Duncan Resume
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1 TYLER DUNCAN 1658 Brownstone Blvd. Toledo, Ohio 43614 SUMMARY I’ve worked in the Information Technology Industry for nearly 8 years. Starting in this industry at such an early age has given me an extremely different perspective, and allowed me to adapt to different environments. Having abilities to learn quickly, problem solve, and identify key elements in a company’s IT infrastructure that require review has made me a valuable employee for quite some time, presenting me with experiences that vary across many platforms and environments making me in a sense a jack of all trades in IT. This unique skillset allows me to apply a problem solving mindset related to almost any IT problem and have a basic understanding to communicate effectively to other staff to effectively work as a team solving our everyday IT needs. One of the interesting things I’ve discovered over the years working behind the scenes is that you get a more in depth observation of how the entire corporate environment works as a whole, giving you an entirely new perspective on how day to day operations function. This perspective opens up a whole new world of IT from an optimizations point of view because you can begin to "connect the dots" as you will. Using IT to strengthen the bonds of all the interconnected departments making a company far more effective. Something I’d like to see more companies do in the future. INFORMATION TECHNOLOGY SKILLS Network+ Active Directory (Group Policy Deployments, Account Maintenance, Security Analysis) VMware (Used to Deploy Windows 2008R2, Windows Server 2012R2) Parallels (Deployment via Mac to run Windows 10) Citrix XenApp 6.5 (Farm Maintenance, Deployments, Configurations) Hyper-V (Used to test older software for compatibility) Office 365 (Deployment, Maintenance, and Dirsync setup) Office 2013 and all previous versions (Documentation and Reporting) Corporate IT Purchases and Consultations through our Vendors and VARS. Email Address: [email protected] Phone Number: 614-499-5965
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Transcript of Duncan Resume
TYLER DUNCAN1658 Brownstone Blvd.
Toledo, Ohio 43614
SUMMARY
I’ve worked in the Information Technology Industry for nearly 8 years. Starting in this industry at such an early age has given me an extremely different perspective, and allowed me to adapt to different environments. Having abilities to learn quickly, problem solve, and identify key elements in a company’s IT infrastructure that require review has made me a valuable employee for quite some time, presenting me with experiences that vary across many platforms and environments making me in a sense a jack of all trades in IT. This unique skillset allows me to apply a problem solving mindset related to almost any IT problem and have a basic understanding to communicate effectively to other staff to effectively work as a team solving our everyday IT needs. One of the interesting things I’ve discovered over the years working behind the scenes is that you get a more in depth observation of how the entire corporate environment works as a whole, giving you an entirely new perspective on how day to day operations function. This perspective opens up a whole new world of IT from an optimizations point of view because you can begin to "connect the dots" as you will. Using IT to strengthen the bonds of all the interconnected departments making a company far more effective. Something I’d like to see more companies do in the future.
INFORMATION TECHNOLOGY SKILLS
Network+
Active Directory (Group Policy Deployments, Account Maintenance, Security Analysis)
VMware (Used to Deploy Windows 2008R2, Windows Server 2012R2)
Parallels (Deployment via Mac to run Windows 10)
Citrix XenApp 6.5 (Farm Maintenance, Deployments, Configurations)
Hyper-V (Used to test older software for compatibility)
Office 365 (Deployment, Maintenance, and Dirsync setup)
Office 2013 and all previous versions (Documentation and Reporting)
Corporate IT Purchases and Consultations through our Vendors and VARS.
Windows Server 2003 – 2012 R2 (Deployments, OS Modifications, Maintenance)
Avaya Phone System Software (Phone Maintenance, Rebuilds, Transfers)
Adobe Creative Cloud (Graphics Artists Deployments, 3rd Party Addon Integration)
Windows Fileserver Infrastructure / Multiple Platforms (Fileserver Maintenance in a mixed Mac, Windows Environment) PowerShell (Scripting Use for Registry and Account Maintenance across all Servers)
Freshservice (Ticketing System)
System Center 2012 R2 (Collection Creation, Antivirus Deployments, Company Health Analysis, Reporting)
Email Address: [email protected] Phone Number: 614-499-5965
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TYLER DUNCAN1658 Brownstone Blvd.
Toledo, Ohio 43614
EDUCATION
CMC Group 2012 - 2015IT Help Desk / Systems Administration Maintain all of our satellite facilities and keep CRM solution online and running for production to continue with minimal issues. This includes and isn’t limited to all server side functions, policy deployments, and hardware maintenance.
Avnet Integrated 2012 – 2013 Tier 2 Technician Supported Absolute and Carnegie server system lines. Prepared and tested units for Quality Control. Additional responsibilities included motherboard repair, network maintenance and installation, 5S meeting. Operated in compliance with ISO Standards (9001, 14000, 50001, and 31000.)
The Laptop Guy 2009 – 2012 Senior Technician Led team of 7 people working on repairs, maintenance, and rebuilds of all our customers and companies machines. Provided help desk and hardware support. Developed strong skills in areas such as customer interactions, hardware experience with every manufacturer, and working with management and staff to produce the best possible standards for managing team.
EDUCATION
DeVry University Biomedical Engineering 2008 – 2010 Completed ¾ of required coursework for BS degree.
Miami Valley Career Technology Center 2006 – 2008 Computer Information Systems
Sinclair Community College 2006 – 2008 Computer Information Systems
Email Address: [email protected] Phone Number: 614-499-5965
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TYLER DUNCAN1658 Brownstone Blvd.
Toledo, Ohio 43614
REFERENCES
AMY MARSHALL ANDREW STOUT
Quality Analyst Systems Administration
CMC Group CMC Group
2343 Alloway Dr. 4856 Seashore Ave.
Bowling Green, OH 43402 Bowling Green, OH 43402
(419) 787-3435 (419) 409-0432
[email protected] [email protected]
BETH FOWLER
Sales Rep
CMC Group
Bowling Green, Ohio
(419) 308-1217
Email Address: [email protected] Phone Number: 614-499-5965
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