Download an overview presentation on Black Box Hosted VoIP
-
Upload
catharine24 -
Category
Documents
-
view
424 -
download
0
description
Transcript of Download an overview presentation on Black Box Hosted VoIP
BBX Hosted VOIP
Solution Overview
Company Confidential
2
Black Box OverviewWorldwide Leadership
• 1.1 Billion Dollar Publicly Held Corporation (NASDAQ: BBOX)• Operating in 141 countries.• Services over 175,000 customers.• Maintains 4 million ports. • One of the Largest North American distributers for Nortel, Siemens
and NEC enterprise systems.• Telecommunications is our business with voice services representing
60% of our overall revenue. • Serves large universities, hospitals, state, local and federal entities
and has strong relationships with the U.S. armed forces.
Company Confidential
3
Black Box Packaged ServicesHint: It ain’t Centrex
• Delivery of communication services without the need to evaluate/purchase hardware/software solutions.
• Billed as monthly charge in 1, 2, or 3 year contracts.
• Inherent advantages over the ownership model.-More Resilient (multi-level redundancies, NOC ) - Inherent Disaster Recovery -OpEx vs. CapEx-Easy integration of tele-workers and remote sites. - Flexibility
Size (up or down) Functionality
Company Confidential
4
Black Box Packaged ServicesHint: It ain’t Centrex
• Easy, cost effective introduction of new applications.
• Easy, cost effective integration of business applications. (i.e. Salesforce.com)
• Voice/Email integration. -Unified Messaging Features -Toolbar real time integration
• Unlimited Local and Domestic Long Distance.
• Open standards based. -SIP Based
Company Confidential
5
Disaster Recovery
• Natural Disaster Causes Backup Calling Process Implementation
• Calls for Specific Extensions Route to Cell, Home, etc. Automatically
• Call Routing Options, (Simultaneous Ringing, etc.), Enabled
• Unified Messaging Operational
• Conference Calling Operational
• Broadcast Messaging Through Auto Attendant
• Specific Disaster Recovery Operational Plans can be Established with Customers’ Specific Requirements
Company Confidential
6
The Black Box SolutionManaged Software as a Service• Leverage our infrastructure or yours• Ease of implementation• Scalable and repeatable• Technology, people & experience
Company Confidential
7
Optional Premium Services
• Outlook Plug-Ins
• Audio Conferencing
• PC Based Reception Console
Company Confidential
8
Microsoft Outlook & IE IntegrationIntegrated Microsoft OutlookTM and Microsoft ExplorerTM Telephony Toolbar
• Resides within Outlook, enabling easy click-to-dial functionality from existing Outlook contacts.
Company Confidential
9
World-Class Audio ConferencingCapabilities that improve effectiveness of your business presentations.
• Schedule conferences on-the-fly to enable multiple locations or audiences to “virtually meet”
• Send pre-configured meeting requests direct from Outlook!
• Configure with web ex tools to reduce costs with complete functionality
• Share presentations, word documents, excel files or desktop applications
• You control what is seen and when for all participants
Company Confidential
10
Reception Console
Current Switchboard Activity• Business Directory
•Phone status, alternate #’s, dept, and room for notes
• Call Options
•Only ‘valid’ options presented
• Call Control
•Point-and-click to handle the call
Advanced front-desk functionality in easy-to-use format to simplify call handling
Company Confidential
11
Reception Console Benefits
• Easy-to-use ergonomic design follows the natural work flow of a call from the top to the bottom of a screen • Simplify training and use. So simple, even the CEO can do it!
• Improved business processes, only ‘valid’ options are presented to the attendant• “I see that her extension is busy, would you like her voice-mail?”
• Professional call handling, critical information is available in ‘real time’• “She just got off the phone, one moment while I transfer you.”
• Accurate delivery of messages with one-step process when people are unavailable• “She’s out of the office, would you like her voice-mail?”
Company Confidential
12
Black Box EnablesHosted BBX and Service Delivery
• Hosted business phone systems
• Big business features, small business pricing
• Quality, capability, value
• Supports Polycom, Cisco, Aastra, Soft Phones, EdgeMarc routers and BYOD (Bring your own device)
Company Confidential
13
Internal Operational Benefits
• Provides centralized services so there is no need for planning, design, installation, and on going management like the traditional model.
• Planning for new locations or changes will be handled by Black Box.
• Management of firewalls, intrusion detection and other security concerns for a company’s telephony assets are eliminated.
• Software patches and release upgrades are no longer necessary
Company Confidential
14
Internal Operational Benefits
• No insurance is required for replacement of telephony system.
• Provides compliant E911 service and allows automated location adjustments.
• The cost of a separate 911 system and its support is eliminated.
• Call accounting systems, updates, management and support costs are eliminated.
• Maintenance of the system is not an incremental expense.
Company Confidential
15
Total Cost Comparison
PBX BBX
NET PRESENT VALUE
Simple Budget
Disaster Recovery
Open Standard
Op Ex
Very Flexible
Multi Site
Tele Workers
Proprietary
Cap Ex
Not Flexible
Multi Site
Tele Workers
$
$
$
$
Internal Factors
SystemPhonesInstallTotal
Network
Maintenance HW UpgradesSW Upgrades
Usage Costs(Local and LD)
PBX vs. BBX
To Learn More To Learn More Contact Your Black Box Contact Your Black Box
Account Manager or EmailAccount Manager or Email [email protected]!!