Don't Worry, Be Scrappy
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Transcript of Don't Worry, Be Scrappy
Amy Chenault
Sucks @ drawing
Amy Chenault
Sucks @ drawing Enjoys clichés
Amy Chenault
Sucks @ drawing Enjoys clichés Psychology/Cognitive Science -> Design
Amy Chenault
Sucks @ drawing Enjoys clichés Psychology/Cognitive Science -> Design Designer&Researcher @ IBM
Amy Chenault
©2016 IBM Watson Health - Design CONFIDENTIAL
Erin Hoffman-John, 2015
What does scrappy mean to you?
Scrappiness = Doing something about it
Scrappiness = Innovate around a problem
“…it often means lack of the process to me"
“…usually that’s a code for cost savings or tenuous financials"
What does scrappy mean to you?
+ -
What’s the scrappiest thing you’ve ever done?
Awareness & Reflection
• Personality conflicts • Shitty boss • Mismatched expectations
• Personality conflicts • Shitty boss • Mismatched expectations
Was fired
Grew self awareness after reflecting on what bullshit he can and cannot handle
• Personality conflicts • Shitty boss • Mismatched expectations
Was fired
“For me the conditions are, feeling like my fate is completely in their hands, [dealing with] too strong personality, feeling trapped…”
“What’s it like to be an observer?
To be on the project?
Did I actually provide a research
experience the team needed?”
Bravery
Disagreed with his boss
©2016 IBM Watson Health - Design CONFIDENTIAL
Took the initiative to make the internal tools better
Disagreed with his boss
Learned from and teamed with people across the company
Took the initiative to make the internal tools better
Disagreed with his boss
“I’m, like, thinking, I’m totally getting fired…”
Got executive approvalLearned from and teamed with people across the company
Took the initiative to make the internal tools better
Disagreed with his boss
20%
Calls dropped
20% 4%
Calls dropped
Phoenix Blood
“I was told by the CFO that I cost
the company 20 million dollars…”
Made a bad decision and cost the company $20M
Made a bad decision and cost the company $20M
Sees the mistake as an opportunity
Sees the mistake as an opportunity
Made a bad decision and cost the company $20M
Sees the mistake as an opportunity
50% of Zappo’s business
Awareness & Reflection Bravery Phoenix Blood
Scrappiness
Thank YouJohn Athayde Astrid Chow Erin Hoffman-John Darren Hood Brian Kalma Jeremy Kriegel
Peter Merholz Adam Polansky Paul Sherman Jared Spool Georgette Sullivan
…and everyone who took the survey
Thank You
![[2012] Why we (usually) don't have to worry about multiple ...](https://static.fdocuments.us/doc/165x107/586a2e971a28ab6b518b9161/2012-why-we-usually-dont-have-to-worry-about-multiple-.jpg)
