Dreamforce 15 Keynote

7/26/2019 Dreamforce 15 Keynote

1/32

Get Ready fora New Kind of

Customer

SuccessNew Products, Highlights,

and Innovations from

Dreamforce 2015


2/32

But this is no ordinary business conference or presentation.Dreamforce is the worlds largest software conference, and

attending Dreamforce is an experience like none other. The

products revealed at Dreamforce push the boundaries ofwhats possible with cloud technology. At Dreamforce 15, Salesforce shared a vision for a newkind of customer success. This vision is built on our CustomerSuccess Platform, which includes both technology andpeople to help you be successful. This e-book shares the highlights from Dreamforce to bringyou up to speed on everything new and important from

Salesforce. This year, with Lightning Experience, SalesforceIQ,and IoT Cloud, theres more innovation to discover than everbefore. Each chapter will show you the latest product releasesand innovations that were announced on stage. Youll alsogain a deeper understanding of the technology, business,and philanthropic models that drive our success as well asthe cloud, mobile, social, and data-science revolutions thatpower it all.

Every year since 2003, Dreamforce takes overSan Francisco and Salesforce delivers their vision

and new innovations.


3/32

1 2 3CloudLeadership ProductInnovation CustomerSuccess


4/32

Our mission from day one was to be a cloud-computing pioneer and

evangelist. The industry has moved forward, from mainframes to

client/server and from client/server to the cloud. Were excited to be

MAINFRAME

1960s

CLIENT/SERVER

1980s

CLOUD

Today

celebrating 16 years of customer success. We attribute this success to

our innovation and focus on a new technology model, a new business

model, and a new philanthropic model.

Pioneers and Evangelists

OUR MISSION:

Cloud Leadership Product Innovation Customer Success


5/32

MOST TRUSTED ENTERPRISE CLOUD

Security | Availability | Performance

SCALABLE METADATA PLATFORM

Rapid Customization

MULTITENANT CLOUD

Speed & Innovation

Our technology model is built on a multitenant cloud. Just

like an apartment building where many tenants share the

building infrastructure, but have privacy from other tenants

our trusted cloud allows secure sharing of IT resources

Multitenant Cloud Computing

NEW TECHNOLOGY MODEL:

among applications and customers. The end result: Our

technology model lets our customers run their businesses

faster, with rapid customization thats fully scalable, all built

on the worlds most trusted cloud.



6/32

JOMOUSSELLI

CEO and Co-Founder

JEREMYSTOPPELMAN

CEO

BARBARAAGO GLIA

Global Headof E2E Marketing forCorporate Payments

LOICVIE NNE

Vice President

37%INCREASE IN CUSTOMER

REVENUE GROWTH

Focused onCustomerSuccess

NEW BUSINESS MODEL:

Our business model hinges on customer

success, so were successful when our

customers are successful. On average,

our customers see a 37% increase in

revenue growth with Salesforce. With

our subscription pricing, youre paying

for what you actually use, and our Global

Customer Success team ensures that

you get the most out of your Salesforce

instance. Our broad app ecosystem and

community also help you learn from the

successes of other Salesforce customers.



7/32

6th Largest Software Company in the World

$1.51B

17k

FY15Q2 REVENUE

EMPLOYEES

CLOUD LEADER: CUSTOMER SUCCESS DRIVES OUR SUCCESS

Thanks to our customers, our company has thrived since we were

founded in 1999 were now the sixth-largest software company, on

track to be the fourth largest in 2016. In addition to debuting on the

Fortune 500 list in 2015, Forbes named us one of the worlds most

innovative companies ve years in a row, and Fortune has annually

named us one of the 100 best companies to work for since 2008.



8/32

New Philanthropic Model 1:1:1

1% TIME = 1.1M+ Service Hours1% EQUITY = $100M+ Grants1% PRODUCT = 26K+ Nonprot Organizations

$250M Donated Product

Our 1:1:1 philanthropic model means we give 1% of our time, 1%

of our product, and 1% of our equity back to the community. We

created the Salesforce Foundation to integrate giving back into our

business model. The Salesforce Foundation is based on a simple idea:

Leverage Salesforces people, technology, and resources to help improve

communities around the world. We call it the 1:1:1 model, and its a core

element of our company culture and priorities.

PLEDGE1PERCENT.ORG

http://www.pledge1percent.org/http://www.pledge1percent.org/


9/32



10/32

The Connected WorldA technology revolution is all around us, and

its visible in the screens we tap, the ways we

connect, and the connected objects we use.

When you consider that 6 billion smartphones

and 76 billion connected things will exist by

2020, theres no denying it: mobile, social, data

science, and the Internet of Things are helping

technologists build a connected world like

weve never seen.

The cloud makes it all possible by making

data available and providing a platform for new

apps to get up and running quickly. In fact,

85% of new apps are now developed for the

cloud. It all comes back to data and theres an

unfathomable amount of it, with 90% of the

worlds data created in the last 12 months.

90%of the worlds datawas created in

the last 12 months

75Bconnected thingsby 20206B+

smartphonesby 2020

85%

3B+

of new apps now

developed for

the cloud

social media

users by 2020

EVERYTHING AND EVERYONE IS CONNECTED



11/32

The Internet of Customers

Behind every thingis a customer

So whats possible in this new connected world? Weve moved

from connected terminals and PCs to whats widely known

as the Internet of Things, where billions of connected things

connect to just as many people. But now, its time to see the

Internet of Things in a new way: as the Internet of Customers.

After all, behind every thing is a real customer and behind

every customer should be a personal interaction, coming

through the right channel at the right time.



12/32

90%


13/32

Developers

Community

MVPs

SystemIntegrators

IoTIoT

ISVs

Admins

We ARE a Customer Success Platform

Whats the answer to these criticaldata and customer gaps, and howdo you move to the Internet ofCustomers? You need a CustomerSuccess Platform, and thats what

Salesforce provides. Our Customer Success Platformincludes sales, service, marketing,community, analytics, and apps.No matter where your business istrying to grow, a customer successmanager can meet you wherever youare. Independent software vendors,

developers, and our community helpyou take Salesforce to the next level,and we consistently recognize MVPswho represent what our communityis all about. All of these componentstogether comprise the CustomerSuccess Platform.

GET READY FOR A NEW KIND O F CUSTOMER SUCCESS



14/32

Meet the New Salesforce



15/32

EXPERIENCE, EXCHANGE, PLATFORM

LIGHTNING EXPERIENCE

Meet the new Salesforce

LIGHTNING EXCHANGE

50+ all-new partner components

LIGHTNING PLATFORM

Build and customize with drag and drop

First in our product innovation lineup announced at

Dreamforce 15: the long-awaited Salesforce Lightning.

Lightning is a completely new Salesforce experience, from

opening the Sales Cloud app to building on our platform.

Lightning has three components to make it easier

than ever to use Salesforce, benet from our partner

ecosystem, and build customized apps: the Lightning

Experience, Lightning Exchange, and Lightning Platform.

The Lightning Experience is what youll notice

immediately when logging into Salesforce. The LightningExchange allows you to benet from the next generation

of enterprise apps through thousands of our partners.

And the Lightning Platform empowers anyone to easily

create modern, intelligent enterprise apps.

What is Lightning?

LEARN MORE

https://www.salesforce.com/form/demo/crm-sales-demos.jsp?d=70130000000Yusg&internal=truehttps://www.salesforce.com/form/demo/crm-sales-demos.jsp?d=70130000000Yusg&internal=true


16/32

LEARN MORELEARN MORE

New Salesforce Vertical Apps

SALESFORCE HEALTH CLOUD

With Salesforce Health Cloud, you can access complete

patient proles with integrated data from EMRs andwearables, make smarter care decisions with alerts

and prioritized tasks, and engage with providers and

patients easily on any deviceall from the powerful

Salesforce platform.

SALESFORCE FINANCIAL SERVICES CLOUD

Clients across all generations are increasingly social, mobile

and connected. They want a collaborative relationship withnancial advisors. With Salesforce Financial Services Cloud,

the client relationship is at the core of every interaction.

Advisors receive proactive insights that accelerate

productivity, access rich client information to form

personalized relationships across the household, and

can engage and collaborate with clients from any device.

BUILT WITH SALE SFORCE LIGHTNING

http://www.salesforce.com/industries/financial-services/financialservices-cloud/http://www.salesforce.com/industries/healthcare/overview/http://www.salesforce.com/industries/healthcare/overview/http://www.salesforce.com/industries/financial-services/financialservices-cloud/


17/32

Introducing

Relationship intelligence for every salesperson



18/32

Introducing SalesforceIQ

LEARN MORELEARN MORE

SALESFORCEIQ FOR SALES CLOUD

Sales Cloud is the go-to app for millions of sales reps around

the world. Now with Salesforce IQ for Sales Cloud, the worldstop CRM is more intelligent and intuitive. SalesforceIQ for

Sales Cloud works with every type of customer data including

calendar, email, social, transaction, and more to provide a

predictive and data-centric sales experience. Sales reps can

move from logging to automating; reactive to proactive; and

relationship management to true relationship intelligence.

SALESFORCEIQ FOR SMALL BUSINESS

Any company with customers can benet from customer

relationship management, and increasingly, small businessesare relying on the power of CRM platforms to grow. Small

businesses have smaller team sizes to match and no time to

waste. Introducing SalesforceIQ for Small Business, which is an

intelligent CRM soution right out of the box. That means small

business owners can spend less time setting up and managing

a CRM platform and more time driving leads and revenue.

http://www.salesforce.com/sales-cloud/crm-email-connector.jsphttp://www.salesforce.com/salesforceiq/overview/http://www.salesforce.com/salesforceiq/overview/http://www.salesforce.com/sales-cloud/crm-email-connector.jsp


19/32

T H U N D E RIntroducing the IoT Cloudpowered by



20/32

DELIVERING PRECISION ENGAGEMENT

Introducing IoT Cloud:Powered by Thunder

Its time for a revolution in how we perceive

and process data. If businesses want to

translate trillions of data points into real

human interactions, they must begin tosee the Internet of Customers beyond the

Internet of Things. Welcome to IoT Cloud,

powered by Thunder.

IoT Cloud rst uses real-time data

processing at massive scale and speed. Then,

the intelligent rules engine filters data through

engagement rules to discern exactly what

the next-step interaction with each single

customer should be. The result is 1-to-1

customer engagement through Salesforce, allpowered by Thunder.

LEARN MORE

http://www.salesforce.com/iot-cloud/http://www.salesforce.com/iot-cloud/


21/32



22/32

IoTIoT

SALES CLOUD

NEW: The LightningExperience enablesproductive,personalized selling.

SERVICE CLOUD

NEW: The LightningService Consoleenables intelligenceand speed.

IoT CLOUD

NEW: Processcustomer dataintelligently atmassive scale.

APP CLOUD

NEW: Build anyapp, fast. Focuson innovation, notinfrastructure.

MARKETING CLOUD

NEW

: Connectevery interaction onevery stage of thecustomer journey.

ANALYTICS CLOUD

NEW: Sales andservice analyticsdeliver real-timeinsights.

COMMUNITY CLOUD

NEW

: Grow withE-commerce forCommunitiesand LightningComponents.

Innovation Across theCustomer Success Platform



23/32

service cloud

LIGHTNING SERVICE CONSOLE NEW

Empower agents with intelligence and speed

SERVICE FOR APPS NEW

Embed personalized, in-context support

SERVICE WAVE ANA LYTICS NEW

Fuel smarter service with instant insights

#1 CustomerService Platform

Cisco resolves 600,000 cases per

quarter with Service Cloud.

At Dreamforce, we unveiled the all-new LightningService Console. Empower customer service agents withunprecedented data and speed through Lightning. Alsonew is Service for Apps and Service Wave Analytics, soeveryone in your customer service department can managetheir part of the customer experience more intelligently.

ELLORA SENGUPTA

Sr. Manager, Service IT

LEARN MORE

http://www.salesforce.com/service-cloud/overview/http://www.salesforce.com/service-cloud/overview/


24/32

analytics cloud

WAVE APPS FOR SALES AND SERVICE NEW

Make data-driven decisions, faster

WAVE ACTIONS NEW

Instantly take action on any data

MOBILE ANALYTICS

Get answers on any device

The Next Wave ofAnalytics

New Sales and Service analytics make AnalyticsCloud even more powerful its the next wave ofanalytics. With our open Wave platform and ecosystem,everyone can benet from a faster path to insight.

Analytics across sales, service, and

marketing for 3,000 employees.

HEMANG MEHTA

Sr. Manager, Sales IT

LEARN MORE

http://www.salesforce.com/analytics-cloud/overview/http://www.salesforce.com/analytics-cloud/overview/


25/32

cloudppa

BUILD ANY APP, FAST

Focus on innovation, not infrastructure

EMPOWER EVERYONE

Point-and-click application development

MOST TRUSTED PLATFORM

Run all your apps in the cloud

#1 Cloud AppDev Platform

Salesforce App Cloud puts the power of app developmentin everyones hands. Now, its even easier to build any app,fast, with our trusted platform. New in 2015 is an evensimpler way to build innovative apps for your company.Make a custom app to address your business needsprecisely with App Cloud.

Ciscos 50,000+ employees move at

the speed of business with App Cloud.

JYOTSNA KHANDEKAR

IT Analyst

LEARN MORE

http://www.salesforce.com/platform/overview/http://www.salesforce.com/platform/overview/


26/32

CISCO PARTNERS WITH SALESFORCE TO POWER

THE INTERNET OF EVERYTHING.

Since 1984, Cisco has been in the business of connectingpeople and today, more than three-quarters of theworlds Internet trac ows through Cisco systems. Driven

by a love of the customer and a passion for innovation,

Cisco uses Salesforce to transform how millions of peopleconnect, communicate, and collaborate.

Salesforce is the platformthat our teams rely on everyday in the feld. CHUCK ROBBINS, CEO



27/32


28/32

marketing cloud

REAL-TIME CUSTOMER JOURNEYS

Connect every interaction

PRECISION MARKETING

Predict and personalize content

EVERY CHANNEL, EVERY DEVICE

Email, mobile, social, ads, and Web

#1 MarketingApplication

Reach customers on every channel (email, mobile, social,ads, and Web) and on any device. Updated for 2015is Marketing Cloud Connect, which lets you integrateMarketing Cloud data and audiences with Sales Cloudand Service Cloud.

Western Union personalizes content for

every customer.

TERESA CHIPPS

VP, Retail Marketing

LEARN MORE

http://www.salesforce.com/marketing-cloud/overview/http://www.salesforce.com/marketing-cloud/overview/


29/32

community cloud

E-COMMERCE FOR COMMUNITIES NEW

New channel for growth

LIGHTNING COMMUNITY BUILDER NEW

Fast, with new drag-and-drop capabilities

PRECISE CONTENT

Personalized recommendations

#1 CommunityPlatform

New for Community Cloud in 2015: E-commercefor Community, which serves as a new channel forcommunity monetization and growth. We also launchedLightning components for Community Cloud to developcommunity-centric apps with point-and-click functionality.

Western Union connects to its 500,000

agents through Community Cloud.

MARTHA GARCIA

Account Manager

LEARN MORE

http://www.salesforce.com/communities/overview/http://www.salesforce.com/communities/overview/


30/32

WESTERN UNION HELPS CUSTOMERS WORLDWIDE

MOVE MONEY FOR BETTER WITH SALESFORCE.

Every day, Western Union handles 29 transactions persecond, serving customers in more than 200 countries.

With Salesforce, the company is more eective than ever.

Salesforce helps WesternUnion efficiently movemoney for our customers

around the world. HIKMET ERSEK, CEO

READ MORE

http://www.salesforce.com/customers/stories/western-union.jsphttp://www.salesforce.com/customers/stories/western-union.jsp


31/32

See you next Dreamforce!A combination of leadership, innovation, customersuccess, and giving back is what makes Salesforceunique. At Dreamforce 15, Salesforce delivered moreinnovation than ever before with the announcements ofLightning Experience, SalesforceIQ, and IoT Cloud. Not

to mention, we gave back in even more exciting ways,with the biggest book drive ever hosted at Dreamforce. Dreamforce is all about showcasing our latest productannouncements and innovations, and through all thenews outlined in this e-book, we hope its clear that weat Salesforce are committed to your success.

Learn moreabout how Salesforce can transformyour business.

http://www.salesforce.com/http://www.salesforce.com/


32/32

thank y u

Dreamforce 15 Keynote

Documents

Transcript of Dreamforce 15 Keynote