Don't Panic: A Hitchhiker's Guide to WordPress Hosting 08 25-2012
Don't Panic! A Reference Review for Public Service Staff
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Transcript of Don't Panic! A Reference Review for Public Service Staff
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DON’T
PANICA Reference Review for
Public Service Staff
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Bill Meltzer
Worthington Libraries
Don Boozer
Cleveland Public Library
DON’T
PANIC
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What is
Reference?
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The Reference Transaction
Be approachable.
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The Reference Transaction
Show interest.
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The Reference Transaction:
The InterviewListen!
Not this...
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Listen!
But this...
The Reference Transaction:
The Interview
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The Reference Transaction:
The Interview
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Reference Gone Wrong
Remember…
The patron is NOT always right.
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Reference Gone Wrong
“Do you have a copy
of the movie
American Hustler,
with Paul Newman
as a pool shark?”
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Reference Gone Wrong
“Do you have a copy
of the movie
American THE
Hustler, with Paul
Newman as a pool
shark?”
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Reference Gone Wrong
“Do you have any
dvds of Doctor
McMuffins?”
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Reference Gone Wrong
“Do you have any
dvds of Doctor
McMuffins?”
Doc McStuffins...
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Reference Gone Wrong
“How did Sophocles kill himself and why?”
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Reference Gone Wrong
“How did Socrates kill himself and why?”
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Reference Gone Wrong
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Reference Gone Wrong
BUT…
You’re not ALWAYS right either.
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Reference Gone Wrong
“training boxers”
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Reference Gone Wrong“information about...”
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Reference Gone Wrong
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Reference Gone Wrong
Your examples, please?
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The Reference Transaction:
The InterviewAsk questions!
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The Reference Transaction
Conduct the search
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Get To Know Your
Collection!
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Searching & “Pearl
Growing”
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Evaluate Your Sources!
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Evaluate Your Sources!
irs.gov irs.com
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Evaluate Your Sources!
thekingcenter.org martinlutherking.org
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Evaluate Your Sources!
theonion.com
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Evaluate Your Sources!
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The Reference Transaction
Follow up
and Closure
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Reference Ethics
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Reference Ethics
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That’s a lot of information!
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● Admit● Probe● Equanimity● eXplore
AP
EX
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Reach thesummitevery time!Change your patrons’ lives.
AP
EX
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● Admit
A
I don’t know everything
but that’s okay.
I can find out.
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● Probe!
P
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● Equanimity
E
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● eXplore
X
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Repeat as necessary...
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There’s no need to panic...
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Thank you.
Slides available at
http://www.slideshare.net/DonBoozer
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The Reference Transaction
Additional Information on the Reference InterviewIntroduction to the Reference Interview (Multnomah County Library, WA)
(PPT)
http://interns.multcolib.org/ReferenceInterviewingTutorial.ppt
Oregon State University Libraries: The Reference Interview
http://ica.library.oregonstate.edu/tutorials/646--The-Reference-Interview
RUSA Guidelines
http://www.ala.org/rusa/resources/guidelines
ORE on the Web (Ohio Reference Excellence, OLC)
http://www.olc.org/ore/
Virtual Reference Companion (ALA)
http://www.ala.org/rusa/vrc
OLC RISD Blog
https://olcrisd.wordpress.com/
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Image credits
Boxer dog: http://www.publicdomainpictures.net/view-image.php?image=33607&picture=boxer-dog
Boxer: http://pixabay.com/en/boxer-man-red-sweat-522762/
Smiling Baby http://www.publicdomainpictures.net/view-image.php?image=55613&picture=smiling-girl by Miguel Angel Fernandez
Thinking Dog http://www.publicdomainpictures.net/view-image.php?image=31556&picture=thinking-dog by Jana Cerna
Ear http://www.publicdomainpictures.net/view-image.php?image=15450&picture=listening-ear by Vera Kratochvil
Runes http://www.omniglot.com/writing/runic.htm#elder from Omniglot (First line of Lord’s Prayer in Old Norse)
Ruins of Glanum by Don Boozer
Information Point http://www.publicdomainpictures.net/view-image.php?image=6618&picture=information-point by Petr Kratochvil
Wrong Way Sign http://www.publicdomainpictures.net/view-image.php?image=104071&picture=wrong-way-sign by Linnaea Mallette
Girl With Binoculars http://www.publicdomainpictures.net/view-image.php?image=15945&picture=girl-with-binoculars by Julie Gentry
Medicines http://www.publicdomainpictures.net/view-image.php?image=3463&picture=medicines by Petr Kratochvil
Scales of Justice http://www.publicdomainpictures.net/view-image.php?image=72186&picture=scales-of-justice by Karen Arnold
Female Statue Library of Congress http://www.publicdomainpictures.net/view-image.php?image=96262&picture=female-statue-library-of-
congress by Ken Kistler
Thumbs Up/Down http://www.publicdomainpictures.net/view-image.php?image=54458&picture=thumb-down by George Hodan
Confusion CR http://www.publicdomainpictures.net/view-image.php?image=26570&picture=confusion-cr by DanyJack Mercier
Sunrise http://www.publicdomainpictures.net/view-image.php?image=44647&picture=sunrise by Rostislav Kralik