DRDA 10g Bug

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10/22/13 SR Detail

https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=27812185202941&srNumber=3-7980443951&print=true&sortBy=Newest+on+To

SR 3-7980443951 : [10/22] we are getting -07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address

Severity 2-Significant Status Solution OfferedEscalation Status Never Escalated Opened Oct 21, 2013 8:21 PM (Monday)

Last Updated Oct 22, 2013 9:57 PM (13 mins ago)

Bug Reference No Related Bugs Attachmentsalert_drda10g.log,drda10g_ora_29190.trc,drda10g_ora_29192.trc

Related Art icles No Related Articles Related SRs No Related SRsSupport Identifier 2613164

Account Name Estee Lauder Companies

Primary Contact Raj K Alternate ContactSystem Host No Related HostsProduct Oracle Database - Enterprise Edition

Product Version 10.2.0.5Operating System Linux x86-64 OS Version Red Hat Enterprise 5

Project Project Milestone

Problem Description

We have newly installed a 10g database on Linux 5 (2.6.18-308.el5) Installtion was f ine but after install we noticedthere are lots of coredump file generated. adn when checked alert log we are getting follwing error.

Errors in file /db/drda/oracle/admin/drda10g/bdump/drda10g_ora_29292.trc:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object][0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronouslyThu Oct 17 12:16:33 EDT 2013

All dispatchers and shared servers shutdown

Thu Oct 17 12:16:33 EDT 2013

History

ODM Solution/Action Plan Oracle Support- Oct 22, 2013 9:57 PM (13 mins agoHi Raj

From your trace file, the failing function: kslgetl and the stack trace: kslgetl ksfglt kghfre kmnsbf nsbfr nsiofrrg nsiocancel nsopen_shutitdownnsclose nsgblclose

Matched to:

Bug 7147411 - LOTS OF ORA-7445 [KSLGETL()+40] REPORTED IN ALERT.LOGNote 579281.1 Many ORA-7445 [kslgetl] or ORA-600 [ksl_invalid_latch], [kslges] Errors From CJQ0 Process

Even though this has been reported in releases below 11.1, there is no one-off patch for 10.2.0.5 on your platform and language on My OracleSupport,

Please note that Premier Support for Database 10.2 expired on July 31 2011 so, if you didn't purchased Extended Support, there is NO optionanymore for engaging development troubleshooting/investigating your issues.

For more info have a look at:o Note 1130327.1 - Oracle Database 10.2 End of Premier Support - Frequently Asked Questionso Note 161818.1 - Oracle Server (RDBMS) Releases Support Status Summaryo Note 209768.1 - Database, FMW, EM Grid Control, and OCS Software Error Correction Support Policyo Note 757445.1 - FAQ for Products in Extended Supporto Note 1293180.1 Database Patch Set 10.2.0.4 patching extended to July 31, 2011

We also do not see based on the CSI for this SR that you are on Extended Support, please contact your Service Delivery Manager if you wish

to obtain Extended Support for 10.2 release.

Advantages for being on the latest patchset release:

o Latest patchset contains fix for all the known issues/Bugs raised in previous releases.o Patchsets doesn't include any new functionality, it's only for bug fixingo New bugs can only be logged against latest patchset release of supported versionso Backports can only be requested against latest patchset release of supported versionso Most stable release since a lot of bugs are already be f ixed in the successive patchsets

The solution action plan to resolve this matter is to migrate to 11.1.0.7 or 11.2.0.2 or higher that has this fix.

Development has offered no workaround for Bug 7147411 - LOTS OF ORA-7445 [KSLGETL()+40] REPORTED IN ALERT.LOG

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,Kim ShatteenOracle Global Customer Services

ODM Proposed Solution Justif Oracle Support- Oct 22, 2013 9:52 PM (18 mins agoThis issue is described in My Oracle Support Note 579281.1 Many ORA-7445 [kslgetl] or ORA-600 [ksl_invalid_latch], [kslges] Errors From CJQ0Process. The solution is to do the following:

1. Solution is to migrate to either 11.1.0.7 or 11.2.0.2 or higher that has this fix and many others.

ODM Proposed Solution(s) Oracle Support- Oct 22, 2013 9:52 PM (18 mins agoSolution is to:

- Migrate to either 11.1.0.7 or 11.2.0.2 or higher that has this fix and many others.

ODM Cause Justification Oracle Support- Oct 22, 2013 9:49 PM (21 mins agoThis is explained in the following bug:

Bug 7147411 - LOTS OF ORA-7445 [KSLGETL()+40] REPORTED IN ALERT.LOG

ODM Cause Determination Oracle Support- Oct 22, 2013 9:48 PM (22 mins agoMemory corruption can occur in the CJQ process leading to a dump.

ODM Issue Verification Oracle Support- Oct 22, 2013 9:42 PM (28 mins agoVerified the issue in the log file as noted below:

LOG FILE-----------------------Filename =drda10g_ora_29190.trc

See the following error:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronously

ODM Issue Clarification Oracle Support- Oct 22, 2013 9:42 PM (28 mins agoOn : 10.2.0.5 version, Internals Errors (ORA-600 & ORA-7445)

The following error occurs.

ERROR-----------------------ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronously

Update from Customer [email protected] Oct 22, 2013 5:58 PM (4+ hours agoAny update,Kindly work on this as priority. Thank you

ODM Research Oracle Support- Oct 22, 2013 4:57 AM (17+ hours ago-- Search --

Note: This is INTERNAL ONLY research. No action should be taken by the customer on this information. This is research only, and may NOT beapplicable to your specific situation.

Searched on:

Failing Function: kslgetlStack Trace: kslgetl ksfglt kghfre kmnsbf nsbfr nsiofrrg nsiocancel nsopen_shutitdown nsclose nsgblclose

Bug 7147411 - LOTS OF ORA-7445 [KSLGETL()+40] REPORTED IN ALERT.LOG

Note 579281.1 Many ORA-7445 [kslgetl] or ORA-600 [ksl_invalid_latch], [kslges] Errors From CJQ0 ProcessNote 310413.1 ORA-7445 (kslgetl)

ODM Data Collection Oracle Support- Oct 22, 2013 4:56 AM (17+ hours agoName--------=== ODM Data Collection ===

ALERT----------

Thu Oct 17 12:13:47 EDT 2013Errors in file /db/drda/oracle/admin/drda10g/bdump/drda10g_ora_29190.trc:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronouslyThu Oct 17 12:13:48 EDT 2013

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TRACE---------

ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronouslyCurrent SQL information unavailable - no session.----- Call Stack Trace -----calling call entry argument values in hexlocation type point (? means dubious value)-------------------- -------- -------------------- ----------------------------ksedst()+31 call ksedst1() 000000000 ? 000000001 ?

2B0D03E1BD50 ? 2B0D03E1BDB0 ?2B0D03E1BCF0 ? 000000000 ?ksedmp()+610 call ksedst() 000000000 ? 000000001 ?2B0D03E1BD50 ? 2B0D03E1BDB0 ?2B0D03E1BCF0 ? 000000000 ?ssexhd()+629 call ksedmp() 000000003 ? 000000001 ?2B0D03E1BD50 ? 2B0D03E1BDB0 ?2B0D03E1BCF0 ? 000000000 ?

__restore_rt()+0 call ssexhd() 00000000B ? 2B0D03E1CD70 ?2B0D03E1CC40 ? 2B0D03E1BDB0 ?2B0D03E1BCF0 ? 000000000 ?kslgetl()+120 signal __restore_rt() 0600E8438 ? 0000000F0 ?08374F660 ? 0000009E3 ?000003980 ? 000000001 ?ksfglt()+108 call kslgetl() 0600E8438 ? 000000001 ?08374F660 ? 0000009E3 ?000003980 ? 000000001 ?kghfre()+2298 call ksfglt() 0600E8438 ? 0600E8438 ?000000000 ? 08374F660 ?0000009E3 ? 000000001 ?kmnsbf()+96 call kghfre() 006AE9A20 ? 060037180 ?7FFF352CC2D0 ? 000012000 ?00582C778 ? 000000001 ?nsbfr()+311 call kmnsbf() 006AE9A20 ? 060037180 ?7FFF352CC2D0 ? 000012000 ?00582C778 ? 000000001 ?nsiofrrg()+473 call nsbfr() 006AE9A20 ? 01DDD0A50 ?7FFF352CC2D0 ? 000012000 ?00582C778 ? 000000001 ?nsiocancel()+198 call nsiofrrg() 01DDCFC70 ? 01DDD0120 ?000000000 ? 000012000 ?00582C778 ? 000000001 ?nsopen_shutitdown() call nsiocancel() 01DDCFC70 ? 01DDD0120 ?+474 000000000 ? 000012000 ?00582C778 ? 000000001 ?nsclose()+412 call nsopen_shutitdown() 01DDADBA0 ? 7FFF352CC530 ?01DDCFC70 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?nsgblclose()+272 call nsclose() 7FFF352CC530 ? 000000000 ?0000000C0 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?nsgblTRMHelper()+61 call nsgblclose() 0000000C0 ? 000000000 ?0000000C0 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?nsgblRealTerm()+174 call nsgblTRMHelper() 01DDCFC70 ? 000000000 ?0000000C0 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?nlstdstp()+306 call nsgblRealTerm() 006B0F860 ? 000000000 ?0000000C0 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?npinlt()+53 call nlstdstp() 006B0F860 ? 000000000 ?0000000C0 ? 01DDD0120 ?7FFF00000000 ? 0000000C0 ?ksuabt()+624 call npinlt() 006B0F860 ? 000000000 ?0000000C0 ? 01DDD0120 ?

7FFF00000000 ? 0000000C0 ?opidrv()+1863 call ksuabt() 006B0F860 ? 006AEA2B4 ?7FFF352CC970 ? 000000001 ?6AEA2B400000000 ? 000000000 ?

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7FFF352CCC58 ? 000000001 ?6AEA2B400000000 ? 000000000 ?opimai_real()+317 call sou2o() 7FFF352CCC30 ? 000000032 ?000000004 ? 7FFF352CCC58 ?6AEA2B400000000 ? 000000000 ?main()+116 call opimai_real() 000000003 ? 7FFF352CCCC0 ?000000004 ? 7FFF352CCC58 ?6AEA2B400000000 ? 000000000 ?

__libc_start_main() call main() 000000003 ? 7FFF352CCCC0 ?+244 000000004 ? 7FFF352CCC58 ?6AEA2B400000000 ? 000000000 ?

_start()+41 call __libc_start_main() 00072D108 ? 000000001 ?7FFF352CCE18 ? 000000000 ?6AEA2B400000000 ? 000000003 ?

--------------------- Binary Stack Dump ---------------------

drda10g_ora_29190.trc

FileName----------------

FileComment----------------------

ODM Action Plan Oracle Support- Oct 21, 2013 9:37 PM (MondayHello Raj -

I am currently reviewing/researching the situation and will update the SR / call you as soon as I have relevant information.

Thank you for your patience.Best regards,Kim ShatteenOracle Global Customer Service

Customer Problem Description [email protected] Oct 21, 2013 8:21 PM (MondayCustomer Problem Description---------------------------------------------------

Problem Summary---------------------------------------------------we are getting ORA-07445: except ion encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not ma

Problem Description---------------------------------------------------We have newly installed a 10g database on Linux 5 (2.6.18-308.el5) Installtion was f ine but after install we noticed there are lots of coredumpfile generated. adn when checked alert log we are gett ing follwing error.

Errors in file /db/drda/oracle/admin/drda10g/bdump/drda10g_ora_29292.trc:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronouslyThu Oct 17 12:16:33 EDT 2013

All dispatchers and shared servers shutdownThu Oct 17 12:16:33 EDT 2013

Error Codes---------------------------------------------------ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []

Problem Category/Subcategory---------------------------------------------------Database Installation, Upgrade & Downgrade (Server & Client)/ORA errors after/during install

Uploaded Files---------------------------------------------------File: alert_drda10g.log;drda10g_ora_29190.trc;drda10g_ora_29192.trc

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Template Question Responses---------------------------------------------------1) Is this an Install problem or an Upgrade one?Install

2) Is the error appearing during the install/upgrade process or after it?Error occoured after the install of the product

3) What is the error appearing? Please Specify.Errors in file /db/drda/oracle/admin/drda10g/bdump/drda10g_ora_29290.trc:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronously

Thu Oct 17 12:16:24 EDT 2013found dead dispatcher 'D000', pid = (16, 28)Thu Oct 17 12:16:26 EDT 2013Shutting down instance (immediate)Thu Oct 17 12:16:26 EDT 2013Shutting down instance: further logons disabledThu Oct 17 12:16:26 EDT 2013Stopping background process QMNCThu Oct 17 12:16:26 EDT 2013Stopping background process CJQ0Thu Oct 17 12:16:28 EDT 2013Stopping background process MMNLThu Oct 17 12:16:28 EDT 2013Stopping background process MMONLicense high water mark = 6

Thu Oct 17 12:16:28 EDT 2013Job queue slave processes stoppedWaiting for dispatcher 'D000' to shutdownThu Oct 17 12:16:29 EDT 2013dispatcher 'D000' encountered error gett ing listening addressThu Oct 17 12:16:29 EDT 2013Errors in file /db/drda/oracle/admin/drda10g/bdump/drda10g_ora_29292.trc:ORA-07445: exception encountered: core dump [kslgetl()+120] [SIGSEGV] [Address not mapped to object] [0x000000210] [] []ORA-00108: failed to set up dispatcher to accept connection asynchronouslyThu Oct 17 12:16:33 EDT 2013

4) Was the error logged in the installation log file? (If yes, please specify the log and

upload it)

No this was not logged

5) ### Impact on Business ###There is a critical impact as we are hav ing Project deadlines.

Update from Customer [email protected] Oct 21, 2013 8:18 PM (MondayUpload to TDS successful for the f ile drda10g_ora_29192.trc.

Update from Customer [email protected] Oct 21, 2013 8:16 PM (MondayUpload to TDS successful for the f ile drda10g_ora_29190.trc.

Update from Customer [email protected] Oct 21, 2013 8:13 PM (MondayUpload to TDS successful for the f ile alert_drda10g. log.

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