DENNIS M. THORNTON209 Stratford

Houston, TX 77006713-503-2082

dthorn0606@outlook.com

OBJECTIVE Project Manager with Telecom Carrier Business Services Implementation Consultant Position.

SUMMARY OF QUALIFICATIONSManagement accounts to drive the timely completion of Ethernet (Carrier, Enterprise, Wide Area and Voice via fiber, off-net and coax) service delivery activities. Innate ability to ascertain technical information and communicate areas for development that meet client challenges and present proactive ideas for implementationDemonstrated and respected leader and Project Manager, capable of implementation strategies, resulting in and augmentation of value added servicesInterfacing with internal organizations engineering, provisioning,NOC Center Operations, Business Unit, r external customers on network activations. Metro-Ethernet Service Delivery and attention to detail and to adapt quickly in a dynamic environment.Efficacious communication abilities, skilled conversing with all levels from C level executives to subordinates

PROFESSIONAL EXPERIENCE

Alpheus Communications- Sr. Project Account Manager 09/11- Present

Project Manager within Business Services Implementation for Wholesale Carrier Services and Enterprise Accounts. Implemented and managed Wide Area and Voice via fiber, off-net and coax) service delivery activities. Worked with our cutomer’s internal organizations.Interfaced with internal engineering, provisioning,network operations (NOC),businessg groups.Assist our external customers on network activations. Processed transport and Metro-E orders,and manged deployments.Acted the main point of contact for our customer after receipt of orders.

Comcast Corporation- Marketing Account Specialist 08/07- 7/11 Marketing and coordinating Comcast’s Business Communications Services to local Chamber of Commerce organizations, and various affinity groups in the greater Houston Texas market.Providing marketing intelligence and networking with various affinity groups in the greater Houston Texas local market.Developed Sales and Marketing correspondence with various target markets for Comcast’s Business Communications Services. Providing sales and marketing support to the local sales teams. Provided various reports and statistics to quantify and qualify various lead sources and networking groups.

CTI- Capital Telecommunications Inc.- Regional Channel Partner Manager 11/02 - 07/06 Acknowledged as top producing Channel Manager with achievement of 139- 162% sale process augmentationProvided technical and pricing information of Data, IP and VOIP Internet Telephony Solutions to Partnering Agents

Followed up with customers to ensure customer satisfaction and provided intricate explanation of services and product knowledge and provided estimation implementation schedule based on full assessment of specific customer applications

AT&T- Data/IP Specialist 01/98 - 09/01Supported Mid-Market on gamut of dedicated services for high bandwidth clients from Frame Relay to Managed Data Internet, VPN, and VSAT. Partnering with Cisco as a Gold Partner and many other Valued Added ResellersMet with customers to determine and assess needs, researched, performed site surveys for all locations, gathered information and provided a timeline for system implementation based on findings Collaborated with training department to provide ongoing sales training to mentor new sales representatives on recent findings and challenges Met with clients to provide detailed technical product knowledge and present customized solutions

Sprint Communications- Account Project Manager Consultant Data/ IP/Telephony/ 08/87-1/98 Supported Account Managers with Enterprise Accounts to ensure that customers needs were being handled in an expedient manner in relation to compliance with SLA’s. Facilitated creating excellent working relationship between customers and the Account Team. Conducted meetings with customers to review account needs and enhance our potential for extending our contracts, and expanding the customer’s services with additional service offerings.Maintain customer files via our Sprint CRM System. Oversaw order implementation process regarding moves, adds and changes.Escalated any functional operational issues that needed to be resolved with customer, and followed up to ensure an amicable resolution had been agreed upon.Teamed with Account Manager to ensure that the customer’s expectations were being managed in an appropriate manner.

EDUCATIONCapella University - Certificate in Information Technology-Data Networking Minneapolis MN Rutgers University - Master's Degree New Brunswick, NJ College of New Jersey - B.A. Degree Ewing, NJ