Duty protocol & crisis response
-
Upload
richard-anderson-martinez -
Category
Education
-
view
167 -
download
1
description
Transcript of Duty protocol & crisis response
Duty Protocol & Duty Protocol & Crisis ResponseCrisis ResponseFall Resident Advisor Training
Duty BasicsDuty BasicsCheck in at REH office in East
every night at 8:00 pmWeekday coverage from 8:00
pm-8:00 am – you must be in your building(s)
Weekend coverage is 24 hours – the 8:00 AM-8:00PM shift the next day is split between you and your duty partner
Visibility & Community Visibility & Community DevelopmentDevelopmentPerform social roundsKeep your door open when you
are in your roomPerform a full walk-through of the
building(s) roughly every hourLeave a note on your door with
your location and return time if you are not in your room
Host/attend programs (with your AC’s permission)
RadiosRadiosKeep them with you at all timesKeep them on until the AC on
duty signs you offRadios remain off from 8:00 am –
8:00 pm on Saturday and SundayReturn them to Res Ed & Housing
by NOON on the following day or pass them off to the RA assuming duty during the day on a weekend
Radio ProtocolRadio ProtocolKeep radios on Channel 2, unless
you need to reach Security (Channel 1)
Don’t use names or confidential information over radios – use phone if needed
Avoid non-work-related conversations
CommunicationCommunicationThe AC on duty and/or Security
may contact you in the following ways when you are on duty:◦Your radio◦Your room phone◦Your cell phone◦In-face by coming to your
building/room
When you are on duty, the When you are on duty, the AC on duty will…AC on duty will…Greet you at check-in, hand out
your radios and debrief you on any important information you may need to know that evening.
Be available via radio, the AC Duty Phone, or their apartment landline for consultation at any time.
Stop by your building(s)…especially on the weekend
Crisis/Emergency Response Crisis/Emergency Response BasicsBasicsRemain calm and breatheNOTIFY (follow the phone chain
appropriate for the incident)Document the situation in an
Incident ReportMaintain discretion and
responsibilityPractice self care
Who Do I Call???Who Do I Call???
In the event of… A life-threatening medical emergency Violent behavior of any kind The threat of immediate violence or someone brandishing a
weapon A bomb threat The death of a student Any time you are concerned for the immediate health or welfare of
another person, including yourself
1) Call 9112) Call Security
3) Call the AC on Duty
Who Do I Call???Who Do I Call???
In the event of… A fire or smoke emergency
1) Activate the nearest pullstation and evacuate
2) Call 9113) Call Security
4) Call the AC on Duty
Who Do I Call???Who Do I Call???
In the event of… A psychological emergency If you hear about or are directly informed of a sexual assault You see drugs or drugs paraphernalia The need for an emergency repair A power failure Non-compliance (that is not threatening or violent)
1) Call the AC on Duty2) Follow her/his directions
Who Do I Call???Who Do I Call???
In the event of… Evidence of arson The discovery of a bias-related incident
1) Call Security to initiate an investigation of the incident
2) Call the AC on Duty
Who Do I Call???Who Do I Call???
Any time you are not sure what to do…
If possible and appropriate, contact a fellow RA for advice or back-up
Call the AC on Duty for consultation
Contacting the AC on DutyContacting the AC on DutyUse your radioCall the AC Duty Cell PhoneCall their home landlineONLY if you have not gotten a
response within a reasonable amount of time, call Security
Special ResponsesSpecial ResponsesShelter in PlaceEvacuationPower OutageNatural DisasterDangerous Person on Campus
Follow instructions from Professional Staff Members and/or Security
Go with your gut…Go with your gut…Remember that our goal is to ensure that
residents are safeYou must respond to each and every
situationIf you suspect that something is an
emergency, do not hesitate to respond accordingly!
Ask for help or back-up if neededAt her/his discretion, the AC on Duty may
give you instructions over the phone/radio instead of appearing on the scene for every incident. If you strongly feel that you need her/him on the scene, express that.