Done Right Guarantee Pledge

Done Right Guarantee PledgeDone Right Guarantee Pledge

• We pledge to provide service that embodies the image of integrity, professionalism and quality that HouseMaster® has developed in its nearly three decades of experience

• The following highlights explain our distinctive service and showcase HouseMaster® as the reliable professionals that get your home inspection “Done Right.”

Knowledgeable Support StaffKnowledgeable Support Staff

When you call our local HouseMaster office, a trained professional will greet you and discuss:

• HouseMaster’s background and training

• Available inspection services

• Convenient appointment options

Clear ExpectationsClear Expectations

Prior to the start of the inspection you’ll receive:

• Information that details the scope and limitations of the home inspection

• Terms and conditions of the HouseMaster Limited Guarantee (Guarantee Form)

Professional PresentationProfessional Presentation

Inspectors properly and professionally dressed in HouseMaster apparel (no jeans or sneakers)

Inspector vehicles clearly identified with HouseMaster signage

An on-time start for all inspection appointments

Appropriate identification, documentation of licenses, certifications and copies of applicable standards of practice for review upon request

Respectful care for the home inspected, taking all necessary actions to leave the home in the condition it was found. This includes the use of a HouseMaster drop cloth to protect furnishings

Prompt response to any and all inquiries that may arise after the inspection to ensure that all concerns or questions are properly and quickly addressed

Each HouseMaster Franchise has committed to the highest standards of professionalism:Each HouseMaster Franchise has committed to the highest standards of professionalism:

Inspection Findings with ContextInspection Findings with Context

You will receive an Inspection Resource Guide® at the start of each inspection

We will review the Guide to encourage your active participation in the inspection process and help you get the most out of your inspection experience

The Guide provides a greater understanding of the inspection itself and the next steps after the inspection. The HouseMaster Repair Statistics section helps provide context for your inspection findings

Respectful CommunicationRespectful Communication

• Your HouseMaster inspector will present a friendly, helpful and communicative demeanor

• All parties will be treated with respect

• Inspection findings will be communicated verbally and in clear and concise written terms

Well Written ReportWell Written Report

The HouseMaster state-of-the-art Computerized Report Writing System will provide clear, detailed reports that follow applicable home inspection standards plus:

Descriptions and ratings for required elements

The reporting of apparent defects

An explanation of the implication of such defects where not self evident

Reporting of inspection limitations and elements that could not be inspected

Appropriate recommendations for remedial action or additional inspections

Convenient Report AccessConvenient Report Access

At the completion of the inspection, HouseMaster inspection reports, along with ancillary documents, will be uploaded to a password-protected Web site with access information provided to the customer and approved third parties

Provides you with anytime access to your report findings wherever there is Internet access

Guaranteed Quality Guaranteed Quality

Your inspection will include a Limited Inspection Guarantee. This offers reimbursement for eligible repair expenses according to the Terms and Conditions of the Guarantee as outlined in the Guarantee Form provided prior to your inspection

Since 1979 HouseMaster has assisted in almost 2 million successful home sales. We are the only home inspection company to pledge to have your inspection “DONE RIGHT” from the time you call our local office until after closing…GUARANTEED