes free and your extension will ring. On lifting your handset, you will get the trunk dial tone. To activate Call back on a busy line:

Step Action You Get

1. Dial the extension number or the PSTN selection code.

If called extension or trunk is busy, you get busy tone.

2. On getting busy tone, dial the auto call back code (default code is `8’).

Confirmation tone.

3. Hang up.

Now as soon as busy extension or trunk gets free, your key phone will start ringing.

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Listening-In : (Right Dependent) This feature enables an extension user to monitor an extension or trunk line without an audio warning to the monitored party. Listening in can be activated while attempting to call a busy extension or trunk line. To activate listen in on a busy extension or trunk line:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the busy extension or trunk no. Busy tone.

3. Dial the listen-in code (default code is ‘6’). Voice of the calling parties.

4. Hang up to terminate. Listening-in will be terminated.

Emergency call (Only from key phone) This feature allows the operator to break into an established two party call. It can be used for conveying any emergency message for an internal party. On activating emergency call on an extension, the party who was conversing with this extension, will automatically go on hold and will hear HOLD on music. To activate an emergency call

Step Action What happens

1. On getting the busy tone while calling an extension, press EMG / ECALL Key.

Connected to the called extension.

2. Announce the message & hang up for terminating the emergency call.

Conversation between original parties will be re-established.

Enter Own Supervisory Mode Several feature can be activated through supervisory mode. This feature illustrates how to enter into own supervisory mode. This programming is extension specific hence

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programmable from each extension by using the extension user’s pass code. The default pass code for all extensions is 77. To get into Own Supervisory mode:

Step Action You Get

1. Lift the handset. System dial tone.

2. Dial the code to get into the own supervisory mode followed by your extension’s pass code. By default code is 55.

You have entered into own supervisory mode.

3. Proceed with the required programming as explained in various features

By Default the pass code of all extensions is 77. However it can be changed as per your choice. Personal Password Each extension in the system has a unique pass code. This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode. The default pass code for all the extensions in the system is 77. You can change this pass code at any time. Changing of the pass code must be done from your own telephone. A pass code consists of 2 digits.

To change personal password:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial own sup code i.e. 55 + New Password + 9. Confirmation tone.

3. Hang up.

To reset the password

Step Action You Get

1. Lift the handset. Dial tone.

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2. Dial own sup code i.e. 55 + Existing Password + 8. Confirmation tone.

3. Hang up.

If the guest forgets his extension’s password then first the password should be reset to the default password by using the command `55 + Password + 8'. Now a new password can be set by the command i.e. `55 + Password + 9'.

Note : When a room is checked out, the password of the room becomes '77'.

�Caution: Once a pass code has been defined, the code is known only to you. If you forget the pass code, you will not be able to get into your own supervisory mode. In case you forget your pass code, you may take the help of system administrator

Dynamic call control The system offers a unique facility to all extension users to prevent misuse of calls from their extensions, by using this feature, an extension user can lock his dialing facility. To lock your extension

Step Action You Get

1. Dial own sup code i.e. 55 + Own Password + 4 ' Confirmation tone.

2. Hang up.

To unlock your extension

Step Action You Get

1. Dial own sup code i.e. 55 + Own Password + 5 '. Confirmation tone.

2. Hang up.

Call Forwarding Any room can forward its incoming internal and external calls to any other room using this feature.

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To activate call forwarding

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the call forwarding code i.e. 52 + Ext. No. Confirmation tone.

3. Hang up.

To cancel call forwarding

Step Action You Get

1. Lift the Handset. Dial tone.

2. Dial own sup code i.e. 55 + Own password + ‘2’ Confirmation tone.

3. Hand Up.

The default own password is '77'.

Important: This feature can be used only if the room is checked in and these features cannot be accessed from operator or to the operator.

Call forward busy Any room can forward its incoming calls to any other room only if your extension is busy. If your room extension is free, calls will ring on your own extension. This feature `Call Forward Busy’ has to be activated on the desired room extension through system programming (refer system programming part of this manual). Do Not Disturb This feature enables a room guest to inhibit your extension from ringing, but you can still make outgoing calls. Any incoming call for your extension will be automatically cancelled and the caller will get busy tone.

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To activate Don’t Disturb

Step Action You Get

1. Dial the DND code (default code is ‘84’). Confirmation tone.

2. Hang up.

To cancel DND

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the DND cancellation code (default is 86).

Follow Me All incoming internal and external calls to a room can be made to follow the extension user. In other words, the extension user can use any extension to receive incoming calls directed at his original extension. To activate follow me

Step Action You Get

1. Put your extension into do not disturb (DND) mode. Confirmation tone.

2. Lift the handset of the extension where you want to receive the incoming calls.

Dial tone.

3. Dial the code of follow me (default code is 53) + your extension number.

Confirmation tone.

4. Hang up.

Cancellation of call follow me:

Step Action You Get

1. Lift the handset of your extension. Dial tone.

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2. Dial the code of follow me (default code is 55) + Own extension password +’ 2’ .

Confirmation tone.

3. Hang up.

Important: This feature can be used only if the room is checked in and these features cannot be accessed from operator or to the operator. The default own password is '77'.

Conference This feature allows the operator to have a conference call with any combination of extensions and trunks (maximum of 8 parties). There are 2 types of conference available in the system one is 3 party conference & another is 8 party conference. The eight party conference requires a separate conference card to be installed in the system & 3 party conference is inbuilt with CCPU. 3 party conference:

Step Action You Get

1. Lift the handset and dial a internal or external number.

Conversation established with the called party.

2. Press FLASH key to put first party on hold and dial another extension number.

3. While talking to second party (internal or external), ask second party to press FLASH key.

3 party conference will be established.

Note: For having a 3 party conference with two trunk lines and your extension, second extension user should have barge-in rights.

Message As explained during the operator features, if operator has any message for you, he/she can leave an intimation for you on your extension. In this case, your extension will ring for a very

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short duration after every 1 or 2 minutes. On lifting the handset, you will get the prerecorded message like `Operator has a message for you, pls. collect from the reception’. This message will be played only if the system has Voice Guided Card. Now guest can collect his message from the reception by dialing 9. While talking to the operator, operator has to press the FLASH key on operator console for your extension to get back to normal working. Paging The system has a provision to interface with a public address system. You can have direct access to the public address system by dialing a two-digit code to make announcements. One number paging port is available with CCPU card. To Page:

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the access code of the paging. (default is `80’) Confirmation tone.

3. Announce the message.

4. Press RLS key or hang up.

Note: CCPU has single paging port. This feature requires an additional amplifier & speakers.

Voice Paging This feature can be used by the operator for activating a key phone remotely. The operator can activate the speakerphone of the called key phone & start the conversation. The speakerphone gets disconnected as soon as the operator disconnects. In case the operator does not get a reply on activating the speakerphone, because of the absence of the user, then operator can revert back to the ringing mode in order to draw the users attention if he is nearby.

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To activate the speakerphone when dialing a key phone extension:

Step Action You get

1. Dial the extension number. Ring back tone.

2. Dial code for speakerphone activation (default is ‘2’). Start conversation.

To revert back to ringing mode:

Step Action What happens

1 On activating the called key phone, if no answer is found, dial the code for reverting back to ringing mode. (default code is ‘1’).

Called extension start ringing again.

Note : Operator cannot be activated using this feature. Background Music This feature enables you to listen the background music , which is connected to your system. The background music will be played by the speaker of the operator key telephone set. The background music source can be a CD player or any other music player, which can be connected to the external music point on the CCPU card. Once background music is activated, external music will be played on the speaker of your key phone. When an incoming call (both internal and external) lands on your extension, the background music will be stopped & your key phone will ring. After the conversation, when you replace the handset, the music will continue. To listen to background music

Step Action You Get

1. Lift the Handset. Dial tone.

2. Dial the access code for back ground music (default code is ‘82’).

Listen to the music.

3. Press RLS key.

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To cancel background music

Step Action You Get

1. Lift the Handset. Dial tone.

2. Dial the access code again for back ground music (default code is ‘82’).

3. Press RLS key. Music will be stopped.

Auto Redial This feature can be used to put an external number in auto redial mode. The system will automatically dial this number at a predefined interval of time and on getting a ring back tone from the trunk side, connects the line to you and your key telephone display will show the telephone number connected to you. If at the time of transfer, your extension is busy, the external party will be put on Hold On music. Note: Auto redial works on CPTD (Call Progress Tone detector) basis. If call progress tones are working at correct frequency & gain on your trunk lines than only this feature will work. To put a number in auto redial:

Step Action You Get

1. Press HOLD followed by RDL key from key phone. Confirmation tone.

2. Press RLS key.

To put a number in auto redial from SLT:

Step Action You Get

1. From SLT, press FLASH followed by #. Confirmation Tone.

2. Hang up.

Note: The number of time which the system dials your number in auto redial mode and the time interval between two consecutive tries have to be defined in the system Programming. You can put more than one number in auto redial mode. The status of each number put in auto redial can be viewed by pressing the MSG key. The display will show the telephone

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number put on auto redial and the number of tries left for this number. For viewing the status of the next number in auto redial, press MSG key again. To cancel any number put in auto redial, press FLASH key while viewing the status of the number. To cancel auto redial number in progress:

Step Action You Get

1. Lift the handset. System Dial tone.

2. Press MSG key followed by FLASH key when that specific number is on display.

Auto Redial will be cancelled.

3. From SLT,dial the auto redial cancellation code i.e. 59 followed by own extension no.

Auto redial will get canceled.

The auto redial gets cancelled automatically when the call matures. Special Trunk Group Access A separate trunk access code can be given for certain trunks. These trunks have to be grouped accordingly through the system-programming mode. This feature can be used for giving a separate code for accessing trunks with STD/ISD facility. To access the special group

Step Action You get

1. Lift the handset. System Dial tone.

2. Dial the access code of specific trunk group (default code is `89’).

Trunk dial tone.

3. Dial the external telephone number.

Private Line If a room guest wants to have a dedicated trunk line for him, operator can define a private line for that guest extension (Refer operator features). A trunk line can be set as a private line for an extension user. Private line can be accessed by that extension user only.

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Note : Setting of the private line will be done by the operator. Boss Secretary System A room guest can route its incoming internal and external calls through any other extension using this facility. The first extension becomes the BOSS while the second extension works as a SECRETARY. All incoming calls for the ‘BOSS’ will land at ‘SECRETARY’ extension while only the secretary is able to call the ‘BOSS’ and transfer calls to him. However, the ‘BOSS’ can dial outside directly or ask the ‘secretary’ to make a call and transfer it to him.

Note: Boss and secretary extension have to be so defined in the system programming.

Auto Lift & Auto Drop If a room extension is a KTS, he can have a facility wherein the user if busy with some other work at hand, can still answer the calls by using the facility of Auto Answer/Auto Lift. This feature activates your KTS to answer all incoming internal calls automatically. Incoming internal calls to your extension will automatically get connected after a predetermined number of rings and the speakerphone of your KTS is enabled. Now you can answer the call totally hands free. To enable auto lift and auto drop on key phone:

Step Action You Get

1. Lift the handset. System Dial tone.

2. Dial the own sup code i.e. 55 + Ext PW + 6’. Confirmation tone.

3. Press RLS key.

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To enable auto drop on key phone:

Step Action You Get

1. Dial the own sup code i.e. 55 + Ext PW + 7. Confirmation tone.

2. Hang up/ Press RLS key.

To disable auto lift and auto drop on KTS

Step Action You Get

1. Dial the own sup code i.e. 55 + Ext PW + 0. Confirmation tone.

2. Hang up/ Press RLS key.

Important: This feature can be used only if the room is checked in & these features cannot be accessed from operator or to the operator.

�Caution: Leaving your workstation while auto answer is activated will cause your station to answer an incoming internal call. In such a situation, if there is any conversation going on in the room, the incoming caller will inadvertently listen into the conversation.

Set Self Alarm

A guest can set an alarm using his extension. At the preset time, the extension will start ringing. On lifting the handset, hold on music will be heard. If VSN-2 card is installed in the system, alarm message will be played instead of the hold on music. To activate the alarm on your own KTS

Step Action You get

1. Dial the alarm code (default 51) + HH + MM’ Confirmation tone.

2. Press the RLS key.

Where HH is the hours in 24 hours format and MM is the minutes

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To cancel the alarm

Step Action You get

1. Dial the alarm code (default 51) + 00 + 60’ Confirmation tone.

2. Press the RLS key

The operator also can set the alarm for any room. If both guest & operator are setting the wake up alarm then latest setting will come in effect.

Important : This feature can be used only if the room is checked in & these features cannot be accessed from operator or to the operator.

Floor Service

In case separate room service departments are present at each floor, we can have an arrangement of having the same room service codes for each floor. This means that guests at different floors can call room service using the same number, the system will route their call to the service department on their on floor, thus providing speedier service to the guests. The default floor service code is 87. The procedure for calling the room service is as follows : To call the floor service

Step Action You Get

1. Lift the handset. Dial tone.

2. Dial the code of the floor service (default code is ‘87’).

Wait for an answer.

Note : Floor service extension is set through system programming.

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Chapter 6 System Programming

How to enter into system programming mode System programming can be done from the operator console only. For system programming, original numbering plan of extensions & trunks will be used. System programming from operator console or key phone

Step. You Dial KTS Display/Tone

1. Press PROG / FUNC key. “Password”

2. Enter System programming password. “Mode”

3. Proceed with the desired programming command.

Key phone display will show the entered command.

4. After entering the command, ‘Pass’ indicates success of the programming & ‘Error’ indicates programming failure.

5. For next command, press HOLD. Mode.

6. Commence with the programming.

7. RLS Key.

Various system programming commands are explained further.

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Programming Commands Factory Reset This command is used to reset CPU. Hard reset will erase all the done programming in the CPU while a soft reset will only re-start the CPU without affecting the current settings.

14 X

141 - To clear memory and set to factory default setting. (Hard Reset). 149 - To reset system without changing any setting. (Soft Reset). Set System Time DX has a real time clock. This command is used to define the system time. The command is,

43 HH MM SS Where HH is 00 to 23 as hours. MM is 00 to 59 as minutes. SS is 00 to 59 as seconds. Set System Date This command is used to define the system date. The command is,

61 DD MM YY W Where DD - is new day of month 01 to 31. MM - is new Month of year 01 to 12. YY - is new Year for system 00 to 99. W - is new day of Week 0 to 6.(SUN - SAT) Please note that software will not check for validity of day of the month i.e. if invalid day is entered then it will result in carrying over the mistake i.e. if 31/02/96 Sunday is entered, it will result as 01/03/96 Monday because of RTC chip controller.

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How to reset the RTC System RTC can be reset to the default value. To reset the RTC, command is,

499 111 111 Note that this command will show `error’ Setting Main Operator/Aux Operator An extension (key phone or analog phone) can be defined as the main or aux operator.

31 Ext Y Where Ext - 200, 201,.....499, the extension is to be set as operator. Y - 8, to set extension Ex as main operator. Y - 2, 3 and 4, to set extension as 1st, 2nd and 3rd auxiliary operator respectively. Y - 5 for no extension as auxiliary operator. Auxiliary console is an extension, which will help main operator to handle incoming traffic. An incoming call or internal call to the operator will be automatically transferred to the auxiliary console If the main console is busy. Auxiliary 2 can be set only if Auxiliary 1 has been set. Default : The 1st digital port is the main operator. No port as auxiliary is set. If no digital port is available, then first analog port is main operator. Setting of DSS Extension This command is used to define a digital port to work as a DSS. DX offers 3 types of DSS. I.e. 120 keys / 64 Keys / 48 Keys. This command is, To define the 120 Keys DSS, command is, 36 Ex 4 - Set DSS as Type 1 with 1to 120 keys. 36 Ex 5 - Set DSS as Type 2 with 121 to 240 keys. 36 Ex 6 - Set DSS back as KTS extension. The value of Ex will be original number of digital port. Default : Second digital port is defined as DSS for the first digital port.

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Important : After using this command , set a KTS as the DSS operator by using the command `41 + DSS + KTS’. As DX offers 3 types of DSS i.e. 120 keys, 48 keys & 64 keys. The above commands are sufficient for defining 120 keys DSS. But if 48 keys or 64 keys DSS is installed, following commands also are required to define the 48 or 64 keys DSS. To define the 48 / 64 keys DSS - First define the DSS by the command - 36 + DSS Ext No. + Y Now define the first or second 48/64 keys DSS -

PROG + P/W + 54 + AAA + XXX + 00

Note that this command will show `Error' Here, the value of the AAA will be (11264 + Last 2 digits of original extension no. of DSS) The value of XXX will be 002 for first 48/64 keys DSS & 003 for second 48/64 keys DSS. For example, if ext no. 209 is supposed to be set as the first 48 / 64 DSS, commands will be,

PROG + P/W + 36 + 209 + 4

PROG + P/W + 54 + 11273 + 002 + 00 To define the 120 keys DSS back from 48 / 64 keys DSS, command will be ,

PROG + P/W + 54 + AAA + 000 + 00 After defining the 48 / 64 Keys DSS, keys description of 48/64 keys DSS will be as follows -

Key No. Setting Key No. Setting 001 ` 025 E 002 026 F 003 ) 027 G 004 * 028 H 005 + 029 I 006 , 030 J 007 - 031 K 008 . 032 L 009 / 033 M 010 0 034 N 011 1 035 O 012 2 036 P

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013 3 037 Q 014 4 038 R 015 5 039 S 016 6 040 T 017 7 041 U 018 8 042 V 019 9 043 W 020 space 044 X 021 A 045 Y 022 B 046 Z 023 C 047 024 D 048

Allocate DSS To KTS After defining a digital port as a DSS, define the key phone for which DSS will work. To define the same, command is,

41 DSS KTS

Where, DSS - 200,201,....etc. KTS - 200,201,....etc. This command is used to allocate the DSS for a KTS ext., which is set as the DSS operator. Example : If extension 201 has to be allocated as DSS for KTS extension 200, then the command is `41 201 200’. Important: Before this command, set digital port as DSS by using the command 36 EX Y. Set KTS Flexible Keys This command is used to program the flexible keys of a key phone including operator key phone. To define the flexible keys, command is,

44 D K F Where, D - 0 K - 01 to 16 for Keys on KTS instrument. - 17 to 20 for A to D keys on 4x4 matrix phones. F - 200, 201....etc. for extension numbers.

- 700, 701....etc. for trunk lines.

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Default : As per the system configuration. The trunks are first allocated from the first key onwards, and the rest of the keys are allocated to the extensions starting from the first extension onwards. Set DSS Keys This command is used to program the keys of the DSS. The command is,

45 K F Where, K - 001to 120 For the keys on the first DSS & 121 to 240 for the keys of a

second DSS. F - 200,201,....etc. for extensions. - 700,701,....etc. for trunk lines. Default : As per the system configuration. The trunks are first allocated from the first key onwards at the top of the DSS, the extensions are then allocated from the bottom key onwards till all the extensions are accounted for. Set Flexible Numbering Plan This command is used to define the numbering plan of the system. Pls. note the following for the numbering plan – a) Any extension number, trunk number including feature codes can be flexible. b) For extension numbering plan, single to 4 digits digits numbering plan can be defined. c) Already existed numbering plan can not be used. To define the numbering plan, command is, 63 O N Where `O’ is the 3 digit old numbering plan & `N’ is the new 4 digit numbering plan of an extension. Default : Hardware numbers and the software numbers are the same. Example: To change 200 to 299, programming command will be ”63 200 0299”. An original hardware number has to be given a new number if the same number has to be allocated as a flexible no. e.g., if an extension has to be given a flexible number of 201, then the original hardware extension of 201 has to be given a new number.

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Print System Flexible Numbering Plan This command is used to get the flexible details. The command is,

1 9 0 On entering this command, system will print the following information on the printer port. This command will not show the feature codes. Numbering Plan C00,P0 - 200| C00,P1 - 201| C00,P2 - 202| C00,P3 - 203| C00,P4 - 204| C00,P5 - 205| C00,P6 - 206| C00,P7 - 207| C01,P0 - 208| C01,P1 - 209| C01,P2 - 210| C01,P3 - 211| C01,P4 - 212| C01,P5 - 213| C01,P6 - 214| C01,P7 - 215| C02,P0 - 700| C02,P1 - 701| C02,P2 - 702| C02,P3 - 703| C02,P4 - 704| C02,P5 - 705| C02,P6 - 706| C02,P7 - 707| `C00’ represents the card no. & `P0’ to P7 represents the port no. Bulk Range Programming The system software is designed to accept range programming where a range of extensions or trunks, which require similar programming, can be specified. It should be noted that all the extension or trunk numbers should be in series to affect such programming.

00 CC S E .. Where CC is the programming code.

S is the starting parameter, which denotes starting Ext., trunk, group, etc. E is the ending perimeter, which stands for last Ext., trunk, group, etc.

Example : To program extensions 210 to 220 to have class of services of 3 & 1 for day and night mode respectively, the command that can be given is 00 42 210 220 3 1 1 where S=210 (starting extension number) and E=220(ending extension number) Note : Parameters S & E are 3-digit numbers. Enable / Disable a Line This command is used to disable or enable an extension or a trunk. The command is,

30 LN 2 - For disable a line. 30 LN 3 - For enable a line.

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Where LN - 200, 201,....etc. for extension numbers. LN - 700, 701,....etc. for TRK 1, TRK 2,.... etc. for trunks. Default : All CO and extension lines are enabled. Trunk Dialing Type A CO line can be defined to dial in either DTMF / TONE or DECADIC/PULSE mode. The command is, 30 TRK 1 - Set trunk in TONE dialing mode. 30 TRK 0 - Set trunk in PULSE dialing mode. Default : All trunks are in pulse mode. Set Trunk Metering Type This command is used to set the metering on the analog trunk line either by setting it on time base or on polarity reversal. DX with CCPU & XL CPU can sense the polarity reversal only. To define the signaling on analog trunks, command is,

39 TRK X Where X - 0 For Time base and Call progress tone detection. - 1 For Polarity reversal. When the metering type is set as Time based / CPTD, for near perfect billing the CPTD takes over and overrides the time based function on maturity of the call, even if the time based metering has already started. The time based function is therefore used only when the CPDT fails to operate due to poor line conditions. Default : Trunk metering is set to time base for all the trunks.. Time Base & Delayed Dialing Time This command is used to define the two parameters.

a) Start time for Time Based Metering. b) Time delay before redial.

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The format of the command is,

23 T D Where `T’ is the time delay to start time based metering. Its value can be 2 to 9 in multiple of 10 seconds. & `D’ is the time delay for start dialing while redialing. The delayed dialing is useful while redialing, when there is a delayed dial tone on the CO. Its value can be 1 to 9 in multiple of 100 ms. Example: For T=2 , the time base is 20 seconds, and calls will be recorded after 20 sec’s. For D=2, dialing will start after 200 milisecs. Default: T - 2, D - 2. Incoming Trunk Landing Type The incoming trunk calls through each CO line can be defined to land in one of the three following ways: Landing at operator console: Incoming CO line lands at the CONSOLE only. This line can be picked by dialing ‘6’ from any extension. Landing at one termination: Incoming CO call rings only at one defined extension. Landing at DISA (Requires a VSN2 ): In this mode, the incoming call is directly attended to by the system, where the caller is greeted by a VRR message. After playing the welcome greeting, call will be diverted to DISA ANSWER PORT. Further, call landing type can be set for the Day and the Night mode. Here ‘D’ is the landing type in day mode & ‘N’ is the landing type in night mode. The command for the same is,

42 TRK D N 1 D/N can have the following values- D / N - 3 For Ringing at Operator Console. - 4 For One Termination of CO line. - 5 DISA with VRR welcome message. Default : Incoming calls through all trunk lines land at the Operator Console.

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One Termination Ext For Trunk This command is used to define the one termination extension for a trunk. Before this command, the landing of the desired trunk should be defined as one termination..

41 TRK EXT 41 TRK EX - Set EX line as one termination for CO line TRK. Where TRK - 700, 701....etc. EXT - 200, 201....etc. Default : No trunk is set on one termination. DISA Messages Recording The VSN card can be used to store voice messages, which can be used for the following purposes: a) To play a greeting message for all incoming trunk line programmed for DISA landing.

After playing the greeting message for an external caller, system will divert the trunk call to the DISA ANS PORT.

b) To play an alarm message when an extension user lifts his handset on an alarm call. c) To play an intimation message, if there is any message for a guest. To record the various message, command is – 11X

116 Welcome Message. Max. Msg. time 9 seconds 113 Wake Up Alarm Max. Msg. time 9 seconds. 114 Guest Intimation Msg Max. Msg. time 9 seconds.

Note : For the details, please refer chapter `Voice Guidance Services’ of this manual. Important: It is recommended that all the DISA messages should be recorded through any of the key phone. Setting of `DISA ANSWER PORT’ If a trunk line is defined in `Direct Inward Station Access’ i.e. DISA landing, on incoming through that trunk line, system will play the Welcome greeting & than the call will be diverted to the DISA ANSWER PORT.

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To define an extension as DISA ANSWER PORT, command is,

31 Ext 7 31 EX 7 - To set the extension `EX’ as DISA ANSWER PORT. Default: First digital port is defined as DISA ANSWER PORT Feature Locking This command is used to lock or unlock some system features for avoiding the misuse of the features. The command is, 24 F l 24 F 1 To lock a feature i.e. to remove the feature. 24 F 0 To unlock a feature i.e. to make the feature available in the system. Where, F - 1 For call forwarding. F - 2 For Listening in. F - 3 For follow me F - 4 Reserved. F - 5 External IVR access from key phone F - 6 For Don’t disturb F - 9 For all Default : All features remain unlocked. Room / Service Phone This setting is required to defined the `Floor Service’ & `Room to Room Call Restriction’. An extension can be defined either as room extension or service extension.

31 EX 1 - Set EX as Room phone. 31 EX 0 - Set EX as Service phone.

Where EX = 200,201,202,……. A room phone can’t call another room phone however they can talk through operator. A room phone can call a service phone & vice-versa. Default: All extension as service phones.

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Call Transfer Rights To transfer a call, extension should have call transfer rights. To enable the call transfer rights on an extension, command is, 32 EX 1 - Extension EX can transfer external calls. 32 EX 0 - Extension EX cannot transfer external calls. Where EX = 200,201,202,….. If call transfer right is removed then the call can neither be put on hold nor transferred. Default: Available on operator only. Setting of Floor Service for Room As explained earlier, to define the floor service extensions, command is,

41 Ex Ey 41 Ex Ey - Set EY as floor service for a line EX. which is already defined as ROOM extension. & Ex & Ey = 200 to number of extensions. Default : No floor service is set. Important : Before this programming, set Ex as room by the command `31 Ex 1' & set Ey as service extension. Gate Phone An extension can be defined as agate phone. When a gate phone is lifted, it automatically establishes a hotline to the operator. An extension cannot program itself as a gate phone.

30 EX 1 - Set Ex as gate phone. 30 EX 0 - Set Ex as Normal phone.

Where Ex - 200, 201,....etc. corresponding to extension numbers. Default: No extension is set as gate phone.

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Paging Rights As CCPU has one paging ports in-built and this has to be connected to an external amplifier system. An extension having paging facility can make an announcement through the speakers. This command is used to give the paging rights to an extension. The format of the command is,

33 Ext X Where 33 Ex 1 Paging is allowed for extension EX.

33 Ex 0 Paging is not allowed for extension EX. Where EX - 200,201,....etc. Default : All extensions have this facility. Listening-In This feature allows an extension to listen the conversation of the conversing parties. The listening extension cannot participate in the conversation. The command is,

35 Ext 1 35 Ex 1 - Listening in is allowed for extension Ex. 35 Ex 0 - Listening is not allowed for extension Ex. Where Ex - 200,201,....etc. Default: Available on operator console only. Call Disconnection For Extension This command can be used to disconnect CO calls for individual extensions. On setting this feature on an extension, extension user will hear a beep tone before the 15 seconds of the predefined time. The command is,

35 Ext Y Where, Y - 2 To disconnect both incoming and outgoing calls. - 3 To disconnect only outgoing calls. - 4 To disconnect only incoming calls. - 5 For no calls to be disconnected.

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If commands 35 Ex 3 and 35 Ex 4 are used simultaneously for an extension, they become additive and are equivalent to command 35 Ex 2. If this command is used then define the call disconnection time also by the command ‘16X’ . If ‘call disconnection time is not set then the call will be disconnected after 3 minutes as the default value of ‘X’ is 3 minutes. Default : This feature is not set for any extension. Call Disconnection / Warning Tone Time The call disconnection time for external calls can be set using this command. 16 X Where X - 1 to 8 minutes. Default : 3 minutes if call disconnection or warning tone is enabled on any extension. Call Duration Warning Tone On enabling the warning tone on an extension, extension user will get the a beep tone before the predefined time. If call disconnection also is set on that extension, call will be disconnecting at predefined time. The format of the command is,

35 Ext Y 35 Ex 6 - For warning tone OFF 35 Ex 7 - For warning tone ON Warning tone commands can be used simultaneously where there will be a warning tone followed by the disconnection of the call. Call warning tone tine & call disconnection time setting will be done through the same command i.e. `16X’. Default: Not defined for any extension.

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Reset extension password As explained in user part, an extension can have his own password. If an extension user forgets his password, that can be reset to the default. By default the password of all the extensions is 777. The command is,

38 EXT 1 Where Ex = 200, 201,....etc. Default : For all extension as 777. Setting of Boss Line DX offers a unique feature i.e. Boss-Secretary system. An extension can be defined as Boss & another extension can be defined as the secretary for the boss. All the calls of the boss, will be routed through secretary. Only secretary can transfer the calls to the boss. This command is used to define an extension as Boss. 39 EX 1 Set Extension Ex as a BOSS line. 39 EX 0 Reset BOSS Extension Ex as a normal line. If a line is defined as a BOSS then it is necessary to define another line as its SECRETARY. Note: One Boss can have only one secretary & no extension is set as BOSS extension. Default: No extension is defined as Boss extension. Set secretary line This command is used to define an extension as the secretary of the Boss extension. The command is,

41 Ex Ey 41 Ex Ey Set Ey as secretary for a boss extension Ex. Where Ex and Ey - 200,201....etc. Note : One secretary can have multiple Bosses. Default : No extension as SECRETARY extension.

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Second Trunk Pick-Up Rights This command is used to either bar or to allow an extension to access a second trunk line after putting the first trunk line on hold. A key phone user should have this right for making 3 party conference. The command is,

39 Ext Y Where Y - 5 To allow second trunk line access. - 6 To disallow second trunk line access. Default : No extensions have this facility.

Dialing rights of an extension This command is used to define the dialing rights of an extension. This command will set dialing rights during the Day and the Night time. The command is,

42 EX D N 1 Where EX - 200, 201...etc. & `D’ is for dialing rights during day time & `N’ is the dialing rights during night time. The value of D/N will be, The value of D & N will be - 0 Only Internal Call.

1 Only local but level one not allowed. 2 Only local but restricted digits are not allowed. 3 All types of local call. 4 Only local & STD calls. 5 Local, STD & ISD

Default : All extensions have only local call rights. Single / Two Digit Restriction This command is used to define the restricted digits. Single or two digits can be restricted. All the external telephone numbers started from the restricted digits, cannot be dialed out , if the extension user is pertaining `restricted digit dialing level’.

52 D1 D2 D3 D4 D5

Where D1,D2,D3,D4, D5 are the first single/ two digits of the phone numbers restricted from dialing. A maximum of 5 digits can be programmed for restriction. This feature is effective for the extensions having class of service as ‘1’.

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Example : If it is required to restrict single digit ‘1’ , ‘2’ , ‘25’ , ‘35’ then program as ‘52 01 02 25 35 00 ‘ and if two digits ‘11’ and ‘22’ are to be restricted then program as ‘52 11 22 00 00 00’ Default: No digit is restricted. Set Extension Name This command is used to define the extensions name. If a key phone user calls another extension, extension name will be displayed on the key phone of the caller. Extension name will be defined while checking-in a guest but if by any reason, that time name of the guest is not defined, operator can defined through this command also. The command is,

92 EX A B C..... + H.F Where Ex is extension number. A, B, C.... are ASCII codes for filling names (names) corresponding to 65, 66, 67.... The ASCII codes are given below: 32 - Space 33 - ! 34 - “ 35 - # 36 - $ 37 - % 38 - & 39 - ‘ 40 - ( 41 - ) 42 - * 43 - + 44 - , 45 - - 46 - . 47 - / 48 - 0 49 - 1 50 - 2 51 - 3 52 - 4 53 - 5 54 - 6 55 - 7 56 - 8 57 - 9 58 - :

59 - ; 60 - < 61 - = 62 - > 63 - ? 64 - @ 65 - A 66 - B 67 - C 68 - D 69 - E 70 - F 71 - G 72 - H 73 - I 74 - J 75 - K 76 - L 77 - M 78 - N 79 - O 80 - P 81 - Q 82 - R 83 - S 84 - T 85 - U 86 - V 87 - W 88 - X 89 - Y 90 - Z

Example: To enter name as ARUN for the ext 201, enter `92+201+65 + 82 + 85 + 78 + H.F’.

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Enable System Budgeting This command is used to enable or disable some system features. The command is,

25 F A For F - 4 Call budgeting/Collect Advance. & A - 0 Disallow A - 1 Allow Default: All are disabled Extension-wise Call Budgeting This feature should be enabled for those room extensions on which budgeting is supposed to be enabled. 34 EX 1 - Calls from extension EX are budgeted. 34 EX 0 - Calls from extension EX are not budgeted. Where EX = 200 to no. of extensions. Default : Not available at any extension. Note : To avail budgeting feature, budgeting should be enabled through system programming i.e. command `2541'. Call Budgeting Amount This command is used to define the budgeting amount for an extension. The command is,

65 EX MMMM Where EX is the desired extension & MMMM is the budgeting amount for the extension EX. The value of MMMM can be 9999 maximum. An extension user can only make calls upto the amount fixed. Once the budgeted amount is expired for the extension user, the extension automatically loses the outward dialing facility. In case the budget amount has to be increased again this can be done with the same command by adding the additional amount.

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Advice of call charges display on key phone While making the outgoing call, KTS shows the advice of call charges (AOC) also. This advice of call charges are calculated as per the Cost & Code Table of the system. Display of AOC on KTS can be enabled or disabled as per the user’s wish.

To Enable the AOC - 33 EX 6 To Disable the AOC - 33 EX 7

Call Forward Busy A service extension can forward his incoming calls to be forwarded to a predefined extension in case if his own extension is busy. To define the same, command is,

41 EX1 EX2 Remember that this feature will work only for service extensions. Now for enabling call forward busy on Ext. 1 to Ext. 2, the command is 41+Ext.1+Ext. 2. For cancellation 41 + Ext. 1 + Ext 1. Set / Reset Check-Out Bill Fields This command sets the field for entering and printing of the following details along with the check-out printout. To enable the various billing fields, command is, 51 C D E F G H I 000 Where C - Serial number D - Room rent E - Food bill F - Laundry bill G - Miscellaneous H - Tax I - Advance 1 - is to enable 0 - is to disable, else no change. Default: All fields are disabled.

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`Don’t disturb’ Mode Setting for Checked-Out Room If an extension which is defined as a room, is checked-out, that room will set in `Don’t disturb mode’. It can be programmed that room should not be set in DND mode (if required). To enable the same, command is 56 + 00 + 049 + 001 + 00 To disable the same, command is, 56 + 00 + 049 + 000 + 00 Remember, room extensions will come in DND mode only if that room extension is defined as `room’. Default: Extensions defined as `room’ will be in DND mode on checking-out. CLI on Analog Trunks If CO lines are having the DTMF CLI facility, DX can capture the DTMF CLI. To enable the capturing of the CLI on the CO lines, command is, 56 + 00 + 125 + 001 + 00 - To enable the CLI on analog trunks. 56 + 00 + 125 + 000 + 00 - To disable the CLI on analog trunks. Important: To avail this feature, ATC/ATD should be loaded with the DTMF receiver for CLI detection. Setting of CLIP Timer for detecting CLI On landing an incoming call through analog trunk carrying CLI, DX needs some time to detect the CLI properly. This time is known as `CLIP Timer’. To define the same, command is, 56 + 00 + 048 + 00X + 00 Where `X ‘ is the time in seconds. Default: CLIP Timer is 5 seconds. Trunk CLI Extending while transferring a trunk call While transferring a CO call, first extension’s CLI will be extended & if unscreened call transfer is made, trunk CLI will be forwarded. However trunk CLI can be extended before making the unscreened transferred.

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To enable the same, command is,

56 + 00 + 125 + 129 + 000 - To enable the trunk CLI transfer 56 + 00 + 125 + 001 + 000 - To disable the trunk CLI transfer

Default: Disabled CLI on SLT DX can extend the CLI on SLT also. To enable the same on SLT, following programming is required.

33 Ext 3 - To enable the CLI on a SLT 33 Ext 2 - To disable the CLI on a SLT

Further, while regenerating the CLI on SLT, DX generates the CLI between first two rings. With SMD based Line cards, command will be

56 + 00 + 051 + 001 + 00 However DX can generate the CLI before the ring also. For the same, command will be,

56 + 00 + 051 + 000 + 00 Important : With SMD line cards, CLI is generated between ring while with DIP type line cards, CLI is generated before ring.

Trunk & extension grouping for CO access This command is used for grouping of the extensions for giving them the right of some particular trunks for making outgoing calls. Following is the concept for trunk-extension grouping for trunk accessing. Pls. refer the below diagram. There are total 10 groups for extensions & trunks. As per this diagram, extension of group 0 can access all the trunk groups. Extension group 1 can access the trunk group 0 & trunk group 1. Extension group 2 can access the trunk group 0 & 2 & so on. An extension can be defined only in one extension group while a trunk can be defined in multiple trunk groups. If an extension is defined in another extension group, that extension will be removed from the existing extension group. If a trunk is defined in another trunk group that will be defined in that group as well as existing group.

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Trunk Group 9 is the special group. If any trunk is defined in trunk group 9, that trunk will be removed from all other groups. So before defining the trunk groups, put all the trunks in the trunk group 9 & than define the trunks in the different trunk groups as per the requirement. For grouping of the trunk & extensions, command is,

37 Ext / Trk G To put an extension in group 1, the command will be, 37 Ext 1 To put a trunk in Group in group 1 only, first put the desired trunk in group 9 & than put it in group 1. The command will be,

37 Trk 1 Default : All extensions in Group 0 & all trunks in all groups. Ext Group TRK GRP 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7

8 8 9 9

Auto Redial Trials & Time Interval Between Two Trials This command is used to define the number of auto redial trials & time between two successive trials. The command is,

28 D N

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Where D is duration between trials, & N is number of trials. D - 2 to 9 (For 20 to 90 seconds). N - 1 to 9 . Default : D - 3, N - 5.

Auto redial class for trunk Auto dialing class can be set for Trunk lines, where each trunk line can be defined to allow auto redialing of either Local, STD, ISD, All types of calls or no calls at all. The command is, 38 TRK Y

Where, TRK - 700, 701,.... etc. for trunk lines & Y - 0 No auto dialing on the trunk. - 1 Auto dial of local calls only. - 2 Auto dial of STD calls only. - 3 Auto dial of ISD calls only. - 4 Auto dial of all types of calls.

Default :Auto redial of all type of calls. Set special group for trunks This group will be useful when ordinary trunk and hotline trunk (given by central exchange) are used, then by dialing ‘0’, the user will get hot lines even if he does not want to use it. So to avoid the same, put the hotline trunks in this group. After setting the hotline trunk in this group, hotline will not be selected by `0’. The trunks defined in this group are known as Hotline trunks. So this group can be known as Hotline group. One step further, if more than one trunk are defined in this group, the trunks of this group will be selected either by `89’ or corresponding trunk access codes. Means this group can be used to define a different group for STD/ISD trunks. To define a trunk port as hotline, command is,

39 TRK X 39 TRK 4 - Set as Ordinary line. 39 TRK 5 - Set as Hot line. Default: All trunks lines are set as ordinary lines.

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Set Flash Time of System This command is used for changing the flash timings of the system for flashing from the SLT. Note that flash time will be defined for entire system. Different flash time can not be defined for individual extensions. The command is,

28 T P Flash time of the system can be set by this command. Where T is the flash timings & it can have values from 0 to 7. Where ‘0’ is corresponds to 70 ms, 1 for 100 ms, & so on upto 700 ms. ‘P’ is the percentage of range allowed for T. P can have values 0 to 4 for 10% to 50 % respectively. Defaults : T - 5 & P - 4 i.e. default system flash timings are 500ms with 50% range. Important : After setting of the flash time, soft reset of the system is mandatory. Change System Password As to enter into the programming mode, DX requires a 4-digit password. By default it is `1234’. Using this command, system password can be re-programmed to prohibit unauthorized access to system programming. The command is,

81 NNNN NNNN 1 Where NNNN is the new password pressed twice. Please note that once password is forgotten there is no way to retrieve it or change it. The password can be set back to its default setting of 1234 only by disconnecting the power supply to the RAM chip of the system (for that contact CORAL engineer). Default : Master password as 1234. Auto Change Over Timings DX can work in two modes that is `Day’ mode & `Night’ mode for different behavior of various features. At the predefined timing, DX will changeover its mode automatically. However it can be changed manual also (refer D/N mode changeover manually). This command is used to define the auto day & night changeover timings.

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The command is, 82 W HH MM hh mm

Where W - is day of week 0 - 6, & 0 as SUNDAY. HH - is day mode start hours 00 - 23. MM - is day mode start minutes 00 - 59. hh - is day mode end hours 00 - 23. mm - is day mode end minutes 00 - 59. Default : 09:00 hrs. to 18:00 hrs. for all days.

Manual Day / Night Mode Setting This command is used to changeover the D/N mode manually. 181 - To get the system in day mode 180 - To get the system in night mode Note: Manual Day/Night Changeover can be done through direct command also `9 + Night Code + 0/1’.

Set Night Code The system can be manually changed over to night mode from Day mode or vice-versa, from any extension, using this two digit NIGHT CODE. 21 ZZ Set Night Code as ZZ. Where ZZ is the night code. For example, to define the night code `33’ enter the command `2133’. Default : Night code is 99.

Length of the local Tele number for printing

54 + 62203 + 00 + X + 00

Pls. Note this command will not show `pass”. It will show `error’ while it will be registered. The value of X will be more than 3. Pls. Note that this command is applicable only for local calls. & maximum length of the local telephone number is `8’.

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Host computer interface If any call billing software is interfaced with DX, all the call billing information will be sent to the computer through serial port. All the handshaking packets that are required for interfacing, call billing software will send (for various handshaking packets, refer DX CTI Manual). Nothing is required to be set within the DX. Sometimes, it is required to send the call data again to call billing software or sometimes it is required to stop the sending of the call details to the CBS. If it is required, than following commands will be required. 126 - Start sending the Call details to the CBS. 127 - Stop sending the Call details to the CBS. 128 - Re-start sending to CBS 125 - This code is reserved and is used only for factory testing. Note : If the HMS / CBS are integrated with DX, there is no need to set the above commands. HMS power on message i.e. “%H$” sets the desired commands automatically. For complete details for HMS integration, refer the HMS/PMS interface manual.

Host Always Ready If a call billing software is integrated with DX, DX will send all the call details to the call billing software. DX expects the acknowledgement of each & every call also from the HOST (Call Billing Software). If host is not sending the acknowledgement of the call, DX will not send the next call packet to the host. (For details, refer DX CTI Manual) But sometimes, due to some reason, Host can not send the acknowledgement of the call. Host waits for the call details without sending the ack for the call. So in such a case, DX is supposed to send the calls information without waiting for the call acknowledgement. So if DX is supposed to send the calls without the ack of the calls, `Host always ready’ should be enabled. The command is,

25 8 X 25 8 0 Send the data to serial port only on request 25 8 1 Don’t wait for Call Acknowledgement. Default : 25 80

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Malicious call Trace DX can generate a text packet for all the malicious calls. Those packets will be sent on the system serial port. Note that these packets will not be saved in the system buffer. As soon as a voice link is established, a malicious call packet will be generated & will be sent to the serial port. Any hotel management software / call billing software can accommodate this packet. The command is,

25 7 X 25 70 For disable the generation of the malicious call packet 25 71 For enable the generation of the malicious call packet Default: 25 70

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Chapter 7 Cost Table & Code Table

DX has its own cost table & code table to calculate the charges of the made calls. The COST TABLE is used for defining the pulse rate for each time zone & the charges also for one unit & the service charge for one call. The CODE TABLE is used for entering the various STD/ ISD codes and their corresponding entry in the COST TABLE for calculating the charges.

Cost Table Please refer the Cost table, which is attached at the end of this document. Cost Table can be defined to calculate the call charges as per the DOT tariff plan. The cost table is in the form of a matrix of 25 rows and 16 columns. In this, the first row is significant in the sense that it contains the various time zones. The time zones are used to calculate the call charges at different rate at the different time of the day. Basically time zones are useful for STD / ISD calls because DOT charges at different rate at the different timings of the day. In the default setting, the following are the time zones. However, these zones are programmable and they can be altered according to the customer requirement. Zone 1 - 00:00 to 06:00 Zone 2 - 06:00 to 07:00 Zone 3 - 07:00 to 08:00 Zone 4 - 08:00 to 11:00 Zone 5 - 11:00 to 18:00 Zone 6 - 18:00 to 19:00 Zone 7 - 19:00 to 20:30 Zone 8 - 20:30 to 22:00 Zone 9 - 22:00 to 23:00 Zone 10 - 23:00 to 24:00 The entries for the various zones are to be made in the first row. The first column of the first row is for zone 1 and the default entry is 06:00, which is the end time for the first zone. The start time of the first zone is 00:00. In the table, only end time of the zone is shown. The start time of a zone will be the end time of the previous zone. There is provision for 2 more zones, which can be utilized wherever required. In the default condition, these 2 zones are not utilized and the entries in these columns are 24:00. The 13th and the 14th column of row 1 are used for entering the start time & end time for holiday rate calculation (Applicable only if Holiday rates are enabled). The default Holiday rate start time is 08:00 and the Holiday rate end time is 19:00. The 15th & 16th column in the first row is not used and the default entries in these columns are 0.

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The second row is used for entering the default cost table for local calls. As explained earlier, the columns 1 to 10 contain the various time zones. Now starting from the second row and upto the 25th row, the entries in the columns 1 to 10 must contain the pulse rate for the corresponding time zone. In the case of local calls, there is no concessional rates. Hence in the second row, all the entries from column 1 to column 10 will be 1800, which corresponds to 180 seconds (i.e.) 3 minutes. If it is required to change the pulse rate of a local call as 5 minutes then the entries in columns 1 to 10 of second row must be 3000. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 1800. The 13th column of row 2 is used for enabling or disabling holiday rates. `0001’ in this column enables holiday rates for local calls & `0000’ disables holiday rates. The default entry in this column is 0 (i.e.) holiday rate is disabled for local calls. The 14th column is used for entering the pulse rate for holiday. The default entry is 1800. The 15th column is used for entering the charge of one unit. The default entry is 200 corresponding to Rs. 2 for one unit of local call. This value has to be entered in Paisa in four digits. For example, to set the call charge Rs. 1.26, the value will be `0126’. Means maximum call charge per pulse can be Rs 99.99. The 16th column is used for entering the service charge for one local call. The default entry is 0. This has to be entered in the same fashion as the call charge. The third row is used for entering the default cost table for STD calls. As explained earlier, the columns 1 to 10 contain the various time zones. The entries made in these columns must correspond to the pulse rate in the corresponding time zone. The default entries are as given below: 1st col of 3rd row-80 (corresponding to 8 sec) 2ndcol of 3rd row –70(corresponding to 7 sec) 3rd col of 3rd row-50 (corresponding to 5 sec) 4thcol of 3rdrow – 25(correspondingto2.5 sec) 5th col of 3rd row-25 (corresponding to 2.5sec) 6thcol of 3rd rows– 25(corresponding to 2.5sec) 7thcol of 3rd row–50 (corresponding to 5 sec ) 8thcol of 3rd row – 50 (corresponding to 5 sec) 9th col of 3rd row-70 ( corresponding to 7 sec ) 10th col of 3rdrow-80 (corresponding to 8 sec) For example if it is required to have a pulse rate of 2.5 secs. from 06:00 hrs to 23:00 hrs and 5 secs. From 23:00 hrs to 06:00 hrs, the entries in the third row must be 50 for 1st column, 25 for columns 2 to 9 and 50 for column 10. Please note that these pulse rates will be used only for those STD codes, which are not able to match any entries in the STD / ISD CODE TABLE. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 25.

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The 13th column of row 3 is used for enabling or disabling holiday rates for STD calls. A 1 in this column enables holiday rates for STD calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for STD calls The 14th column is used for entering the pulse rate for holiday. The default entry is 50 corresponding to 5 secs.. The 15th column is used for entering the charge of one unit. The default entry is 126 corresponding to Rs. 1.26 for one unit of STD call. The 16th column is used for entering the service charge for one STD call. Default entry is 0. The fourth row is used for entering the default cost table for ISD calls. As explained earlier, the columns 1 to 10 contain the various time zones. The entries made in these columns must correspond to the pulse rate in the corresponding time zone. Default entries are as given below: 1st column of 4th row - 14 ( corer. to 1.4 secs.) 2nd column of 4th row - 14(corr.to 1.4 sec.) 3rd column of 4th row - 14 ( corr. to 1.4 secs. ) 4th column of 4th row - 12(corr. to 1.2 sec.) 5th column of 4th row - 12 ( corr. to 1.2 secs. ) 6th column of 4th row - 12(corr. to 1.2 sec.) 7th column of 4th row - 14 ( corr. to 1.4 secs. ) 8th column of 4th row - 14(corr. to 1.4 sec.) 9th column of 4th row - 14 ( corr. to 1.4 secs. ) 10th column of 4th row - 14(corr. to 1.4 sec.) For example, if it is required to have a pulse rate of 1 sec. from 06:00 hrs to 23:00 hrs and 2 secs. From 23:00 hrs to 06:00 hrs, the entries in the fourth row must be 20 for 1st column, 10 for columns 2 to 9 and 20 for column 10. Please note that these pulse rates will be used only for those ISD codes, which are not able to match any entries in the STD / ISD CODE TABLE. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 12. The 13th column of row 4 is used for enabling or disabling holiday rates for ISD calls. A 1 in this column enables holiday rates for ISD calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for ISD calls The 14th column is used for entering the pulse rate for holiday. The default entry is 12 corresponding to 1.2 secs.. The 15th column is used for entering the charge of one unit. The default entry is 126 corresponding to Rs. 1.26 for one unit of ISD call. The 16th colmn is used for entering the service charge for one ISD call. The def. entry is 0. The fifth row is used for entering the default cost table for cellular calls. As explained earlier, the columns 1 to 10 contain the various time zones. In the case of Cellular calls, there is no

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Concessional rates. Hence in the fifth row, all the entries from column 1 to column 10 will be 1800, which corresponds to 180 seconds (i.e) 3 minutes. If it is required to change the pulse rate of a cellular call as 5 minutes then the entries in columns 1 to 10 of fifth row must be 3000. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 1800. The 13th column of row 5 is used for enabling or disabling holiday rates. A 1 in this column enables holiday rates for cellular calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for cellular calls. The 14th column is used for entering the pulse rate for holiday. The default entry is 1800. The 15th column is used for entering the charge of one unit. The default entry is 200 corresponding to Rs. 2 for one unit of cellular call. For example if it is required to charge Rs. 5 for one unit of cellular call, the entry in this column must be 500. 16th column is used for entering the service charge for one cellular call. Default entry is 0. Till now we have seen the default rate table. These tables will be used only if there is no match found in the CODE TABLE. Starting from row 6 and upto row 25, there are general purpose rate tables. The default entries made in these rows are given in the attached sheet. The default entries are made keeping in view the various new STD & ISD rates currently implemented by DOT. So in most of the cases, it may not be required to alter the rate table. In the default entries, rows 6 to 9 contain the various ISD pulse rate; rows 10 to 13 contain the various STD pulse rate; rows 14 & 15 contain the inter dialing rates. Any entry in the COST TABLE can be altered including the various time zones. There is no fixed criteria as full rate, half rate, one third rate etc.. You can enter any pulse rate in any column. As explained above, you are actually entering the duration of one unit in each time zone. System will not check for the validity of the pulse rate entered by you in any column. CODE TABLE This table is used for entering the various STD / ISD codes. It is also possible to enter local numbers in the cost table. This will be used for implementing the different charges for Inter dialing numbers. For example if it is required to have the charge calculations corresponding to row 10 for STD code 011, the entry in the CODE TABLE must be 10 for the code 01100. Similarly, the entries must be made in the code table for each code. If no matches are found in the CODE TABLE for any code, then the default entries in the rows 2 to 5 in the COST TABLE will be used.

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Note: While entering the codes in the CODE TABLE, it is not possible to enter the values 02 to 05 for any code as these entries are reserved for default charge calculation. The maximum number of codes that can be entered in the CODE TABLE is 100. PROGRAMMING For COST TABLE : The command is 71 RR CC XXXX Where RR - Row No. in two digits. CC - Column No. in two digits. XXXX - Time in 24 hours format for zone setting. Or Time in seconds for call duration. Or 0000 /0001 For Holiday Disable / Enable. Or Call charges in Paise in 4 digits. For CODE (STD/ISD/GROUP CODE) TABLE : 62 XABCD RR Where X - 0 for STD/ISD codes. - 1 for setting only first four digits of the local or group dialing no. For X = 0, ABCD will be 2nd/3rd/4th/5th digits of the dialed STD / ISD number including 0. For X = 1, ABCD will be 1st / 2nd /3rd /4th digit of the Local or Group dialing No. If only first 4 digits setting of the group dialing is required, X =1 is sufficient. But if more than 4 digits setting of the dialed no. is required, the value of the X will be 2/3/4. Here X = 2/3/4 stands for any three first 3 digits of the group dialing telephone numbers. Means you can define any three first 3 digits of group dialing codes. To set the same, command is,

46 2 00 XXX Where XXX are first 3 digits of group codes. 46 3 00 XXX Where XXX are first 3 digits of group codes. 46 4 00 XXX Where XXX are first 3 digits of group codes.

For example, if the first 3 digits of group dialing codes are 951 / 952 / 953, define

46 2 00 951 46 3 00 952 46 4 00 953

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Now set the row number of these group-dialing codes.

62 2 ABCD RR 62 3 ABCD RR 62 4 ABCD RR

Now ABCD are 4th/5th/6th/7th digits of the group dialing codes. RR is the desired row number of the cost table. That means after above setting, following group dialing codes are set in the cost table. Means by doing so first 7 digits can be set in the CODE table while earlier only 4 digits were possible.

951 ABCD 952 ABCD 953 ABCD

Note that for STD / ISD call charges calculation, DX2000 XL will match at least first 2 digits of the dialed numbers with the predefined STD/ISD codes & for group dialing codes, DX2000 XL will search at least first five numbers with the predefined group code table. If dialed STD/ISD/Group Code is not matched with the defined CODE TABLE, call charges will be calculated as per the default row of the COST TABLE. Important : For setting of the Call charges, refer the Annexure-1. Note : Maximum 100 STD/ISD codes can be entered in STD Table.

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Chapter 8 Remote Programming

REMOTE PROGRAMMING (REQUIRES A VSN2 CARD) Remote programming is the simplest way to attend the service calls if the machine requires changes in the software programming. This programming can be carried out over the telephone line. Remote programming can be carried out only from the tone type of instrument. The procedure for Remote programming is as follows: a) Establish conversation with the required EPABX.

b) Ask customer to transfer the call to Main opr. (should be key telephone ).

c) Ask customer to press HOLD + PROG key.

d) When the customer presses the PROG key. The system goes to remote mode.

e) Now it is up to customer to place the hand set, or he can keep viewing the programming done by the Engineer.

f) Now start programming from remote end.

g) Dial command directly without any password.

h) Hear confirmation tone and press # key to enter the next program.

i) Press ‘*’ to terminate programming or the system will terminate programming if no key is pressed by the Engineer for 30 sec’s.

Important: Remote Programming is possible only through VSN2 card.

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Chapter 9 ASMDR Reports

Call Buffer Management in DX for Hotel Version

a) DX has a call buffer of 2700 calls approximately.

b) DX will keep all types of outgoing calls stored in its buffer. Once an outgoing call is terminated, call will be stored in the system buffer.

c) All the calls will be logged into call terminator’s account. With Hotel version, there is no call sharing of long distance calls.

d) If a room is checked out, all the calls made by last to last room guest, will be deleted from the system call buffer.

For example, if a guest named Mr. ABC was checking out from a room, that at the time of this check out, calls made by Mr. ABC will not be deleted. Whenever this room 205 will be allotted to any other guest named Mr. XYZ & when Mr. XYZ is being checked-out that time calls made by Mr. ABC will be deleted.

Means if a room is checked-out twice in a day, all the calls made by first guest will be deleted.

e) If call buffer is full, oldest call will be deleted to save the new call. Means FIFO system is used to maintain the call buffer.

f) To interface with a client application for call details, DX requires a Handshaking packet from the client application to establish the handshaking. `%H$’ is the Handshaking packet.

g) DX requires the acknowledgement of every call individually. Means on sending of a call packet, DX will not send the next call packet until it receives the Call ACK packet for the last call from the client application.

h) On receiving the Call ACK packet for a call, DX will mark that call as `Acknowledged call’ in its buffer.

i) Acknowledged calls also will be deleted from the system buffer immediately. Calls will be deleted only as per the FIFO system. & if as per the FIFO system, a call is supposed to be deleted than that call will be deleted either it is acknowledged or unacknowledged call.

j) If DX does not receive the ACK packet for a call, DX will stop the sending of the calls & it will keep on storing the calls in its buffer. In such a case, DX will keep this call stored as `Sent but unacknowledged’. Such type of calls will be transmitted again on receiving the CALL NACK Packet from the Client application.

DX has a call buffer of 2700 Calls approximately. As soon as an outgoing call is finished, the details of that outgoing call gets recorded in the system call buffer. As explained earlier, DX hosts a Cost Table & Code Table also to calculate the cost of the calls. (Refer the chapter

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`Cost Table & Code Table). There is a printer port with the DX CPU. Through which all the calls details can be printed in a predefined format. Further, this also is programmable whether DX should log all types of call i.e. Local / STD / ISD or only STD / ISD calls should be logged by the DX. So to define the same, command is, Set System SMDR Recording Level This command is used to define the recoding level of the system. 173 - Trunk outgoing, Local/STD/ISD. 174 - Only STD/ISD. Default : 173.

Call details printing from System Buffer The CPU processes the outgoing/incoming calls made, computes the data and delivers the computed results to the Printer/Buffer manager, which stores this data into the buffer. The Printer/Buffer manager prints the calls as per the commands as follows. 120 - Stop printing. 121 - On line printing from system buffer, clearing buffer, and continue printing on-

line. In case of printer error, calls will not be lost. They will remain in the buffer until printing is resumed.

122 - Clear buffer without printing. 129 - On line printing from buffer without clearing buffer and continue printing on-line

while storing calls in buffer. Note: If on line printing is enabled by the command `121’ or `129’, any other printing command will not work. Default : 120.

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A sample printout of `Call details through on line printing’ If On line printing is taken by the command `121’ or `129’, following will be the format of the on-line ASMDR printing. ------------------------------------------------------------------------------------------------------------------------------------ SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------------------------------- 0001 701 232 10:12:58 0:10 28/03/00 586987 2.00 O 0002 702 232 10:14:14 0:10 28/03/00 5896524 2.00 O 0003 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0004 702 232 10:28:40 0:50 28/03/00 5869874 2.00 O 0005 701 232 10:30:35 0:57 28/03/00 022568745869 28.98 O 0006 701 232 10:33:14 0:03 28/03/00 02256987654 2.52 O 0007 701 232 10:34:01 0:25 28/03/00 022658965478 13.86 O 0008 701 232 10:38:11 0:39 28/03/00 001165897654 41.58 O 0009 701 232 10:39:56 1:09 28/03/00 02256897546 35.28 O 0010 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0011 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0012 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0013 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0014 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0015 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0016 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0017 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0018 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0019 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O 0020 702 200 08:59:46 0:04 30/03/00 1234567 2.00 O 0021 703 200 08:59:50 0:03 30/03/00 3333333 2.00 O Note: Once On-Line printing is enabled, no other printing command will be accepted. So to get the ASMDR printing, first make the Off-Line printing through the command `120’. ASMDR Printing This command will selectively print calls extension-wise or trunk-wise. This command will print only those calls available in the buffer. Printing using this command will not erase calls from the buffer. The format of the command is, 22 LN - Print ASMDR without clearing buffer. Where LN is Trunk/Extensions LN - 200, 201,.... etc. corresponding to extension numbers. LN - 700, 701,.... for TRK 1, TRK 2, ....etc. Following will be the ASMDR printout format. I.e. command 22 Ext / TRUNK No. For example, if ASMDR printout is taken for extension no. 239, printout will be -

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ASMDR FOR LINE #239 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0002 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0003 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0004 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0005 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0006 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0007 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0008 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0009 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0010 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O ------------------------------------------------------------------------------------------------------------- TOTAL 20.00 ------------------------------------------------------------------------------------------------------------- Sample printout of ASMDR of a trunk ASMDR FOR LINE #701 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 232 10:12:58 0:10 28/03/00 586987 2.00 O 0002 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0003 701 232 10:30:35 0:57 28/03/00 022568745869 28.98 O 0004 701 232 10:33:14 0:03 28/03/00 02256987654 2.52 O 0005 701 232 10:34:01 0:25 28/03/00 022658965478 13.86 O 0006 701 232 10:38:11 0:39 28/03/00 001165897654 41.58 O 0007 701 232 10:39:56 1:09 28/03/00 02256897546 35.28 O 0008 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0009 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0010 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0011 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O ------------------------------------------------------------------------------------------------------------- TOTAL 134.22 ------------------------------------------------------------------------------------------------------------- Today’s Calls Printing This command is used to print the today’s calls only.

189 - To get the outgoing calls detail of the same day User can also take the today’s calls printout by the command via direct access. For taking the today’s calls details via direct access command, operator has to follow the steps.

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To print the today’s call details via direct access command

Step Action You Get

1. Lift the handset. Dial tone.

2.

Dial the code for taking the today’s report (default code is 499) followed by Night code & 9.

i.e. 499 + Night Code + 9

(Default night code is 99)

Today’s call details will get printed on the printer.

i.e. ‘499 + Night Code + 9

Sample printout of Today’s Calls details Today's Calls 30/03/00 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0002 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0003 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0004 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0005 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0006 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0007 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0008 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0009 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0010 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O 0011 702 200 08:59:46 0:04 30/03/00 1234567 2.00 O 0012 703 200 08:59:50 0:03 30/03/00 3333333 2.00 O ------------------------------------------------------------------------------------------------------------- TOTAL 24.00 ------------------------------------------------------------------------------------------------------------- Very Important: As with hotel version, calls from the system call buffer can be deleted by the system due to Chk-In / Chk-out mechanism so it is not necessary that at the end of the day `Today’s call details’ will show all the calls which were made during the same day. Erasing of ASMDR of Specific Extension This command is used to erase the ASMDR of an extension. This command erases the call details of the last ASMDR of the extension that were printed. The command is-

29 Ex 29 EX Where Ex - 200 ,201,...............

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Note : This command erases only that calls of the extension which were printed during last ASMDR printing of that extension. If ASMDR of the extension is not printed then this command will not erase the calls of that extension. Special Selected Printout This command will print all the desired call details that are asked through the commands. Using this command, a lot of options of the call details are available. 94 TRK EXT GRP HH DD MM RR XXXXX+H.F. Special printouts can be taken with this command. The printouts can be taken trunk wise, extension wise, time wise or even based on charges or based on the number dialed. The printouts can also be taken with a combination of any or all of these parameters.

Where TRK - Trunk No. 700 to 79 (Not existing trunk is invalid)

EXT - Ext. No. (Not existing Exit is invalid)

GRP - This entry should be `0’ only

HH - 00 to 23 Time (24 is invalid)

DD - Date of the calls (32 is invalid)

MM - 01 to 12 Month (13 is invalid)

RR - 01 to 99 Call Charges (00 is invalid)

If RR = 01 then only those calls will be printed whose charges are more than Rs. 10 (Call charges ‘RR’ can be only in multiple of Rs. 10)

XXXXX - 5 Digits Tel No. corresponding to the telephone no or STD/ISD codes where calls have been made.

Please note this command doesn’t cover the range of the days for the printouts like if you want to take a printout from 10.02.98 to 13.02.98 then you cannot take the printout by this command. TRK, EXT GRP HH, DD, MM, RR, XXXXX are the fields. If any field is not required for the printout then enter the invalid entry in place of that field (Invalid entries are given above) Example : If the following printout is required : The calls made by the all extensions on 10th of every month through CO & the call charges should be more than Rs. 10 The command will be 94 800 475 0 24 10 13 01 + H.F.

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Here only DD & RR are the valid entries & rest is invalid. Thus all the invalid entered fields will be disable & the required calls will be printed. Another Example : The calls of extension no 222 through CO 700 made on Feb & only STD/ISD calls are required then the command will be : 94 700 222 0 24 32 02 00 0 + H.F. Here TRK, EXT, MM & X are valid and rest entries are invalid. Clarification of the SUFFIX that gets printed with the calls during ASMDR printing Note that with each & every call, a suffix i.e. `O’ or `T’ or `X’ will be printed. The meaning of the suffix will be as follows - Case 1 - If STD/ISD calls sharing is disabled For Local / STD / ISD, if originator is also the terminator of the call, `O’ will be printed as a suffix with the call. If a STD / ISD call is transferred by the originator to some other extension, the entire call will be logged into the account of the terminator with a suffix `X’. Case 2 - If STD/ISD calls sharing is enabled For Local / STD / ISD, if originator is also the terminator of the call, `O’ will be printed as a suffix with the call. If STD / ISD call is transferred by the originator to some other extension, suffix `X’ will be printed with the originator & suffix `T’ will be printed with the terminator. If the call is transferred to more than one extension, `X’ will be printed with originator & `T’ will be printed for the rest of the extensions. Diversion of printer port to serial port Sometimes it is required to divert the content of the parallel port to the serial port of the system. This command diverts the printer port content to the serial port that can be view on the computer through any serial port protocol like `TERM.EXE’ , `PROCOM’, `XTALK’, `HYPER TERMINAL’ Command is, 12 X Where X - 3 For diversion disabled. X - 4 For diversion Enabled. Default : 123

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Check-Out Bill Following is the sample printout of the Check-Out Bill. Bill Sr. : 0005 Room : 225 NAME : ABCDEF RM:226 Check IN : 13:09:47 29-03-00 Check OUT : 13:13:56 29-03-00 ------------------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------------------- 0001 702 225 13:10:20 3:34 29/03/00 6666655 4.00 O ------------------------------------------------------------------------------------------------------------------------- TOTAL 4.00 ------------------------------------------------------------------------------------------------------------------------- G.TOTAL 4.00 Following is the another sample printout of the Checkout bill with fields enabled. Bill Sr. : 0006 Room : 225 NAME : Check IN : 13:14:22 29-03-00 Check OUT : 13:16:00 29-03-00 Room Rent : 1000.00 Food : 305.00 Laundry : 50.00 Tax : 100.00 ------------------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------------------- 0001 705 225 13:14:42 0:24 29/03/00 052525252 12.60 X 0002 706 225 13:15:07 0:02 29/03/00 0412222222 1.26 X 0003 707 225 13:15:23 0:06 29/03/00 6666655 2.00 O ------------------------------------------------------------------------------------------------------------------------- TOTAL 15.86 ------------------------------------------------------------------------------------------------------------------------- G.TOTAL 1470.86

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Chapter 10 Voice Guidance Services

For various voice-guided services, DX should have VSN2 card. There are 3 occasions when voice guidance services are required. a) To play a greeting message for all incoming trunk line programmed for DISA landing.

Note that the external caller cannot access any extension no. After getting the greeting message, caller will be connected to the DISA ANSWER PORT only.

b) To play an alarm message when an extension user lifts his handset on an alarm call. c) To play an intimation message, if there is any message for a guest. VSN2 card has 2 ports on which the same message will be recorded. The greeting message is of 10 seconds duration. This message will be played for all the incoming trunk calls which are programmed for DISA landing. After the message is played, the call will be connected to the operator only. Each card is capable of handling 2 incoming calls simultaneously. If third DID call lands, it will wait for 10 seconds for DISA & if still DISA is not free then call will be diverted to the DISA answer port. Note : DISA answer port can be set through the system programming. By default, the first digital extension is defined as `DISA answer port’. The Wakeup Alarm message is of 10 seconds duration. This message will be played when an extension user lifts his handset on an alarm call. While this message is played, the extension user can dial any extension number. The Intimation message is of 10 seconds duration. This message is used to intimate the guest that there is some message waiting for him. The intimation message can be activated only by the operator. On activating this message for an extension, that extension will start ringing after every 1-2 minutes. It will be a very minor ring. On lifting the handset, the guest will get the intimation message instead of the dial tone. Now the guest can dial the operator extension number to get his message. Note : If the message is not cancelled then the MSG LED will continue to glow until the operator cancels the message.

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A sample of the various messages is as- Wake up Alarm message. “ This is the wake up alarm call. For any assistance, call reception” Intimation message, "There is a msg. for you at reception. To collect the msg., pls. Dial "9". Welcome Message, “ Welcome to Hotel CORAL INTERNATIONAL. Pls. Hold on, your call will be attended shortly.” (To record the various messages, refer programming section of this manual)

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Chapter 11 Quick Reference for Activation of Hotel Features

1. Check-In : Check-In / Memo + Room No. 2. Check-Out : Check Out / CONF + Room No. 3. DND Override : On getting DND, EMG/ECALL 4. Guest Intimation Message : On RBT, press MSG Key. Cancellation : While talking to the room, press MSG key. 5. Setting of Private Line : TCHK-IN /FLASH + Room No. + Truk No. Cancellation : TCHK-IN /FLASH + Trunk No. 6. Room Shifting : RM-SHIFT /TRSF + Old Room No. + New

Room No. 7. Reprint Checkout Bills : CHECK-OUT /CONF Key. 8. Wake Up Alarm : EMG or ECALL + Room No. + HH + MM 9. Temp Check-Out : T-Chkout / PHOLD + Room No. 10. Temp Check-In : T-ChkIn / FLASH + Room No. 11. Room Status : HOLD + Room No.

Note : For detail, refer the chapter `Some Unique Hotel Features’.

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Chapter 12 Quick Reference of User Features

1. Internal Call : Dial Extension No.

2. External Call : Dial 0 or 700,701,…….

3. Hold A Line (Right dependent) : While Talking press Flash

4. Call Transfer (Right dependent) : Flash + Ext No.

5. Call Consult : Flash + Ext No.

6. Brokers Call : Flash while talking two parties

7. Redial from SLT : ` * ’

8. Call Pick up

a) Within service extension : 88

b) Selective Pick up : 54 + Ringing Ext No.

9. Auto Call Back : Dial `8’ on busy tone

10. Listen-In : Dial `6’ on busy tone

11. Emergency Call (Only from KTS) : On busy tone, press EMG/ECALL

12. Personal Pass code Setting : 55 + New PW (2 digit) + 9

To reset the passcode : 55 + Existing PW + 8

13. Enter Own Supervisory Mode (SUP) : 55 + Ext’s Pass Code 2 digit + ….

14. Setting of personal PW

To change the PW : 55 + New PW + 9

To reset the existing PW : 55 + Existing PW + 8

14. Dynamic Call Control

For locking : 55 + Ext PW + 4

For Unlocking : 55 + Ext PW + 5

15. Call Forwarding : 52 + Extension No.

Cancellation of Call Forwarding : 55 + PW + 2

16. Follow Me : 53 + Ext No.

Cancellation of Call Forwarding : 55 + PW + 2

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17. DND : 84

Cancellation : 86

18. To retrieve the message : Call up Operator

To get concealed the intimation MSG: While talking with OPR, ask OPR to press FLASH key.

19. Paging : 80

20. Voice Paging : On getting RBT, dial `2’.

For reverting back, dial `1’.

21. Back Ground Music : 82

Cancellation : 82

22. D/N Changeover Manually : 499 + Nite Code + 1 For Day

499 + Nite Code + 0 For Night

23. Auto Redial

From Key Phone : HOLD + Redial Key

From SLT : Flash + #

23. Special Trunk Group Access : 89

24. Auto Lift & Auto drop for KTS only

a) Auto lift & auto drop : 55 + PW + 6

b) Auto drop only : 55 + PW + 7

c) No auto lift no auto drop : 55 + PW + 0

25. Self Alarm : 51+ HH + MM (In 24 hours format)

26. Floor Service : 87

27. Private Line : Operator has to activate for a room.

28. Boss-Secretary System : Through System programming.

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Chapter 13 Quick reference of System Programming (For engineers)

Factory Resetting : 14 X

Set System Time : 43 HH MM

Set System Date : 61 DD MM YY W

Resetting of the RTC : 499 111 111

Setting of Main Operator / Aux Operator : 31 Ext X

Setting of DSS : 36 Ext X

Allocate KTS to DSS : 41 DSS KTS

Setting of KTS Keys : 44 D K F

Set DSS Keys : 45 K F

Set Flexible Numbering Plan : 63 O N 1

Print System Flexible Numbering Plan : 19 0

Bulk Range Programming : 00 CC S E…….

Enable / Disable a Line : 30 LN X

Set Trunk Dialing Type : 30 TRK X

Set Trunk Metering Type : 39 TRL X

Set Time Base & Delayed Dialing Time : 23 T D

Incoming Trunk Landing Type : 42 TRK D N 1

One Termination Ext for trunk : 41 TRK EXT

DISA Messages Recording : 11 X

Setting of DISA ANS PORT : 31 EXT 7

Feature Locking : 24 F 1

Room / Serviec Extension : 31 EX Y

Call Transfer Rights : 32 EX Y

Setting of floor Service for Room : 41 Ex Ey

Gate Phone : 30 Ex 1

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Paging Rights : 33 Ex 1

Listen-In Rights : 35 Ex 1

Call Disconnection for Extensions : 35 EXT Y

Call Disconnection / Warning Tone Time : 16 X

Call Duration Warning Tone : 35 EXT Y

Reset Extensions Pass code : 38 EXT 1

Setting of the Boss Line : 39 EXT 1

Setting of the Secretary Line : 41 Ex Ey

Second Trunk Pick-Up Rights : 39 EXT Y

Dialing Rights of An Extension : 42 EXT D N 1

Single / Two digits restriction : 52 D1 D2 D3 D4 D5

Setting of Extension’s Name : 92 EXT ABCD…+ Hold

Enable System Budgeting : 25 4 1

Call Budgeting on extension : 34 EX Y

Call Budgeting Amount : 65 Ext MMMM

Advice of Call Charges on KTS : 33 Ex 6

Call Forward Busy : 41 Ex1 Ex2

Set / Reset Check-Out Bill Fields : 51 CDEFGHI 000

DND Mode for Checked-out room : 56 + 00 + 049 + 001 + 00

CLI On Analog Trunks : 56 + 00 + 125 + 001 + 00

Setting of CLIP Timer : 56 + 00 + 048 + 00X + 00

Trk CLI Extending while transferring a trk call : 56 + 00 + 125 + 129 + 000

CLI on SLT : 33 EXT 2/3

Trunk & Extension Grouping for Trunk Access : 37 EXT/TRK G

Auto RDL Trial / Time Interval between 2 trials : 28 D N

Auto Redial Class for Trunk : 38 TRK Y

Set Special group for trunks : 39 TRK Y

Set Flash Timings of the System : 28 T P

Change System Password : 81 NNNN NNNN 1

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Auto Day / Night Changeover Timings : 82 W HH MM hh mm

Manual D / N Mode Changeover : 18 1

Set Night Code : 21 ZZ

Length of the local Tele number for printing : 54 + 62203 + 00 + X + 00

Host Computer Interface : 12 X

Host Computer Ready : 25 8 X

Malicious Call Trace : 25 7 1

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Chapter 14 Abbreviations

DOT – Department of Telecommunication CPU - Central Processing Unit KTS - Key telephone System DSS - Direct Station Selector DTMF - Dual Tone Multiple Frequency MDF - Main Distribution frame SMDR - Station Message Data Recorder ASMDR - Auto Station Message Data Recorder PNT - It is referred for CO trunk.