Driving Productivity Improving Experience/media/Files/H/HomeDepot... · Millennials 7 Delayed Home...
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2015 INVESTOR AND ANALYST CONFERENCE Driving Productivity Improving Experience Marc Powers Executive Vice President U.S. Stores 2015 INVESTOR AND ANALYST CONFERENCE Inverted Pyramid and Values Wheel 2
Transcript of Driving Productivity Improving Experience/media/Files/H/HomeDepot... · Millennials 7 Delayed Home...
2015 INVESTOR AND ANALYST CONFERENCE
Driving ProductivityImproving Experience Marc PowersExecutive Vice PresidentU.S. Stores
2015 INVESTOR AND ANALYST CONFERENCE
Inverted Pyramid and Values Wheel
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2015 INVESTOR AND ANALYST CONFERENCE
Our Strategy Creates Value For All
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Customer
Experience
Associate
Experience
Interconnecting Retail
Capital Allocation
Product Authority
2015 INVESTOR AND ANALYST CONFERENCE
Changing Expectations
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OurCustomers
OurProductivity Cycle
Our Associates
2015 INVESTOR AND ANALYST CONFERENCE
Our Customers
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DIY Consumers
Professionals
Professionals
DIY Consumers
% of Customers % Of Sales
2015 INVESTOR AND ANALYST CONFERENCE
Baby Boomers
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Home Owners
Home Investment
Do It For Me
2015 INVESTOR AND ANALYST CONFERENCE
Millennials
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Delayed Home Purchase
Need Brick and Mortar
Emotional Connection
2015 INVESTOR AND ANALYST CONFERENCE
Our Professional Customers
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Transactional Complex B2B
% of Pros % of Pro Sales
2015 INVESTOR AND ANALYST CONFERENCE
Interconnected Store
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Baby Boomers
Professionals
Millennials
2015 INVESTOR AND ANALYST CONFERENCE
Old Things, New Ways
Interconnected Store
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Pick Pull Stage
2015 INVESTOR AND ANALYST CONFERENCE
Interconnected Store
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Customer Order Management
4252 Liberty Avenue
New York, NY 10010
2015 INVESTOR AND ANALYST CONFERENCE
Driving Productivity
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2015 INVESTOR AND ANALYST CONFERENCE
Freight: Truck to Receiving to Shelf
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Smart
Sort
Engineered
Unload
Directed
Packout
2015 INVESTOR AND ANALYST CONFERENCE
Freight: Truck to Receiving to Shelf
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Bay Directed Packdown
Smart List
2015 INVESTOR AND ANALYST CONFERENCE
Fulfillment Team
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S M T W T F S
Pick Pull Stage Release
Dedicated Service Team
2015 INVESTOR AND ANALYST CONFERENCE
Voice of the Customer
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Net Promoter Score
63.3%
72.6%
20152009
2015 data through FW42
2015 INVESTOR AND ANALYST CONFERENCE
+/- 5%
<+/- 2%
Improved Forecasting
Consistent Schedules
Associate Experience
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20152010
Sales Forecast Accuracy
2015 INVESTOR AND ANALYST CONFERENCE
Associate Experience
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94% 89% 79%
Department
Supervisor
Assistant
Manager
Store
Manager
Began THD Career As Hourly Associate
Growth
2015 INVESTOR AND ANALYST CONFERENCE
Productivity AND Improving Experience
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It’s What We Do. It’s Who We Are.
