Invest in IV&V and QA services to save resources and complete your project on-time and on-budget.State agencies and organizations are walking the tight rope between increased access to expanding government services and skilled resources stretched too thin to manage large projects and monitor contractor services. Independent Verification and Validation (IV&V) services and Quality Assurance (QA) provide the safety net to keep the project on track while resources are constrained and time frames are compressed.

Don't Implement Without a Safety Net.

Current program challenges that put projects at risk include: J The volume of contract deliverables puts a strain on resources to keep up with timely review and approval

J Risk assessment and mitigation may be deferred because resources place emphasis on other contractual obligations

J Issues linger unresolved, leading to temporary solutions and schedule delays

J Performance metrics go unverified and are accepted as reported by the vendor

J Change orders are accepted either with little investigation or never implemented because the agency lacks resources to properly evaluate them

J Multiple reports from multiple vendors are time consuming and fail to provide the big picture, comprehensive overview for agency executives

J Corrective actions for contract services that fail to meet expectations are delayed or ineffective due to lack of root cause analysis for underlying reasons for non-performance

J Vendor oversight robs resources that could be better used to establish direction, vision, and pursue strategic goals

J The overextension of agency resources often leaves the managers and executives without confidence that critical quality and timeliness elements are being fully evaluated

First Data Delivers Results J More than 25 years of industry leading experience bringing

business and technical expertise in IT solutions and consulting services to government.

J We understand the programs, policies, business processes, and systems being considered. Some examples of our IV&V/QA projects include the following:

- California WCDS Consortium CalWORKs Information Network (CalWIN) – Quality Assurance (QA)

- California Statewide Automated Welfare System Consortium IV (C-IV) - Independent Verification and Validation (IV&V)

- Indiana MMIS Project - Operational Verification and Validation (OV&V)

- Indiana Eligibility Modernization Project - Operational Verification and Validation (OV&V)

- Indiana Integrated Eligibility Determination Services System - Independent Verification and Validation (IV&V)

- Connecticut Eligibility Modernization Project - Quality Assurance (QA)

- Colorado Health Benefit Exchange - Independent Verification and Validation (IV&V)

- Illinois Health Benefit Exchange Design Management - Quality Assurance (QA)

- Texas Department of Health Compass 21 - Independent Verification and Validation (IV&V)

J Highly qualified key staff - Our Professional Services team is made up of industry leaders in Project Management, Quality Assurance, and Independent Verification and Validation (IV&V). With the First Data Team, you are getting more than just a project team; you are getting an arsenal of corporate and individual experiences that makes us uniquely qualified to help ensure the success of your project.

J Corporate stability – As a $10 billion company with over 24,000 employees, First Data provides the stability and credibility that is essential to State and Federal stakeholders. Our clients can count on continued support for the duration of the project with the right skills and expertise.

First Data Demonstrates ValueFirst Data’s IV&V and QA services can help your agency provide effective oversight of vendors. The service is designed to provide:

J Risk assessment / Issue management

J Performance metrics and monitoring

J Discrepancies / Dashboard reporting

J Formal deliverable reviews

J Change order analysis and review

J Governance planning

J Quality management plan compliance monitoring

J Data integrity

J Process audits

J Meeting support

J Requirements management

J Software code reviews

J Independent testing / oversight

J UAT management

J Production readiness assessment

J CMS stage gate review support

Large Scale Efforts Delivered In Personalized StepsFirst Data will bring our proven methodologies and best practices to your project, all the while understanding that each client and project is unique in their own right. First Data can tailor a plan that will meet your needs and provide the support your agency and stakeholders require. Together we can provide state executives and federal partners the assurance that the state is receiving proper value for the funds expended. First Data can provide the expertise necessary for any successful project.

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For more information, contact your First Data Government representative or visit firstdata.com/government.

When something goes wrong with your project, can you stop a chain reaction? First Data can.