DUBAI METRO HANDY GUIDE - RTA · PDF fileMetro Station opening hours Please note: The times of...

April 2016

DUBAI METRO HANDY GUIDE

Welcome.

This is your handy guide to using the Dubai Metro. We will show you how easy it is to plan your journey, buy a ticket and ride the Metro. We hope you enjoy the tour.

01

JOURNEY PLANNING 02

FARES INFORMATION 10

YOUR METRO RIDE 20

JOURNEY PLANNING

0302

The following information makes your journey easier to plan: finding your nearest station and the station from which you can reach your destination. You’ll also find out about zones, bus and taxi connections as well as parking facilities.

04Step 1 Find the nearest station to the start and end of your journey

09Step 3 Choose the right travel time for you

06Step 2 Find a convenient way to get to the station

Scan here to download the Wojhati App

UAE Exchange

0504

Find the nearest station to the start and end of your journey

Step 1

Journey Planning Journey Planning

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There are three large parking facilities:

Rashidiya (2700 spaces) on the Red LineNakheel Harbour & Tower (3000 spaces) on the Red Line Etisalat around (2300 spaces) on the Green Line

Find a convenient way to get to the station

Step 2

Park & Ride

Dubai Bus Arrival Times

To receive bus arrival timings, send bus stop ID to 5223


Nice to know

Parking is free for public transport users at the Park & Ride. See next page for details.

example:D 537002

Space

SEND

Taxi Companies (208 08 08)

Al Ghubaiba

Al Ras

Palm Deira

Al Jadaf

Al JafiliyaEmiratesTowers

Burj Khalifa/Dubai MallNoor Bank

Mall of theEmirates

DubaiInternet City

Nakheel Harbour& Tower

IbnBattuta

JumeirahLakes Towers

Nakheel Sharaf DG FGB BusinessBay

FinancialCentre

World TradeCentre

ADCBOud Metha

Dubai Healthcare City

Union

Al FahidiBurJuman

Creek

UAEExchange

Danube

Energy

Baniyas Square

Salah Al Din Abu Hail Stadium EtisalatDubai Airport

Free Zone

Al QusaisAl NahdaAl QiyadahAbu BakerAl Siddique

RashidiyaAirport

Terminal 3GIGICOAl Rigga

AirportTerminal 1

EmiratesDeira CityCentre

DAMACPROPERTIES

Cars Taxis

Arabia Taxis

Metro Taxis

National Taxis

Dubai Transport (Including Special Services)

Scan here to download the taxi App

A taxi for ladies only is also available

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• Use your nol Card or get your nol Red Ticket at the entry gate of this car park.

• Please use the same nol Card or Ticket that you get at the entry gate of the car park for travel on public transport to benefit from the grace period and free parking.

• Please exit the car park within 60 minutes of the last use of your nol Card on public transport or car parking fees will be applicable.

• There is no charge for entering and exiting the car park within 10 minutes.

Opening Hours: 24 hours, 7 days a week

Parking fees for nol Red Ticket users:

Please pay for your Ticket at the Parking Payment Machine before exiting the car park.

Parking fees for non-public transport users:

AED 10 per hour, with a maximum fee of AED 50* per day. *Plus AED 2 for ticket.

Parking fees for nol Card users:

Proceed straight to the car park exit gate, as it is not necessary to validate your nol Card at the Parking Payment machine.

FREE parking daily for public transport users at Rashidiya Metro Station car park

Fines AED 100 per day and up to AED 1000 – Parking in areas designated for public transport users for a period exceeding the permitted periodAED 150 – Loss of parking ticket

Please note• No valet or reservation parking offered• Must comply with traffic laws and regulations• No motorcycles and taxis are permitted • RTA will not be responsible for any loss or damage• After 48 hours all vehicles are liable to be impounded by the RTA

Rashidiya Metro Station car park

Saturday to Wednesday 05:30 to 00:00

Thursdays 05:30 to 01:00 (Fri)

Fridays 10:00 to 01:00 (Sat)

Metro Station opening hours

Please note: The times of the last trains do not depend on the station opening hours.Opening and closing hours may vary during special events and occasions.

Choose the right travel time for youStep 3


Things to know

Saturday to Thursday 06:30 am to 01:00 am (the next day)

Fridays 09:00 am to 01:00 am (the next day)

Tram Station opening hours

Metro & Tram interchange stations:1. DAMAC PROPERTIES metro station (R36) – Dubai Marina tram station (5)2. Jumeirah Lakes Towers metro station (R37) – Jumeirah Lakes Towers tram station (3)

FARES INFORMATION

1110

Everything you need to know about ticket fares between zones and nol Cards – choose the one that is right for you, and where to buy them.

What is a nol Card or nol Red Ticket?

12Step 1

14Step 2 Choose the nol Card or Ticket that suits you best

16Step 3 How much should you pay?

18Step 4 Where to buy and top-up your nol Card or Ticket

1312

Did you know? With your nol Card you can use all modes of transport and even pay for parking or Dubai Taxi.

What is a nol Card or nol Red Ticket?

Step 1

Fares Information Fares Information

To travel on the Metro you need to buy a nol Card or a nol Red Ticket. For your convenience, kindly

ensure your nol card is topped up with sufficient balance.Minimum balance: AED 15.0 for return journey.

There are 5 options available, find out which one will suit you best on the next page.

It’s easy to buy or top-up a card, or add trips to your nol Red Ticket. Just go to a Ticket Vending Machine, Metro Ticket Office or RTA authorised sales agent. Step 4 shows you their locations in Dubai.

Each time you travel, tap your card on the gateand it will automatically deduct the correct fare.It’s easy!

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Choose the nol Card or Ticket that suits you best

Step 2


nol Blue Card (gold or regular) A secure personal card for frequent travellers

• Enjoy the facility to register online.

• Holds up to AED 5000 worth of credit and is valid for 5 years.

• Personalised card with the user’s photo.

• Has an e-purse, which deducts the correct fare automatically.

• nol Blue (gold) Card allows the privilege of using Gold Class cabin on the Metro and Tram.

• Card requires a one-time payment and will be delivered within 10 working days.*

• Secure online services for top-up credit, viewing full transaction history and report a lost or stolen card.*

• Receive SMS notifications related to confirmation of services and/or required instructions.**

• More features such as loyalty points program, auto top up facility.

Regular Price AED 70 Credit AED 20

Gold Price AED 80 Credit AED 20

*AED70 for nol Blue (Regular) and AED80 for nol Blue (Gold). **These services will soon be available

If the nol Red Ticket is initially purshased for a Single Trip within a particular Tier, then this ticket can be recharged for Trips only within that same Tier (up to 10 trips).

Easy to top-up

*Cost of a Tier 1 trip

• Holds up to AED 1000 worth of credit and is valid for 5 years.


• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).

• Holds up to AED 1,000 worth of credit and is valid for 5 years.


• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).

• Allows the privilege of using Gold Class cabins on the Metro and Tram.

• When used on modes of transport with no Gold Class Cabins, you will be charged the regular fare.

nol Silver CardFor frequent travellers

nol Gold CardFor those who want first class travel

Price AED 25 Credit AED 19

Price AED 25 Credit AED 19

Easy to top-up

Easy to top-up

• Paper ticket costs AED2 with at least 1 trip to be loaded and valid for 90 days.

• Rechargeable for use of a maximum of 10 journeys or 5 daily passes.• The same ticket can be used for Metro, Tram and Buses – there’s no need

to get another new ticket.• Daily pass allows an unlimitted number of trips during a single day.

(at cost of AED 20 for the pass and AED 2 for the ticket).• Ideal for occasional or casual users of public transport.• Does not have an e-purse account available and must be pre-paid with

the correct journey type, based on the zones to be travelled.

Price AED 6.00 Credit AED 4.00*

nol Red TicketFor tourists and visitors

top-up

top-up

top-up

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How much should you pay?Step 3

When using Nol cards, your journey will fall into one of the following tiers, based on the start and finish points:


Tier 1 Travel within 1 zone or less than 3 km, crossing two zones.

Tier 2 Starts in one zone and ends in a neighboring zone.

Tier 3 Crosses three or more zones.All costs shown are in U.A.E dirham (AED)

Maximum journey duration - 180 minutes. Time allowed between transfers - 30 minutes. Minimum balance: AED 7.5

Nice to know Children under 5 years or shorter than 90cm travel FREE on the Metro.

Nice to know Register the Anonymous Silver/Gold Card to protect the E-purse balance. The product 30-Day, 90-Day & 365-Day Pass can be brought on Registered Silver/Gold Card. Registration process is required at Metro ticket office or online at www.nol.ae. Registration fee is AED 30.

33

53

7.53

SilverPrice : AED 25Credit : AED 19

Trip cost (AED) Regular ClassSingle trip maximum transfers

63

103

153

GoldPrice : AED 25Credit : AED 19

Trip cost (AED) Gold ClassSingle trip maximum transfers

63

1002806602120

103

16046011003540

153

220700

16605340

PersonalizedGoldPrice : AED 80Credit : AED 20

Trip cost (AED) Gold ClassSingle trip maximum transfers7 day pass (Adult)30 day pass (Adult)90 day pass (Adult)365 day pass (Adult)

31.53

5025

14070

330165

1060530

52.53

8040

2301155502751770885

7.53.75

311055

350175830415

26701335

BluePrice : AED 70Credit : AED 20

Trip cost (AED) Regular ClassTrip cost (Senior Resident/Student/Social Affairs)Single trip maximum transfers7 day pass (Adult)7 day pass (Senior Resident/Student/Social Affairs)30 day pass (Adult)30 day pass (Senior Resident/Student/Social Affairs)90 day pass (Adult)90 day pass (Senior Resident/Student/Social Affairs)365 day pass (Adult)365 day pass (Senior Resident/Student/Social Affairs)

Red

Cost of issuing the ticketTrip cost (AED) Regular ClassTrip cost (AED) Gold ClassSingle trip maximum transfersDaily Pass Ticket (AED) Regular ClassDaily Pass Ticket (AED) Gold Class

483

2.006123

2040

8.5173

1918


Where to buy and top-up your nol Card or Ticket

Step 4

Scan here to download thePublic Transport App

Need more information? www.nol.ae

RTA Customer Service Centres

You can purchase Nol Silver Cards from RTA Customer Service Centres.

Ticket Offices

You can purchase Nol Cards from Ticket offices located in all Metro stations and some Bus stations.

Ticket Vending Machines

Red Tickets can be purchased from Ticket Vending Machines in Metro stations.Gold & Silver cards can be purchased from Ticket Vending Machines in Dubai Tram stations.

Red Ticket can be bought and topped up at Metro,Tram and Bus Ticket Vending Machines

Authorised Sales Agents

Nol Silver Card can be purchased from RTA’s authorised sales agents.

You can now apply for a Nol Blue Card online

Online

nol Silver and nol Gold Card can top-up after registration.

YOURMETRO RIDE

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Here is all the information you need to know while you are on-board the Metro. The individual carriages; Wi-Fi access; safety; accessibility for the disabled passengers; luggage as well as useful rules and etiquette so to enjoy the ride even more.

Special Carriages 22Info 1

23Info 2 WiFi UAE

24Info 3 Safety

24Info 4 Accessibility for the disabled passengers

Know the rules when travelling on the Metro

26Info 6

29Info 7 Etiquette

30Info 8 Courtesy Policy in Dubai Metro

32Info 9 Stay in touch with RTA

Luggage 25Info 5

• Complete mobile phone coverage across the entire network.

• Wi-Fi access throughout the network.

Special CarriagesInfo 1 Wi-FiInfo 2

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Connecting to WiFi UAE is easy:

01

02

03

04

Remember Gold Class is at the front of the train if you are travelling towards UAE Exchange and at the back if you are going towards Rashidiya.

Your Metro Ride Your Metro Ride

StandardStandardStandardStandardWomen & Children

Gold Class

To Rashidiya > To Etisalat >

< To UAE Exchange < To Creek

Women & Children

Train Layout

*Additional Women and Children cabin now available at all hours of service.

Special cabins for women & children only

Private cabins for Gold Class ticket holders only, that have:

• Wide leather seats • Panoramic views

Women & Children

Gold ClassMake sure you have a WiFi enabled device.

Search for wireless networks in range and select @WiFi UAE, whether you opt for the free or premium connection.

WiFi UAE is available to anyone. However, you’ll need to authenticate your WiFi session by SMS on a valid UAE mobile number.

You’ll enjoy unlimited free WiFi at limited speeds, or select from one of the premium options, to enjoy high speed access.

For support or more information on the WiFi UAE, please call 800 WiFi UAE(9434 823) or visit www.wifiuae.ae.


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SafetyInfo 3 LuggageInfo 5

Accessibility for the disabled passengers

Info 4

• Dedicated Metro Police force.• Over 3000 CCTVs in trains and stations to monitor

any security infringements on the trains. • Integrated radio system between the Metro and

emergency services.• Emergency Call Box (ECB) in each train and station.

• You can carry up to two suitcases.• A large one and a small one, they should not exceed

81cm x 58cm x 30cm and 55cm x 38cm x 20cm respectively.

• They must be stowed in the dedicated luggage area, which can be found in each cabin.

• Contrasting tactile guidance path for the visually impaired.

• Ticket counters within easy reach for wheelchair users.

• Dedicated toilets for the disabled.• Lift access to all metro station levels.• Dedicated spaces for wheelchair users on all trains.• Clear wayfinding signage.• Information displayed on screens throughout trains and stations.• Platform alerts such as audible beeps when doors

open and close and corresponding flashing light signals.

How does the Metro ensure your safety?

What is the Metro’s luggage policy?

How is the Metro passenger friendly?


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Know the rules when travelling on the Metro

Info 6

The following fines have been put in place to ensure you have a great experience on the Metro.

Fare

Behavioral

ComplianceAED 200 • Using Public Transport and Public Transport Facilities and

Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare.

• Failure to present the Unified Card upon request.• Using a card designated for others.• Using an expired card.• Using an invalid card.• Selling Unified Cards without prior permission from the Authority.AED 500 • Using Counterfeit card.

AED 100 • Causing a disturbance or inconvenience in any way to users

of Public Transport and Public Facilities and Services.• Accessing or sitting in areas designated for specific

categories.• Eating and Drinking in areas where eating and drinking are

not allowed.AED 300 • Sleeping in passenger shelters or any place where sleeping

is prohibited.AED 2000 • Damaging, vandalising or destroying equipment or seats on

Public Transport and Public Transport Facilities and Services.AED 100 per day & Up to 1000 • Parking vehicles in areas designated for metro users for a

period exceeding the permitted period.

AED 100 • Entry into restricted areas inside Public Transport and Public

Transport Facilities and Services in violation of posted warning signs and boards.

• Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.

• Putting feet on seats.AED 200 • Selling or promoting, in any way goods and commodities

inside Public Transport and Public Transport Facilities.• Failure to comply with the instructions of the inspectors or

authorised personnel of the Authority or obstructing the performance of their duties.

• Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.

Be aware The fine can be paid at any station.

Health

AED 100 • Bringing animals into Public Transport and Public Transport

Facilities and Services, except guide dogs for blind persons.AED 200 • Spitting, littering, or performing any act that would

compromise the cleanness of Public Transport and Public Transport Facilities and Services.

• Smoking inside Public Transport and Public Transport Facilities and Services.


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Disregard the signage to ensure you are in the right cabin.

Open the door for emergency exit or using emergency exit where it is not necessary.

Run on platform or on escalators and travelators. Eat, drink or chewing gum on board. Lean against train doors. Forget to safe guard your personal belongings.

Queue on the sides of the platform doors and allow passengers to get off the train before you get on.

Give priority to elderly, pregnant women and disabled in the trains and lifts.

Respect etiquette guidelines to wear respectful clothing and no public display of affection.

Put your large size bag down to free space for others. Talk with soft voice to keep comfortable environment for others.

Please follow the Metro etiquette guidelines so everyone can enjoy their time on the Metro.

EtiquetteInfo 7

Be aware Misuse of the emergency buttons could lead to a fine of AED 2000

Don’t:

Do’s:

Safety

AED 100 • Misusing lifts or escalators.• Boarding the Public Transport Facilities and Services by

climbing or jumping.• Opening the doors or attempting to access or leave Public

Transport while it is moving between stations and stops.• Carrying or using materials or equipment that may cause

inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.

AED 200 • Causing any distraction or obstruction to driver of Public

Transport Facilities and Services while he is driving.AED 500 • Carrying Alcoholic beverages inside Public Transport and Public

Transport Facilities and Services.AED 1000 • Carrying hazardous items, including weapons, sharp tools

or inflammable materials, inside Public Transport and Public Transport Facilities and Services.

AED 2000 • Using any security or safety device or tool, including

emergency exits where it is not necessary.


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Courtesy Policy in Dubai MetroInfo 8

No smoking No feet on seats

Priority seating

Wear respectful clothing

No eating or drinking No public displays of affection

No chewing gum

No runningon the escalators

No runningon the travelators

Don’t block doors

Cycling is prohibited inside the station

No littering

No pets allowed Carrying fish is prohibited

Queue to one side and let passengers off the train first

Use with cautionStand on the right


Stay in touch with RTAInfo 9

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If you want to share any ideas or have any complaints, please contact us through these channels.

We promise to get back to you with the final response within:

Some cases may require additional time to be processed. In such cases RTA will keep you informed.

If you are not satisfied with the response received at any stage, you can file a grievance within 7 working days by calling 8009090. Your case will be reviewed and the final findings will be communicated to you.

8009090 [email protected]

rta_dubai RTA_Dubairtadubai

rtadubaigov

Suggestion Complaint Request

15 157working

daysworking

daysworking

days

Lost & Found Notification

3 3working

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RTA Dubai

Public Transport

Wojhati

We hope that you have found this guide useful.

If you need any more help please call:

Customer Service 800 90 90

or go online:

General Information www.rta.ae

Journey Planner wojhati.rta.ae

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