Copyright © 2014 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.

May 17, 2015

JoEllen QuirouetNCR Corporation

Yvon Dalat, Raytheon Professional Services LLC

Driving Performance with Analytics,

Technology and Innovation

Raytheon Professional Services (RPS is a business of Raytheon Company (NYSE:RTN), a $24-billion, global technology and innovation leader.

1,100 professionals serving clients in 125 countries in 28 languages.RPS help leading organizations transform the way they deliver training across the global enterprise.

WHO WE ARE

Training & Vendor Manag’t

Strategy & Solution Design

Content Development

Delivery & Deployment

Training Admin

Training & Vendor

Management

Technology & LMS

Asset Life-Cycle

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provider of ATMs around

the world:83 million

transactions every day

in retail self check-out:

(RBR)

A Leader in POS WAVE (Forrester)

#1global airlines rely on NCR

solutions

5

worldwide provider of restaurant technology solutions

of the top 10 telcos and network equipment providers rely on NCR Services

80%

Software driven,

hardware enabled

RE

TAIL

TRAVEL

FIN

AN

CIA

L

THE TOP

FY 2013 Revenue$6.1 billion (+7% year over year)

FY 2013 Revenue by Geography Americas 50%, Europe 24%, AMEA 26%

TE

LE

CO

M &

T

EC

HN

OL

OG

Y

NCR is a Global Leaderin Consumer Transaction Technologies

3

#1 #1DIN

ING

What we will cover today?

1. Past learning approaches

& current trends

2. How do we change the game ?

3. Practical case studies:

“On the road to performance”

ATD Orlando

Past Learning Approaches – Not Effective

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4 Trends Shaping Learning Industry and Leaner Expectations

1.

Analytics

30

2.

Mobile and

social media

500%

3.

Personalization

and immediacy

168

4.

New learning

approaches

600

14% of L&D leaders indicate that they are viewed as strategic business leader;52% are viewed as mediocre or worse (source: Bersin by Deloitte, 2015)

1. Past learning approaches & current trends2. How do we change the game ?3. Practical case studies: “On the road to performance”

Performance Analytics: how do we find out what matters most to the business?

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Data

ANALYZE

Insights

DECIDE

Learning Strategy

PERFORMANCE ANALYTICS CASE STUDY

22%

The “Engineering Approach to Training”

Raytheon Professional Services Proprietary

Science Behind the Blend:From Roles & Tasks to Learning Objectives: Traceable and Aligned

Results

Focus ILT on demonstratingperformance (verifiable outcome)

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Learning Objectives / Perf. Support

Lear

ning

Med

ia

Lear

ning

Med

ia Aware Know Apply

iPDF

WBT

VCT

ILT

1. Past learning approaches & current trends2. How do we change the game ?3. Practical case studies: “On the road to performance”

11

Global Learning Transformation Case Study

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Application and Tools/Systems:How do we “combat the forgetting curve”?

Managed m-LearningHazard Recognition Simulation

Augmented Reality (AR)and Virtual Reality (VR)

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Performance Support Tool (PST)The right information at your fingertip

Mobile friendly

Secure, contained behind firewalls

Service Information prioritized with analytics

Expandable and adaptable

Links to detailed performance support videos

Accuracy in call closure reporting

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How do we Filter out the Impact of Learning?

FIX IT RIGHT THE FIRST TIME

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Performance baseline

Control groups

Trends over time

Evidences of causality, verifiable outcome

PE

RF

OR

MA

NC

E

❶ PERFORMANCEANALYTICS R6S Business Diagnostics Performance baseline Impact Model

❸ LEARNERENGAGEMENT Cross-credits

Assessment Comms, supervisor

❷ HIGH-IMPACT

LEARNING SOLUTIONS

Curriculum Architect Tailored individual plan

Transfer & Application

WBT,iPDF,PSO

VCT,sims,EPSS

Video,Emerging

Issues

Hands-on,Workshop Supervisor

briefing,LMS, LCMS

Games,mobile,AR/VR

❹ CERTIFICATION Targeted delivery Skill demonstration Verifiable outcome Annual requirements

❺ MEASURABLE RESULTS Trends and control group Low performer watch list Efficiency and effectiveness

Raytheon Professional Services Proprietary

The Road to Performance: Transforming Learning with Performance Analytics, Technology and Innovation

Sources and References

Chapman, Amy (2012). “ Ontuitive - Ready when you are” Sep 6, 2012http://prezi.com/wyun3emhgjrj/ontuitive

Chesler, Adam (2010) ”Instructional System Design: today and the future” Section III, 1,546 respondents, ASTD Research

Duda, Julie (2012) “Spending on Corporate Training Soars: Employee Capabilities Now A Priority”. Bersin & Associates, www.slideshare.net/pamelacdevine/learning-leader-symposium-bersin-62712

elearningmanifesto.org

Khanna, Niddhi (2013) “Ensure True Value of your Training by Reducing Scrap Learning” , 24x7 Learning, www.slideshare.net/24x7Learning/ensure-true-value-of-your-training-by-reducing-scrap-learning

King, Kieran (2011). “Executive Insights: Skillsoft Reduces Scrap Learning” Sept 26, 2011 http://www.youtube.com/watch?v=1KSqDzXccZ0

Lombardo, Michael M; Eichinger, Robert W (1996). The Career Architect Development Planner (1st ed.). Minneapolis: Lominger

Mallon, David and Tauber, Todd (2014), “The Global Market for Learning Management Systems 2014”, Bersin/Deloitte Development

Redecker, Christine; Ala-Mutka, Kirsti; Bacigalupo, Margherita; Ferrari, Anusca; Punie, Yves; (2009) “Learning 2.0: The Impact of Web 2.0 Innovations on Education and Training in Europe. EUR Publication Number: 24103 EN

Watson, Lorie. (2012) “Replacing Your LMS? Measuring Your Strategy for Success”, Brandon Hall

Tough, Allen. The Adult's Learning Projects: A fresh approach to theory and practice in adult learning (Research in education series)

Wentworth, David (2012) LMS Trends Survey, Brandon Hall Group, N=347. www.brandonhall.com/blogs/reporting-and-your-lms

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