DPSA POA 2010/2011

Presentation to the Portfolio Committee on Public Service

and Administration

Prof Richard M. Levin (DG: DPSA)

4 November 2009

2

Presentation outline

Background

POA for 2010/2011

Detailed Programme of Action (with costing and timeframes) for –

Anti-corruption

Thusong Service Centres

Community Development Workers

Gender mainstreaming and Disability

Concluding remarks

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Background: planning cycle of government Strategic planning undertaken (June/July)

Submission of MTEF to National Treasury (August)

Preparation of Estimates of National Expenditure (Oct-Dec)

Operational planning (February/March)

Strategic plan tabled before debate on Budget (Mar-June)

Commencement of the financial year (April – March)

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DPSA 2010/2011 Programme of Action

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HRM&D (1)

Project Project Outputs/ Deliverables

Output Target/ End Date

Monitoring framework and tool finalised and implemented

1) Annual HRD implementation plans submitted

2) HRD performance report developed annually

Annually

HRD forums at provincial, national and sector levels

Quarterly meetings with all stakeholders and role players held to support coordination

December 2015

Policy on compulsory training programmes for HR practitioners

Policy on compulsory training programmes for HR practitioners developed and implemented

December 2011

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HRM&D (2)

Project Project Outputs/ Deliverables

Output Target/ End Date

Develop strategic framework for youth development in the Public Service

Youth development strategic framework developed

December 2010

HR Connect implementation roll out

Model for HR connect as a Skills audit driven Process for the public service institutionalised

December 2010

Development of the guideline for institutional support programmes for

engagements

Guideline document on the coordination, facilitation and management of institutional support programmes

November 2010

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MOC (1)

Project Project Outputs/ Deliverables Output Target/ End Date

Review of pension and medical provisioning in the public service

Implementation of a Revised Policy on Post Retirement Medical Assistance in the public service (Alignment of the PRMA in the Public Service)

December 2010

Implementation of the HR module of the IFMS

Creation of HR generic template

November 2010

Implementation of the HR module in the first lead site (DPSA)

June 2010

Implementation of the HR module in the 2nd lead site (FS DoE)

January 2011

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MOC (2)

Project Project Outputs/ Deliverables

Output Target/ End Date

Strengthen social partnership for good governance

Public Sector Summit convened

Labour relations culture enhanced with identifiable features

July 2010

Monitoring and evaluation of the wage bill trends in the public service

The wage bill model developed in conjunction with the National Treasury

June 2010

Implementation of a remuneration policy framework of the SPS

Remuneration policy framework for the SPS developed, costed and adopted

2008-2011

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MOC (3)

Project Project Outputs/ Deliverables

Output Target/ End Date

Design and implementation of the SPS change management programme

Change readiness report for institutions impacted by the SPS completedDraft change management strategy and implementation plan completed

July 2010

Development of a pilot urban mall at the Maponya Mall

Operational Urban Thusong Service Centre at the Maponya Mall

July 2010

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I&TM (1)

Project Project Outputs/ Deliverables Output Target/ End Date

IT blueprint Architecture blue-print for IT in Government

Establish COBIT/ITIL Framework

July 2010

Information Security

Government Wide Information Security Governance Framework

Government Wide IT Security Blueprint and roadmap for Deployment

2009-2010

GITO Council Strengthen GITO Council & coherence of

IT

Better quality support to the GITO Council

Training & Capacity Building of CIO competence

Ongoing

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I&TM (2)

Project Project Outputs/ Deliverables

Output Target/ End Date

E-government Prototype Prototype e-enablement of six pro-poor services:• Application for ID.• Child Birth registration• Foster care grant• Application for pension• Application for maintenance

• Notification of death

July 2010

Thusong Service Centre Connectivity

Connect Thusong Service Centres to a centralised ICT infrastructure

March 2011

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SDI (1)

Project Project Outputs/ Deliverables Output Target/ End Date

Cascading of Batho Pele Change Management Engagement Programme (BPCMEP) across the three spheres

Cascading BPCMEP to National Departments

Cascading BPCMEP to

Provincial Departments

March 2011

Render support in the implementation of the War on Poverty Campaign (WOPC)

Establish an institutional arrangements framework for the implementation of the WOPC

Support implementation of the campaign and review the programme

2008-2014

Co-ordinate and facilitate Learning and Knowledge Management (LKM) platforms and products in the Public Service

Finalisation of LKM strategy December 2010

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SDI (2)

Project Project Outputs/ Deliverables

Output Target/ End Date

Publication of Service Delivery Review Journal

Public service review journal published

Quarterly

Support to the DRC Census project

Biometric roll out to 9 provinces completed

December 2010

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Governance (1)

Project Project Outputs/ Deliverables

Output Target/ End Date

2nd Minimum Anti-Corruption Capacity (MACC) Compliance Audit

Compliance Audit Report on the implementation of the MACC requirements

December 2009

Public Sector Anti-Corruption capacity building programme

Improved skills and orientation to fight corruption

December 2012

Phase II of the OECD Anti-Corruption Convention

Phase II evaluation

implemented and completed

(completion of questionnaire

and on-site visit)

Ongoing

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Governance (2)

Project Project Outputs/ Deliverables Output Target/ End Date

Enforcement and Monitoring Task Team

Enforcement and monitoring of conflict of interest measures

March 2011

Business Anti-Corruption Training Programme

Development of training and awareness material

March 2011

Support to the DRC: Implementation of MoU

Hosting of the Anti-Corruption

Summit and experts' roundtable

to approve the Programme of

Action

Feb 2010

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Specific focus on –

1. Anti-corruption

2. Thusong Centres

3. Community Development Workers

4. Gender mainstreaming and disability

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Public Sector Anti-corruption:Programme Objectives

Enhance Integrity in the Public Sector

Effective anti-corruption monitoring and evaluation system

Promotion of national anti-corruption values and interests at regional and international levels

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Anti-corruption 2010/2011 (1)Project Output Target/ End

Date

Implementation of the 2nd National Anti-corruption Programme (NAP)

March 2011

Implementation of the recommendations of the Anti-corruption M&E impact appraisal

March 2011

Compliance Audit Report on the implementation of the MACC requirements at national and provincial departments

December 2010

Rollout of Anti-Corruption Capacity Building Programme at national and provincial level

March 2011

Implementation of the Business Anti-corruption Training Programme

March 2011

Monitoring and enforcement of conflict of interest measures

March 2011

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Anti-corruption 2010/2011 (2)Project Output Target/ End

Date

Anti-corruption communication, training and awareness programme implemented and monitored

March 2011

Development and implementation of the anti-corruption framework for the DRC

March 2011

Implementation and monitoring of the Public Service Integrity Management Framework

March 2011

Implementation and hosting of Anti-corruption Management Information System (CMIS)

March 2011

Participation in OCED Anti-corruption Convention Working Group for the implementation of the Anti-bribery Convention

Quarterly

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Anti-corruption: medium-term budget

Financial year Budget

2010/11          R3,194,000

2011/12     R3,170,000

2012/13 R3,335,000

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Thusong Centres:Projects’ objectives

Objective of GCIS-led programme is to bring government services to the people where they live as part of the Government-wide Access Strategy

The DPSA projects are –

Install and maintain Internet connectivity at Thusong Centres

Install General Service Counters at Thusong Centres

Pilot a Thusong Centre in an urban mall

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ICT Connectivity

The RFQ for alternate connectivity solutions of the remaining sixty (62) Thusong Service Centres without terrestrial Telkom infrastructure is awaiting appointment of a service provider

The RFQ for LAN Cabling of the remaining fifty (50) centres is awaiting appointment of a service provider.

Letters issued to USASSA for funding, formatting and standardisation of existing tele-centre equipment (37 centres)

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ICT connectivity: Summary per Province

Province Site Count Data Lines Installed LAN Connected Building Problems Viable Telkom non-viable

Gauteng 34 11 10 8 26 15

Limpopo 15 5 10 1 14 9

Mpumalanga 16 4 6 1 15 11

Free State 9 7 8 1 8 1

North West 12 4 7 1 11 7

Northern Cape 4 4 4 0 4 0

Kwazulu 22 6 6 7 15 9

Western Cape 19 13 1 1 18 5

Eastern Cape 9 4 5 0 9 5

140 58 57 20 120 62

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ICT ConnectivityExpenditure 2009-11

Thusong Service Centre Cost Breakdown Monthly 2009-10 2010-11

Thusong SLA (2.8mbps Internet Link) 78,400.00 940,800.00 940,800.00Thusong Server Housing (43U Cabinet) 6,570.75 78,849.00 78,849.00Thusong Data Link Costs (Telkom) 44 Sites 203,649.74 2,443,796.88 2,443,796.88Thusong VPN Server Maintenance (Monthly) 12,948.67 155,384.04 155,384.04Remote Support and Service Management Service 97,176.00 0.00 1,166,112.00Annual License Maintenance (Monthly) 6,970.00 0.00 83,640.00Thusong Alternate Connectivity data lines (62 Sites) (Monthly) 454,656.00 5,455,872.00 5,455,872.00Thusong Alternate Connectivity (Once-off)   2,559,200.00 0.00Thusong Alternate Connectivity Installation (Once-off)   406,700.00 0.00Thusong Alternate Connectivity VAT (Once-off)   1,259,016.08 0.00Thusong Telephony (VOIP) Central Infrastructure (Once-off)     892,189.86Thusong Telephony (VOIP) Central Infrastructure (Annual Maintenance)

    63,000.17

Thusong Telephony (VOIP) Central Infrastructure (Implementation Costs)

    5,514,054.48

13,299,618.00

16,793,698.43

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General Service Counters

Only twenty-four (24) Thusong Service Centres have a General Service Counter installed, but not all of these General Service Counters are staffed, and not all General Service Counters have functional IT equipment

During the 2009-10 financial year the seventeen (17) General Service Counters, which are adequately staffed will be fitted with computer equipment

Due to space limitations only forty-one (41) General Service Counters can be deployed to current Thusong Service Centres. The forty-one counters will be installed in this financial year

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General Service Counters: Expenditure 2009-10

General Service Counters Cost Breakdown 

General Service Counters (Drawings, manufacturing and fitment of 41 new GSC’s)

2,200,000.00

Equipment (17 existing GSC‘s) 300,000.00

Equipment (41 new GSC‘s) 700,000.00

 

TOTAL3,200,000.00

* No expenditure anticipated for 2010-11. All new Thusong Service Centres should be constructed with a General Service Counter inline with existing design and specifications.

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Notes on Thusong funding

Funding for the installation of the General Service Counters has been provided by the DPSA

Funding for the support staff for the General Service Counters is provided through a learnership funded by the Umsubomvu Youth Fund

Training and the development of an operations manual to support GSC staff has been funded by DPSA

Deployment of the core shared IT infrastructure for Thusong Centres has been provided by the DPSA

Key challenges remain issues of funding and the absence of a transversal fund to support the connectivity.

No provision has been made for the WAN and LAN infrastructure or the monthly operational costs, which include bandwidth requirements and internet connectivity. No funds have been set aside for IT support.

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Thusong Centre in an urban mall Project is a flagship and Pilot for the Single Public Service in terms

of integrating services and achieving a joined- up government: showing the concept in action

Provides for integrated approach to services delivery in an urban under-serviced areas

Thusong in an Urban Mall will provide a one-stop Centre for interaction with government - cutting edge front office and back office

Thusong Centre under construction in Maponya Mall, Soweto

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Maponya TSC: services

Department Service

City of Johannesburg Johannesburg Metro police

Home Affairs Full District Office service (including ID, passports, immigration services, marriages)

Labour Employment Services (career counseling) UIF.

SASSA Use General Service Counter to make referral appointments for SASSA clients

Gauteng Department of Transport Car and Driver license renewals (with eye test).

Gauteng Shared Service Centre Mini GSSC and Gauteng online- applications for vacancies

Gauteng Enterprise Propeller Provide financial and non-financial support to entrepreneurs

Department of Justice Exhibition space

National Youth Development Agency 2 specific services- micro loans and business services with voucher system

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Maponya TSC:Action plan 2010/11 Blueprint for model to be compiled In-year review of the functioning and progress at the Thusong,

including customer satisfaction reviews Evaluation of the model at the end of the lease period in

September 2011 Discussions and identification of primary leaseholder post expiry of

current lease with Maponya Do it within a framework of pre-agreed conditions:

DPSA and GCIS to ensure that all space fully occupied for duration of extension of lease

Financial responsibilities to be outlined and agreed upon by all stakeholders

DPSA to continue to document and monitor developments at Centre (deal with problems in collaborative manner if not, elevate)

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Maponya TSC:Budget 2010/11

Lease for 2010/11 : R1, 786 mil

Agreed part of the operational cost as per the legal agreement: R1,891 100.00 Includes salaries of the Centre Manager and General

Service Counter Staff, cleaning services, security services

Excludes utilities (water lights)

Customer Satisfaction survey : R1 mil

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CDW Programme:Background

The programme was established in 2003 and currently there are 3146 community. development workers employed throughout the country at ward level

The DPSA and COGTA are jointly responsible for the coordination of the programme

DPSA is responsible for the overall coordination of the programme whilst COGTA is responsible for implementation of the programme

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CDW Programme:programme objectives

Improving service delivery and accessibility

Improving intergovernmental coordination

Improving interaction between government and community

Improving participatory democracy

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CDW POA 2010/2011

Project End Date

Development and implementation of CDW Programme Policy Framework

March 2012

Finalisation and implementation of CDW Programme Master Plans

March 2012

Training and capacity building for the CDW Programme

Ongoing

Develop norms and standards for the CDW Programme

March 2012

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CDW Programme:Budget breakdown per province (2009)

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CDW programme: medium-term budget

Financial year Budget

2010/11          R3,615,000

2011/12     R3,601,000

2012/13 R3,695,000

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Gender Mainstreaming and DisabilityProgramme Objectives

Gender Mainstreaming in the Public Service: Ensure a transformed, non-discriminatory and fully inclusive Public

Service, which reflects the Constitutional values of non-sexism and non-racialism

Disability in the Public Service: Advance an effective enabling environment within the Public Service

through the adoption of progressive policies, establishment of relevant institutional mechanisms and development of key operational processes to ensure a transformed, non-discriminatory and fully inclusive Public Service.

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Gender MainstreamingProjects and Activities for 2010-2011Projects ActivitiesMonitoring the implementation of Gender Equality Strategic Framework

Organisational readiness assessment on the implementation of the strategy.Gender Audits based on the HODs 8 Principles Action PlanCapacity development for implementers of the Gender Equality Strategic FrameworkProvide Quarterly reports

Implementation of the Public Service Women Management Week

And Institutional Change

Virtual launch of the Women Management interactions with departments during the virtual lunch

Engaging Gender Focal Points on gender mainstreaming strategies and gender sensitivity programmes collaboratively with the Ministry for Women, Children and Persons with Disabilities

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Disability (1)Projects and Activities for 2010-2011Projects ActivitiesDevelopment of Policy on Reasonable accommodation and assistive devices in the Public Service

Consultations on the Policy on reasonable accommodation and assistive devices in the Public ServiceReview of the Handbook on Reasonable Accommodation for people with disabilities in the Public Service. Consultations with Ministry for Women, Children, and Persons with Disabilities.

Monitoring the implementation of JobACCESS Strategic Framework

Organisational readiness assessment on the implementation of the strategyConduct disability AuditsCapacity development for implementers of the JobACCESS Strategy. Provide Quarterly reports

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Disability (2)Projects and Activities for 2010-2011Projects ActivitiesEstablishment of the Public Service Disability Forum

Consultations with Ministry for Women, Children, and Persons with Disabilities

Consultations with departments on the terms of reference regarding establishment of the forum

Quarterly meetings of the forum

Disability awareness programmes as well as

Establishment of working relationships with Disabled People's Organisations

Engaging Disability Focal Points on awareness raising strategies

Engagements with various Disabled People’s Organisations in consultations with Ministry for Women, Children, and Persons with Disabilities

Establishment of a database of people with disabilities

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Diversity Management: medium-term budget

Financial year Budget

2010/11          R1,726,000

2011/12     R1,120,000

2012/13 R1,075,000

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Concluding remarks

The Department is prioritising the programmes identified by the Portfolio Committee (Anti-corruption, Thusong Centres, CDW programme and Gender and Disability programmes)

A clear programme of action has been determined for these programmes with budgets and timeframes

The ENE process is currently underway

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Siyabonga