DURHAM WORKFORCE DEVELOPMENT BOARD - …s3.amazonaws.com/zanran_storage/… · ·...

ANNUAL REPORT

2007–2008

DURHAM WORKFORCE

DEVELOPMENT BOARD

3

Table Of Contents A Message from the Chair, Denise Motley-Johnston ......... 4

A Message from the Executive Director, Kevin Dick ........ 5

Accomplishments and Highlights ....................................... 7

Durham at a Glance ........................................................... 8

Business Services ................................................................ 9

Durham JobLink ................................................................ 14

JobLink Adult/Dislocated Worker Program. . . . . . . . . . . .16

JobLink Ex-Offender Program ........................................... 19

Brownfields Job Training Program .................................... 21

JobLink Youth Program ..................................................... 22

Durham Workforce Development Board ......................... 25

Durham Workforce Development Staff ............................ 26

A Look Ahead .................................................................... 27

4

Greetings to the Durham Community:

Despite economic uncertainty, Durham has experienced economic

growth and business expansion over the past year. With the

November election and changes in policy, new and expanded

opportunities have been created in many labor market areas,

including “green jobs,” biotechnology, healthcare and education,

areas the Durham Workforce Development Board and it JobLink

Partners have been focusing on for the past four years. This growth

will expand further with the most recent enactment of the American

Recovery & Reinvestment Act (ARRA). This unprecedented

stimulus plan is designed to jumpstart our economy, create new jobs

and save existing jobs. The White House estimated that this plan will

create or save approximately 105,000 jobs in North Carolina, 9,100

of which are in the Durham area.

The Board is working hard to ensure that Durham takes full advantage of these opportuni-

ties to get short-term work and job-training to provide or increase income and sharpen

skills. Partnerships and alliances have been formed realizing we must work together to

accomplish the greater good for Durham. Two major youth initiatives illustrate this

partnership - the 2008 Durham Youth Summit and 2009 Mayor‟s Summer Youth Program

Job Fair. These alliances will ensure our youth and transitional, incumbent and emerging

workers are career-ready, trained and skilled for the workforce. We will continue to strive to

meet the challenges presented by the economic downturn in this global economy, by

providing strong support to Durham, working with Durham leaders, businesses, citizens and

jobseekers.

Sincerely,

Denise Motley-Johnston

Chairwoman-Durham Workforce Development Board

Message from the Chair

Durham Workforce Development Board

Denise Motley Johnston,

DWDB Chair/Director of

Human Resources for Recruit-ment & Talent Management at

Duke University and Health

System

5

Dear Durham Businesses and Job Seekers:

As we welcome you to learn from and enjoy reading our 2007-2008 Annual

Report, here’s how we see the situation in Durham.

Can you think of a time that could be more important than now for the work we

do? At the time this Report was released last year, the unemployment rate in

Durham was 3.9%, business expansion was unprecedented and the job market in

Durham was ripe for many of those looking for employment. But things have

changed. Now, the unemployment rate is 7.3%, we are coming off a year

(2008), in which there were over 1300 layoffs in Durham and a rapid rate of

downsizing and business closings.

All of the community problems that directly impact workforce development in Durham have become

larger. We have an even greater need than before to connect disconnected youth to educational and

employment opportunities. We need to reinforce the JobLink System as the primary vehicle to

businesses and job seekers of with various levels of experience and career backgrounds. We need to

keep Durham very much in the forefront of any legislative agenda that focuses upon economic and

workforce development, so that Durham residents can reap the benefits of policy changes that positively

impact Durham and the Research Triangle.

So, how do we build upon momentum from last year? How do we surpass our performance in placing

and retaining unemployed and under-employed adults, laid off workers and low income youth –

performance that earned us the highest amount of performance incentives in the State? How do we

improve the processes and procedures that have made the Durham JobLink Career Center one of the

most highly regarded JobLinks in the State – only 1 of 22 out of 100 that are chartered at the highest

possible level? How do we improve our number of 2,600 job placements in 2008 in an economic

downturn when mass layoffs make more news than mass hiring?

Durham – we welcome the opportunity to help you. We know that now, you need us more than ever.

We are still here with the largest amount of available jobs anywhere in Durham and the highest amount

of registered job seekers anywhere in Durham. We can provide labor market information that helps a

job seeker choose the best career path and a business decide how much to pay people in order to stay

competitive. We are invested in making connections to training opportunities. We can still prepare the

workforce with improving pre/post employment skills by offering one on one counseling, relevant

workshops and appropriate job referrals.

Durham we‟re here for you. We are committed to sustaining a vibrant workforce in Durham through the

Durham JobLink Partnership.

Sincerely Your Partner,

Kevin Dick

Executive Director – Durham Workforce Development Board

Member of the Durham JobLink Partnership

Kevin Dick,

Executive Director, DWDB

Message from the Executive Director

ANNUAL REPORT 2007-2008

6

Mission of the Board...

To plan, facilitate and coordinate a workforce development system that responds to the

needs of businesses and job seekers, and results in a skilled, productive and competitive

workforce for Durham.

Vision of the Board...

Durham must develop a competitive workforce system that meets the needs of area

employers and jobseekers.

Key Strategies...

Assuming a leadership role in promoting vocational and technical education in

Durham targeted to key growth occupations.

Advocating for expanded public investment (federal, state and local) in Durham.

Improving information dissemination about regional opportunities for job seekers,

businesses, service providers and community leaders.

Developing and seeding initiatives that offer career ladders for workers currently

earning below the living wage.

Targeting WIA investments in: (a) high growth industries and occupations,

(b) growth industries with transitional job opportunities, and ( c ) small and

medium-sized enterprises in targeted industries.

Using Workforce Development Board controlled resources to leverage other

investments in these priorities.


7

ACCOMPLISHMENTS AND HIGHLIGHTS

Over the past year, the Durham Workforce Development Board (DWDB) was witness to a number

of programmatic and service driven accomplishments and highlights. Below are some of the

highlights of 2007-2008:

2008 Youth Summit: In November 2008, a Youth Summit

was held to facilitate discussions about important issues related

to youth ages 14-21 and to promote awareness about programs

that are designed to help youth & parents address these issues.

Durham JobLink Awarded Charter III: The Durham JobLink

is among 22 out of 100 JobLink Centers to receive the highest

distinction provided to a JobLink Center. The Charter Level III

signifies that processes and procedures are in place to ensure

that businesses and job seekers receive optimal services.

Brownfields Job Training Program: Durham was awarded a $200,000 Brownfields Job

Training grant by the U.S. Environmental Protection Agency (EPA). This funding will pay for

up to 60 Durham residents to gain the skills and training needed to effectively gain employment

in the assessment and clean-up activities associated with the redevelopment & reuse of

brownfields sites.

JobLink Recognition Ceremony: In October 2008, the Durham JobLink recognized

individuals, organizations, businesses and service providers who have significantly contributed

to building a healthy workforce in Durham. Recognition awards were given to the JobLink

Adult/Youth; Business partners; Career Advancement Partner and

Community Partner of the Year.

DWDB Implements New Board Standards: The North Carolina

Commission on Workforce Development acknowledged the Durham

Workforce Development Board (DWDB) for meeting high

performance standards for local development boards. In August

2006, the Commission adopted the NC High Performing Local

Workforce Board Standards. The standards were developed with an

emphasis on ensuring local workforce boards are working toward

strategic workforce development objectives.

Regional Workforce Development Forums: The Durham

Workforce Development Board in conjunction with Capital Area &

Kerr-Tar Workforce Development Boards and Research Triangle

Regional Partnership sponsored forums to discuss recruitment and retention of talent in the fields

of Bioscience, Education, Healthcare and Communications industries.


“We appreciate your continuing support and cooperation as we strive to pro-

vide quality workforce development services to the people of North Carolina.” Roger Shackleford, Executive Director of NC Commission on Workforce Development, in a letter

addressed to DWDB

“With all the tools

and technology at

your disposal, there is

no reason you can

not be successful.” - Guest speaker, Brian Dawson,

radio personality addressing

youth participants at the 2008

Youth Summit

Kevin R. McDonald, President of

Triangle Residential Options for

Substance Abusers (TROSA) served as

the guest speaker for the JobLink

Recognition Ceremony.

8

DURHAM AT A GLANCE

2008 Durham Accolades

Durham # 1 in MSA for America’s

Hottest Job Market - Biz Journals 2008

Durham # 2 in Best Green Cities - Country Home 2008

Durham # 3 in Best Place to Ride out

a Recession - Business Week 2008

Durham # 7 in Best Place for

Business and Careers - Forbes 2008

Some of the following economic indicators highlight Durham’s

unique position and economic outlook in 2007-2008:

Durham continues to lead the region in announced business investments. In the first, second,

and third quarters in 2008, the announced investment in Durham County was $730 million, a

number that towers above all surrounding counties.

Durham continues to have a young population, almost 4.5 years younger than the state average,

providing talent and energy for a demanding workforce.

Our population has increased by over 25% since 1998, which continues to drive economic

activity.


Durham County’s Diversity—2007 Survey

Source: US Census Bureau/ American Community Survey/

OEWD

Educational Attainment 2007-2008

Population 25 Years and Over

United States

North Carolina

Durham County

9

Where the Jobs Are

Throughout 2007-2008, workforce assessments continued to

show that the greatest employment growth in Durham County is

occurring in several key industries and related occupations.

Among these key industries are: Higher Education, Computer

Software & Systems Integration, Healthcare, Biotechnology/

Biosciences and Green Jobs.

Higher Education - Substantial research and development goes

on throughout Durham‟s key institutions of higher learning.

Durham‟s universities and colleges, including Duke University,

North Carolina Central University and Durham Technical

Community College are important contributors to this segment of

the local economy. Postsecondary teaching opportunities in Durham are projected to grow and/or add

approximately 1,500 new positions over the next ten years. Many of these positions will require

employees to hold advanced degrees.

Computer Software and Systems Integration - The Information Technology sector drives wide

ranging levels of growth and provides an important source of new high wage jobs both inside Research

Triangle Park and throughout Durham County. Because of the attractive quality of life and lower cost of

living in Durham (in contrast to many other tech centers like Silicon Valley or Route 128 in Boston) the

area continues to attract new talent in these related fields. Durham continues to see a growing demand

for individuals with a background and/or knowledge in software development and systems integration

activities. A number of area employers are looking for prospective employees with related bachelor

degrees, although, in some cases, workers with an Associate‟s degree may successfully compete for said

jobs.

Biosciences - Nationally, the dynamic Biosciences industry provides a range of opportunities for people

with various levels of education attainment. Durham‟s economy creates significant employment in three

sub-sectors of the Biosciences: Drugs & Pharmaceuticals, Medical Devices & Equipment and Research

&Testing. A variety of occupations can be found in each of these bioscience-related industries. For

example, R&D in the Physical, Engineering and Life Sciences requires employees to hold advanced

degrees, whereas the manufacturing oriented bioscience industries represents an occupational mix of

employees with advanced degrees and individuals with skill-sets that can be acquired through short/

moderate term on-the-job training opportunities.

Health Care - Durham‟s position as the „City of Medicine‟ provides a number of opportunities to

succeed in a number of health-related occupations for people at all levels. Many of these occupations

offer realistic avenues for work that require only a high school degree or some post-secondary training

or certification. The jobs in these health-related fields are currently in great demand, and the number of

workers in the field is expected to grow rapidly. For instance, registered nurses are one of Durham‟s

most highly demanded occupations. Projections by Regional Dynamics indicate that Durham will create

almost 1,200 new positions for registered nurses over the next 10 years.

BUSINESS SERVICES

Professional stakeholders attend 2008

Regional Healthcare Forum


10

2007-2008 Business Service Highlights

Rapid Response Services– The Durham JobLink provided employee assistance to businesses

affected by layoffs in 2007-2008. Employee assistance included information related to unemployment

insurance, search for employment, re-training and social & community benefits. Career readiness

workshops were also conducted. Employees from manufacturing, technology, and financial sectors

were affected by these layoffs.

Community Transportation Association of America (CTAA) - In September 2008, a local team

was formed as a result of a concept discussed at a coordinated planning meeting at Triangle J Council

of Governments to coordinate cost-effective and customer-focused transportation services in Durham

County. The team‟s purpose was to coordinate Durham City and County transportation services and

promote regional transportation efficiencies, information, services, and equipment to enhance services

and coverage in Durham County. The team‟s initial focus was on identifying the benefits and

disadvantages of consolidating Durham City and Durham County transportation services including

opportunities for using regional transit . One outcome will be drafting a conceptual transit system

service design that meets the full complement of needs for Durham City, the non-urbanized area, and

various human service agencies.

Project Homeless Connect - In September 2008, the Durham JobLink in partnership with the

10-Year Plan to End Homelessness, organized a special employee recruiting event. The recruiting

event was open to individuals that completed the work readiness workshops offered through the

JobLink Center. Three (3) businesses interviewed thirty (30) individuals and eleven (11) were

identified as potential hires.

BUSINESS SERVICES "I cannot begin to express my gratitude to you and your teams for their work

with our employees at Silver Line. You were nothing short of amazing. I

cannot imagine that any employer being faced with a reduction or closing

would not take advantage of the programs you have available. Many, many

employees came to my office specifically to say thanks for the knowledge

they gained from the Rapid Response meetings. Thank you from the bottom

of my heart!"

—Sandy Gainey, Human Resource Manager, SilverLine Windows


Where the Jobs Are (continued)

Green Jobs - According to the North Carolina Green Economy Resource Directory, in 2008 North Carolina had

an estimated 63,000 green jobs. The “green” in green jobs is about preserving and enhancing environmental

quality. Job growth is estimated to be in renewable energy, sustainable farming and natural health products.

Cormetech, Inc. was awarded a $24,230.00 training grant through a competitive process through the North

Carolina Incumbent Workforce Development Program in November 2008. Through the grant, Cormetech will

provide 37 of their existing employees with the following training components: Lean manufacturing principles

w/factory simulation overview, Value stream mapping and training, Total productive maintenance, Manager of

environmental health & safety module II , Failure mode effects and analysis, Leadership essentials for effective

change management and VMware infrastructure 3.5 ultimate boot camp. Cormetech, Inc. is the leading

producer of titania-based ceramic honeycomb catalyst for NOx (nitrous oxide) emission control used in

Selective Catalytic Reduction (SCR) systems for air pollution control.

11

North Carolina Incumbent Workforce Development Program

North Carolina's Incumbent Workforce Development Program under the federal Workforce Invest-

ment Act provides competitive grant opportunities to established North Carolina businesses to provide

educational and skills training for current workers. There is a maximum funding level of $37,500 in a

single grant year; however, a company may apply for a subsequent grant (s) to reach the lifetime

maximum funding of $50,000. The following Durham-based businesses were awarded incumbent

grants for 2007-2008:

“As the industry’s leader in pharmacy automation, Parata is committed to excellence in employee

training. Durham JobLink has been a valuable partner in providing high-quality skills building for

our engineering team,” says John Kleis, Vice President of Human Resources

at Parata.

BUSINESS SERVICES

Businesses interested in applying for Incumbent Worker Program funding can develop a training proposal in conjunction with the lo-


Company Industry Program

Year

Grant

Amount

Company

Match

$ Estimate

Total Project

Value

Employees Trained/

Type of Training

Eisai Inc. Bioscience 2007 $15,000 0 $15,000 32/PJT Train the Trainer &

Project Management

Cameron &

Cameron

Logistics 2007 $5,343 0 $5,343 10/Customer Service,

workplace Spanish,

conflict resolution, team

building

Nitronex

Corp.

Manufactur-

ing

2007 $29,799 $7,500 $37,299 48/ISO 9001:2000 Quality

Management System

Parata

Systems

Pharmaceu-

tical Mfg.

2007 $21,750 $1,000 $22,750 40/Lean experience,

Certified Quality

Improvement, Six Sigma

Cormetech,

Inc.

Manufactur-

ing

2008 $24,230 $30,540 $54,770 37/Lean manufacturing

principles w/factory

simulation overview, Value

stream

Roadmark

Corp.

Highway

Pavement

2008 $17,000 $5,440 $22,440 47/highway safety training

Totals

$113,122 $54,451 $411,848 214 individuals trained

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Occupation New Jobs

(2006-2016) Annual Openings

Entry-Level

Wage in

2007

Median

Wage in

2007

High

Wage in

2007

Educational

Requirements

Engineers/ Applications

807

$66,297

$91,019

$103,380

Bachelor Degree

Systems Software

774

$79,780

$95,028

$119,770

Bachelor Degree

Medical and Clinical

Laboratory

Technologists

130

$28,820

$34,690

$45,950

Associate Degree

Inspectors, Testers,

Sorters Samplers 113 $24,215 $36,985 $43,370

Moderate-term on-the

-job training

Source: North Carolina Employment Security Commission/ US Department of Labor

BUSINESS SERVICES

Employment Growth in Durham’s Key Healthcare-Related Occupations

Occupation New Jobs


Entry-Level

Wage in

2007

Median

Wage in

2007

High

Wage in

2007

Educational

Requirements

Registered Nurse 3,433 $47,710 $58,362 $69,850 Associate Degree

Licensed Practical

&Licensed

Vocational Nurses 314 $33,313 $38,729 $41,437

Postsecondary

Vocational

Award

Medical Records and

Health Information

Technicians 164 $24,382 $37,589 $44,192 Associate Degree

Dental Hygienists 101 $49,359 $63,376 $70,385 Bachelor Degree

Healthcare

Practitioners /

Technical Workers 630 $35,760 $59,428 $71,262

Postsecondary

Vocational

Award

Source: North Carolina Employment Security Commission/US Department of Labor

Employment Growth in Durham’s Biosciences Sector


13

Employment Growth for Durham’s Higher Education Sector

Occupation New Jobs


Entry-Level

Wage in

2007

Median

Wage in

2007

High

Wage in

2007

Educational

Requirements

Postsecondary Teachers 1500 $38,966 $58,420 $68,146

Master and Doctoral Degrees

Office Clerks, General

201 $19,544 $28,746 $33,348 Short-term on-the

job training

Executive Secretaries and Administrative Assistants

201 $27,627 $36,992 $41,675

Moderate-term

on-the job

training

Accountants

854 $34,739 $57,241 $68,492 Bachelor Degree

Source: North Carolina

Employment Security Commission

BUSINESS SERVICES

Occupation New Jobs


Entry-Level

Wage in

2007

Median

Wage in

2007

High

Wage in

2007

Education

Requirements

Computer Software

Engineers/ Applications 807 $66,297

$91,019

$103,380

Bachelor Degree

Computer Systems

Analysts

864

$51,693

$78,115

$91,326

Bachelor Degree

Computer Support

Specialists 534 $35,377 $60,785 $73,488 Associate Degree

Network Systems & Data

Communications Ana-

lysts

341 $42,820 $67,890 $80,430 Bachelor Degree

Source: North Carolina

Employment Security Commission

Employment Growth in Durham’s Key Computer Software & Systems Occupations


14

North Carolina designed its one-stop

delivery system, known as the JobLink

Career Center System, to be locally

chartered and market driven. The Durham

JobLink‟s stated goal is to provide a

one-stop resource center where a business

can find skilled, work-ready employees

and where potential workers can go for

training and job placement.

The Durham JobLink offers an extensive database of workers, on-line labor market information,

job postings, employer tax credits, and education and training resource data. The JobLink also

provides recruitment and outplacement assistance, and provides high quality services responsive

to the local needs of workers and businesses to ensure local economic viability.

Services to job seekers include:

Free computer access

Career guidance

Resume preparation

Help with job search

Information on the job market

Training classes and workshops

Information on training/ education

Access to resources for training

Unemployment Insurance claims

Veterans‟ services Breakdown of Job Seekers

by Age Groups 2007-2008

Durham JobLink Career Center


15


Since 2005, there have been 185,197

visits to the Durham JobLink Career

Center made by individuals seeking

workforce development and job-

placement services.

The graph to the right represents visits to

the JobLink by repeat customers.

005-2008

Initiatives/Accomplishments: JobLink Awarded Charter Level III: The Durham JobLink Career Center has received an

important distinction – it is now among 22 out of 100 JobLink Career Centers throughout the

State of North Carolina to receive a Level III Charter. This is the highest distinction provided

to a JobLink Career Center and signifies that processes and procedures are in place to ensure

that businesses and job seekers receive optimal service. As part of the award, the City of

Durham and the Durham Workforce Development Board received a $25,000 cash award that

will be used to further improve JobLink operations. Durham JobLink staff also received

special recognition at the North Carolina Workforce Development Partnership Conference

that was held from October 22 – October 24, 2008 in Greensboro, North Carolina.

Creation of JobLink Logic Newsletter: The Durham JobLink Career Center created its first

newsletter, The Durham JobLink Logic. The newsletter‟s objective is to provide a common

venue for the sharing of timely information between Durham JobLink Partners and the

citizens of Durham. Recent and upcoming events are highlighted as well as providing

updated career information for job seeker events.

Customer Service Focus Groups: In July 2008, the Durham JobLink Career Center held

two customer service focus groups. These focus groups were a part of an initiative to examine

the level of customer service a person receives while visiting the JobLink Center.

Thirty-seven (37) participants completed surveys rating/describing their experience at the

JobLink Center. Participants also identified additional resources that they would like added

to the JobLink to enhance the center‟s services.

Development Workshops: Along with providing Human Resource Development

workshops, the Durham JobLink held career-directed seminars. “Get Your Money Straight”

presented by NC Mutual Life Insurance Company, highlighted the appropriate steps to

manage money and your assets. The City of Durham‟s Economic and Workforce

Development and the Institute facilitated a seminar on “Funding Your Own Business.” This

workshop discussed small business loans and business plan preparation. The „So You Are

Thinking About Nursing” seminar provided a range of opportunities within the nursing field

and the certifications associated with each. The nursing seminar was presented by North

Carolina Central University‟s Department of Nursing.


16

Durham JobLink Career Center Statistics ( Jan-Dec 2008)


Federal Workforce Investment Act funds are

allocated by the North Carolina Department

of Commerce and distributed to local

workforce development boards to provide

services to individuals 18 years of age and

older who meet state and federal guidelines

for WIA adult/dislocated worker eligibility.

WIA Adult/Dislocated Worker programs

provide underemployed, unemployed and

laid-off workers with employment and

training assistance and can provide the

following services; career counseling; training; job placement; and case management assistance

that may be needed to help program participants successfully obtain long-term and sustainable

employment in the community.

Measurements Totals

Job Orders Received 4,712

Job Openings Received 5,201

Job Openings Filled 885

Individuals Placed 1,096

Employment after Service 1,549

Customer Traffic 48,104

Registered Jobseekers 11,527


WIA Breakdown by Age Groups

2007-2008

WIA Breakdown by Gender

2007-2008

WIA Breakdown by Ethnicity

2007-2008

28%

72%Male

Female

WIA Adult and Dislocated Worker Program

17

WIA Adult/Dislocated Worker Programs

The goal of the WIA Adult/Dislocated program is to provide Workforce Investment Act (WIA)

services that increase the employment, job retention and increased earnings of adult jobseekers. From

2007– 2008 the WIA Adult/Dislocated Worker programs provided services to 218 participants. These

services included (but not limited to):

Assessment of skills

Resume Writing

Employment Search

Case Management




WIA Dislocated Worker Breakdown by Performance

2007-2008

WIA Adult Breakdown by Performance

2007-2008

18


WIA Breakdown by Average Earnings

For two quarters after participants leave program

2007-2008

Employment Highlights for WIA Adult/Dislocated Worker Program

112 participants who were Dislocated/”laid off” (at no fault of their own) received services

106 Adult participants received services

147 individuals entered into employment

Eighty (80%) percent of Dislocated worker participants and ninety-four (94%) percent of Adult

workers participants were still employed after 6 months

Placement wage goals for participants exceeded state goal



Success Story WIA Adult Program

Sonja, who had worked in a home based business for more than 5 years, came

into the Durham JobLink Career Center in November 2008 as an unemployed

administrative assistant/homemaker. After working closely with her JobLink Case

Manager, she expressed early on that she wanted to move into more of a

traditional work setting where she could gain and increase her skills and have

more exposure to other work experiences.

After taking the aptitude test and entering into the WIA Adult Program it was

determined that Sonja‟s primary barriers in finding employment included; resume

writing, interviewing skills, and polishing her existing skills. With the help of her

case manager, she established a series of short and long-term goals that would address her barriers and

clarify her expectations for the program. Sonja was invited to an Office of Economic & Workforce

Development (OEWD) Retreat to talk about her experience with the WIA Program. She spoke on the

importance of the program and how the program was helping her personally to transition and

maneuver back into the workforce through the tools and additional skills that was provided.

Not long after, Sonja was called to interview with the City of Durham OEWD for a staff assistant

position through the WIA Work Experience Program. She was ultimately hired for the position and

her tenacity and willingness to learn has been an asset to the department.

Sonja Owens hired through the WIA Work

Experience Program.

19

Durham JobLink Career Center Ex-Offender Program

JobLink Ex-Offender Program

The goals of the Ex-Offender Program are to maximize the employability of this population, reduce

recidivism rate to reduce crime in Durham County and improve the workforce of Durham County. From

2007– 2008 the Ex-Offender Program provided services to 130 participants. These services included (but not

limited to):

Employment Case Management/Counseling

Employment Orientations/Workshops

Placement Services

Retention Tracking


Breakdown of Ex-Offender Program By Ethnicity

2007-2008

Breakdown of Ex-Offender Program By Age Group

2007-2008

Breakdown of Ex-Offender Program By Gender

2007-2008

20

Success Story Ex-Offender Program

Jamal entered the JobLink Ex-Offender Program in April 2008. Prior to enrolling in the program,

Jamal held numerous of jobs including a sales clerk, tire technician, and campaign coordinator. When

Jamal entered the program, he was in search of a job immediately. He was experiencing the many

frustrations of persons that have a criminal background as a barrier.

Through the JobLink services offered, Jamal received intensive case management and soft skills

training. In May 2008, Jamal obtained employment as a tele-fundraiser. Jamal later expressed that he

wanted to move out of the traditional job market and enter into a more technical field, where he could

gain a solid trade/skill set. With assistance, Jamal was able to attend Durham Technical Community

College to receive a certification in Computer Upgrade and Repair. Because of Jamal‟s dedication to

success, he was recognized as the JobLink Adult of the Year at the JobLink Recognition Ceremony.

Jamal‟s motto is “knowledge is the foundation of all things…to know is to learn.” Jamal is an

example to all ex-offenders that the road to success should not be shorten because of your past. Your

past is defined as such and believing in the possibilities of success is a goal with in itself.


Durham JobLink Career Center Ex-Offender Program

Breakdown of Placements by Industries

2007-2008

Employment Highlights for JobLink Ex-Offender Program

130 ex-offenders received employment and/or training services

86 of program participants entered employment

12 program participants entered into training

Seventy (70%) percent of program participants were still employed after 6 months

Average placement wage for program participants was $8.62/hour

21

The United States Environmental Protection Agency (EPA) selected the City of Durham as 1 of only 13

jurisdictions nationwide to receive a $200,000 Brownfields Job-Training Grant in March 2008. Through-

out the next two years, this funding will allow 60 Durham residents the opportunity to acquire the skills

and training needed to effectively gain employment in the assessment and cleanup activities associated

with the redevelopment and reuse of local and regional brownfields sites, as well as other marketable

green.

In 2006, the City of Durham received a Brownfields Assessment grant (that made the City eligible to apply

for EPA Brownfields Job-Training funds) for the purpose of conducting community outreach, performing

brownfields assessments, and preparing cleanup and redevelopment plans for sites along the North East

Central Durham (NECD) Pettigrew Street Corridor. Once a thriving residential and business community,

the Pettigrew Street Corridor has suffered greatly from the number of industrial facilities that have closed

in the area. As part of an on-going NECD revitalization strategy, the City and greater NECD community

have been working to identify and assess the number of existing brownfields in the 96-block area, includ-

ing scrap yards, abandoned petroleum stations, and other vacant and abandoned industrial facilities.

On June 23, 2008, a Request for Proposals (RFP) was issued by the City of Durham Office of Economic &

Workforce Development seeking an accredited local training provider to implement a program to train up

to 60 individuals from NECD and the surrounding area in Environmental Technology disciplines that

would enable participants to competitively seek employment upon completion of the program in jobs such

as lead abatement, soil sampling, hazardous material handling and brownfields remediation. Based on an

analysis of regional labor market information, the average starting salaries for these types of positions

range from $11 - $13 per hour.

In response to the RFP, Durham Technical Community College submitted a comprehensive training plan

that included the provision of three 8-week training cycles (20 students per cycle) offering certifications

for program participants in HAZWOPER (Hazardous Waste Operations), Soil Sampling and Analysis,

First Aid & CPR, and Occupational Safety & Health Association (OSHA). After an external/independent

review of the proposal, Durham Tech was recommended and approved by the

Durham City Council to be awarded the training contract. The first of the three

classes was scheduled to begin on January 26, 2009.

Eligible citizens of NECD turned out in high numbers to apply for this initial

cycle of training. During the fall of 2008, a total of 70 applications were

received and more than 40 applicants were interviewed to be considered for

enrollment into the first class. After careful consideration and consultation from

a newly established Brownfields Advisory Panel (comprised of representatives

from Environmental Technology firms, regional consultants, and community

stakeholders), a total of 23 candidates were offered enrollment into the first

class. As new opportunities in green job markets open up in 2009, participants

of this program are both enthusiastic and confident that their training will lead to long-term and sustain-

able employment in this field.

Equipment worn during

hazardous material clean-up.


Durham JobLink Career Center Brownfields Job Training Program The U.S Environmental Protection Agency defines a “Brownfield” as follows: A Brownfield site is real property

that the expansion, redevelopment, or reuse of may be complicated by the presence or potential presence of a haz-

ardous substance, pollutant, or contaminant..

(http://www.epa.gov/brownfields/08jtgrants/JT_r04_nc_durham.pdf)

https://exchange.ci.durham.nc.us/exchweb/bin/redir.asp?URL=http://www.epa.gov/brownfields/08jtgrants/JT_r04_nc_durham.pdf

22

The partnership of the Durham JobLink Career Center, the Durham Workforce Development Board

Youth Council, the Youth Employed and Succeeding Program (YES), and the Office of Economic &

Workforce Development is committed to providing quality programs and services to those youth ages

14-21 that are enrolled in the Workforce Investment Act (WIA) program.

During the previous program year, the Durham JobLink Career Center provided services to over 100

youth enrolled in the WIA program. Below are some of the major highlights for 2007-2008:

2008 Mayor’s Summer Youth Work Program: The Office of Economic & Workforce

Development in collaboration with the Mayor‟s Summer Youth Work Program provided 77 youth

ages 14-21 with an opportunity to work in various City and non-profit agencies. Youth worked a

maximum of 30 hours per week earning $6.50 - $7.50 per hour. The program was designed to

provide youth an opportunity to gain work experience and develop skill-sets while simultaneously

connecting with city/county agencies and the private sector.

WHOA (Working Hard on Achieving): The Durham Workforce Development Board,

through the Durham Youth Council established the Working Hard on Achieving Program for

high school students. The students that are in the WHOA program are students who have been

identified as needing extra support. These students must work hard on achieving good grades and

show a strong commitment towards gaining work skills. Currently, 22 participants of WHOA

meet on the third (3rd) Wednesday of each month to talk about different topics, share their

concerns, and to have fun. Participants have numerous opportunities to visit numerous Durham

businesses/agencies, and further engage in activities that will improve their educational

development.


Breakdown of WIA Youth by Ethnicity

2007-2008

Breakdown of WIA Youth by Gender

2007-2008

Breakdown of WIA Youth by Age Groups

2007-2008

Durham JobLink Career Center Youth Program

23

2008 Youth Summit

On November 11, 2008, 60 Durham youth and 12

adults attended the 2008 Durham Youth Summit.

The event was the fifth overall and the second that

had an emphasis on improving ongoing youth

programs in Durham. The event was held at the

Community Family Life and recreation center at

Lyon Park. Its purpose was to facilitate discussions

about important issues related to youth aged 14-21

and to promote awareness about programs that are

designed to help youth and parents address these

issues and enrich their lives.

The Youth Summit consisted of four breakout

sessions for youth and four for parents. Although the

youth breakout sessions were intended to prevent

gang involvement, the approach of Youth Summit

planners was to address the issue by facilitating

proactive discussions about conflict resolution,

substance abuse, sexuality, and career development.

There was a more concerted effort in 2008 to include

parent workshop topics, such as substance abuse,

mentoring, gang prevention, and youth/parent

relationships.

Brian Dawson, a Durham native and a radio

personality with K97.5 (a local urban radio station)

kicked off the program by talking with the youth

about struggles and life as a teen in Durham. Brian

shared with the attendees the efforts and preparation

needed to be successful in life. Brian also gave great

examples of how popular musical artists have had to

work hard to achieve their goals. Brian told the youth,

with all the tools and technology at their disposal, that

there was no reason they couldn‟t be successful.

There was also a mini-community fair where

several of the Youth Summit sponsors displayed

information to showcase their programs and inform

youth and parents about ways to apply or take

advantage of them.

The following agencies planned, supported and

participated in the Youth Summit:

Durham Workforce Development Board Youth

Council


YO Durham

Durham Youth Employed and Succeeding (YES)

Durham Housing Authority

City of Durham Office on Youth

The P.R.O.U.D Program

Durham Parks and Recreation Dept.

Durham County Health Dept.

Durham Police Dept. Project Safe Neighborhoods Durham TRY

NC Cooperative Extension‟s 4-H Youth Program

El Centro Hispano



Highlights for WIA Youth Program

143 youth participants received services through the Durham Youth Employed and

Succeeding Program

26 youth participants entered employment

14 youth participants received their GED

10 youth participants retained attendance in college

93 youth participants continue to receive services

Durham County Commissioner, Michael Page, talks

with the youth participants.

24


Success Story Youth Program

Carl has come a long way since he left the public school system in

2007. Carl became disenchanted with life and soon found himself

involved in the juvenile court system. His court counselor referred him

to the Durham Youth Employed and Succeeding program (YES) with

hope of turning Carl‟s life around. Carl enrolled in the Durham YES

program in April of 2008. His YES Case Manager referred him to the

Achievement Academy of Durham (AAD) for GED instruction. Carl

performed well at the AAD and took four of the five required GED tests

in less than two months.

Carl expressed his interest of employment to his Durham YES Case

Manager, who assisted him with career exploration and work readiness skills. She referred Carl to

the Sales and Service Training Center to improve his customer service skills and employment

outlook. He passed his National Retail Federation certification and was placed into subsidized work

experience at Operation Breakthrough. Between work and school, Carl was able to complete a

certification and his GED. He was later enrolled at Durham Technical Community College in the

Automotive Technology curriculum. Carl used the skills through customer service and work

readiness training to obtain part-time employment at the Durham JobLink Career Center.

Carl, WIA Youth Participant.


100% 100%

25%

75%90%

41.6%

0%

50%

100%

150%

Entered Employment

Retention Credential

2006-2007

2007-2008

59.3%

20.6%

45.3%

63.9% 71.4%60.9%

0.0%

20.0%

40.0%

60.0%

80.0%

Retention Rate Diploma/Equivalent Skill Attainment

2006-2007

2007-2008

WIA Younger Youth (ages 14-18) Breakdown by Performance

2007-2008

WIA Older Youth (ages 19-21) Breakdown by Performance

2007-2008

25

Durham Workforce Development Board Members

DWDB Officers

Denise Motley-Johnston (DWDB Chair) Private Sector Duke University and Health System Barker French (DWDB 1st Vice-Chair) (Youth Council Chair) Community-Based Organization Durham Roundtable Jamie Glass (DWDB 2nd Vice-Chair) Education Agency Durham Technical Community College Marsha Basloe (DWDB Secretary) Community-Based Organization Durham’s Partnership for Children Sharon McCormick (DWDB Treasury) Private Sector Computer Science Corporation

Private Sector Members Robin Miller BlueCross BlueShield of NC Gerald Spence JHI, Inc. Alfred L. Sullivan Inspirus Consulting, Inc. David Mooring CrossComm, Inc. Autrice Campbell Long SunTrust Bank, Inc.

Michael Goodmon Capitol Broadcasting Company, Inc. John Rodriguez RR Donnelley Janis Clark Measurement Incorporated ShaShawnda L. Carlton IBM Geoffry Luce Marriage & Individual Counselor Lisa Pineiro Technical Services, Inc./RTP Electrical Services, LLC

Community-Based Organization Heidi H. Carter Community Volunteer

Alvis Aikens Renaissance Economic & Revitalization, Inc.

Educational Agency Dr. Carl Harris Durham Public Schools Iheoma U. Iruka, Ph.D. EPG-Child Development Institute at UNC-Chapel Hill Li-An Yeh, Ph.D. North Carolina Central University

Vocational Rehabilitation Jessie Pickett-Williams Vocational Rehabilitation


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Durham Workforce Development Board Members cont.

Economic and Development Agency Casey Steinbacher Durham Chamber of Commerce Public Assistance Agency Sammy Haithcock Durham County Department of Social Services

Public Employment Agency Martha Tunstall Employment Security Commission

City Council Liaisons

Farad Ali Councilman Durham City Council

County Commissioners Liaisons

Brenda Howerton Durham County Commissioner Joe W. Bowser Durham County Commissioner

Workforce Development Staff Kevin Dick Executive Director, DWDB Nicholas McCoy Operations Manager Pheon Alston Administrative Coordinator

James Dickens Youth Program Coordinator Sontina Greene Adult Program Coordinator Courtney McCollum Ex-Offender Program Coordinator Darrell Solomon Business Services Manager Tanya Spaulding-Hill Durham JobLink Career Center Manager


27

2008-2009 promises to be even more exciting and productive. How will we accelerate the pace of workforce develop-

ment in Durham County at a time when we need to be more creative than ever to find resources that allow us to de-

liver quality programs to our community stakeholders? The answer lies in the creation and nurture of partnerships

that will compliment and augment what our competent and professional staff can deliver.

We will maximize the JobLink to effectively respond to the workforce needs of the businesses and job

seekers through utilization of the stimulus funds.

We will work with businesses in addressing their economic constraints in hiring personnel through

work experience internships.

We will continue to show the value of JobLink to higher level professional talent and the businesses that

recruit them.

We will continue to prepare our youth to be employable by expanding work experience internships and

by complimenting real-world experience with classroom learning that builds upon academic, occu-

pational and customer services skills.

We will work with community partners such as not-for-profit organizations, the business community

and educational partners to connect disengaged youth and ex-offenders with educational and career

opportunities while we help unemployed and underemployed adults forget disappointments and

build sustainable careers at livable wages in a vibrant 21st Century marketplace.

We will continue to identify training and employment opportunities in the area of green jobs, as shown

in our Brownfields Initiative.

We will continue to work with Durham Technical Community College to ensure job seekers are pre-

pared with 21st century labor market skills through the Career Readiness Certification (CRC).

A Look Ahead….


28

City of Durham Office of Economic & Workforce Development

The Venable Center 302 East Pettigrew Street, Suite 190

Durham, North Carolina 27701 Phone: 919.560.4965 Fax: 919.560.4986

Durham JobLink Career Center: 919.560.6880 www.durhamworkforce.com

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