Driving and Accountable, Collaborative Culture
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Transcript of Driving and Accountable, Collaborative Culture
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© 2015 NetSpeed Learning Solutions. All rights reserved. 1
Driving an Accountable
and Collaborative Culture
March 2015
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© 2015 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Implement 10 questions asked every
day by accountable collaborators
• Capitalize on the four principles that
support joint effort toward common
goals
• Adopt eight communication practices
that drive a high-performance culture
• Build peer power in your
organization
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© 2015 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience
• Author of Peer Power (John
Wiley)
• An expert in collaborative,
engaging virtual learning
• Committed to helping
organizations build accountable
collaborators
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© 2015 NetSpeed Learning Solutions. All rights reserved. 4
Tweet
#peerpower
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Purpose Poll
What got you here today?
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6© 2015 NetSpeed Learning Solutions. All rights reserved.
Our Story
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Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?
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Business Impact
What business impacts do organizations
experience when accountability is low?
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© 2015 NetSpeed Learning Solutions. All rights reserved. 9
Business Impact Poll #1
• Missed opportunities or targets
• Reduced productivity
• Lost customers
• Inability to retain key employees
• Increased conflict
• Little risk-taking or innovation
• Low employee morale
• Average or poor performance
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Positive Signs
What signs tell you that teams are collaborating
well in your organization?
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Business Impact
What business impacts do organizations
experience when collaboration is high?
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Business Impact Poll #2
• Creative solutions
• Increased productivity
• Retained customers
• High employee engagement
• Less unproductive conflict
• Willingness to take risks
• High employee morale
• Increased revenue
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Get Set
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Mindset Poll
How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?
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Skill Set Poll
How confident are you that your team
has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?
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© 2015 NetSpeed Learning Solutions. All rights reserved. 16
Will Set Poll
How confident are you that your team
has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?
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Accountable Collaboration
Think of a time when you worked on a high-
performance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?
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Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?
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Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?
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Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?
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Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?
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Ten Questions
9. What else (what more) can I do to
contribute to the team’s results?
10.How can I work jointly with co-workers
to address obstacles to the team’s
success?
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Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?
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Four Principles
24
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Four Principles
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Be Real
• Share your views and goals.
• Acknowledge reality.
How did Carmen apply these
practices?
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Four Principles
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Take Responsibility
• Be responsible for your
experience.
• Communicate with others.
How did Stan apply these
practices?
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Four Principles
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Extend Respect
• Listen, listen, listen.
• Allow others to solve their own
problems.
How did Helen apply these
practices?
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Four Principles
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Build Relationships
• Get input.
• Seek solutions that benefit all.
How did Bill apply these practices?
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Five Strategies
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Nine Challenging Coworkers
Common Behavior
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Virtual and Classroom
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Peer Power
Published by Wiley
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Classroom and Virtual
• Six modules for maximum flexibility
• Based on adult learning principles
• Interactive and collaborative
• Practical skill-building
• Easily customizable
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© 2015 NetSpeed Learning Solutions. All rights reserved. 38
Online Tools
• “About You” Assessment
• “About Them” Assessment
• Podcasts and Knols at NetSpeed Fast Tracks™
• Post-class Reinforcement at the NetSpeed
Coach Learning Center™
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39© 2015 NetSpeed Learning Solutions. All rights reserved.
The Learning Center
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NetSpeed Fast Tracks™
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Train-the-Trainer Model
• Certify internal trainers
• Face-to-face and virtual options
• License the complete program
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Delivery Model
• Bring in our certified trainers
• Face-to-face and virtual options
• License the complete program
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43© 2015 NetSpeed Learning Solutions. All rights reserved.
• Build accountable collaborators at all levels
• Reduce unproductive conflict
• Meet the needs of virtual learners and leaders
• Offer ready-to-launch blended programs
• Report business impact
• Receive flexible, responsive service
Benefits
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44© 2015 NetSpeed Learning Solutions. All rights reserved.
Peer Power Webinars
• Two 1.75 hour webinars
• May 5 and May 7
• 9:45 a.m. Pacific/12:45 Eastern
Special: two for the price of one
Includes a signed copy of Peer Power: Transforming Workplace Relationships
http://netspeedlearning.com/webinar/peerpowerwebinars/
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45© 2015 NetSpeed Learning Solutions. All rights reserved.
• Download our new ebook: Peer Problems
• Win three seats to the May Peer Power Webinar Workshop series
• Take advantage of the 2 for 1 offer
Take Our Survey
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Q & A
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47
Thank You!