Driver Resources.docx · Web viewDriver MUST remain behind the wheel and with the vehicle at all...

COALITION TO SHELTER AND SUPPORT THE HOMELESS (CSSH)

VOLUNTEER DRIVER RESOURCES

CONTENTS:

I. Summary of Roles/Responsibilities:

a. Driver AM

b. Driver Attendant AM

c. Driver PM

d. Driver Attendant PM

II. Transportation Guidelines

III. Driving Route with Directions

IV. Driving Route without Directions – Targeted for Public/Guests

V. CSSH Board Member Contact Information

VI. Other Miscellaneous Information/Reminders

Final Version 1.0 06-Feb-2012 1

DRIVER AM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male)

Note: Driver MUST remain behind the wheel and with the vehicle at all times. The Attendant will be responsible for exiting the vehicle to assist the Guests. If the Driver has to leave the vehicle in event of an emergency or other unforeseen circumstances, he/she MUST take keys with him/her.

1. Driver arrives and meets Attendant at designated vehicle location at approximately 6:15 a.m. Note: Check the Volunteer Hub for time; each Host Site may have a different time. Retrieve the vehicle keys from site lock box; Transportation Coordinator will give Driver the location and combination for box.

2. Before leaving the lot, the Driver should walk around the outside of the vehicle and document any damage (if any) as well as the starting time and van mileage in the driver’s log book, which is kept in the vehicle. Also double-check fuel level to make sure there is adequate gas in van.

3. Place magnetic CSSH sign on side of vehicle.

4. Arrive at the Host Site.

5. Driver checks with Overnight Volunteer crew to confirm from which route stops the Guests were picked up on the previous night. Guests must be returned in the a.m. to the same stop from which they were picked up the night before.

6. Proceed with the route (van should depart from Host Site at approximately 7:00 a.m.). Route and directions will be in the Driver’s log book.

7. After route is complete and no Guests remain at the Host Site, Driver returns the vehicle to pick up location.

8. Driver does final check to the back of the vehicle to make sure no one is sleeping or has left something behind. Pick up any trash if left.

9. Wipe down ALL areas of the vehicle using Lysol/Clorox wipes including the Driver’s area. If possible, use Lysol spray on all areas.


DRIVER AM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male) (continued)

10. Complete the Drivers log book, include ending time and mileage. Document any problems you may have encountered. Remove magnetic CSSH sign from vehicle. Turn in keys to lock box.

11. Notify Supply Coordinator if you are in need of cleaning supplies.


DRIVER ATTENDANT AM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male)

1. Attendant arrives and meets Driver at the vehicle location at approximately 6:15 a.m. Check the Volunteer Hub for the time. Each Host Site may have a different time.

2. Arrive at the Host Site.

3. Assist overnight Guests into the vehicle by opening the side doors and helping Guests as needed to get into the van; use step stool if provided in van and if needed to assist Guests into van.

4. Assist the Driver with directions, if needed.

5. Upon arrival at Guest stops, exit vehicle and assist Guests if they need help getting out of the vehicle; use step stool if provided in van and if needed to assist Guests to exit.

6. After all the stops are complete and no Guests remain at the Host Site, the vehicle is returned to the pick up location.

7. Assist the Driver in wiping down the vehicle with Lysol/Clorox wipes; also check the vehicle for any sleeping Guests or belongings and trash.



DRIVER PM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male)

Note: Driver MUST remain behind the wheel and with the vehicle at all times. The Attendant will be responsible for exiting the vehicle to assist the Guests. If the Driver has to leave the vehicle in event of an emergency or other unforeseen circumstances, he/she MUST take keys with him/her.

1. Driver arrives and meets Attendant at designated vehicle location at approximately 6:15 p.m. Note: Check the Volunteer Hub for time, each Host Site may have a different time. Retrieve the vehicle keys from the lock box. Transportation Coordinator will give you the location and the combination for the box.

2. Before leaving the lot, the Driver should walk around the outside of the vehicle and document any damage (if any) as well as the starting time and van mileage in the driver’s log book, which is kept in the vehicle. Also double-check fuel level to make sure there is adequate gas in van.

3. Place magnetic CSSH sign on vehicle.

4. Proceed with route. Route and directions will be in the Driver’s log book; this is to be kept in the vehicle.

5. Never leave stop before the time posted on the route slip. Guests are instructed to arrive approximately 10 to 15 minutes prior to the posted time.

6. Guest guidelines must be reviewed with each guest and if required, determine whether a guest is in acceptable condition (i.e. not under obvious influence of drugs or alcohol, etc.) to be brought to shelter.

7. Any Guest who indicates he/she is not willing to comply with Guest guidelines will not be allowed on the van.

8. When the Guests are all in the vehicle, introduce yourself and the Attendant.

9. Return to the Host Site or designated van drop-off location after all stops are complete. Remove magnetic sign from vehicle.

10. Upon arrival at the Host Site and/or designated van drop off location, please do a walk thru to look for any Guests sleeping or if any bags are left behind. Clean up any trash that may have been left.


DRIVER PM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male) (continued)

11. Wipe down ALL areas of the vehicle using Lysol/Clorox wipes, including the driver’s area. If possible, use Lysol spray on all areas.

12. Return the vehicle to the pickup location, don’t forget the Attendant. Complete the Driver’s log book; include ending time and mileage. Document any problems you may have encountered. Remove magnetic sign and put in vehicle; return the keys to the lock box.



DRIVER ATTENDANT PM (Must be 1 Driver and 1 Attendant, at least 1 of whom is male)

1. Attendant arrives and meets Driver at the designated vehicle location at approximately 6:15 p.m. Checks the Volunteer Hub for the time. Each Host Site may have a different time.

2. Assist the Driver with directions, if needed.

3. Upon arrival at the stops, exit the vehicle and assist the Guests as needed to get into the vehicle; if provided with van, use step stool if needed to help guests enter the van.

4. Attendant must evaluate if the Guests are under the influence (See Transportation Guest Guidelines).

5. Before the vehicle leaves each location, the rules and procedures are to be read (see rules and procedures) located in the Driver’s log book.

6. After completion of the above steps at each stop, the Driver Attendant must phone the CSSH Site Coordinator/Board Member to report the number of guests (male & female) picked up at each stop (Note: the CSSH Site Coordinator/Board Member phones numbers are in the Driver’s log book). This assists the Volunteers at the Host Site to plan for the number of anticipated Guests, and also documents for the AM Driver/Attendant from which stops the Guests were picked up the previous night.

7. Upon arrival at the Host Site, assist (using step stool if provide in van) Guests to exit the vehicle and escort them into the Host Site to the Intake table.

10. Assist the Driver in wiping down ALL surfaces using Lysol/Clorox wipes; if possible, use Lysol spray on all areas.

11. Check with the Host Site Coordinator or designee for any instructions.

12. Make sure vehicle is free of trash.

13. Return with the Driver to the vehicle location and put the keys back in the lock box.



TRANSPORTATION GUEST GUIDELINES

We hope that you will feel welcome while riding with us. In order to ensure that everyone has a positive experience, we ask that you follow these rules.

If you have any questions or special needs, particularly of an emergency nature, please ask the Driver Attendant for assistance.

Clothing - Appropriate attire must be worn at all times.

Drugs/Alcohol – Absolutely no non-prescribed drugs or alcohol are to be consumed or carried by any guest, nor will anyone who is high or drunk be allowed on the bus. Any possession of illegal substances may become a police matter.

Behavior - Behavior that threatens the safety of other guests or volunteers will be grounds for immediate removal from the vehicle. Inappropriate language and/or gestures and/or name-calling will not be tolerated. Police will be called if necessary.

Harassment – No threats or acts of violence will be tolerated in any way. Any attempt to impose your will on another will be considered an act of violence. Harassment in any form (whether it is verbal, physical, emotional, mental or sexual) will not be tolerated, nor will aggressive or intimidating behavior of any kind be tolerated. Inappropriate behavior during a CSSH event will result in removal from the current activity and a limitation of attendance at future CSSH events. Police will be called if necessary.

Personal Storage – Please keep your belongings with you until they can be secured at the Host Site as CSSH is not responsible for lost or stolen items. This includes backpacks and women’s purses.

Pets – No pets of any kind are allowed on CSSH vehicles.

Public Areas – Guest must remain in designated areas of the host location. Any violation will be grounds for removal from the site.

Smoking is not allowed on the vehicle or inside host buildings. Designated smoking areas may be provided by the host location.

Stealing – Stealing will result in being banned from transportation and restoration will be at the discretion of CSSH staff. Thefts may become a police matter.

Weapons – No weapons of any kind are allowed on the van or at the host locations.


Coalition to Shelter and Support the Homeless (CSSH) Driving Route and Directions*

*Note: Guests are instructed to be at stop 10-15 minutes prior to van arrival time.Van Pick Up: Approx. 6:15 PM - Volunteer Driver arrives at Doylestown Presbyterian Church to warm-up van.

1. First Stop: 6:30 PM Doylestown Presbyterian Church (Guests to wait for van at the Church Street, side entrance to Andrews Hall Education Building (tan brick building in back of stone church)

Directions to Second Stop (10 miles; 25 minutes): Head South on Route 313 (Swamp Road) To Right on Route 263 South (York Road) To Left on Route 132 East (Street Road) To Right on Jacksonville Road At light, turn Left into Wal-Mart Parking Lot – stop should be away from main

entrance and in parking lot near Jacksonville Road.

2. Second Stop: 6:55 PM Wal-Mart, Warminster (100 East Street Rd, Warminster, PA 18974); stop is in parking lot near Jacksonville Road.

Directions to Third Stop (16 miles; 30 minutes): Right out of Wal-Mart parking lot Left onto Route 132 (Street Road) Right onto Route 263 (York Road) Left onto Route 313 (Swamp Road) Left into Dairy Queen parking lot

3. Third Stop: 7:25 PM Dairy Queen, Dublin [106 North Main St. (a.k.a. Route 313) Dublin, PA 18917-2106]

Directions to Fourth Stop (8 miles; 15 minutes): Left back onto Route 313 (Swamp Road) Left onto Branch Road, top of hill, difficult to see, 3 miles from Third Stop Right onto Walnut Street, 5 miles from Third Stop Left onto Constitution Ave, Diary Queen on Left

4. Fourth Stop: 7:40 PM Dairy Queen, Perkasie (200 Park Avenue, Perkasie, PA 18944-3929)

Directions to Fifth Stop (5 miles; 10 minutes): Left onto Constitution Avenue Left onto Route 152 South (S. Main Street) To Clymer Ave. on Right


5. Fifth Stop: 7:50 PM Village Market, Sellersville (300 S Main St Sellersville, PA 18960)

Directions to February* 2012 Host Site (23 miles; 40 minutes) : Right onto Route 152 South (S. Main Street) Left onto Route 113 East (Souderton Road) Right onto Route 313 South (Swamp Road) Left onto Route 202 North Left onto Route 413 North Right into First Driveway, Trinity Episcopal Church

Arrive at February* 2012 Host Site: 8:30 PM Trinity Episcopal Church, Buckingham (2631 Durham Road, Buckingham, PA 18912)

*Note: The February 2012 Host Site is Trinity Episcopal Church in Buckingham. The March 2012 Host Site is Doylestown Presbyterian Church (DPC) (i.e. Andrews Hall Education Building on125 Mechanics Street, Doylestown, Pennsylvania 18901).


COLD and HOMELESS?

Coalition to Shelter and Support the Homeless (CSSH) is ready to help. CSSH provides transportation, overnight accommodations and food to those without shelter in Central Bucks County on nights when the temperature is 20 degrees or lower. Please call 215-550-3578 and/or email ([email protected]) CSSH if the temperature is 20 degrees or less and you need a warm bed for the night. If you have a cell phone, it is recommended you provide the number

in your phone call or email to aid Code Blue Staff and van drivers. Go to one of the pick-up locations below and wait for a van with a CSSH sign/logo. The van will depart promptly from the stop at the time specified, so please arrive 10-15 minutes prior to the posted stop time below .

6:30 PM Doylestown Presbyterian Church (Wait for van at the Church Street, side entrance to Andrews Hall Education Building (tan brick building in back of stone church)

6:55 PM Wal-Mart, Warminster (100 East Street Rd, Warminster, PA 18974); wait for van in parking lot near Jacksonville Road

7:25 PM Dairy Queen, Dublin [106 North Main St. (a.k.a. Route 313) Dublin, PA 18917-2106]

7:40 PM Dairy Queen, Perkasie (200 Park Avenue, Perkasie, PA 18944-3929)

7:50 PM Village Market, Sellersville (300 S Main St., Sellersville, PA 18960)

8:30 PM Arrive at Host Church/Site for the night

No one under the influence of alcohol or drugs is permitted on the van. You must agree to abide by shelter rules. You will be permitted to bring one 30-gallon trash bag of possessions with you to the shelter for safe-keeping. Upon arrival at the shelter, the CSSH Code Blue volunteer staff will write your name on the bag and place it in a secure location overnight. Your bag will be returned to you when you leave the shelter in the morning. Beginning at approximately 7:00 a.m. the following day, the CSSH van will transport you back to the same stop from which you were picked up the night before.


mailto:[email protected]

CSSH Board Member Contact Information

Note: A CSSH Board Member will be present on each Code Blue night at the Host Site for at least the initial Intake period. The CSSH Board Member serves as the CSSH Site Coordinator. The calendar/schedule listing the CSSH Board Member serving as Site Coordinators for each day in February and March 2012, will be posted inside the DPC van with the clipboard/mileage log.

CSSH Board Member Email PhoneJessie Alfaro [email protected] 610-428-9301

Tony Alfaro [email protected] 267 980 4512

Rev. Lucy Amerman [email protected] 267-885-3345

Anne Bishop [email protected] 267-885-8647Linda Block-Love [email protected] 215-361-1179Bob Clark [email protected] 267-980-4512

Linda Eichhorn [email protected] 215-514-1474

Mark Eichhorn [email protected] 215-514-4677

Jane Hull [email protected] 215-534-7276

Ann Sweet* [email protected] 215-738-4268

Karla Leone [email protected] 215-380-4362Harold (Howie) Haas, Jr. [email protected] 610-360-0589

Doug Sharp* [email protected] 215-778-3914

*Ann Sweet & Doug Sharp are Transportation Co-Chairs should you have questions regarding Driver and/or Transportation Issues.


Other Miscellaneous Information/Reminders

1. Location of Key Lock Box/Combination – The keys to the Doylestown Presbyterian Church (DPC) van will be stored inside a lock box installed near the Church Street side entrance of DPC Andrews Hall (the Andrews Hall building is the light brick building across from the DPC parking lot where the van is kept). If you are facing the Church Street side entrance, to your left is a small black gate that leads down several stairs to a utility door. The lock box will be installed near this utility door. The combination to the lock box is 2-5-8-3 (these are the numbers on the phone pad that correspond to the word B-L-U-E).

2. CSSH Van Box – There is a blue plastic box that will be kept in the back of the van and is labeled “CSSH”. This box is for CSSH use only and contains the following: black notebook with a hardcopy of Driver Resource Manual; $25.00 emergency gas card (see #3 below); Lysol spray; Clorox wipes; gloves; tissues; flashlight; and map of Bucks County. There will also be a magnetic CSSH sign for the van as well as several blankets in the back of the van that can be used to cover the cloth seats of the van.

3. Van Fuel – Doylestown Presbyterian Church (DPC) will ensure there is adequate gas in the van. If for any reason you arrive for your shift and notice that fuel is low, you can take the van to the following gas station, which is about 1 block from the DPC parking lot (directions are below). As long as you are driving the DPC van and tell them you are from the church, Liberty will fill the tank at no charge. You must get a receipt and leave a copy of the receipt with the driver log book/clipboard in the van. Also, please notify Ann Sweet and/or Doug Sharp so one of us can inform the DPC Business Administrator that gas was purchased.

Liberty Gas Station235 North Main StreetDoylestown, PA 18901-3729Hours of Operation*: Monday through Saturday 7:00 a.m. to 8:00 p.m.; Sunday 9:00 a.m. to 6:00 p.m.

Directions from DPC Parking Lot: Head northwest on N Church St Turn right onto N Main StLiberty Gas Station will be on the right

*If you need gas and the Liberty Station is closed, there is a $25.00 emergency gas card in a marked envelope in the CSSH box in the back of the van.

4. Driving Route – please follow the driving directions specified on the route. Even


though you may know of alternate routes, the timing and mileage is based on the specified routes. Additionally, the routes are designed where possible to take drivers on major routes for safety; the local police are also aware of the routes and will know when CSSH has called a Code Blue and our drivers are on the road. Thus, for the safety of CSSH drivers and Guests, please stay on the specified routes.

5. Reminder – after each stop on the PM route, the Driver Attendant must call the CSSH Site Coordinator (i.e. Board Member) to report the number of male and female Guests picked up at each stop. This helps the volunteers at the Host Site to prepare for Guest arrival, and also assists the AM Drivers/Attendants to know to which stop Guests must be returned in the AM. Guests must be dropped off at the same stop at which they were picked up the night before.

6. If the Driver Attendant does not show up, call the CSSH Board Member on duty that night. Drivers should not be going out alone. Same goes if for any reason you are a female Driver and a female Driver Attendant shows up. There should always be 1 CSSH male present with a female volunteer.

7. If you are driving and encounter an accident or other delay, please phone the CSSH Board Member on duty that night at the Host Site to inform him/her that you are running late.

8. If you are involved in an accident with the van, and/or if the van should break down, etc., after calling 9-1-1, please notify the CSSH Board Member as well as the DPC Business Administrator (see #9 below).

9. Other Van Information – in the inside pocket of the driver door of the van, there is a small blue notebook. This contains the van registration information, etc., as well as the business card of the DPC Business Administrator – John Hank. His cell and home phone numbers are also included in this notebook.

10. Van Reminders:

a. The van key can be “fickle” – sometimes you must jiggle it a few times to open the door as well as to remove from the ignition.

b. The van key only opens the driver door. Once the door is open, press the “unlock” button on the inside of the driver door to unlock the passenger side doors.

c. The side doors of the van do not open from the outside. To open the side doors – once you are inside the van, reach behind the passenger seat and pull the dark gray handle on the inside of the back door (side door behind


passenger seat).

d. CSSH plans to use only the dark blue DPC van for Code Blue transportation; however, if for any reason the van is not working or available, it may be necessary for CSSH to use the larger white “People Mover”. The People Mover is slightly larger than the van. The inside console is identical to the van, but has an additional lower console that contains the switch to open the side door. You must hold the switch and continue holding to open the door; the same goes when closing. The door does not always shut completely so do not be alarmed if it does not seem airtight. Also located on this additional lower console is a switch for the inside van lights and the rear heat.

As with the van, the side mirrors of the People Mover adjust manually - there are 2 mirrors on each side. The lower mirrors on the driver and passenger side will help you to make sure you are driving within the road lane – i.e. when driving, periodically check the lower driver side mirror to ensure you are within the center yellow line on the road; likewise, check the lower passenger side mirror to ensure you are within the white line on the passenger side of the road.

11. Remember to put the magnetic CSSH sign on the side of the van before leaving the DPC parking lot; remove the sign after van use and place in back of van with CSSH Van Box.

12. Van is always returned to the DPC parking lot at the end of the evening and a.m routes.

13. Reminder to spray van with Lysol and/or wipe down with Clorox wipes after use.

14. Remember to return key to lock box after each shift. Thank you!


Driver Resources.docx · Web viewDriver MUST remain behind the wheel and with the vehicle at all...

Documents

Transcript of Driver Resources.docx · Web viewDriver MUST remain behind the wheel and with the vehicle at all...