D.W.R of (mainul)

Next Online Ltd.Daily Work Report of Customer Support

Date Customer Name Complaint By Contact Number1 01.08.14 No Support23456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemUser Category

Complaint

Received By

Support Type

Complaint Time

RemarksComplaint Resolved ByComplaint Resolve

Time

Duration of Complaint

Reslv


Date Customer Name Complaint By Contact Number Code

1 03.08.14 Sharfuddin Khan Sharfuddin Khan 1819499013 MD-199223456789 Prepared By

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SL No.


Ticket No. Type of Problem

20461 Home shahidul Others Outdoor 11:29AM

User Category

Complaint

Received By

Support Type

Complaint Time

Complaint Resolved By

RemarksComplaint Resolve

Time


ReslvProblem not solved yet by

F@H



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 06.08.14 IOE LTD Nasir 181893115423456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemMD-22137 20526 Corporate Tusher Bandwidth Issue Outdoor 3:39PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMr.Tusher&Atik 4:20PM 41min Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 07.08.14 TSL Net 18398990312 Hasan Hasan 017130903893456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemBN-0723 20536 Home Farhad Physical Connectivity Outdoor 3:17PM

NK-0652 20535 Home Farhad Physical Connectivity Indoor 2:51PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMr.Mukul 4:30PM 1.13hr DoneMr.Nuru 4:17PM 1.26hr Done


Complaint Resolve

Time


Reslv



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number

111.08.14 Fashion Comfort

176669917

23456789 Prepared By

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SL No.


Code Ticket No. Type of Problem

MD-0130 20584 Corporate Farhad Others Outdoor 2:24PM

User Category

Complaint

Received By

Support Type

Complaint Time


Time


ReslvIt will done

tomorrow(12.08.14) at 10:00AM


Date Customer Name Complaint By Contact Number1 12.08.14 Anita Bidinger 171159528423456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemG2-5520 20592 Corporate Farhad Physical Connectivity Outdoor 2:03PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMr.Nuru 5:04PM 3:01hr Done


Complaint Resolve

Time


Reslv



1 13.08.14 Rashid developers UT03-070223456789 Prepared By

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SL No.



20616 Corporate Farhad Others Outdoor 7:25PM

User Category

Complaint

Received By

Support Type

Complaint Time


RemarksComplaint Resolve

Time


ReslvNeed to send support tomorrow(14.08.14)


Date Customer Name Complaint By Contact Number Code1 14.08.14 GIZ 1717646665 NK-042523456789 Prepared By

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SL No.


Ticket No. Type of Problem20621 Corporate Farhad Device Configuration Outdoor 11:53AM

User Category

Complaint

Received By

Support Type

Complaint Time


RemarksNol side Ok but wireless router configure will done tomorrow(16.08.14) at 11:00AM

Complaint Resolve

Time


Reslv

Nol side Ok but wireless router configure will done tomorrow(16.08.14) at 11:00AM


Date Customer Name Complaint By Contact Number Code1 15.08.14 DSI 1730037424 MD-023023456789 Prepared By

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SL No.


Ticket No. Type of Problem20639 Corporate Farhad Bandwidth Issue Outdoor 9:45PM

User Category

Complaint

Received By

Support Type

Complaint Time


Remarksit will done tomorrow(16.08.2014)

Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 18.08.14 Mehedi Sir Mehedi Sir 17111014282 BASTUSHAILY HOUSING LTD 018161124423456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemOD-0408 20669 Corporate Farhad Others Outdoor 4:55PMOD-PA13 20664 Home ataur Physical Connectivity Outdoor 10:11AM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksKabir 7:14PM 2.09hr DoneKabir 4:59PM 5.48hr Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 19.08.14 Bit Mascot Mr. Osim 2961162423456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemMD-1707 20685 Corporate Tusher Physical Connectivity Outdoor 6:18PM

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks10:30AM 16.12hr


Complaint Resolve

Time


ReslvF@H F@H link down.they solved the problem


Date Customer Name Complaint By Contact Number1 20.08.14 Hasan Shahriar Hasan Shahriar 1713090389

2Shahnewaz Patwary Shahnewaz Patwary 01711853936

3456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemNK-0652 20697 Home Farhad Physical Connectivity 6:18PM

MD-19139 20694 Home farhad Physical Connectivity Outdoor 2:28PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksNot solved Yet


Complaint Resolve

Time


Reslv

It will done tomorrow(21/08/14) at

10:00AM



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 22.08.14 Monzoor-E-Mawla Monzoor-E-Mawla 2871333623456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemMD-29100 20719 Home Farhad Physical Connectivity 10:30PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksNot solved yet


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 24.08.14 Singapore School 23456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemG1-12301 20742 Corporate Farhad Physical Connectivity Outdoor 3:47PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksAdmin PC Lan card problem.


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 25.08.14 Verbare Marketing 28831613

2 Timothy Faircross 017121323753456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemNK-0527 20755 Home Farhad Physical Connectivity Outdoor 2:28PM

MD-1817 20758 Home Ataur Others 4:07PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksShamim 4:09PM 1.37hr Solved


Complaint Resolve

Time


Reslv

Not solved yet.discontinue from f@h


Date Customer Name Complaint By Contact Number1 26.08.14 EPRC 288227722 Bit Mascot 0287147423456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemMD-19155 20772 Home Farhad Bandwidth Issue Outdoor 3:36PMMD-1707 20771 Corporate Farhad Physical Connectivity Outdoor 3:21PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksFarhad&kabir 5:42PM 2.06Hr Solved

Kabir 4:00PM 1.39Hr Solved


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 27.08.14 Evana Laila Chowdhury 17150315932 27.08.14 Kashtan Habib Habib 017111262603456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemBN-0902 20781 Home Farhad Others Outdoor 10:02AMNK-0525 20785 Home ataur Physical Connectivity Outdoor 11:43PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMukul 3:45PM 5.43hr Solved

Not solved yet


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 28.08.14 KZ Jewellery Mr.Masud 18331485172 28.08.14 Logos Apparel Ltd 017115688443456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemDH-157 20802 Corporate Farhad Physical Connectivity Outdoor 12:58PM

DH-94 20798 Corporate Farhad Physical Connectivity Indoor 11:27PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksFarhad 3:48PM 2.38hr Done F@H 11:54PM 27min Problem solved by F@H


Complaint Resolve

Time


Reslv



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 01.09.14 NRB TOWN Pintu 193764632923456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemDH-185 Corporate NOC Others Outdoor 3:00PM

User Category

Complaint

Received By

Support Type

Complaint Time



Complaint Resolve

Time


Reslv



1 02.09.14 Dr.Bilkis Amin Hoque 1912102593 OD-MS1423456789 Prepared By

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SL No.

Saifur



20868 Home Farhad Physical Connectivity Outdoor 2:09PM Shamim

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks

3:46PM 1.37hr Done

Complaint Resolve

Time


Reslv



1 03.09.14 BBS cable factory 191176620823456789 Prepared By

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SL No.

Saidul



DH-208 20824 Corporate Farhad Others Outdoor30-8-2014-23:26

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

30-8-2014-23:26 NOC work on this


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 04.09.14 SAMP LTD Jibon 298915212 04.09.14 Mr.Krity Mr.Krity 017561748103456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemMD-1921 20947 Home Farhad Physical Connectivity Outdoor 12:39PMOD-0311 20950 Home Farhad Physical Connectivity Outdoor 1:31PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksNuru 1:10PM 31min SolvedKabir 5:14PM 3.43hr Solved


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 05.09.14 ADEPTMAX 176098949023456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemDH-62 20965 Corporate Farhad Physical Connectivity 9:57PM

User Category

Complaint

Received By

Support Type

Complaint Time



Complaint Resolve

Time


Reslv



1 06.09.14 Servo IT 1711319101 MD-2112223456789 Prepared By

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SL No.

Miraz



20975 Corporate Farhad Others Indoor 11.23PM Roman

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks

1.16AM 1.39hr solved

Complaint Resolve

Time


Reslv



1

9:09:14 NRB Town LTd Mr.pintu 193764632923456789 Prepared By

10 Farhad11121314151617181920212223

SL No.



DH-185 N/a Corporate Others Outdoor

User Category

Complaint

Received By

Support Type

Complaint Time


Time


Reslv working on Dataconnnectivity

between NRB town and bestway group.most of the

work is done but some work is pending. Because

User tally server is not ready yet .


Date Customer Name Complaint By Contact Number Code1 11.09.14 Contrans Pvt Ltd Mr.Masud 1711690220 MD-24082 11.09.14 Chowdhury 1753599269 BN-09023 11.09.14 shinhan bk Limited 029820440 BN-1535456789 Prepared By

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SL No.


Ticket No. Type of Problem21054 Home Farhad Physical Connectivity Outdoor 4:28PM Kabir21060 Home Farhad Physical Connectivity 6:06PM21049 Home Farhad Physical Connectivity Indoor 3:16PM

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks5:29PM 1.01hr Solved

Not solved yet5:17PM 2.01hr Solved

Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number Code1 13.09.14 Wisteria 1919532162 UT07-2901

2 13.09.14 Sumon 01725038645 DH-157

313.09.14 Hasan Shahriar Hasan 01713090389 NK-0652

456789 Prepared By

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SL No.

KZ Jewellery


Ticket No. Type of Problem21083 Corporate Farhad Physical Connectivity 2:19PM

21081 Corporate Farhad Physical Connectivity 2:12PM

21078 Home Farhad Physical Connectivity 2:01PM

User Category

Complaint

Received By

Support Type

Complaint Time


RemarksPending F@H Backbone Problem

Pending F@H Backbone Problem

Pending

Complaint Resolve

Time


Reslv

F@H problem solved.But user get same problem again.Need to send support tomorrow(14.09.14)



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number Code1 19.09.14 Galaxy Trade International Mohiuddin 1678164747 MD-32282 19.09.14 Match net Match Net 1673430394 MD-27413456789 Prepared By

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SL No.


Ticket No. Type of Problem21174 Home Farhad Physical Connectivity Indoor 11:14PM Farhad21176 Corporate Farhad Physical Connectivity Outdoor 16:00 tarikul

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks11:15PM 1min Done

17:15 1 hour 15 min now line ok

Complaint Resolve

Time


Reslv



1 20.09.14 Neetu Neetu 1715131664 OD-04162 20.09.14 Anima Development Ltd Lipu 1678636063 MD-2374 211893 20.09.14 Omar Mahmud Ali Omar 01713040854 OD-0443456789 Prepared By

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SL No.



21191 Home Farhad Physical Connectivity Outdoor 3:30PM KabirMD-2374 21189 Home Farhad Physical Connectivity Outdoor 3:10PM Shamim & Shuvo

21188 Home Farhad Physical Connectivity Outdoor 3:09PM Kabir

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks

4:43PM 1.13hr Done5:20PM 2.10hr Done4:45PM 2.31hr Done

Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



1

25.09.14 NRB Town LTd

Mr.Pintu 1937646329

23456789 Prepared By

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SL No.



DH-185 21265 Corporate ataur Bandwidth Issue Outdoor 5:52PM

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

Farhad 8:40PM 2.48hr


Complaint Resolve

Time


ReslvWhen we check the upload & download speed that time we found B/W is okay.User said after checking at whole night he will confirm us either B/W

okay or not.



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv



1 27.09.14 RAOWA 17377631082 27.09.14 Maico Jute Anwarul 017115205483456789 Prepared By

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SL No.



MD-RA01 21270 Corporate Farhad Physical Connectivity Outdoor 11:47AMNK-0426 21267 Corporate Mashiur Physical Connectivity Outdoor 10:02PM(26/09) Kabir

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

Ramjan 4:23PM 4.36hr 10:02PM(26/09) Kabir 2:30PM 2.20hr Done


Complaint Resolve

Time


ReslvUser switch port

problem.Solved Now


Date Customer Name Complaint By Contact Number1 28.09.14 Mr.Krity 17561748102 28.09.14 RAOWA 017377631083 28.09.14 MB Soft Ware 01672559449456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemOD-0311 21285 Home Farhad Physical Connectivity Outdoor 3:43PM

MD-RA01 21284 Corporate Farhad Physical Connectivity Outdoor 3:14PMMD-2872 21282 Corporate Farhad Physical Connectivity Outdoor 2:41PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksKabir not solved yetKabir 3:29PM 15min DoneKabir 3:14PM 38min Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number Code1 29.09.14 SKY View Online Alom 1926681900 DH-11123456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Ticket No. Type of Problem21308 Reseller Farhad Physical Connectivity Outdoor 12:50AM Ramjan,Masud

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks2:07AM 1.17hr Link up

Complaint Resolve

Time


Reslv



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Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 12.10.14 MD Nazrul Islam 16707612702 12.10.14 Zoheb Mashiur 0287143363 12.10.14 Orbital Trade & Establishment 01714078890456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemNK-0134 21353 Home kamruzzamanDevice Configuration Outdoor 8.02PM

OD-MS17 21394 Home Farhad Physical Connectivity Outdoor 3:29PMMD-22134 21389 Corporate Farhad Physical Connectivity Outdoor 10:52AM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksFarhad 4.59PM 21hr doneNuru 4.54PM 1.25hr doneNuru 11.53AM 1.1hr done


Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



1 16.10.14 Evana Laila Chowdhury 175359926923456789 Prepared By

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SL No.

Evana Laila Chowdhury



BN_0902 21427 Home Farhad Physical Connectivity Outdoor 3:27PM

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

Mukul 4:01PM 34MIN Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number Code1 17.10.14 Karma entertainment 1731312222 BN-270323456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Ticket No. Type of Problem21432 Corporate Farhad Physical Connectivity Outdoor 5:13PM Kabir

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks6:07PM 1.06hr Solved

Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 18.10.14 Nazrul Islam 167076127023456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of Problemnk-0134 21433 Home Farhad Physical Connectivity Outdoor 7:27Pm

User Category

Complaint

Received By

Support Type

Complaint Time

Remarkskabir 2:28pm 19:01hr done


Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 23.10.14 Asif Hasan Asif Hasan 17332006972 23.10.14 Shahnewaz Patwary 017118539363456789 Prepared By

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SL No.


Code Ticket No. Type of ProblemBN-1329 21503 Home Farhad Physical Connectivity Outdoor 10.22AM

MD-19139 21508 Home Farhad Physical Connectivity Outdoor 12:41PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMukul 12:46PM 2.24hr DoneNuru 1:27PM 46min Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number Code1 24.10.14 Mohiuddin Ahmed Mohiuddin 9882481 MD-282323456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Ticket No. Type of Problem21511 Home Farhad Physical Connectivity Outdoor 5:24PM Kabir

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks5:36PM 12min solved

Complaint Resolve

Time


Reslv



1 25.10.14 2883765523456789 Prepared By

10 Farhad11121314151617181920212223

SL No.

SKIRose BuildersEmail:



NK-1030 21512 Home Farhad Physical Connectivity Outdoor 11:11AM

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

Shamim 1:19PM 2.18hr Done


Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number Code1 26.10.14 HAMKO CORPORATION LTD MD.Azizur Rhaman 1755535563 DH-219 23456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Ticket No. Type of Problem21410 Corporate Roman Others Outdoor 1:11PM Farhad

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks3:02PM 1.51hr

Complaint Resolve

Time


Reslv New Link Up Issue(Done)



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 30.10.14 Mir Trading Cor23456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of Problemdh-210 21584 Corporate Shahela Others Outdoor 2:42PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksUser router problem


Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 01.11.14 Md. B. H. Yousuf 882500323456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemDH-34 21515 Corporate Shahela Device Configuration Outdoor 3:21PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksSome lan network pending


Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 06.11.14 Sonar Logistics Private Ltd Aslam 17134794092 06.11.14 Karma 01715080773456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemMD-2854 21658 Home Farhad Physical Connectivity Outdoor 4:51PM

BN-2703 21650 Corporate Farhad Physical Connectivity Outdoor 12:54PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksShamim 5:11PM 20min Solved

Rajib Not solved yet


Complaint Resolve

Time


Reslv



1 07.11.14 Rangs Electronics Monir 1917670250

207.11.14 Amit ashraf Amit 01771341733

3456789 Prepared By

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SL No.



DH-77 21666 Corporate Hasib Physical Connectivity Outdoor 11:56AM

OD-0128 21667 Home Farhad Physical Connectivity 3:47PM

User Category

Complaint

Received By

Support Type

Complaint Time


Time


ReslvF@H link down.Not solved yetCable cut outside at the

home.need to send support

tomorrow(08/11/14).



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 11.11.14 Evolution Net 167580057223456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemDH-202 21709 Corporate Farhad Bandwidth Issue Indoor 12:46AM

User Category

Complaint

Received By

Support Type

Complaint Time



Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number1 13.11.14 Hawar IT23456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemCorporate Others Outdoor

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksNew Link Up.Not solved yet


Complaint Resolve

Time


Reslv



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SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 15.11.14 Mr Raisul Mr Raisul 177276305523456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemNK-0287 21686 Home Tarikul Device Configuration Outdoor 1:24PM

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksFarhad 3:25PM 2hr Done


Complaint Resolve

Time


Reslv



1 16.11.14 Sangeeta Pangrekar Sangeeta Pangrekar 179074264623456789 Prepared By

10 Farhad11121314151617181920212223

SL No.



BA-1143 21744 Corporate shahidul Bandwidth Issue Outdoor 12:20PM

User Category

Complaint

Received By

Support Type

Complaint Time

Remarks

Farhad 2:01PM 1.41Hr Done after change MC


Complaint Resolve

Time


Reslv



10 Farhad11121314151617181920212223

SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv



10 Farhad11121314151617181920212223

SL No.



Complaint

Received By

Support Type

Complaint Time


Time


Reslv


Date Customer Name Complaint By Contact Number1 20.11.14 kiwi Fashion Mr.Badrul2 20.11.14 Lutfor Rahman Lutfor Rahman 017262911533456789 Prepared By

10 Farhad11121314151617181920212223

SL No.


Code Ticket No. Type of ProblemMD-0431 21786 Corporate Shahela Mail Related Issue Outdoor 2:06PM

MD-3411 21787 Home Farhad Physical Connectivity Outdoor 3:52

User Category

Complaint

Received By

Support Type

Complaint Time

RemarksMr.Titumir &Farhad 3:14PM 1.8hr Done

5:39PM 1.57hr


Complaint Resolve

Time


ReslvF@H Done



1 21.11.14 Chathuranga Kamarasiri 1759133505 MD-34162 21.11.14 Lutfor Rahman Lutfor Rahman 01726291153 MD-34113 21.11.14 Nineteen Farad Hasan 01920342562 NK-02814 21.11.14 inhouse 01784883352 NK-016456789 Prepared By

10 Farhad11121314151617181920212223

SL No.

Chathuranga Kamarasiri



21792 Home Liton Physical Connectivity Outdoor 11:01AM Shamim21793 Home Liton Physical Connectivity Outdoor 11:01AM Shamim21796 Corporate Farhad Physical Connectivity Indoor 10:35AM21797 Home Farhad Physical Connectivity Indoor 10:55AM

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks

12:02PM 1.01hr solved12:02PM 1.01hr solved

Complaint Resolve

Time


Reslv

F@H problem.not solved yetF@H problem.not solved yet



1 22.11.14 Orbital Mr.Dolon 1717999834 MD-221342 22.11.14 Nineteen Farad Hasan 01920342562 NK-02813 22.11.14 Anita Bidinger 01713012844 G2-5520456789 Prepared By

10 Farhad11121314151617181920212223

SL No.



21806 Corporate Farhad Device Configuration Outdoor 1:01PM Farhad21796 Corporate Farhad Physical Connectivity Outdoor 10:35AM21803 Corporate Farhad Physical Connectivity Outdoor 11:29AM Kabir

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks

3:25PM 2.24hr DoneNot solved yet

1:39PM 2.10hr Done

Complaint Resolve

Time


Reslv


Date Customer Name Complaint By Contact Number Code1 08.12.2014 Pureple IT Mr.Akash 1913513555 Md-291032 08.12.2014 Shoho Zoheb Mashiur 28714336 OD-MS173 08.12.2014 Skyvew Zahir 1926681909 DH-1114 08.12.2014 Crossware Shahin 01678780811 DH-1195 08.12.2014 Bitmascord Oshim 028714743 MD-17076789 Prepared By

10 Tarikul Islam11121314151617181920212223

SL No.


Ticket No. Type of Problem21962 CorporateTarikul Islam Physical Connectivity Outdoor 8-12-2014-1 Tarikul Islam21969 Home Tarikul Islam Physical Connectivity Outdoor 8-12-2014-1 Mr. shamim

Reseller tarikul Islam Physical Connectivity Indoor 4:20 PM21960 Corporate tarikul Islam Physical Connectivity Outdoor 9:40 AM Transmission

21971 Corporate tarikul Islam Bandwidth Issue Outdoor 8-12-2014-1 Tarikul Islam

User Category

Complaint

Received By

Support Type

Complaint Time


Remarks8-12-2014-13:46 3 Hours Done

Pending4:20500 PM 5 min Auto link up

12:36 2:40 hourspending

Complaint Resolve

Time


Reslv

F@H problem

01.08.201403.08.201404.08.201406.08.201407.08.201408.09.201409.08.201411.08.201412.08.201413.08.201414.08.201415.08.201416.08.201418.08.201419.08.201420.08.201421.08.201422.08.201424.08.201425.08.201426.08.201427.08.201428.08.201429.08,201430.08.201401.09.201402.09.201403.09.201404.09.201405.09.201406.09.201409.09.201411.09.201412.09.201413.09.201416.09.201418.09.201419.09.201420.09.201422.09.201423.09.201425.09.201426.09.201427.09.201428.09.201429.09.201402.10.201412.10.201413.10.201414.10.201416.10.201417.10.201418.10.201420.10.201421.10.201423.10201424.10.201425.10.201426.10.201427.10.201428.10.201430.10.201431.10.201401.11.201403.11.201404.11.201406.11.201407.11.201410.11.201411.11.201413.11.201414.11.201415.11.201416.11.201417.11.201418.11.201420.11.201421.11.201422.11.201408.12.2014

D.W.R of (mainul)

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