Driving GIS Adoption through Organizational Change · 2019. 4. 22. · 2019 Esri Federal GIS...

Driving GIS Adoption through Organizational ChangeDavid Schneider

Jennifer Vaughan-Gibson

Agenda

• Change Management Framework Overview

• Planning for People in Geospatial Strategy

• Accelerate Project Results through Change Management

Developing & Executing a Geospatial Strategy

PlanUnderstand

Act

Operate3

2 Implement1 Prepare

Review4

Processes & Workflows

Information & Technology

Workforce CapabilitiesRoadmap

Mission / Purpose

Goals & Objectives

Success Criteria

Challenges

Prioritized Activities

Monitor

Measure

Support

Build

Deploy

Enable

Define

DesignCommunicate

Outcomes

Utilization

Workforce

P e o p l e P r o c e s s D a t a Te c h n o l o g y

Organizational Change Management

“Organizational change management is a leadership induced process that involves transformational organizational change that leadership controls and sustains. It requires leadership dedication, involvement of employees at all levels, and constant communication. Transformational change is strategy-driven and stems from the top of the organization.”

- Harry Hertz, Baldridge Performance Excellence Program, NIST

Change

The Human Factors that Determine the ROI

How well are individuals performing compared to the level expected in the design

of the change?

How many employees (of the total population) are demonstrating “buy-in” and

are using the GIS ?

How quickly are people up and running on the ArcGIS

Platform?

Speed of Adoption Ultimate Utilization Proficiency

Source: Prosci, Inc. 2017 www.Prosci.com

Components of Change Management

1. Communications

2. Sponsorship

3. Resistance Management

4. Coaching

5. Training and Workforce Development

ADKAR Model for Individual and Organizational Change

Awareness

Desire

Knowledge

Ability

Reinforcement

Source: Prosci, Inc. 2017 www.Prosci.com


PlanUnderstand

Act

Operate3


Review4




Mission / Purpose

Goals & Objectives

Success Criteria

Challenges


Monitor

Measure

Support

Build

Deploy

Enable

Define

DesignCommunicate

Outcomes

Utilization

Workforce

Strategic Understanding of Your Organization

Understand how the business fits together Key players and where they are Strategic high level goals & tactical objectives Critical indicators/Key Performance Indicators Problems in the way of achieving goals &

objectives

UnderstandMission / Purpose

Goals & Objectives

Success Criteria

Challenges


PlanUnderstand

Act

Operate3


Review4




Mission / Purpose

Goals & Objectives

Success Criteria

Challenges


Monitor

Measure

Support

Build

Deploy

Enable

Define

DesignCommunicate

Outcomes

Utilization

Workforce

Strategic Planning for Your Organization

GIS capabilities aligned to business challenges. GIS software, data, and workflows aligned to

capabilities. Necessary skills aligned to technology and

workflows. Initiatives, defined, prioritized, and sequenced. Build Change Management Plan to address the 5

components

Plan





Connecting Business with Technology

1. Build a Change Team

2. Conduct a Strategic Alignment

3. Establish Sponsorship Network

4. Know Your Stakeholders

PlanBusiness Processes






Change Champion

Unit 1 Unit 2 Sponsor Unit 3

Project Manager


Common Patterns of Use

Mapping & Visualization

Understand locations and relationships with maps

and visual representations

DataManagement

Collect, organize, and maintain accurate

locations and details about assets and

resources

Field Mobility

Manage and enable a mobile workforce to collect and access

information in the field

Monitoring

Track, manage, and monitor assets and

resources in real-time

Analytics

Discover, quantify, and predict trends and patterns to improve

outcomes

Design & Planning

Evaluate alternative solutions and create

optimal designs

DecisionSupport

Gain situational awareness, and enable

information-driven decision making

ConstituentEngagement

Communicate and collaborate with citizens

and external communities of interest

Sharing & Collaboration

Empower everyone to easily discover, use,

make, and share geographic information


The Patterns are Related… and Build on one Another

Mapping & Visualization

DataManagement

Field MobilityMonitoring

Analytics

Design & Planning

DecisionSupport

ConstituentEngagement

Sharing & Collaboration


Using Patterns to Understand Business ChallengeIdentify the Capabilities Needed to Overcome the Challenges








Change Champion

Unit 1 Sponsor

Unit 2 Sponsor

Unit 3 Sponsor

Project Manager

Projects fail from lack of sponsorship

59%







Change Champion

Unit 1 Sponsor

Unit 2 Sponsor

Unit 3 No Sponsor

Project Manager

Effective Sponsorship

Communicator

Liaison

Advocate

Resistance Manager

Coach


Stakeholder Analysis

• Understand the various roles in parts of your org. you want to adopt GIS

• Seek to understand the as-is and to-be to understand the change

• Build training plans and coaching around the change


Plan to Communicate

Why?

Why me?

Why now?


Communication Best Practices

•Push and Pull of information•Avoid GIS jargon when engaging non-GIS roles•Be creative in how messages are delivered•Right sender for right message is critical


Organizational Level Time Span Strategic Plan Element

C-Level Executives 5+ years Vision

D-Level Directors 2-5 Years Goals

M-Level Managements 6 mo. – 1 year Objectives

S-Level Supervisors Quarterly-6 mo. Initiatives

Knowledge Workers 1 Day- 1 month Tasks


PlanUnderstand

Act

Operate3


Review4




Mission / Purpose

Goals & Objectives

Success Criteria

Challenges


Monitor

Measure

Support

Build

Deploy

Enable

Define

DesignCommunicate

Outcomes

Utilization

Workforce

Understanding through Implementation/Operation/Review of Sustainable Solutions

Act

Operate3

2 Implement1 Initiative Plan

Review4

Initiative Cycle

Monitor

Measure

Support

Build

Deploy

Enable

Define

DesignPrepare

Outcomes

Utilization

Workforce

Prepare

Implement

Operate

Review

Act

Prepare

Define

Quick Wins, Immediate Impact, Low Risk

Real Users

Clear Success Criteria

Design

Deployment Patterns, Technical Architecture

User Workflows

Communicate

Identify Staff

Establish milestones & timelines

Implement

Build

Configured COTS

Establish ArcGIS Foundation

Security & Privacy

Deploy

Prepare for ops. & governance

Demonstrate value, show rapid results

Create awareness

Enable

Share results, excite people, celebrate success

Increate staff capacity

Articulate business value

Prepare

Implement

Operate

Review

Act

Operate

Monitor

Revisit performance standards

Ensure users are happy & productive

Measure

Users, software, data, infrastructure

Workforce Development

Support

Internal user groups

Prepare

Implement

Operate

Review

Act

Review

Outcomes

Are you meeting business objectives?

Has the destination changed?

Has technology evolved?

Utilization

Collect & measure user feedback

Understand adoption metrics

Workforce

Evolve human capital

Review and revisit workforce development plan

Prepare

Implement

Operate

Review

Act

Additional Resources

•Esri Change Management Practice

•Prosci.com

•Harvard Business Review: John Kotter

•GeoNet: Implementing ArcGIS

Contact Us

Dave Schneider

[email protected]

Jennifer Vaughan-Gibson

[email protected]

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Thank You!!David Schneider [email protected]

Jennifer Vaughan-Gibson – [email protected]

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Driving GIS Adoption through Organizational Change · 2019. 4. 22. · 2019 Esri Federal GIS...

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