Driving Excellence

Driving Excellence

Ashok SootaChairman & Managing DirectorMindTree Consulting LimitedAugust 9, 2007

Microsoft Partner Summit 2007

ContentsContents

Introduction to MindTree Growth through Partnerships Driving excellence

MindTree – A Fact SheetMindTree – A Fact Sheet

Global presence USA – New Jersey, Santa Clara, Seattle, Chicago, Denver, D.C., Miami Europe – UK, Germany, Sweden, Switzerland, Netherlands Australia – Sydney, Melbourne Asia and Middle East – Tokyo, Singapore, Dubai India – Bangalore, Chennai, Delhi, Mumbai, Bhubaneswar (2008)

MindTree Minds – 4,900+ Most consistent performer in “Best Employer” surveys – 2004/2005/2006 Winner of Most Admired Knowledge Enterprise (MAKE) Award in India, 2006 Among Top 30 Global Outsourcers – Fortune, 2006 Youngest achiever of CMMi Level 5 and P-CMM Level 5 Highly successful IPO – listed on BSE and NSE in March 2007

Mission, Values and DNAMission, Values and DNA

IMAGINATIONIMAGINATION JOYJOYACTIONACTION

Val

ues

D N

A

Delivering business enabling solutions and technologies

in partnership with our customers

in a joyous atmosphere for our people

Mis

sio

n

Satisfied people, satisfied customersSatisfied people, satisfied customers

People Perception Survey

2000-01 2001-02 2002-03 2003-04 2004-05

25%

50%

75%

91%

81%

90% 90%

92.5%90%

2005-06

100%

Customer Satisfaction Survey

Scale: 4 or above on a 5 point scale

Overall Satisfaction => 4

Willingness to give repeat business => 4

Scale: 1-574%

79%

84%

87%

83%

85%

82%

90%89%

80%

86%

91%

87%

90%89%

84%

94%93%

70%

75%

80%

85%

90%

95%

100%

Mar-03 Oct-03 Mar-04 Oct-04 Mar-05 Oct-05 Mar-06 Oct-06 May-07

Overall Satisfaction >=4 Willing To Do Repeat Business >=4

With robust growth, we have kept track of People Satisfaction and Customer Satisfaction

Engaging with MindTree MindsEngaging with MindTree Minds

Job Challenge

Trackers

All Minds Meet

Petals

Intranets

MindTree Minds

Social Sensitivity

Families

• Arboretum• Baby’s Day Out• Diversity• 100% ESOP coverage

Talent Reviews

KnowledgeCommunities

LeadershipDevelopment

360 degree feedback

Role based training

Osmosis

ComprehensivePerformance Management

Joyous Work Environment

Reward & Recognition

Trust & Openness

Snap Shots

MissionVisionValues

MissionVisionValues

Learning and Development

Communication

Incl

usi

on a

nd

Em

pow

erm

ent Work

pla

ce

• Welcome Letter• Circle of Life• Get Dear Ones to Office

Empowerment

• TSA Trips• Dharmapuri school• Spastic society

• Flexible Hours• Sabbatical Policy• Continuing Education• Interest Groups• Healthy Mind in Healthy Body

Why partnerships?Why partnerships?

Generate awareness Broaden solution footprint Enter new markets Drive market share Reduce costs Increase capacity Share risk of investment Gain new expertise

Partnership framework: the overall picturePartnership framework: the overall picture

Partner Segmentation Business alliances Relationship alliances Association alliances Strategic alliances Association

Alliances

Relationship Alliances

Business Alliances

Strategic Alliances

Valu

e

Narrow BroadAlliance Scope

High

Low

1. Value proposition

2. Identify targets and plan

3. Roles and responsibilities Approaching the customers Pipeline management Success manager Executive sponsorship

4. Establish key relationships

5. Agreement and business plan

Structured approach to partnershipStructured approach to partnership

Making partnerships workMaking partnerships work

Partnerships work when There is mutual trust There is shared understanding of the goals There is value-add on both sides – a win-win

It is the job of the management to choose partners carefully

Partners need to look at the long-term benefits as against the short-term gains

One should be willing to invest in partners

Look for early wins

Partnerships at MindTree Partnerships at MindTree

Several business partnerships: Microsoft, SAP, Lansa, Mercury, Business Objects, Tibco, ARM, Intel, NICT, TI, etc.

Most of the enabling functions – marketing, finance, recruiting, travel, administration, logistics, security – involve partners

Industry forums: CII, SIA, NASSCOM, SPIN, BlueTooth, Wimax Forum

People: ergoworks, Sagar Apollo, 1to1help.net Academic: PennState University USA, Symbiosis

Pune, “CampusConnect” program Society: Spastic Society of Karnataka,

Technologists for Social Action (TSA), Samarthanam, Akshayapatra

Partners are involved with all parts of the organization

Spirit of partnership – MicrosoftSpirit of partnership – Microsoft

Microsoft helps its partners (though they have a Microsoft Consulting Services) in delivering services

Microsoft enables partners through Free training programs Sponsored Microsoft Community Portals at partner offices with

all the Microsoft technical materials, synced up with Redmond every night (we have one at MindTree office too)

Regular MSDN Techdays / Tech Mela to evangelize technology for partners

Technology Adoption Programs (TAP) give partners access to alpha / beta versions of the software to build competency

Wider exposure to MindTree capabilities through Microsoft Solutions Registry

Selling together Our customer relationships and domain understanding along

with Microsoft’s technology provide a win-win combination

Driving excellence – management by Driving excellence – management by objectivesobjectives Objectives should be such that they make a

meaningful difference to the key stakeholders, not merely describe routine tasks

Every MindTree leader defines his / her objectives year under the following heads Customer satisfaction People satisfaction Contribution to the company’s strategic initiatives Implementation objectives Self development objectives

Objectives should be measurable and have incremental improvement goals built into them

Driving excellence – benchmarkingDriving excellence – benchmarking

Benchmarking determines the measurement criteria for the objectives

External benchmarking Best Employer Surveys SPIN McKinsey Study AC Nielsen Study

Internal benchmarking People Perception Survey Customer Satisfaction Survey

Driving excellence – rewards and recognitionDriving excellence – rewards and recognition

Individual Shining star Spot award Technical

appreciation award

Chairman’s award

BDM of the Year Campus Mind of

the Year

Rewards and recognition create social awareness and help building a culture of

excellence

Team Spot award Half-yearly and annual

team awards for Development projects Maintenance projects Consulting projects Technical excellence Innovation, knowledge

creation and re-use

Enabling function of the year

Other Business

partner award

Knowledge Management awards

Driving excellence – focused process Driving excellence – focused process improvementimprovement Process improvement exercises bring

positive difference to the performance metrics in a given area in a methodical manner

ProcessNet: our process portal P-CMM Level 5: for our people processes CMMi Level 5: for our delivery processes MPower: our enterprise management system Six sigma programs: targeting processes like

travel and immigration, defect prevention, staffing, expense settlement, etc.

Driving excellence – organizational Driving excellence – organizational knowledge and new ideasknowledge and new ideas

Knowledge is key to excellence, still the power of organizational knowledge is often under-estimated

Our Centers of Excellence (CoE) focus on a chosen area of expertise and bring out concrete solutions, e.g, in SAP, DW / BI, Testing

MindTree Incubated New Technologies (“MINT”) are the results of the work of our Research team

Knowledge Communities and platforms (“ConnectedMinds”) enable learning through sharing

Neuron – our Idea Management System Wide use of innovation techniques like Six

Thinking Hats and TRIZ

Before we close…Before we close…

Excellence is a matter of personal drive; organizations excel when people excel

Organization can provide the right alignment of goals, the right environment and the right tools to help people excel

Like most other things in an organization, people want to see examples of excellence in their leaders, rather than just hear or read about it

Partnerships can drive excellence

Imagination Action

Joy

Driving Excellence

Documents

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