Mr. Ramli Abd Rahman Head, Cleaner Production Unit Department of Environment Malaysia
Dr Abd Rahman Ahlan Information Technology Division
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Transcript of Dr Abd Rahman Ahlan Information Technology Division
DIRECTOR MESSAGE 2011
Dr Abd Rahman AhlanInformation Technology Division
OUTLINE
Reflections of 2010
Going Forward
Vision
Reflections
Numerous Infrastructure Projects Completed in 2010 based on RMK9 funding:• Upgrading of Network Infra (new switches, POE switches, replacement switches, Ultrafast) • Data Centre Facility• Wireless• IP Telephony• Video Conferencing
Reflections
Numerous Infrastructure Projects Completed in 2010 based on RMK9 funding:• Upgrading of IT equipments (desktop, laptops, AV equipment, Thin Clients)• Data Centre equipment & Facilities (Server Virtualisation, SAN, Disaster Recovery)• Upgrading of e-mail and collaborative applications• Infrastructure Security• Desktop Security
Reflections
The challenge – “value creation” that rides on
these infrastructures
Current Scenario• Low utilization• Slow adoption• Overwhelming issues• etc
Reflections
Applications – in-house
& outsourced
• Lack certain functionalities• Running on obsolete
platform• Redundant systems• Expensive cost of
maintenance
Reflections
Application Development
Issues
• Limited expertise• Weak functional team• Confusing/unstable business
process• Disparate taxonomies• Change Management Inertia
Reflections
IT Management Issues• Governance• IT Structure• Decentralised resources• Mismatch of planning cycle &
budgeting cycle• Competency Issues• Project Management (IT scope)
issues in JKR projects
Reflections
RationalBasic Dynamic Optimise
Organization Maturity Level
Reflections
ICT Strategic Planning
DP MIS ITSP SISP OL
Reflections
ICT Strategic Planning
• Is a complex organization phenomenon• This ICT SP (review) must not only
measure itself but also focus on improving the SP capability i.e. impact on organization (IIUM)
• ICTSP SISP?
Reflections
Strategic Information Systems Planning
(SISP)
Driven by the business (process ownership)• Structure• People• Technology• Task
Creation of Community of Practice• Shared ICT/business
knowledge• Functional team /
technology team
Going Forward
The need to create conducive
climate for IT management
General management vs IT management
Managerial IT knowledge
IT Management
process
Going Forward
Green Computing
Outsourcing
Cloud Computing
Service oriented
architecture
IT Risk Management
Data Warehousing
Knowledge Management
Vision
Better understanding of functional role – Business Process Driven
IIUM as Learning Campus – open learning, video traffic, campus TV
Web 2.0 Web 3.0 Web 4.0Content Creation
Best Practice IT Service Management – ITIL, COBIT, ISMS 27001
What entailsContinuous and shared decision making activities
between the business (Kulliyyahs, Centres, Divisions, and Institutes) and IT Division.
Emphasis on Organisational Learning about business problems, opportunities, and IT contribution.
Encourage participation of permanent and ad-hoc teams of key administrative and academic managers
as well as Information System managers.
Team Building themes that enable collaboration between functional team and technical team.
Restructuring
Optimisation of Resources
Expanding the scope of Operation Services
Focusing on Quality & Long Term Planning
Fostering Collaboration among ITD Departments
Creating Opportunity Knowledge & Competency Development
Career Progression
Quality Culture
Overcoming ‘The Silo’ Syndrom
Understanding others’ Business
Process
Understanding clients’ Business
Process
Internal consultants to internal clients
Innovative & Cost effective
solutions
Further Restructuring Plans
• Not only in automation of processes, also in interaction and communication among different depts. At ITD and others outside ITD
• Reduced one-person one-specialized jobs, improved multi-tasking
• Relocation of work place at ITD – target everyone to be at the same level with the Director’s office, except for customer-based services
Improved Integration:
Further Restructuring Plan
• Sharing of knowledge • Centralized repository
of knowledge• Problem management
Knowledge-based
environment
Further Restructuring Plan
• One-stop centre for ICT Services
• Centralized management and monitoring of operational matters – under ITO (khairani)
The preferred
ICT Customer
Service
Further Restructuring Plan
• IIUM report to Comstech (Standing Committee on Scientific and Technological Cooperation)
• Ensure quality of research facilities through key compliance, among others, by upgrading bandwidth and ICT facilities by benchmarking with NUS
Allign with University
transformation