Download our 2013 Hospitality & Leisure Salary Survey

2017 Salary Review: Quick Reference Guide

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Welcome to the 2017 Salary SurveyContents

Each year we publish an annual salary review; a quick reference guide of salaries being paid across the hospitality spectrum. We are delighted that we are able to provide our 2017 figures.

Our clients and candidates tell us that when it comes to salary surveys they find them to be cumbersome documents with too much irrelevant information and unnecessary analysis. What they want is a quick reference guide of accurate salaries. This is what we have sought to supply.

The ranges given in the salary survey are intended to be a guide only. Local conditions, such as industry density, demographics and the local economic environment are all important factors.

We are also proud to offer a free bespoke salary benchmark service (without obligation). This will take into consideration the specifics of a vacancy, the size of the business and team, the local economy, and a competitor analysis. This is undertaken independently by our in-house research department and specialist consultants.

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Welcome to the 2017 Salary Survey

Berkeley Scott

Our Capability

Review

Hotels Salary Review

Restaurants Salary Review

Contract Catering & Pubs Salary Review

Retail Catering & Senior Head Office Salary Review

Our CredentialsThe figures for this year’s salary survey were derived from a range of research and quantitative based techniques. These include:

• A review of the placements made by Berkeley Scott in the past 6 months

• Current salaries and rates of those candidates registering for our services

• Local published vacancies

• Market knowledge of our consultants

In total, salaries of over 15,000 people were included.

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We are Berkeley Scott

Specialist Divisions

Recruiting the type of specialist to meet your needs, whether that be a permanent hire, an interim executive or a temporary resource, Berkeley Scott is the premier specialist in hospitality recruitment within the UK.

With over 30 years’ experience of introducing high-quality talent into kitchens, restaurants and venues of all sizes, we have the pedigree and expertise needed to deliver a recruitment service beyond reproach.

We have a network of offices across the country, which ensures we have the widest and in-depth reach possible. And if that isn’t enough, the majority of our consultants come from the industry. Put simply we are hospitality people through and through.

From creative and talented Chefs, through to events staff, Berkeley Scott can always provide you with the best and first available candidates. Our network of consultants is so established and in depth, that we can even provide clients with national accounts.

Our vision is to set the standard in service delivery by which all other businesses will be measured, by constantly providing outstanding, personalised and commercial solutions to the hospitality and leisure sector; living the value of our brand in everything we do.

Pubs, Bars & Restaurants Chefs

Contract Catering Hotel Operations

Sales, Marketing & Revenue Human Resources

Crew Conference & Events

Fast Food Outlets Health & Fitness Facilities

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Our Capability

Review

Temp:• National capability

• Volume hiring

• Speed of response

• Validation of candidates

• Range of Back & Front of House roles covered Permanent:

• Extensive brand reach

• Place from entry level roles upwards

• Fast response due to our extensive database

• Executive search specialists

“ All indicators point to the outlook for the UK economy being broadly positive, albeit with the uncertainty of Brexit on the near horizon. At Berkeley Scott, we are certainly optimistic. With consumer spending on experiential services being relatively high, especially in comparison to goods, this is certainly positive for the hospitality industry as a whole, although this “dresses to drinks” phenomena clearly presents a significant challenge to retail groups as evidenced by recent results from the supermarkets and large clothing retailers such as Next. The weak pound is also contributing to the strength of the hospitality sector as this is encouraging tourism to the UK. Other indicators, such as inflation, are of a concern. If inflationary pressure affects spending power too much or there is an associated interest rate rise, it could well signal a slowdown in the growth that the industry is enjoying. But at present, the immediate strength of the sector appears robust. Of course the industry is not without its challenges. It has struggled to deal with the digital disruptors (i.e. One Fine Stay affecting hotels and Deliveroo impacting on restaurants) which have aggressively entered the market. However these offer inspiration to traditional establishments to innovate and embrace technology. Airbnb, Expedia and Booking.com, were the first wave, but it is not unreasonable to think that the likes of Google, Amazon and Facebook won’t try to get in on the act at some point. Therefore we expect to see certain parts of the sector investing more in innovation. This presents challenges of course, but it also has the capacity to provide fantastic opportunities for people. As always there are legislative changes afoot and many of our clients find this challenging particularly the SME businesses. Perennial issues of changes in minimum and living wage rates impact the hospitality industry in a disproportionate way to other industries and being able to navigate these changes can prove challenging to emerging businesses where support systems are limited and budgets are tight. For larger businesses, the Apprenticeship Levy is set to have an impact, particularly in the early stages of its implementation. Some larger employers are going to be hit with a bill which they have had to budget for. This obviously impacts on them in a number of areas. As a whole, the hospitality industry should be able to benefit from this levy and we are likely to see an increase in the number of apprenticeships being offered, which should help with future labour shortages. There is some discussion about whether the reliance on apprentices will reduce opportunities for other lower paid workers, but we are confident that this will not be the case. There are general shortages in the labour market when it comes to the hospitality industry. The national chef shortage has been well documented and we see no sign of this abating. One area of concern across the industry is the status of migrant workers post-Brexit. Some commentators believe that limiting the flow could bankrupt many establishments. We are confident that this will not be allowed to happen, but we continue to work with the industry bodies and politicians to lobby for a flexible labour force. We are experiencing more complexity within right to work and industry training requirements only exacerbated by these acute labour shortages Finally, we are confident that we will see new entrants into the market through-out 2017. We are already helping an increasing number of start-ups and expanding establishments. Over 2000 independent restaurants opened up last year; not a small number. Add into that the chain restaurants and coffee shop chains, and it is clear to see the vibrancy of the industry. Add into this mix those businesses who are extending their business model to include things like restaurants with rooms, serviced apartments instead of hotels and pubs updating their food offerings etc. This is all positive, but people need to staff these and that puts pressure on wages.”

- Liam Humphreys Managing Director Learn more about the changes to the current minimum wage levels - https://www.gov.uk/national-minimum-wage-ratesLearn more about the Apprenticeship Levy - https://www.gov.uk/government/publications/apprenticeship-levy-how-it-will-work/apprenticeship-levy-how-it-will-workLearn more about right to work documentation - https://www.gov.uk/check-job-applicant-right-to-work

Hotels Salary Review

London South East

Annual Salary (£) Annual Salary (£)

Min Avg Max Min Avg Max

General Manager 50 85 200 40 50 120

Operations Manager 30 50 85 25 40 65

HR/Training Manager 28 35 45 24 30 42

C & B Manager 25 32 45 22 27 38

Food & Beverage Manager 25 32 50 22 28 45

Front Office Manager 25 30 50 20 27 40

Bar Manager 25 32 40 18 22 30

Reservations Manager 25 30 40 18 25 35

Restaurant Manager 24 30 45 20 26 37

Leisure Club/Spa Manager 22 28 40 18 22 35

Events & Sales 18 24 30 16 20 26

Head Housekeeper 25 35 55 20 27 40

Executive Chef 40 50 80 35 45 60

Head Chef 30 40 65 28 35 50

Sous Chef 28 35 40 22 26 35

Chef De Partie 22 25 29 18 22 25

Commis Chef 16 18 19 14 17 19

Pastry Chef 17 22 28 16 20 30

Duty Manager 18 21 26 17 20 24

Head Receptionist 18 21 28 16 18 23

Shift Leader 16.5 19.5 24 15 17 19

South West Midlands North

Annual Salary (£) Annual Salary (£) Annual Salary (£)

Min Avg Max Min Avg Max Min Avg Max

30 50 100 35 45 120 35 43 120

25 33 40 25 40 55 25 38 53

22 28 40 22 28 40 22 27 38

22 24 35 22 24 35 20 23 33

21 28 42 21 27 42 20 26 50

20 27 35 20 27 35 18 25 35

16 20 28 16 20 28 16 20 28

18 24 33 18 24 33 16 22 30

20 25 35 20 25 35 18 23 33

18 22 35 18 22 35 18 20 33

16 19 25 16 20 25 16 20 25

18 26 37 18 25 40 16 25 40

30 35 70 32 39.5 75 32 39.5 75

28 34 50 25 30 50 25 30 50

18 23 28 18 23 30 18 23 30

15 17 20 16 18 22 16 18 22

13 13 14 15 16 17 15 16 17

14 20 28 16 22 40 16 22 40

14 15.5 19 16 21 25 16 21 18

15 16.5 18 15 20 22 17 20 22

14 15.5 18 15 17 18 15 17 18

6 7FOR A BESPOKE SALARY BENCHMARK, PLEASE CONTACT YOUR LOCAL OFFICEFIGURES GIVEN AS ‘000 ANNUAL SALARIES

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Restaurants Salary Review

London South East



Area/Operations Manager 40 55 100 38 45 100


Assistant General Manager 26 28 36 18 24 27

HR/Training Manager 25 34 45 25 30 45

Assistant Manager 21 25 28 17 21 24


Head Chef 30 40 65 28 35 50

Sous Chef 28 35 40 22 26 35

Chef De Partie 22 25 29 18 22 25

Commis Chef 16 18 19 14 17 19

Pastry Chef 19.5 22 28 17 20.5 30

Supervisor/Head Waiter 18 22 24 16 20 22

Bar Manager 19 25 31 18 24 28




40 45 60 30 40 80 30 40 80

25 32 38 22 30 60 22 30 60

22 24.5 30 22 24 30 20 24 30

22 24.5 35 22 34 35 25 28 30

18 22 25 18 22 28 18 22 28

30 38 50 30 40 60 30 40 60

28 32 40 25 30 42 25 30 42

20 24 27 18 25 28 18 25 28

15 18 20 16 18 22 16 18 22

14 15 17 15 16 17 15 16 17

16 20 28 17 18 28 17 18 28

15 18 19.5 16 19.5 22 13 16 19

18 22 25 16 26 30 18 21 25

FOR A BESPOKE SALARY BENCHMARK, PLEASE CONTACT YOUR LOCAL OFFICEFIGURES GIVEN AS ‘000 ANNUAL SALARIES

Contract Catering Salary Review

London South East



Operations Director 65 70 85 60 70 80



Chef Manager 23 30 40 25 30 35

Catering Manager 24 32 45 25 32 37


Head Chef 25 32 65 33 38 43

Sous Chef 20 25 28 18 20 23

Chef De Partie 17 19 23 16 18 20

Commis Chef 16 17 18 15 16 18




60 70 80 60 70 80 60 70 80

35 40 45 30 40 50 30 40 50

25 32 38 22 30 40 22 30 40

20 24 28 19 24 35 18 24 28

22 25 32 20 25 40 20 25 30

28 35 40 30 35 40 28 35 40

21 27 38 23 30 38 21 25 28

17 18 21 18 20 23 17 18 23

15 17 19 15 17 19 14 16 19

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FOR A BESPOKE SALARY BENCHMARK, PLEASE CONTACT YOUR LOCAL OFFICEFIGURES GIVEN AS ‘000 ANNUAL SALARIES 10 11

Pubs Salary Review

London South East



Area Manager/ Director 35 50 75 33 45 65

Pub Manager 24 31 50 23.5 28 46

Assistant Pub Manager 17 21 25 16 19 24




30 45 54 30 45 55 30 45 55

25 32 42 25 30 42 25 30 42

16 22 23 18 22 24 18 22 24

Senior Head Office Salary Review

13FOR A BESPOKE SALARY BENCHMARK, PLEASE CONTACT YOUR LOCAL OFFICEFIGURES GIVEN AS ‘000 ANNUAL SALARIES

Retail Catering Salary Review

London South East




Store Manager 26 28 40 19 25 32

Assistant Store Manager 30 22 24.5 16 18 22.5




30 40 55 30 40 55 30 40 55

16 24 30 22 24 30 22 24 30

15 18 20 17 19 21 17 18 21

London South East



HR Director 65 87 120 63 80 105

HR Manager 32 45 55 31 41 53

Training Manager 30 42 55 28 37 49.5

Marketing Director 60 72 110 58 65 90

PR Manager 30 38.5 45 28 34.5 45

Marketing Manager 30 39.8 45 29 35.8 45

Finance Director 70 85 150 70 79 108

Financial Controller 42 66 75 40 66 72

Credit Manager 30 39.5 45 28 39.5 42

Payroll Manager 30 32 38 28 32 36

IT Director 55 60 70 53 59 72

IT Manager 40 48 55 38 46 54

Property & Facilities Director 50 71 110 48 69 90

Property & Facilities Manager 40 52 60 39 50 59

Sales Director 50 67 120 45 65 100

Sales Manager 30 43 48 28 40 45

Revenue Manager 43 46 54 40 45 50




63 70 90 63 70 90 58 72 88

29 39 50 31 41 55 29 39 50

27 35 48 28 37 55 27 35 48

54 60 75 58 65 85 54 60 80

27 32 42 28 34.5 45 27 32 42

27 35 42 29 35.8 45 27 30 42

63 75 100 70 79 10 63 70 100

40 58 68 40 66 75 45 58 68

27 35.5 40 28 39.5 45 27 35.5 40

27 32 36 28 32 38 27 32 36

49.5 58 70 53 59 70 49.5 58 70

36 44 50 38 46 55 36 44 50

45 65 85 48 69 100 45 65 100

36 49 55 39 50 60 36 49 55

45 63 100 45 65 100 45 63 100

27 32 39 28 40 48 27 32 39

32 37 42 35 37 40 32 37 42

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Supporting the industry

Awards & Accreditations

Each year the Institute of Hospitality rely on the salary surveys we produce in order to publish their exclusive industry report. The report is available in digital format by becoming a member of the IoH.

We are proud to be a supporter of Hospitality Action. Hospitality Action is the trade charity offering a crucial lifeline to people of all ages, working and retired, in the hospitality industry. Beneficiaries come from all walks of life and from all areas of the industry across the UK. They face serious difficulties on a daily basis: from life changing illness to bereavement and homelessness.

Berkeley Scott is the exclusive global recruitment partner of the United Nations-backed Food For Thought Programme.

The Food For Thought Programme is an extension of the Green Earth Appeal and part of a network that has planted over 60 million trees. The programme has been developed to promote the helping of the environment by working with restaurateurs, allowing them to reduce the carbon footprint of their businesses. The simplicity of Food For Thought is what makes it so inviting to restaurateurs. It’s a unique but simple way for restaurants to demonstrate their social and environmental responsibilities in a way which costs them almost no time and absolutely no money. We are committed to the aims of the United Nations Environment Programme and are proud to have been selected as the recruitment partner of choice.

Being part of a PLC means more than financial strength, it is about being able to leverage our individual and joint accreditations, awards and quality processes:

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W W W . B E R K E L E Y - S C O T T . C O . U K

Birmingham

5th FloorLatham HouseParadise StreetB1 2BJ

Tel: 0121 631 5517

Bristol

42/43 High Street BristolBS1 2AT

Tel: 0117 910 2240

Leeds

9th FloorWest OneWellington StreetLS1 1BA

Tel: 0113 246 2558

London

4th Floor27 Mortimer StreetW1T 3BL

Tel: 0207 268 6264

Manchester

Ground Floor Faulkner HouseFaulkner StreetM1 4DY

Tel: 0161 233 5890

Download our 2013 Hospitality & Leisure Salary Survey

Documents

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