Dr. Emily McIntoshStudent Support Advice & Guidance Manager

Directorate for the Student Experience(emily.mcintosh@manchester.ac.uk)

The Atrium & the Student Information, Advice & Guidance

(IAG) Service

21st Century HE Context• 31st National Student Forum Annual Report:

“…The fact that we are now paying tuition fees means that there is more of a sense of “exchange”…this impacts on the quality of service that we expect” [Quotation from a Student]

• HE “Customer Service” & “Student Experience” principles• A student-centred University• Integration into the learning culture & environment• Existence of learning communities• Academic vs. Pastoral support• Focus on employability, volunteering, social responsibility,

transferable skills, international opportunities and wellbeing

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Welcome Desk

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IAG Meeting Room

CareersMeeting Room

Careers Office

IAG and IPO Office

Careers Library

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Study Abroad Library

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The Atrium…1st floor Uni Place

Some photos…

The Structure• The Alan Gilbert Learning

Commons• My Learning Essentials• Quiet/Group Study

• The Atrium• My Wellbeing• Careers Service• International

Programmes (Study & Work Abroad)

• Student Money Adviser• Student Support

Adviser• The Student Services

Centre• Funding/finance• Graduation• Visas• Student cards• International Advice

Team• Students’ Union

• Advice Centre• Societies• Exec Team

• School Welfare Officers

• Academic Advisers

• School Support Officers

• Teaching & Learning Officers

• Student Experience Officers

• The Disability Support Office

• The Counselling Service

• Counselling• Wellbeing

workshops• Training

• SPORT & Active Lifestyles

• Gym• Societies• Teams• Activities• Wellbeing

• Halls of Residence

• Pastoral Care Teams

The Atrium• Key central support services in a single location

– Information, Advice & Guidance, Careers Resource Centre, International Programmes Office (IPO)

• Expert advice in a relaxed, neutral, environment• Bookable space/zones for one-to-one meetings, group

workshops and events• Zones for confidential and non-confidential conversations• Quiet study, PC Access, WiFi, Printing, Photocopying• Open from 9-5pm, Monday to Friday• Making the Most of Manchester – identifiable brand

The IAG Service• Team of 5 – Manager, Money Adviser, Student Support

Adviser, 1 x Student Support Assistant, 2 x Interns• Money, budgeting and financial advice• Health & Wellbeing• Support for Care Leavers, Students with Families, Students

Living Off-campus• Events and workshops associated with the student life cycle• Supporting students to navigate University policies and

procedures• Working with services across campus to provide signposting

Communicating with Students• “Make the Most of Manchester”• AV Screens• Blog (http://uomtheatrium.wordpress.com)• Social media channels (Facebook x 3, Twitter x

4)• Email: atriumadvice@manchester.ac.uk • Newsletter for colleagues• Info Zone on Ground Floor of University Place

On tour…

• 6 Roadshows, 210 Students

• Stopford Building, 62 Students• Learning Commons, 61 Students• Library, 21 Students• SSC, 37 Students• George Begg, 26 Students• Joule Library, 12 Students

Impact & Case Studies

• Careers Guidance Appointments – up 18.5% October 2013, 26.8% Jan 2014

• International Programmes Appointments – up 144%• Student Money Adviser Appointments – up 204%• Student Support Adviser – 141 appointments to end

March• Average 2,000 visits/week, 477/day• 2014/15 – assessing impact of services on student

behaviour/learning

Any Questions?

Individual/Group Tours Availableatriumadvice@manchester.ac.uk

http://uomtheatrium.wordpress.com @UomTheAtrium

@UoMSSA@UoMSMA

@UoMGreenAtrium