Dreamworks PickMe Offering
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Transcript of Dreamworks PickMe Offering
Doorstep Gadget Care
We are late even before we start….
Stressful travel…
Traffic jam…
Typical start of day…
04/14/2023 Coporate Presentation 3
Our Week(Monday to Saturday)
Start Early Working Hard
Late back
Working @ home
Nuclear Families
Working motherOld Parent living separately
Our ResponsibilitiesFamily
Gadgets Services
They help us cope up with our family, social life and professional life…
Imagine from tomorrow, you have to pick your newspaper from shopWill you still manage to read everyday ?
Our Supports
Imagine if these gadgets failed…
Our problems
Today’s Gadget Repair Experience
GAPHassles
Searching Traffic & parking Waiting time Repair delay Repeat Visit
PICKUP from your request Location
Unit Inspection
Share Audio/Video/Scan
1TRACK online/offline
Online Track request
Frequent Updates
3REPAIR from Company center
Only Authorized
In transit Insurance
2DELIVERY @ your request Location
Records online
Happy to Serve
4
Pickme Gadget Care Experience
The Gadgets Covered by Pickme
Mobile Phones
Laptop Camcorder Watches Data Cards Cameras MP3 Player
Across all brands
SEAMLESS PROCESS ENSURES SUPERIOR CUSTOMER EXPERIENCE
The Pickme Smart Link Process
Pick-up requestby client
PickMe representative visits client
Creation of JOB SheetInspection of Unit Scan/Collect Documents
Visit Authorized Service CenterRegister Call
Collect Work Order
Online status update
Collect Unit From Service CentreDeliver to customer
Job No. SMS to client
COMMUNICATION UPDATE #1
Work Order emailed
with online tracker details
COMMUNICATION UPDATE #2
Expected delivery
date emailed to customer
COMMUNICATIONUPDATE #3
BACKED BY QUALITY & ASSURANCE
QUALITYAuthorized Service Centres
EFFICIENCYOnline trackingSame day Pick-Up
ASSURANCEConfirmation CallStatus Updates
SAFETYIn-transit InsuranceSpecial gadget carrier bags
Widespread network support
Areas Served by Pickme
West North South EastMumbai Delhi NCR Bangalore Kolkata
Pune Chandigarh Chennai GuwahatiAhmedabad Ambala Hyderabad Bhubneshwar
Baroda Jaipur Cochin RanchiRajkot Kota Coimbatore PatnaSurat Lucknow Vijaywada Nasik Varanasi
Nagpur Agra Aurangabad Aligarh
Indore Bareilley Bhopal Allahabad
Meerut
Features
Eligibility
One Year Coverage
Unlimited Visits
Insurance Coverage
Job Tracking
Service history
SMART CARD SMART CARD +
Within 30day from product purchase
Any Age
Rs.149.99 Rs.199.99
PICKmE Plans for Customers
1 Year, Unlimited visits 1 Year, Unlimited visits
Customer
Coordinator
Request
Call Allocation
Call 09222224040Visit www.pickmeindia.com
Contact Center Appointment Confirmation
Same Day TAT - Entry level screening- Collect warranty docs- Job sheet preparation
2
PICKUP
Service Center Repair
PICKME Buddy
30min Response - Assuring PICKUP same day- Same day for the calls received before 4pm.
1
3 Drop at service center- Same day for the call picked before 4pm
Updates to Customer- Service center details- Expected date of delivery- Frequent update till
closure
Call Flow
A GREAT GADGET +
PICKME DOORSTEP GADGET CARE =
HAPPIER CUSTOMER
To discuss how we can add value to you do get in touch with us:Email: Mobile: +91 Website: www.
THANK YOU!!