Dustin Martin Cell 570-540-30631912 Island Circle Apt 202, Kissimmee, FL 34741 dustin.mar@hotmail.com

Objective

To obtain a mutually beneficial position within a successful company which will allow me to both demonstrate and nurture my skills in the IT field. To contribute to the growth of the company and myself by making a meaningful contribution and producing positive results.

Qualifications

Besides having over 20 years of experience in building and repairing computers as well as working with customers, I have also achieved an enhanced knowledge of the following: Problem Solving and troubleshooting Teaching use of computers to ones of

different skill levels Ability to learn quickly Keeping calm under stress or while

dealing with a difficult situation

Team player Audio/Video editing Microsoft Office 13

Word/Excel/PowerPoint Microsoft Outlook Adobe Photoshop (CS1 – CS6)

Education

TECO - Technical Center of Osceola: August, 2015 – January, 2016

Certifications

MOS Certified Office 13 – Word, PowerPoint and Excel CompTIA A+ Certified CompTIA Network+ N10-006 Certified

Technical Knowledge Networking – 802.3 and 802.11x VPN, VLAN, LAN, WAN Making Ethernet cables: straight-

through, crossover Cat3 – Cat 6a including Plenum grade

CLI configuring of Cisco routers/switches

Basic knowledge of Active Directory IP Subnetting/Configuring, DHCP

configuring (Windows Server 12)

Software Knowledge

Microsoft Office 2013 Basic understanding of PuTTY Wireshark

Adobe Photoshop CS1-6 Windows 3.1, 95, 98se,

Millennium, Vista, XP Pro, 7 Pro, 8.1 and 10

Dustin Martin570-540-3063dustin.mar@hotmail.com

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Employment History

Dollar General, 1116 N. John Young, Kissimmee, FL 1/2014 – Present Lead Associate – Part time

Entry-level management position allowing me to enhance my customer service skills while sharpening my problem solving ability. Entrusted with being a store key holder to oversee operations of a Fortune 500 company ensuring a smooth shift by working with employees and upper management. Included with this responsibility is the handling of cash in counting and balancing tills, the safe and nightly deposits. This position also requires multitasking such as communication over the phone, interacting with customers and vendors, filling out and filing paperwork, cleaning and stocking all while keeping watch for the security of everyone in the store.

Wendy’s (Areas Concept), Mile Post 229 Canoe Creek Service Plaza, St. Cloud, FL7/2013 – 1/2014Supervisor

Management position in a high-volume, fast-paced environment. Teamwork, customer service, role-modeling and motivating of employees incorporated with keeping a neat, clean environment are used to successfully navigate through each shift. Coupling this with well-handled problems as they arise and excellent communication with vendors to guarantee sufficient stock for daily operations. The sum of these results in greater customer satisfaction, and happy, well-motivated employees, higher management and owner.

Schuylkill Haven Casket Company, Schuylkill Haven, PA3/19/07 – 4/30/2012Hanger/Final Inspector

Demonstration of ability to learn fast by joining a company in a field which I had very little knowledge and experience. The position entails the use of hand and power tools to make precise measurements, cuts and sanding of various types of wood to ensure a professional looking product. Being self-motivated I took the initiative to go beyond learning what was merely needed to complete the assigned tasks to increase my value as an employee to the company. Giving ample notice of my resignation, I was glad to train the two individuals it took to cover the load I took on while there.

Staples, Pottsville, PA8/2002 – 3/2006Office Supplies Specialist

As entry-level management this position required overseeing open or close shifts including multiple employees. Responsibilities also included extensive customer interaction in person and over the phone, customer and vendor relations, opening and closing paperwork, cash handling and balancing, team work and attention to details. As a store key holder, security was also a necessity.