DONNA TUCKER 130 Melanie Court College Park, GA. 30349

donna.g.tucker55@gmail.com Cellular 404.536.2826 Home 678-834.7867

Confidentially Rapport Builder Effective & Efficient

Integrity of Self & Policies Collaborative Team Player Dependable& Resourceful

Problem Solver 100% Monthly Rental

Collections

TRAININGS& CERTIFICATIONS through GRACE HILL: Essential. Multifamily. Education.Advanced Telephone Techniques & Internet Leasing: January 19, 2012Leasing for a Living: February 21, 2012Follow-up Techniques & Traffic Generation: March 13, 2012Business Etiquette: August 29, 2012Curb Appeal & Mold Awareness: August 30, 2012Leadership: Profiles in Multifamily Housing & Preparing a Perfect Market Ready Apartment: March 26, 2013Dealing with Difficult People & Fair Housing: April 3, 2013Resident Retention for Today’s Savvy Customers: April 5, 2013Customer Relationship Management: April 11, 2013Fair Housing: April 30, 2014 and April 14th 2015

PROFESSIONAL EXPERIENCEKen Edwards Enterprises Incorporation Atlanta, Georgia Sole On-Site Resident Manager May 2002 - August 2016Monthly Bonuses for on Total Rental Income Collected on Property

Managing 116 units, making bank deposits, leasing and inspecting units Inspecting vacant units and ensuring all vacant units, if any are secured Trainee of new employees, teaching them computer programs vital to performing daily duties, instructing them on

rental collections, evictions, marketing tips, effective communication, and how-to build a rapport with renters Efficiently handling daily revenues and successfully balancing those revenues on a monthly basis Executing daily operations, including supervision of maintenance technicians and ensuring maintenance orders

are complete to renter’s satisfaction and in a timely manner Marketing apartment community within a 10 mile radius, including creating advertisements, and updating

advertisements on the webpage, including a Facebook Page Conversing with prospective renters via Internet, in-person, or over the telephone, showing vacant units,

completing background checks on residents and reviewing leases in clear termsGeorgia Department of Human Resources Atlanta, Georgia Administration Clerk March 2002- May 2002

Handled a high volume of phones daily to set appointments Data entry on all new applications using GEO Session Program Assisted local community agencies with claim status for payments Communicated daily with local area gas energy companies for new and old clients Aided clients in working with agencies to receive assistance with their heating bills

Fort Walton Beach Housing Authority Fort Walton Beach, FloridaAdministrative Assistant June 2001-January 2002

Performed front office managerial duties including, monthly inspections with live-in public housing residents, Section 8, and homeowners

Collected monthly rent at two locations, ordered monthly supplies, and process deposit receipts Executed rental history, criminal background checks, and verified work history on all new applicants Initiated and completed the idea for a procedure manual as a training guide for new employees

RentPro-8 Program, Appfolio, Microsoft Word, Excel, Power Point, Ever-Focus Surveillance System, Panini: Electronic Transfer Funds

Seeking a Position of Growth in a Support Category after 15 years of Loyal, Dedicated Customer service

Banking Experience as a Military Wife from 1984-1996: Loan Processor, Teller, Senior Teller, New Accounts, and Head Teller

Sverdrup Technology Fort Walton Beach, FloridaOperational Assistant January 2000-June 2001

Opening and closing the building and securing all checkpoints Monitored a 20 telephone-line system and distribution of daily mail Handled all security door entry at checkpoints by identifying badges by classification of secret clearance Performed all duties as front desk office manager, including securing classified documents are secured

Twin-Lab: Changes International Destin, FloridaCustomer Service Representation Specialist May 1996-October 1999

Presented and explained the Marketing Plan to all new Board Members and Representatives Collaborated with members on strategies to grow their revenue production for their business Monitored a 10 telephone-line system dispatching calls, receiving, correcting, and finding orders Corresponded with UPS, FEDEX, and USPS on lost, damaged, and on any products not received Communicated with the Advisory Board Members on all office concerns to enhance our customer service

relations

PROFESSIONAL EDUCATION:Rising Spirit Institute of Massage Therapy Atlanta, GeorgiaLicense Massage Therapist 2005-2006

American Banking Institute Austin, Texas 1986Completion of Certificate

Lindsey Hopkins Vocational Technical Miami, Florida1976Nursing Certificate

References: Available Upon Request

Rental Philosophy: Treat my clients in a professional and courteous manner