Domain Knowledge-Netsuite
-
Upload
satish-prabhakar-doke -
Category
Documents
-
view
13 -
download
0
description
Transcript of Domain Knowledge-Netsuite
I Domain I. Domain KnowledgeKnowledge
© Copyright NetLedger Inc., All Rights Reserved.
Estimate Time – 1.30Hrs (Theory)
Pre-Requisites None
Out Come General understanding of the Purchase, CRM, Sales, After Sales
Support & Accounts Workflows
Evaluation – Question + Answer Set
© Copyright NetLedger Inc., All Rights Reserved.
CRM & Sales WorkflowCRM & Sales WorkflowCRM & Sales WorkflowCRM & Sales WorkflowLead
Opportunity
ProspectCRM Department
Estimate/ Quotation
Sales Order
Item Fulfillment
Invoice
Store Department
Invoice
Accept Payment
Accounts Department
© Copyright NetLedger Inc., All Rights Reserved.
Purchase WorkflowPurchase WorkflowPurchase WorkflowPurchase Workflow
Store Department
Material Requisition Voucher
Material Issue VoucherStore Department
Indent/Purchase Requisition
Enquiry
Quotation
Quotation ApprovalPurchase Department
Purchase Order
Item Receipt/GRN Store Departmentp
Vendor Payment
Accounts DepartmentVendor Bill
p
y
© Copyright NetLedger Inc., All Rights Reserved.
After Sales SupportAfter Sales SupportAfter Sales SupportAfter Sales SupportSupport Email ID Inbound Customer Calls Outbound Calls
Support Support Case
Support Manager assign Support Rep
Support Rule to Assign Support RepGrab Case
Support Rep. Replies to Customer
Customer Replies
Case CloseCase ResolutionEscalate
Case
No Yes
© Copyright NetLedger Inc., All Rights Reserved.