DRIVING OPERATIONAL EFFICIENCY THROUGH PROCESS … · 2019-12-09 · Table of Contents. 1. Process...
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DRIVING OPERATIONAL EFFICIENCY THROUGH PROCESS AUTOMATION December 6, 2019 © 2018 Crowe LLP Crowe LLP
Transcript of DRIVING OPERATIONAL EFFICIENCY THROUGH PROCESS … · 2019-12-09 · Table of Contents. 1. Process...
DRIVING OPERATIONAL EFFICIENCY
THROUGH PROCESS AUTOMATION
December 6, 2019
© 2018 Crowe LLP
Crowe LLP
Table of Contents
1
Process Automation within Optimization Layers2
3
Process Automation Benefit Themes4
Additional use cases
Process Automation Definition & Use cases
2
Operational Efficiency as part of Digital Transformation
5
© 2019 Crowe LLP 3
Operational Efficiency in Digital Transformation: Technology Impact-Assessment on Business Levers
Demand Generation Reach & Selection Customer Purchase Process Customer Experience
GROWTH DRIVERS
Demand Generation
Reach & Selection
Customer Purchase Process
Customer Experience
1 2 3 4
Process Efficiency Asset Utilization New Business Models
OPERATIONAL EFFICIENCY
Process Efficiency
Asset Utilization Agility
New Business Models
5 6 7 8
DIGITAL TRANSFORMATION
Business Driver
Levers
Business EnablerLevers
Process Efficiency Agility
• Process optimizationo Identifying cost-optimal
solutions• Reduction of manual
effort through automation
• Adoption of Lean and Agile methodologies
• Faster, better, and more informed businesses decisions driven by Big data
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Operational Efficiency through Layered Optimization Approach
Process Automation – RPA:Robotic Process Automation
Enterprise Tools, Traditional Automation (Scripting, etc.)
Lean & Standardization
Process Automation – IPA:Intelligent Process Automation
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Table of Contents
1Process Automation within Optimization Layers
2
3 Process Automation Benefit Themes
4 Additional use cases
Process Automation Definition & Use cases
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What is Robotic Process Automation/RPA?
High frequency, deterministic & rules-based processes
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Hand work
Proc
ess
SME
Start Log In to System End
Copy Next Row From
Excel
Save and Send For
Peer Review
Paste New Order Data and Submit
Copy/Paste Confirmation Message and Product Code
Into Status Report
Last Item?
Open Excel File From
Automated System
Navigate to Add New
Order Page
NO
YES Errors?
Yes
NO
Use case: New Order Entry
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Bot
Start Got Next Item?
Open Excel File and
Read Data
Launch and Log In to System
Create Status Report in Excel and Save to
Desktop
Navigate to Add New
Order Page
Write New Order Data and Submit
Read Confirmation Message and Close Window
Mark Item As Completed
Close Down
YES
NO
Use case: New Order entry with Digital Workforce: Bots in action!
93%Error Rate
0%ScalableTime Savings100%
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Process Automation – RPA:Robotic Process Automation
Enterprise Tools, Traditional Automation (Scripting, etc.)
Lean & Standardization
Process Automation – IPA:Intelligent Process Automation
Unlocking higher value…
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RPA + OCR
Cognitive Evaluation & Decision making
Client service
Machine Learning & Human In the Loop (HITL)
What is Intelligent Process Automation/IPA?
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Previously…
Now…
Roll Forward
Prior Year Current Year
Roll Forward
Client use case: Automation within AUDIT
Benefits ofAutomation
Time Savings for Business95%
Time in Hrs. Given Back to Business Annually
6000+
Potential Annualized Savings (USD)
300 K+
SOX
FinancialInterface
Application ControlITGC
Typical Process Automation Application Areas in IA (Controls Testing)
• Segregation of Duties• Migration to Prod• Access Reviews - DBs, Apps,
OS• User Provisioning- DBs, Apps,
OS
• ERP system controlso Automated account postingo AR aging o COA changeso HCM controls
• Review/Approval of Vendor Invoices
• Reconciliations
• Data flow/interface between applications
IPARPA
Table of Contents
1Process Automation within Optimization Layers
2
3 Process Automation Benefit Themes
4 Additional use cases
Process Automation Definition & Use cases
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Higher transactional coverage without increase in operational
footprint
Huge Time and $ Savings + potential to re-invest time/money towards
Innovation
Improved Client Service
Process Automation Benefit snapshot
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Table of Contents
1Process Automation within Optimization Layers
2
3 Process Automation Benefit Themes
4 Additional use cases
Process Automation Definition & Use cases
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Work paper manipulation
Data ManagementHR, P2P,
Compliance
Transfer PricingMarketing Campaigns
Additional Process Automation Application Areas
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"The human brain must continue to frame the problems for the electronic machine to solve." - David Sarnoff (1891 - 1971), Founder of the National Broadcasting Company (NBC)
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Thank you!
Ray Cheung CPA, CISA
415-230-4971
Dr. Arvind Krishnamurthy
646-872-1123
