LODGING BUSINESS IN STC

DONE BY: SHERIE AMANI(18) 4 ROSE

SURVEY SAMPLE

TWO MAIN PROBLEMS

Nobody has heard of it. Poor quality of service

IMPROVEMENTS

Place poster around the school like the toilet, hall, canteen and classroom. Awareness makes everyone knows about it

Announce during morning assembly so that everyone is clearly noted about this lodging business.

Spread around friends or schoolmates to make them more aware about it.

IMPROVEMENTS

Learn to listen to your customers first. Really listen to them and ask what you can do to help them. Better communication is a key step to recognizing and rectifying any negative flows in customer satisfaction.

Look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently. A mutually beneficial resolution should always be the desirable outcome.

Give your staff a reason to come to work with a big smile on their face and a great attitude.

Credits

http://www.google.com Clip Art in Microsoft Powerpoint