Dreamforce 2015

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DREAMFORCE REPLAY by Praneel PIDIKITI

Transcript of Dreamforce 2015

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DREAMFORCE REPLAYby Praneel PIDIKITI

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KINDA SAFE HARBOR

This presentation contains quite a lot of claims, forward-looking statements, blah blah blah’s and roadmaps presented and projected in the Dream force 2015 by Salesforce and I would suggest you can make all your key decisions based on this information.

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About DREAM FORCE 2015

You cant call Dreamforce a tech conference or a massive carnival of geekery that eats San Francisco but its much more than that. Its unlike any other conference you have seen so far. This is my first experience

in this humongous cloud event, where we will find knowledge about tons of new stuff and it will thoroughly inspire and will let us know where the cloud technology is heading in the next year

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ADM Zone

Dev Zone

with FOOFIGHTERS and Killers

DREAMFEST

MORE THAN 1600 PRESENTATIONS

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ATTENDEES about a fifth of San

Francisco’s population

160,000

By Marc and CEO’s of Uber, YouTube and Microsoft

KEYNOTES$MILLION

Viewers online

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IOT PLATFORMIt will be the back bone for the THUNDER. Which can act as a listener and transmitter of every event

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BUILDING INTELLIGENT SYSTEMS USING IOTThere are lot of solutions hidden in the information we already have the only thing is we have to know how to mash up all the data to find the

hidden treasure of sensitive data and thats the revolution called ‘Rise of Intelligence from Data’

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Why the heck is IOT ?

The Internet of Things (IoT) is the network of physical objects or

"things" embedded with electronics, software, sensors, and network

connectivity, which enables these objects to collect and exchange

data.The Internet of Things allows objects to be sensed and controlled

remotely across existing network infrastructure, creating opportunities

for more direct integration between the physical world and computer-

based systems, and resulting in improved efficiency, accuracy and

economic benefit.

IOT’s and real time event monitoring systems help you

to build systems that can analyse past to predict the

future

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YOU CAN CONNECT THE DOTS USING

IOTInternet of things is not only about devices like cars and toothbrushes

connecting to the web its about connected the whole human chain to make

the experiences unique

The Democratisation of Data

This will significantly impact the choices they make day-to-day.

Turning Big Data Into Meaningful Action The huge amount of data when filtered with the right rules can give out wonderful solutions

Understanding Real-time Signalling You have to build listeners according to it

Capturing Data Streams

Build systems and methods for capturing and evaluating high-speed serial data streams using conventional component testers

Intelligent Outputs

Systems that are build with the complex algorithms to respond intelligently

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IOT

Business Transformation with Big pay Off

This is the end result by making the fundamental change in how business is conducted in order to help cope with a shift in market environment.

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WAVE PLATFORMThere is nothing new for this platform but salesforce makes Wave Analytics More Accessible, Affordable

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SALESFORCE WAVE PLATFORMWave is analytics engine build to make decisive insights on salesforce data and any data from external devices. It helps us to

calculate complex KPI’s

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Accelerate Service

Wave makes it easy to mash up the data from

multiple systems or multiple records to give

sharp insights and to collaborate with key

stakeholders in giving the best service

01Dig Deeper

Wave goes one step further than your reports

and dashboards by dynamically exploring any

data to spot trends and visualise complex KPIs.

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Take Action

Every information delivered using the wave

platform will be used to take the right action02ISV Apps from Appexchange

Salesforce partner deliver apps to be installed

from app exchange and use instantly05

Metadata editor

Easy to deploy your solutions with the xml

metadata just like salesforce03Massively parallel processing

Next generation technologies can massively do

parallel processing, key-value pair data

ingestion, search-based exploration — allows

you to move through data at unprecedented

speed.

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MOBILE PLATFORMSalesforce1 and the Mobile SDK’s were revamped

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SALESFORCE MOBILE PLATFORMThis platform will help you in keeping all the interconnected components of your business running smoothly is a daunting task. With the right apps, everything from supply chain to inventory to

inspections is accessible to any employee, right from their mobile device. And when you add apps for project management, you can leverage the power of social collaboration for higher productivity

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New SDK’S

In winter 16 we have new mobile sdk and updated ionic mobile pack 01

Will support offline

Salesforce1 application will support offline with more objects and more number of records 02

Will be able to cache data / content

Helps to ache the frequently used data to dive a seamless experience to the end-user03

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SALESFORCE IQThe intelligent Salesforce targeting the small and medium enterprises is a supercharged Sales cloud with relationship intelligence

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SALESFORCE IQSalesforceIQ analyses your inbox and automatically surfaces relevant Sales Cloud data, providing context for all your customer

interactions. Get the latest information so you can deliver the right messages at the right time.

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Relationship Intelligence Intelligent enough to make a relation between contacts in

your mobile, email conversations and leads01API Integration Deeply interfaced with all the cloud interfaces like Box and

Evernote 04Automation Try to build a paradigm from which you can generate

macros to automate 02Build for IOS, Android and Chrome Extension Available across multiple platforms03

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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SECURITY & COMPLIANCESalesforce build a new security model to store more business-critical or sensitive data.

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You can control your own trusted

network in the cloud. It includes:

Private spaces: your own private

network in your Heroku application

Selectable regions: You can control

where to deploy it globally

Integrated Identity: can share the

identity across a variety of vendors

Heroku Enterprise

The dashboard gives you easy-to-

understand insights into your security

posture. It also gives you a security

health check to start. You can

customise your own level of security

They have had an audit trail for a while.

Now have a setup audit trail API to

build your own reporting, etc.

Trust Service

There are three main components:

• Platform encryption

• Event Monitoring

• Real-time security actions

• Field Audit Trail

Salesforce Shield

SALESFORCE SECURITYAs businesses develop and deploy apps at a breathtaking pace, concerns about trust are growing even faster. While

businesses need to keep developing innovative apps, they also need to protect application data and maintain customer trust.

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APPCLOUD IS

HEROKU

FORCE

LIGHTNING

THUNDER

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05 APPEXCHANGE

06 TRAILHEAD & SHARED IDENTITY MODEL

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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DATA GOVERNANCE TOOLS

A Center of Excellence (CoE) to supervise processes.

Change management to oversee project lifecycles, from requirements to production.

An org strategy for structuring areas where apps will reside and run.

Design standards that monitor coding, data volumes, integration, testing, and more.

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DATA GOVERNANCE The following are six of the major reasons to add a comprehensive Governance framework approach to your Salesforce environment

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Compliance Many industries require IT’s guidance when it comes to

meeting regulatory requirements. A Governance framework

helps the department adhere to any rules around access,

data, security, and visibility by facilitating the sharing of

information.

01Innovation With a Governance framework in place, a CoE becomes a

“Centre of Innovation.” IT can see the big picture and better

focus on key goals. This allows the Business to move at

their own pace, not one set by traditional IT, and quickly test

and try out new ideas.

04Cost One way a Governance framework’s value is delivered is

through cost savings, a result of reusing IT best practices

and adopting standard processes across the board. 02

Prioritisation To decrease an overall program’s time-to-value, and

increase IT’s value-added services, business demands must

be a priority. CoEs enable better communication around,

and development of, the application roadmap.

05Delivery Aligning with the Business is all about successfully

delivering the solutions they want and need. A Governance

framework improves IT’s development process so the

correct skills are in place to accomplish this in an efficient

and rapid manner.

03Relationships The end result and ultimate benefit of a Governance

framework is an improved working relationship between the

Business and IT. Clearly-defined roles, responsibilities, and

expectations accelerate processes and help the

organisation go faster.

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RELEASE MANAGEMENTEvery update in Dreamforce related to the release management process and its best practices

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RELEASE MANAGEMENT BEST PRACTICESStriking the right balance in the number of releases is always difficult because of salesforce releases and internal releases. These best practices derived

from existing solutions will let us fine tune our solutions

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Developing applications on the Force.com platform is easy, straightforward, and highly productive. A developer can define application

components, such as custom objects and fields, workflow rules, Visual force pages, and Apex classes and triggers, using the point-and-

click

tools of the Web interface but as the whole development process is easy and swift, the deployment should be on par with the development

cycle. So to reduce the delay with the deployments Salesforce has developed many new tools and features like Quick Deploy, that allow

releases to be smoother and faster.

Companies like VMWare has developed a very unique process around their internal releases and the result has been increased satisfaction

from their business customers and even the technical teams. They have build a solution using the ant migration tool and they have a

similar process like the Renault indus team except the automated continuous integration and use of SVN at complete org level(Org

Snapshots) and release commits.

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RELEASE MANAGEMENT BEST PRACTICESSFDC Integration map used by VMware (Clipped from the slideck)

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RELEASE MANAGEMENT BEST PRACTICESRoad to deployment(Clipped from the presentation)

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RELEASE MANAGEMENT BEST PRACTICESRoad to deployment - Checkpoints (Clipped from the presentation)

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RELEASE MANAGEMENT BEST PRACTICESTimeline of Deployment enhancements from salesforce

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RELEASE MANAGEMENT BEST PRACTICESRoad to deployment - try to automate every possible process

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RELEASE MANAGEMENT BEST PRACTICESwith Quick Deploy

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3rd PARTY DEPLOYMENT TOOLS

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01

Auto Rabbit 02

Flosum03

Gears CRM

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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WHAT’S NEW COE

salesforce suggests to transform your COE to Innovation and Transformation Center

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SALESFORCE COETransformation to Innovation and Transformation Centre, a collaborative and agile partnership between the business, IT &

Salesforce

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Alignment Biz/IT Senior Exec Alignment on Salesforce

InitiativesSalesforce Solution & Project Portfolio Roadmap

Regular stakeholder management & communications 01

Innovation Access to design & process expertise

Application design & review guidelines

Ideation

Rapid Prototyping Framework

Proof-of concepts

04Agility Manage key IT & cross-business processes (i.e. release

management, solution deployment)

Salesforce reference architecture & data model Integration

to Enterprise Architecture

Optimised Instance Strategy

02Business Value Monitors business value metrics, ROI & KPIs

Find opportunities to improve results, like identifying and

eliminate low value processes or under utilized applications

Monitors and optimizes license consumption

05Expertise Capability assessment & skill upgrade plan

Solution adoption best practices

Change Management guidance

Knowledge Transfer Health Assessments

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SALESFORCE COE - Operating Model

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COE

SALESFORCE PLATFORM CAPABILITY/ PROJECT TEAM

Sales Collaboration /CHATTER

Service Cloud

Architecture

QA / RTPGOVERNANCE RULES

SHARING RULES DATA OBJECTS

USER TYPES INTEGRATIONS

OPERATIONAL RUN

TECHNICAL/CONTRACTUAL

Refresh and releases

INSTANCE MANAGEMENT

SUSTAIN ACTIVITIES

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SALESFORCE COE - OUTREACH

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COE Knowledge

Technology

Governance

Process

PeopleBest Practices

Intellectual property Code Library

Data Model Process library

Labs Asset Inventory

Training

Passionate Influencer

Process Tie In KPI

Metrics

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GOVERNANCE MODEL SUCCESS STORY by SEMANTIC

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NEED FOR A GOVERNANCE MODELRISKS & REWARDS

With governance model Without governance model

• Slow adoption

• Poor data quality

• High code complexity resulting in maintenance overhead

• Longer development cycles

• Slow speed of delivery and value realisation

• Requirement gaps uncovered at the end

• No synergy across BU’s

• Disparate customer experience

• Business agility and time to market

• Platform consistency and stability

• Consistent enterprise-wide policies, processes, data

• Federated governance

• Capability adoption

• Quick release cycles

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WHAT’S NEW IN LIGHTNING

Everyone know and saw the new Lightning UI before Dreamforce and this is the salesforce’s dumbest reveal in Dreamforce till date as there is nothing new in theory. But whats new can be the way you define the UX.

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LIGHTNING MODE ROADMAPThis is revealed much before the Dreamforce and already a part of the Winter 16 and I will list out all the features that can be expected in Spring 16

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• We will have a strong account insights that talks directly talk with the internet to get the best possible data

• Personal Accounts support will be added in Spring’16

• Service Console will get the new lightning look and feel of lightning (Live agent wont be a part of it) in Spring’16

• Lightning components will be available in Communities

Fields are the core bread and bu1er for the Salesforce pla5orm. So we have to fine

tune them

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LIGHTNING FRAMEWORK ROADMAPGoing to Dreamforce and experiencing the keynotes immediately revealed to me the gravity of this change – and I don’t think any of our careers are ever going to be the same from

here.

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Lightning Applications The new Lightning interface introduces more than just a UI change – it’s a completely new way of designing and building Salesforce orgs. Previously, it was so expensive and time-consuming to build custom UIs in Salesforce that few orgs even attempted this. Most would use 90%+ standard UIs, with minor Visualforce here and there.

Lightning Components Salesforce has democratised UI. Components can be added anywhere in any dimension. With the AppExchange, you’ll find pre-built components that you can immediately add to your pages. Unlike embedded Visual force, components are built to and encouraged to interact to each other. The possibilities here are endless and Salesforce is almost forcing you to try radically different UIs inside your org

ISV packaging With the new flexibility to build and deploy components in the Appexchange its a welcome note for all the new developers with JS skill set to earn some bucks.

Refined UX This should be a wonderful new strength for lot of enterprises to rethink and redefine the UX bottom up to really concentrate on the working model around every device

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01

02

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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WHAT’S NEW KNOWLEDGE BASE

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SALESFORCE KNOWLEDGE BASEThe power of one article

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Success story by Apollo education group  In this we saw how a single article related to the IE11 compatibility issue solved are avoided people to create case. This explains

how important an article can be

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KCS IS a PRINCIPLE BASED METHODOLOGYDeveloped from the collaborative and collective experience of the consortium members ove r the past 20 years

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Capture Structure

Reuse IMPROVE

Leadership

Coaching Self service

success

Operational

Efficiency

Understanding and Buy In

Analyst Behaviour

Realised Benefits

Training

and Certification Improved

Offerings

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KCS Success STORYSimply Consistent, relevant & timely information to help students make informed decisions

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Consistent, relevant & timely information to help

students make informed decisions 0116% reduction in call volume due to self service

success across enterprise

15% reduction in training time to onboard new

team members

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Providing efficient process and tools to enable

staff to deliver world class service 02 Chatter significantly increased the cross

functional collaboration between team 04

Apollo Education group is changing lives through higher education by building Front Line Driven callcenter which is Solution Driven

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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WHAT’S NEW CONSOLE

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TREND INSIGHTS Key customer service trends are around

providing a next level customer experience. Any device, at any 1me, and via any

support channel

CONNECTING THE WORLD By 2020, there will be 75 billion connected

devices, or 58 devices per person in the most connected countries.

CUSTOMER EXPERIENCE CENTRIC

Salesforce is focused on delivering a beEer customer experience in a connected world

LEADER IN THE MARKET Service Cloud is the number one service

applica1on in the world

+ 45%Faster Average Handle Time

0201

Service Console is ensuring support is provided at the right 1me, on any device, and channel. With the move to a more connected world its helps you give the 360 degrees view to the customer

SALESFORCE SERVICE CONSOLEService Cloud is the number one service application in the world

+ 45%Support Cost Savings

+ 47%Agent Produc1vity

+ 48%Faster Case Resolu1on

+ 45%Customer Sa1sfac1on Scores

03 04

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SALESFORCE SERVICE CONSOLEThe Productivity Recipe Part 1

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SALESFORCE SERVICE CONSOLEThe Productivity Recipe Part 2

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SALESFORCE CONSOLE ROADMAPWhat’s there in the spring’16 release

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01 Lightning Sidebar Components 04

Bookmark Sub-tabs You can bookmark sub tabs and the context of the complete

tab

02Templates Ready to start templates with built-in multi channel console 05

Tab Governors 03

Work Based Pinned Lists

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SALESFORCE CONSOLE USED IN STANLEY

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WINTER’16 SALESFORCE CONSOLE

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uLTIMATE APEXIFYING

Everything you have to do in order to write the best code and apexifying is a word coined by me just to make the title look cool and it makes no sense

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APEX BEST PRACTICESThere are quite a lot of sessions in this dreamforce concentrating on how to write clean code

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01Unit testing Assert expected behaviour

No data clean up necessary

Why system.runasuser is critical04

Execution Context & Governance Limits Defining Lifetime of transaction

Boundary for governance limits

Accessing governor limit specific information 02

Async Apex Future methods & Queue-able Apex05

Trigger Frameworks & Enforcing Bulkification Use declarative first

Using trigger handler framework convenient for your

enterprise

defend against recursion with static variables

03DML VS Database class When to use database class instead of DML operation

What is partial record processing

how can we use converlead method 06

Design patterns Set to solve common programming problems

typically shows interactions between classes and objects

Creational patters, Structural Patterns and Behavioural

pattern

Example of Factory, Singleton and Proxy pattern

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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NEW IDE ‘s

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New IDE’s

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01

Illuminated Cloud, a plugin for JetBrains IntelliJ IDEA02

Cloud 9 IDE03

Welkin suite IDE

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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GET CERTIFIED

Technology is evolving and so do your career, So its always good to sharpen your blade. Now salesforce came with a complete new set of certifications. So this is the right time to spin the wheel as you will be in the A list of being certified in being

1. Platform App builder 2. Platform developer 1 3. Platform developer 2

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MY SESSIONS DAY 1COE Workshop

KCS

Best Practices in Environment and Release Management  Session

Service Console Session

Lightning Roadmap: The All New Lightning Experience and Platform

Best Practices for Supporting Your Deployment: Scaling for Success

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SESSIONS DAY 2Using Wave and Service Cloud to Provide Outstanding Employee Success Session

Marc Benioff Keynote

Satya NADELLA Keynote

Service Console Session

Lightning Roadmap: The All New Lightning Experience and Platform

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SESSIONS DAY 3

Service Cloud RoadMap (2)

COE in a Box

Apex defensive programming

Service Cloud Keynote

App Cloud Keynote

Customize your Lightning Experience with AppExchange for Components

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SESSIONS DAY 4

Best Practices for data governance

Lightning App Packaging

IOT integration using IFTTT using Littlebits

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KNOWLEDGE NUGGET

The human species produces two Ze1abytes of data every year. That a REALLY huge

number.

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WHAT SATYA NADELLA SAID IN DREAMFORCE

“Data is the real currency for your company”

"Microsoft is trying to reinvent productivity,”

"Microsoft is building the intelligent cloud"

"computing more personal, more natural”

"Computing is going to be ambient, everywhere"

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WHAT TRAVIS SAID IN DREAMFORCE“We’re trying to induce the carpooling thing.”

“Amazon has tens of thousands of people coming to work each day, so it must be doing something, and We do this at the local level every day,”

“I feel like I’ve said enough surprising things!”

“One third of them hung up on me immediately, one-third listened for ninety seconds and then hung up, and about a third said they were interested.”

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WHAT MARC BENIOFF SAID IN DREAMFORCE

“Salesforce will become the 4th largest software company in 2016”

“You are not taking enough rest if its not hard and rocky sometimes”

“The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers

are discussing a company's products and brand in real time. Companies need to join the conversation”

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WHAT JESSICA ALBA SAID IN DREAMFORCE

“She said the customer was everybody and anybody that wanted to look good.”

"I do not know how to code but I can put in a JIRA ticket”

“She said the customer was everybody and anybody that wanted to look good.”

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QUOTES FROM DREAMFORCE

We are only limited by your own ideas, not by technology

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QUOTES FROM DREAMFORCE

Learning agility is the key to success in sales

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QUOTES FROM DREAMFORCE

Engaging people is about meeGng their needs – not yours.

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QUOTES FROM DREAMFORCE

ReputaGon is a trailing indicator of excellence

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LIGHTNING DESIGN SYSTEM

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The Lightning Experience is the name of the beautiful new Salesforce User Experience unveiled in Dreamforce. This

new experience is built on a set of UI components, patterns and guidelines known as the Lightning Design System.

The Lightning Design System is run as an open source project and is available to everyone. While other CSS toolkits

are generally agnostic in terms of the type of application you build, the Lightning Design System is focused on

business apps. Therefore, in addition to traditional components, it provides specialised components that are useful

when manipulating data: activity timeline, data tables, record headers, etc. And more importantly, in addition to UI

components, it provides UI patterns to solve the common problems you face when building data-driven apps.

Its like the scaffolding app help to build the basic form of every application which can be leveraged to a whole new

level based on your requirement

Given the depth of this topic a dedicated presenta1on on this topic will be shared soon

COMING SOON

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CONCLUSION

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We are in the midst of an epochal tectonic shift and every enterprise is trying to build a predictive intelligent system that

can help them to build unique tailored experiences based on the holistic view of the customer.

Salesforce platform already has an array of tools in its arsenal to blend the digital and physical worlds together. Even in

this Dreamforce there came up with lot of interesting things like IOT, Wave, Thunder etc. But I will pick lightning as its

personal favourite.

Lightning components will be the next big thing in building custom solutions in Salesforce as they will be the

fundamental building blocks of the platform. They open up a whole world of possibilities in orgs that we once could only

dream of. As we know “With great power, comes great responsibility” In the same way as the Lightning components are

more powerful, they require more code to build and this will increase the gap between admin and developer as lightning

has a steeper learning curve. As a techie I like to have the border gap because development should be always a bit

complicated than declarative part as they need more rudimentary cognitive skills.

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CONCLUSION

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As Lightning framework is new to this world and build on the same principle of my favourite ‘REACT FRAMEWORK’ of

Facebook, this is a wonderful opportunity for all the techies out there to master this technology. If you have no idea

about lightning, Don't worry because its the same as all the advanced developers out there.

There is nothing new in the keynotes except setting the vision for the next year. But there is lot of knowledge we have

gathered by networking with the MVP’s, Technical advocates and cloud evangelists out there who helped us to

understand the reality behind all the buzz around the new platforms.

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CONCLUSION

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After seeing all the success stories by multiple companies in Dreamforce, I understood that Salesforce platform is used

to fight aggressive cancer by allowing doctors to do trails in completely different way, used also by helping coke to

increase the sales with proper collaboration and its used as a wonderful analytic tool to find the person leading in the

next presidential elections of the United states of america. These vast applicative uses explains us that its all about

where you want to use this phenomenal tool

So before signing off I would like to conclude by saying Dreamforce sessions and keynotes entertained us, excited us,

inspired us and motivated us to evangelise salesforce platform and to build solutions that matter.

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SLIDES - COMING SOON

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Deployment Tools 

Release Management Process  

Whats new for a developer ?

Whats new for Admin ?

Is Dreamforce really worth ? 

Lightning buzz 

IOTCloud - Use-cases for Renault 

Governance COE ++ 

Metrics and KPI’s 

Wave Analytics 

Console - Thinking like an agent 

VISION STATEMENT OF Satya Nadella 

App exchange

App Cloud 

Apex - Defensive programming and Patterns 

Data governance Strategy 

GET READY FOR DF16 

Some ramblings as a Dreamforce visitor  

Customer Service - Proactive

KCS - Process & roadmap   

These are the slides I will be sharing in the coming weeks

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Thanks for Your Time