Driver Retention Strategies€¦ · EFFECTIVE ON-BOARDING Develop orientation schedule ... HEALTH &...
Transcript of Driver Retention Strategies€¦ · EFFECTIVE ON-BOARDING Develop orientation schedule ... HEALTH &...
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Presented By |
Driver Retention Strategies
Rich Moldstad, CDS
April 13, 2018
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OBJECTIVE
• Who exactly “owns” driver retention
•Why would a driver want to work for your organization?
•How can your company stand out above your competition
•On-going driver training
•Driver health and wellness
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WHO “OWNS” DRIVER RETENTION?
• Recruiting?
• Operations?
• HR Department?
• Maintenance?
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STRATEGIES TO OVERCOME THE DRIVER SHORTAGE
• Solve your turnover problem first
• Have the right operations team
• Must have something to “sell”
• Communicate
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ATTRACTION MESSAGE
Why Would Someone Want To Work Here?
• Interview current employees
• Have a unique and authentic story
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WHY DO DRIVERS LEAVE?
• Bad hires
• Good ones leave:- poor communications- poorly trained driver managers- inadequate feedback regarding performance- lack of recognition- inconsistent home time
• Simply stated – drivers do not feel “connected”
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EFFECTIVE ON-BOARDING
Develop orientation schedule
• Safety
• Operations
• Payroll
• Maintenance
• Upper management
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EFFECTIVE ON-BOARDING
Orientation:
• Be organized – Don’t leave drivers sitting around
• Give tour first day
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EFFECTIVE ON-BOARDING
Fleet Managers/Dispatchers:
• Meet drivers in orientation- Obtain “Driver Personal Information”- Go over “Mutual Expectations”
• Contact new drivers – 1 week, 30, 60, and 90 days
• Take ownership, responsibility, and accountability for turnover and other work product areas of their fleet
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RETENTION GOAL
I. MANAGEMENT RESPONSIBILITY/LEADERSHIPPOINTS
Possible Actual
2. Has the fleet achieved set safety goals and objectives annually? 2. 50 0
R2.
3. Is personal performance in attaining safety goals and objectives a
key consideration in the performance evaluation of managers?
3. 50 0
R3.
4. Does senior management review safety performance metrics on a
monthly basis?
4. 50 0
R4.
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RETAINING GOOD TALENT
Value vs. Appreciation – What’s the Difference?
• Value = Deep abiding sense of worth
• Appreciation = How we recognize drivers for the work they do
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Driver Retention
•If no mistake you have made, yet losing you are . . . A different game you should play.
•Yoda
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Driver Retention
•Respect
•E
•T
•A
•I
•N
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Driver Retention
•Respect
•Express appreciation
•T
•A
•I
•N
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Driver Retention
•Respect
•Express appreciation
•Train
•A
•I
•N
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Driver Retention
•Respect
•Express appreciation
•Train
•Accountability
•I
•N
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Driver Retention
•Respect
•Express appreciation
•Train
•Accountability
•Individuality
•N
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Driver Retention
•Respect
•Express appreciation
•Train
•Accountability
•Individuality
•Never give up
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HEALTH & WELLNESS – ONE BUILDING BLOCK OF DRIVER RETENTION
Do We Really Have A Driver Shortage
Or
A Shortage of Vision?
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HEALTH & WELLNESS – ONE BUILDING BLOCK OF DRIVER RETENTION
Why driver health is Essential in Trucking
• CDL Health Requirements
• So why don’t we care embrace driver health?
- Drivers don’t care
- High turnover
- Population is too mobile
- Drivers are scared to share health information
• Could your HEALTH BRAND set your company apart?
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ELEMENTS OF A DRIVER WELLNESS PROGRAM
Supportive work/cultural environment
• Company policies
• Company attitude toward employee
Supportive physical environment
• Orientation
• Vending provide healthy food choice options
• Available fitness facilities
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INNOVATIVE DRIVER RETENTION
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Fleet-wide Driver Health Audit
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DRIVER RETENTION
Training Is No Longer An Option
• All employees who interact with your drivers
• Communication skill training
• “Outside the box” driver education offered
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Questions