Angelica L. Duran P.O. Box 4463

505.690.1652Fairview, NM 87533

angelicalduran@gmail.com

Finance & Business Management

Areas of Expertise

Finance, Personal, Real Estate, Construction, Business and Pipeline Management

Business & Document Development Cultural Diversities, Family & Children

Compassionate Business Management Team Building & Trainings Private Insurance & Medicaid Billing

Social Media Networking, Marketing, Sales, Customer ServiceProject Planning

Bookkeeping, Budgeting & Payroll Bilingual – English/Spanish

Technical Skills & Office Equipment

Microsoft Office Suite QuickBooks Multi function copiers, scanners, fax, printers, laminators, wireless modems, phone systems

Professional ExperienceProgram Coordinator/Business Manager 2009-March 2014People Centered Services, LLC Santa Fe, Taos and Las Vegas, New Mexico

Day-to-day business and administration operations of the agency; including but not limited to facilitation of all business management and services offered based on individual consumers budget and service plans (ISP’s) for over 35 individuals living with disabilities

Maintained strong business relationships with DOH, DVR, Mi Via, and case management agencies Supervision and management of 15+ employees and several independent contractors Responsible for daily scheduling all employees and clients schedules Marketed based on the company’s mission goal and philosophy with the utmost care and compassion,

established strong and trusting relationships with all staff, clients, families, guardians, therapists, state agencies, independent contractors and the community

Preparation of policies and procedures complainant with state DD Waiver policies Submissions of Medicaid claims for all locations Maintained CARF accreditation; successfully passed CARF and DOH annual audits Manage the Executive Director’s calendar and disseminate all executive communications to staff, clients and

officers of DOH Training, supervision and management of all day staff, job developers and job coaches Design and manage all advertising, including but not limited to the hiring process of personnel, staff, and

contract positions, conducted weekly staff meetings along with team-building workshops Manage, scheduled and perform intake/outtake assessments for our Supervised Visitation Program

Real Estate Loan Officer 1998 – 2008Arriba Mortgage, Gravelle Mortgagedocument.doc

Angelica L. Duran P.O. Box 4463

505.690.1652Fairview, NM 87533

angelicalduran@gmail.com

Mountain View Mortgage, Liberty Lending New Mexico

Completed loan applications gathered documentation required from lenders, provided time sensitive disclosures

High levels of communication with the client, lender and other parties involved in the transaction Highly skilled in evaluating loan applications and the qualifications of the borrower Submission of loans applications through automated underwriting systems Involvement in all aspects of real estate lending; lead generation, loan qualifications, loan processing, direct

contact with borrowers, lenders, underwriters, appraisers, title/ escrow companies, surveyors and realtors. Developed and maintained business relations with local and national banks / lenders, realtors, builders and

manufactured homes dealers Public relations and referral networking for soliciting potential housing loan business Closed large volume of construction, construction to permanent, subprime and conventional loans Monthly business growth from $0- $1.5 million Knowledge of federal lending regulations Secured and finalized transactions in a legal and ethical manner while maintaining high productivity level

Construction Manager / Co-Owner 2004-2006Turn 2 Builders Santa Cruz, New Mexico Schedule projects in logical steps within budget and time requirements in order to meet deadlines. Determine labor requirements, dispatch crew and subs to construction sites Inspected jobsites for progress and compliance in regards to building and safety codes and state and county

regulations Reviewed contract terms with administrative staff, employees and clients Prepared changes and additions to contractual agreements with architects, consultants, clients, suppliers

and subcontractors Obtained necessary permits and licenses Responsible for AR/AP, payroll, state and federal tax filings

Branch Manager 2000-2001Check N Go Santa Fe, NM

Decreased store debt from 83% to 18% through aggressive collections New monthly business growth by 25% consistently for 10 months Responsible for locating avenues in which former employees had defrauded the company. Approved loans based on store policy and requirements, audited cash drawers as required Hired and trained new team members. Turned store into a bonus store for the first time since it’s opening Prepared work schedules, submitted time sheets to corporate office, made daily bank deposits, ordered office

supplies Awarded an Excellence Award for the month of October 2000

PROPERTY MANAGER 1995-2000Santa Fe Properties New Mexico

Maintained 98% occupancy rate 26 privately owned properties; 1-4 units, mix use, weekend and short term rentals Performed reference, credit and back ground checks on potential tenants

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Angelica L. Duran P.O. Box 4463

505.690.1652Fairview, NM 87533

angelicalduran@gmail.com

Obtained repair and renovation bids Scheduled maintenance, housekeeping and property renovations and repairs as needed Prepared cost analysts and budgets Reconciled rental income and debts associated with each property

Education andProfessional Training

Real Estate Brokers Course Kaplan School of Real Estate, Albuquerque, NM 2014-2014Courses in Business Management and Office Administration

Northern College-Espanola, NM 1997-1998

NM DD Waiver State Required TrainingsAdvocacy 101 Assisting with Medication Delivery Foundation for Health and Wellness

Sexuality for Persons with Developmental Disabilities

Participatory Communication and Choice-Making-CM/SC

Participatory Communication and Choice-Making-DS

Person Centered Planning in NM (1 Day) - DS/DSS

Positive Behavior Support Strategies - CM/SC

Positive Behavior Support Strategies - DS/DSS

Pre Service-DS/DSS- Rights & Advocacy-DS Health Level 1-Continuum of Care-DS

Teaching and Support Strategies CPR & First Aid Certified

Train the TrainerPre-Service Assisting with Medication Delivery Teaching and Support Strategies

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