Dr Adele Botha

MOBI4D: a Multi-channel e-Government Mobile Service

Delivery Platform

Date: 22/10/2013

MOBI4D: a Multi-channel e-Government Mobile Service Delivery Platform

*120*2747*21#

http://www.nielsen.com/us/en/newswire/2011/mobile-phones-dominate-in-south-africa.html

Over

6 BillionMOBILE SUBSCRIPTIONSW O R L D W I D E

75%of the world now has ACCESS to a MOBILE PHONE

Information and Communications for Development 2012: MaximizingMobile; DOI: 10.1596/978-0-8213-8991-1; website: http://www.worldbank.org/ict/IC4D2012. License: CreativeCommons Attribution CC BY 3.0

2000

2010

Developing countries

29%

77%

71% 23%

Developed countries

GROWTH OF GLOBAL MOBILE SUBSCRIPTIONS

Information and Communications for Development 2012: MaximizingMobile; DOI: 10.1596/978-0-8213-8991-1; website: http://www.worldbank.org/ict/IC4D2012. License: CreativeCommons Attribution CC BY 3.0

2nd largest mobile market

•Mobile networks report 63-million active accounts• Penetration of 126%• Dual Sim > 80%• 40 Million mobile users• 10 million phones sold per year• 2013 smartphones will account for half

Internet Matters: The quiet engine of the South African Economy . Arthur Goldstuck for World Wide Worx

Digital divide vs Digital difference

Digital Difference

Access and participation through technology that is already owned

Digital Divide

With technology access and participation is possible

Feature

Phones65%

Low End

Phone

25%

Smart Phone10%

Voice Channel• Person to person communication

Signalling Channel (Dedicated channel to monitor networks)• SMS• USSD

Data Channel• Internet access

Channels

• Voice• SMS (Missed calls)• USSD• MMS• Bluetooth• WAP• Data Services• Web• WiFi

• “Quick and dirty” solutions following the route of

least resistance;

• Point to point solutions;

• They have limited of no access channel

interoperability or integration;

• Consist of numerous disparate technology platforms,

• Have multiple network integration points;

• Limited reusability,

What is out there

• Medium to high level of skill requirements for

integration;

• No or little economies of scale;

• Limited specialization;

• Limited scalability; and

• Limited inter-project synergies.

What is out there

Enablement environment should ideally have …• Minimal total life cycle cost - built using low cost open

source components that require minimal upfront expenditure with limited on-going operating expenses in the form of licensing and support fees;

• Standards compliant solution - to ensure interoperability the selected solution should be based on open standards e.g. Service oriented architecture (soa), java api for integrated networks service logic execution environment (jain slee) etc.

• Bearer & device agnostic - allow for the same service to be accessed from different mobile devices using different access mechanisms;

• Ease of use and accessibility - making it much easier to create, operate and maintain specific mobile services and reducing the required minimum skills levels ;

Enablement environment should ideally have …

• Synergies and interoperability - with other projects and external ICT solutions;

• Reusable modules- ability to develop mobile services using new as well as existing reusable modules;

• Flexibility and extendibility - with reference to the addition of further communication mechanisms e.g. Near field communication, multimedia message service (mms), session initialization protocol (sip) etc.

• Flexibility and extendibility - with reference to adding new reusable service building blocks (SBB) and incorporating existing standalone mobile applications;

Enablement environment should ideally have …

• Scalability - i.e. Ensuring that the mobile delivery platform can be scaled up to meet the anticipated concurrent user load;

• Availability - i.e. Ensuring that the platform is architected as a high availability solution;

• Ease of use - i.e. Ensuring that all users of the systems including end users, contributors and facilitators can interface with the solution using properly designed user interface; and

• Leverage available skills - development and support of the selected solution should not require scarce specialised skills; with the basic set of java and related development and support skills, available technical resources should be able to work on the solution.

It is a generic, extendible service delivery platform offering reusable communication and shared resource components as part of an extendible, IP centric services framework

MOBI4D: a Multi-channel e-Government Mobile Service Delivery Platform

Multi ServiceMulti Content

Thank you

Questions?